- Post Purchase
- International Shipping
- Couriers
- Shops
- Integrations
- Company
Global - Shops
Global online marketplaces such as Amazon, Temu, AliExpress, SHEIN, and Shopee now attract billions of visits every month, connecting shoppers and sellers across every region. With Ship24, you can track orders from the world’s most visited shopping platforms in one place and follow every stage of your cross-border deliveries.
North America - Shops
North America is one of the most mature eCommerce regions, led by giants like The Home Depot, Apple Store, Target, Costco and Best Buy. Shoppers across the United States, Canada and Mexico buy everything from groceries and electronics to home décor online, and with Ship24, you can track parcels from the region’s leading marketplaces and retailers in one place, from dispatch to delivery.
South & Central America - Shops
South & Central America is one of the fastest growing eCommerce regions, led by marketplaces like Mercado Libre, Casas Bahia, and Falabella. With Ship24 you can track parcels from leading shops in Brazil, Mexico, Argentina, Colombia and beyond in one place, following every order from checkout to delivery.
Europe - Shops
Europe is a mature eCommerce market, where shoppers rely on marketplaces like Zalando, bol.com and Cdiscount for everyday purchases. With Ship24, you can track parcels from leading European shops across the EU and the UK in one place, from dispatch to final delivery.
Eastern Europe - Shops
Eastern Europe is a fast-growing eCommerce region, powered by marketplaces like Allegro, Wildberries, and Yandex Market. Shoppers across Poland, Russia, Ukraine and Central Europe buy everything from electronics to fashion online, and with Ship24, you can track parcels from leading Eastern European shops in one place, from order confirmation to delivery.
China - Shops
China is the world’s largest eCommerce market, led by platforms like Taobao, Tmall, JD.com, and Pinduoduo. With Ship24, you can track parcels from major Chinese marketplaces and cross-border platforms in one place, whether you buy from China for domestic delivery or ship orders to customers worldwide.
Asia - Shops
Asia is home to some of the busiest online marketplaces, including Coupang, Qoo10, Meesho, Tokopedia, and Flipkart. With Ship24 you can track orders from leading platforms across India, Korea, Japan and Southeast Asia in one place, from checkout to delivery, so shoppers always know where their parcel is.
Oceania - Shops
Oceania, led by Australia and New Zealand, has a very active online shopping scene, with buyers turning to marketplaces like Catch.com.au, The Iconic, and Trade Me for everything from fashion and electronics to homeware. Track your parcels from leading Oceania shops in one place with Ship24, whether your orders stay local or travel across the region and overseas.
Africa - Shops
Africa’s eCommerce market is growing rapidly, driven by mobile shopping and better logistics across key countries such as Nigeria, Kenya, Egypt and South Africa. Marketplaces like Jumia, Takealot, Konga, and Kilimall connect millions of buyers with local and global brands, and with Ship24, you can track parcels from leading African shops and international platforms delivering to the continent in one place.
Middle East - Shops
The Middle East has become one of the fastest-growing eCommerce regions, with shoppers in the UAE, Saudi Arabia and neighbouring countries buying everything from groceries to fashion online. Marketplaces such as Hepsiburada, MarkaVIP, and Carrefour attract millions of visits each month and give regional brands a wider reach. With Ship24, you can track orders from leading Middle Eastern shops in one place, from shipping confirmation to final delivery.
What are marketplaces?
Marketplaces are online platforms that connect buyers and sellers, facilitating transactions of goods or services. Examples include eCommerce sites like Amazon, eBay, and Alibaba, where multiple vendors offer products to consumers. These platforms often provide features such as payment processing, customer support, and dispute resolution to streamline the buying and selling process. By aggregating various sellers, marketplaces offer consumers a wide range of products and competitive pricing.
How do I track my orders from online shops using Ship24?
To track your orders with Ship24, locate the tracking number provided by the seller or the shipping confirmation email. Visit the Ship24 website and enter this tracking number into the search field. Ship24 will then provide real-time updates on your package's status and location, covering multiple couriers and shipping services. This allows you to monitor your shipment's progress from dispatch to delivery.
Can I track multiple orders on Ship24?
Yes, Ship24 allows you to track multiple orders simultaneously. You can enter up to 10 tracking numbers at once, separated by commas or spaces, into the search field on the Ship24 homepage. This feature enables you to monitor the status of several shipments in one convenient location, saving time and effort.
How accurate is Ship24's order tracking?
Ship24 provides highly accurate and up-to-date tracking information by integrating with over 1,500 couriers worldwide. Its system automatically detects the courier associated with your tracking number, ensuring precise tracking details. Regular updates are provided as your package progresses through various transit points, offering reliable information until delivery.
How do I integrate my shop with Ship24's tracking API?
To integrate your shop with Ship24's tracking API, follow these steps:
- Create an account on Ship24.
- Subscribe to a suitable plan, such as the "per-shipment" or "per-call" options.
- Obtain your unique API key from the Ship24 dashboard.
- Follow the detailed documentation provided to integrate the API into your system. This integration enables your business to provide customers with real-time tracking information directly from your platform.
What should I do if the tracking number of my order is not updating?
If your tracking number isn't updating, consider the following steps:
- Make sure you've entered the correct tracking number without any typos.
- Allow 24 to 48 hours from the time of shipment for the tracking information to be updated, as it may take time for the carrier to process and scan the package.
- If the issue persists, contact the seller or the shipping carrier directly to verify the status of your shipment.
Delays in tracking updates can occur due to various factors, including carrier processing times or logistical issues.
Is my order number the same as my tracking number?
No, your order number and tracking number are distinct identifiers. The seller assigns the order number to reference your purchase, while the shipping carrier provides the tracking number to monitor the shipment's progress. To track your package on Ship24, you'll need the tracking number, not the order number.
Can I track my package with an order number?
Generally, you cannot track a package using the order number alone, as tracking systems require the tracking number assigned by the carrier. If you don't have the tracking number, contact the seller or check your shipping confirmation email to obtain it. Once you have the tracking number, you can use Ship24 to monitor your package's status.
How do I track my order without a tracking number?
If you don't have a tracking number, you can:
- Contact the seller or merchant to request the tracking number associated with your order.
- Check your email for shipping confirmation messages that include the tracking details.
- Log in to your account on the seller's website to see if the tracking information is available in your order history.
Once you obtain the tracking number, enter it on Ship24 to receive real-time updates on your shipment.
How long does my delivery take?
Delivery times vary based on the shipping method selected, the origin and destination locations, and the carrier's policies. Standard shipping may take several days to a few weeks, while expedited services offer faster delivery times. To get an estimated delivery date, refer to the shipping information provided by the seller or use Ship24 to track your package and view its current status and estimated arrival.
