AliExpress order tracking

AliExpress tracking helps you stay updated on each package as it moves from the seller to your address. With clear shipment information, you can follow your parcel in transit, check the latest shipping status, and understand the estimated delivery time. This guide explains how you can track package AliExpress orders across different methods and how Ship24 supports fast tracking for shoppers and store owners.

• table of contents
• What is AliExpress?
• How Do I Track My AliExpress Orders?
• AliExpress Order Tracking for Shopify Owners
• AliExpress Order Tracking Status
• Where can I find my AliExpress tracking number?
• Understanding AliExpress Tracking Number Format
• Why Tracking Numbers Sometimes Change During Delivery
• Common tracking number issues
• Order Number vs. Tracking Number vs. Shipment ID: What’s the Difference?
• What to Do If Your Tracking Number Isn’t Working
• AliExpress Shipping Options and Delivery Times
• Delivery Time Comparison Table
• AliExpress Free Shipping and Tracking
• How to Contact AliExpress Support for Tracking and Delivery Issues
• Support for International Shoppers
• Frequently Asked Questions

What is AliExpress?

AliExpress is a global online marketplace where many sellers offer products for international delivery. It uses different logistics providers, including Cainiao and China Post, for cross border shipping. Each order comes with a tracking ID lookup number that helps you check its shipment route and package location. You can also track orders handed over to national couriers, like China Post tracking for local delivery.

How Do I Track My AliExpress Orders?

You can follow AliExpress shipping status updates through several methods. Tracking information may change as the parcel moves from the seller, to the carrier, then to last mile delivery. Below are the main ways to check the latest AliExpress order tracking details.

Track order on the AliExpress Website

1. Log in to your AliExpress account.
2. Click on “My Orders” in your account menu.
3. Find the order you want to track and select “Track Order.”
4. You’ll see the current status, shipment history, and your tracking number.

Tracking orders on Ship24

Ship24 gives you instant AliExpress tracking updates using only your tracking ID. To track your AliExpress orders:

1. Go to the Ship24 homepage or the search bar above.
2. Enter your carrier's tracking numbers.
3. Click the search button to start tracking your orders.

Many shoppers use Ship24 to track Cainiao tracking numbers and other global carriers in one place.

Using the mobile app

The AliExpress app lets you follow delivery confirmation updates and view the parcel timeline. You can open the item, tap the tracking section, and see every scan from package dispatched to courier handover. The app may display carrier links like FedEx tracking when supported.

AliExpress Order Tracking for Shopify Owners

If you run a Shopify store and use AliExpress suppliers, clear tracking information is important for your customers. You can give them accurate AliExpress logistics tracking updates by connecting your orders to the Ship24 app. It supports many couriers like DHL tracking and others used in cross border shipping.

Shopify owners can install the Ship24 Order Tracking App to give automatic updates for every package. This reduces support requests and helps customers know where their shipment is at each stage. You can install it here: Ship24 Order Tracking App.

AliExpress Order Tracking Status

As your package moves through the delivery process, you’ll see tracking updates like the ones below. Here’s what the most common statuses mean:

Tracking Status	What It Means
Order Placed	Your order has been submitted and is awaiting seller confirmation.
Order Received	The seller has received your order and is preparing it for shipment.
Order Packed	Your item is packed and ready to be handed over to the courier.
Shipped	Your package is in transit and updates will begin appearing soon.
In Transit	Your package is moving through the carrier network toward its destination.
Arrived at Sorting Center	The package has reached a logistics hub or sorting facility.
Order Arrived	Your shipment has reached the destination or local delivery center.
Order Cancelled	The order has been cancelled either by the seller or buyer.
Order Refunded	A refund has been processed for this order.
Order Abandoned	No tracking updates are available. This may happen if the seller didn’t proceed with the shipment.
Refund Initiated	A refund process has started, usually due to a dispute or non-delivery.

Tracking statuses may vary slightly depending on the shipping carrier, but these are the most common updates you’ll encounter. If you see a status you don’t understand, check with the seller or your tracking platform for more details.

How often does tracking update?

Tracking information is usually updated every 24 to 48 hours, but timing can vary by carrier and shipping route. It’s normal for updates to pause for a day or two, especially during weekends, holidays, or cross-border transfers. If your tracking hasn’t changed for a few days, it doesn’t necessarily mean there’s a problem—most delays are temporary and resolve without action.

Why Do Tracking Updates Sometimes Pause?

Some statuses—like “In Transit” or “Arrived at Destination Country”—can last several days. This is common during international shipping or customs checks. Unless your package is delayed well beyond the estimated delivery date, brief pauses are typically nothing to worry about.

Where can I find my AliExpress tracking number?

After you place an order on AliExpress, the seller typically needs a few days to prepare and ship your item. Once your package is handed over to the shipping carrier, the seller generates a unique tracking number for your order. This number is usually available within 1–4 days after purchase, but the exact timing can vary depending on the seller’s processing speed and chosen shipping method. You’ll find your tracking number in your AliExpress order details, and you may also receive it via email notification once the item ships. If you don’t see a tracking number right away, check back in your order history after a day or two.

Understanding AliExpress Tracking Number Format

AliExpress tracking numbers come in several formats, depending on the carrier and destination. Most international tracking numbers start with two capital letters (often indicating the carrier), followed by a series of numbers, and end with two more letters that usually represent the country of origin (for example, “CN” for China, “SG” for Singapore, or “HK” for Hong Kong). Some tracking numbers may be purely numeric, especially for domestic shipments within China. Here are a few common examples:

• LP004567834SG: “LP” prefix, ends with “SG” for Singapore.
• YT15424562154000001: “YT” prefix (Yanwen), all numbers.
• ZA1245234227HK: “ZA” prefix, ends with “HK” for Hong Kong.

Recognizing these patterns can help you quickly identify the carrier and origin of your shipment.

Why Tracking Numbers Sometimes Change During Delivery

In some cases, your original AliExpress tracking number may change as your package moves through different logistics providers. This often happens when a shipment switches from an international carrier to a local courier in your country. If your tracking number changes, you’ll usually see the update reflected in your AliExpress order details, or the seller may provide you with the new number. Always use the latest tracking number for the most up-to-date shipping information.

Common tracking number issues

Sometimes you may see errors or delays when checking shipment updates. These issues are common during cross border deliveries and do not always mean a lost parcel. Below are the most frequent problems and how you can manage them.

• The number is not active yet because the carrier has not scanned the package.
• The seller created the tracking ID, but the parcel has not reached the logistics provider.
• The number changed due to a handover to another courier.
• Tracking events are slow during customs inspection or busy seasons.

If the tracking ID still shows no updates after several days, you can ask the seller to confirm the shipping date or check with the carrier.

Order Number vs. Tracking Number vs. Shipment ID: What’s the Difference?

AliExpress uses several types of numbers to help you manage your orders, but each serves a different purpose:

Identifier	Purpose	Where to find it	Can it be used for tracking?
Order Number	Reference for your purchase and payment	Order details page	No
Tracking Number	Follows your package through the shipping process	Order details, shipping email	Yes
Shipment ID	Sometimes used by carriers for internal tracking	Carrier’s tracking page (if used)	Sometimes

Always use the tracking number—not the order number—when checking your package’s delivery status.

What to Do If Your Tracking Number Isn’t Working

If you receive a tracking number but it doesn’t show any results, don’t worry—this is fairly common, especially in the first few days after shipment. Tracking information may take 1–3 days to appear as carriers update their systems. Double-check that you entered the number correctly, and try again after a short wait. If your tracking number still isn’t recognized after several days, contact the seller through AliExpress for clarification or to request an updated tracking number.

AliExpress Shipping Options and Delivery Times

When shopping on AliExpress, you can choose from several shipping methods, each with different delivery speeds and features. Understanding these options helps you pick the best method for your needs.

Main Shipping Methods

• AliExpress Standard Shipping: A popular, budget-friendly option that is often available for free or at a low cost. Delivery usually takes between 15–45 business days, depending on the destination country.
• AliExpress Premium Shipping: A faster, more reliable service, often handled by express couriers like FedEx, DHL, or UPS. Estimated delivery is typically 7–15 business days worldwide.
• AliExpress Choice Shipping: This method selects the optimal carrier for your destination, aiming for the fastest delivery. For many major countries (such as the US, UK, Canada, France, Spain, Australia, and the Netherlands), delivery can be as quick as 4–6 days. Times may vary for other regions.

Delivery Times by Region (ePacket)

AliExpress also partners with carriers like China Post, Singapore Post, and Yanwen Express. Delivery times can vary significantly by region and shipping method:

• USA, Canada, UK, EU: 5–10 days
• Australia, New Zealand: 6–8 days
• Southeast Asia (Thailand, Malaysia, Vietnam): 3–7 days
• South Africa: 1–15 days
• Brazil, India, Russia: 7–10 days
• Other regions: Delivery times may range from 10–45 business days, depending on the shipping method selected.

Delivery Time Comparison Table

Shipping Method	Average Delivery Time	Tracking Info
AliExpress Standard Shipping	15–45 business days	Yes
AliExpress Premium Shipping	7–15 business days	Yes
AliExpress Choice Shipping	4–6 business days (major countries)	Yes
ePacket (by region)	3–15 business days	Yes
DHL/FedEx/UPS	7–21 business days	Yes
China Post Small Packet	20–60 business days	Sometimes

AliExpress Free Shipping and Tracking

Many sellers offer free shipping, usually via AliExpress Standard Shipping or China Post Small Packet. While these options often include basic tracking, some low-cost or free shipping methods may only provide tracking until the package leaves China. Always check the shipping details before confirming your order if full tracking is important to you.

How to Contact AliExpress Support for Tracking and Delivery Issues

If you have questions about your order’s tracking or delivery, AliExpress offers several ways to get help:

1. AliExpress Help Center:

• Go to the AliExpress Help Center.
• Log in to your account.
• Select the order you need help with and choose the related issue (such as “tracking not updating” or “package not delivered”).
• Follow the prompts to access help articles, start a live chat, or submit a support request.

2. Live Chat:

• AliExpress provides 24/7 live chat support through its website and mobile app.
• To access live chat, navigate to the Help Center and look for the chat option at the bottom of the page.
• You’ll be connected to a support agent who can assist with tracking updates, delivery delays, or missing packages.

3. Contacting the Seller:

• For most order issues, it’s best to first message the seller directly from your order page.
• Go to “My Orders,” find the relevant order, and use the “Contact Seller” button.
• Sellers can provide tracking updates, clarify shipping methods, or address missing information.

4. Dispute System:

• If your issue isn’t resolved after contacting the seller or support, you can open a dispute.
• Go to your order details, select “Open Dispute,” and provide details about the problem.
• You may need to upload screenshots or documentation, such as tracking status or communication history.

Tip: For the fastest resolution, have your order number, tracking number, and screenshots of any tracking updates ready when contacting support.

Support for International Shoppers

AliExpress customer support is available in multiple languages. You can change the site language at the bottom of the homepage or in your account settings. This ensures you can access help articles and support in your preferred language.

Frequently Asked Questions

Do I need an AliExpress account to track my order?

You don't always need to log in to track your order. If you have the tracking number, you can check the status on third-party platforms like Ship24 without accessing your AliExpress account.

How soon does tracking start after I place an order?

Tracking typically becomes available once the seller ships your item. It may take up to 72 hours for the courier to update the first scan in the system.

Can I track multiple AliExpress orders at once?

Yes, some tracking platforms like Ship24 allow you to enter several tracking numbers at the same time. This is useful if you’ve purchased items from multiple sellers or made several orders in one session.

Is it normal for tracking to stop during international transit?

Yes, it’s common for tracking to pause while your package moves between countries or customs facilities. Updates usually resume once it reaches the destination country or clears customs.

Does free shipping on AliExpress always include tracking?

Not always. Some free shipping methods include tracking only until the package leaves China. Be sure to check the shipping option before confirming your order if tracking is important to you.

Why does my tracking number show a different courier than expected?

AliExpress shipments may be handled by multiple logistics partners throughout the journey. It’s common for the final delivery to be completed by a local courier in your country.

How can I tell if my AliExpress package is lost?

If there’s been no tracking update for more than 15 days and the estimated delivery window has passed, your package may be delayed or lost. Contact the seller or file a dispute to check your options.