Ship24

Help Center

Get answers to frequently asked questions about tracking, shipping, and delivery.

Package tracking

Shipment delivery

Shipping

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Package tracking

Learn about tracking numbers, tracking notifications, and how to track your packages and orders.

Mar 15, 2023

4 minutes

Status not available when tracking my package

Seeing a "status not available" message when tracking your package? This common issue often stems from delayed scans, incorrect tracking details, or technical glitches. This guide explains the reasons and offers steps to help ensure your package reaches its destination.

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Mar 15, 2023

9 minutes

How to find an international package tracking solution?

Finding an international package tracking solution involves evaluating carrier compatibility, real-time tracking capabilities, customs integration, and multi-language support. Key factors include global coverage, API availability, notification systems, and analytics tools to ensure efficient cross-border shipment monitoring and customer satisfaction.

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Mar 15, 2023

9 minutes

Reasons why global tracking information can be complicated

Global tracking information can be complicated due to differing international shipping standards, language barriers, inconsistent data updates, and varying time zones. Delays in customs processing, limited carrier communication, and incompatible tracking systems across countries also contribute to confusion and incomplete tracking visibility.

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Mar 15, 2023

12 minutes

Where is my package?

Tracking a package involves using a unique tracking number provided by the carrier. This number allows access to real-time updates on the shipment’s status, location, and estimated delivery date. Delays may occur due to weather, customs, or incorrect address details, affecting the expected arrival time.

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Mar 15, 2023

6 minutes

Tracking Number and Order Number Difference

Are you confused between tracking numbers and order numbers? At times, these numbers may be the same, but it's not always the case. If you're having trouble locating either of these numbers, don't worry! We're here to help you navigate through the process and ensure a seamless delivery experience. Learn more today and never miss a package again!

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Mar 15, 2023

10 minutes

Can I check my tracking number with other information?

Tracking a package without a tracking number may be possible by using alternative details such as the shipping address, order number, or account information from the retailer or carrier. Some carriers offer tracking through email or phone number if linked to the shipment during the purchase or shipping process.

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Shipment delivery

Get answers to help you understand when your package is arriving, the causes of delays, exceptions, and much more.

Mar 15, 2023

4 minutes

My package from China is In Transit, what does it mean?

Waiting for a package from China? Learn what "in transit" means, how to track your shipment, and troubleshoot common delays. Stay informed and make international shipping hassle-free with this guide.

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Mar 15, 2023

11 minutes

How do I follow the delivery of an e-Packet?

To follow the delivery of an e-Packet, use the tracking number provided by the seller or shipping platform. Enter the number on the official postal service website or a third-party tracking site. Updates typically include dispatch, transit, customs clearance, and final delivery status.

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Mar 15, 2023

4 minutes

Can I change the receiving address of my package?

Discover how to change the receiving address of your package and avoid delivery mishaps with our informative blog post. Learn about the benefits and potential risks of making adjustments, and get valuable tips on avoiding common mistakes.

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Mar 15, 2023

3 minutes

Why was my package sent to the wrong address?

This blog post explores why packages are sometimes sent to the wrong address, leading to frustration for both senders and recipients. Learn about common causes of delivery errors and practical steps senders can take to reduce the risk of misdirected mail.

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Mar 15, 2023

3 minutes

Why does my parcel have long delivery time?

Have you been waiting longer than expected for your package to arrive? Various factors can contribute to delayed delivery times, such as weather conditions, customs inspections, high order volumes, or logistical disruptions. Learn why your parcel is taking longer than usual to reach its destination, and what you can do to track its progress and ensure a smooth delivery experience.

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Mar 15, 2023

4 minutes

I missed the delivery, how can I rearrange my delivery?

Learn what to do when you miss a delivery with our step-by-step guide. Discover how to reduce the risk of missing a delivery, explore alternative delivery solutions, and understand your options for rescheduling or rearranging your delivery.

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Shipping

Discover everything you need to know about shipping packages such as shipping options, methods, and rates for domestic and international parcels.

Apr 20, 2023

3 minutes

How long is a business day in shipping?

A business day in shipping typically refers to carrier operating hours, usually Monday to Friday, excluding weekends and holidays. This article explains its definition, importance, and factors affecting delivery timelines, offering tips to optimize shipping for timely results.

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Apr 25, 2023

4 minutes

How to get cheap shipping from China?

Explore the smartest ways to achieve affordable shipping to China with our detailed guide. Uncover actionable tips, proven methods, and valuable services that help you save on costs while maintaining efficiency.

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Jul 14, 2023

10 minutes

What is the best way to ship small parcels?

The best way to ship small parcels depends on factors like delivery speed, cost, tracking, and package weight. USPS often offers affordable rates for lightweight items, while UPS and FedEx provide faster delivery and enhanced tracking. Flat-rate boxes, regional services, and third-party shipping platforms can reduce overall costs.

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Jul 14, 2023

11 minutes

What is small parcel or LTL?

Small parcel refers to individual packages typically under 150 pounds, shipped through carriers like UPS or FedEx. Less-than-truckload (LTL) shipping involves transporting freight that doesn't require a full truck, usually between 150 and 15,000 pounds, consolidated with other shipments to optimize space and cost.

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Jul 14, 2023

10 minutes

What is the smallest shipping size?

The smallest shipping size typically refers to parcels that meet the minimum dimensional and weight requirements set by carriers. Common standards include envelopes or small packages under 1 lb and within dimensions such as 6" x 4" x 1". These sizes qualify for the lowest shipping rates and are ideal for lightweight, compact items.

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Aug 04, 2023

12 minutes

Which shipping method is the cheapest?

The cheapest shipping method typically depends on package size, weight, destination, and delivery speed. USPS First-Class Mail is often the most economical for lightweight items under 13 ounces. For heavier packages, USPS Priority Mail, UPS Ground, or FedEx Ground may offer more cost-effective options based on distance and delivery time.

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Other

Find miscellaneous information related to shipments such as returns, refunds, and other various topics.

Mar 15, 2023

9 minutes

How do I change delivery address?

To change a delivery address, go to the order details in the account section and select the option to update the shipping information. Address changes may only be available before the order is processed or shipped. If the option is unavailable, contact customer support for further assistance.

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Mar 15, 2023

4 minutes

Can I get a refund?

Not satisfied with your purchase? A refund might be within reach. This guide walks you through the steps to return an item and provides clear insights into navigating the refund process. Discover how to handle common scenarios, from damaged goods to incorrect orders or unsatisfactory products.

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Mar 15, 2023

2 minutes

Parcel cannot be found

"Lost package? Let this guide will help you track down your missing parcel and navigate the claims process with ease. Learn what to do when your package cannot be found, including contacting the carrier, tracking packages and more. Don't let a missing package ruin your day.

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May 02, 2023

9 minutes

Received the wrong item after purchase - What should I do?

Receiving an incorrect item after a purchase typically requires contacting the seller or retailer promptly. Most companies offer return or exchange options for such issues. Keeping the original packaging, order confirmation, and item in unused condition can help streamline the resolution process through customer support.

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Jul 14, 2023

13 minutes

What is the best shipping service?

The best shipping service depends on factors like delivery speed, package size, destination, and budget. FedEx and UPS offer reliable express options, while USPS provides cost-effective solutions for smaller parcels. DHL excels in international shipping with strong global coverage and efficient customs handling.

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Jul 14, 2023

10 minutes

What are the best practices for handling returns and exchanges efficiently?

Clear return policies, streamlined workflows, and responsive customer support ensure efficient handling of returns and exchanges. Using automation tools, tracking systems, and consistent communication minimizes delays and errors. Regularly analyzing return data helps identify patterns and improve future processes.

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