Parcel cannot be found

Mar 15, 2023

2 minutes

Have you ever been expecting an essential package in the mail, but when it arrived, you couldn't find it? If so, you're not alone. Tracking packages can be a tricky business. To help, we've put together a guide to troubleshooting your parcel dilemmas and getting your parcels back on track.

Check Your Shipment Date

The first thing to do is ensure the package has shipped. You should have received an email (or a text message if you opted-in for notifications) with the tracking number and estimated delivery date of your package once it was shipped. Once you have that information, double-check that the shipping date is accurate and that your recipient hasn't already received the parcel.

Call Your Shipping Provider

If it's been more than a few days since your package was shipped and there's still no sign of it, call your carrier directly. They may be able to give you more detailed information about where exactly your package is located or if there has been any kind of delay in its delivery. When calling, make sure to have all relevant information ready such as tracking numbers, addresses, etc., so that the customer service representative can quickly answer any questions you may have.

Track It Online

The best way to keep tabs on where your package is located is by tracking it online. Most couriers will provide some kind of online tracking system which allows you to enter your tracking numbers and see updates on your packages' status. While this isn't always 100% accurate, it can give assurance as they wait for their parcels to arrive at their doorsteps.

Similarly, you can enter your tracking numbers on the search field above or on the homepage. Ship24 allows you to track thousands of couriers and marketplaces around the world.

Final Thoughts

While being unable to locate one’s parcel can be stressful, there are several ways that customers can troubleshoot the issue and get their packages back on track quickly and easily. By following these three simple steps – checking shipment dates, calling the shipping providers, and tracking packages online – you will be well-equipped with all the necessary tools you need to locate lost parcels in no time!

Package tracking

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