Where is my package from AliExpress?

Waiting for a package from Aliexpress can feel like a guessing game, especially when you're unsure where it is or how long it will take to arrive. If you've found yourself repeatedly checking your tracking page and asking, "Where is my package from Aliexpress?" you're not alone. With millions of global shipments processed daily, understanding how Aliexpress order tracking works can help you stay informed and reduce delivery anxiety. This guide breaks down how tracking numbers function, what your shipment status really means, and how international shipping impacts your delivery timeline, so you can follow your parcel’s progress with confidence.

What does Aliexpress order tracking mean?

Aliexpress order tracking is a feature that lets you follow your package’s movement from warehouse to doorstep. Each order is assigned a tracking number that updates as your parcel moves through the supply chain. This tracking process gives you real-time insights into your delivery progress and helps manage expectations about when your item will arrive.

Logistics tracking is especially important for international shipping, where parcels may pass through multiple courier networks, customs checks, and postal services. The tracking system provides shipment notifications at each major milestone, such as:

• Order confirmed
• Package dispatched
• In transit
• Arrived at destination country
• Out for delivery
• Delivered

Monitoring these updates helps you stay informed and take action if your package is delayed or stuck in transit. If your order hasn’t moved in several days, you might find this guide on why tracking status hasn’t changed helpful.

How to find your Aliexpress tracking number

Before you can track your order, you’ll need your Aliexpress tracking number. This number is assigned once the seller ships your item and is essential for parcel tracking across courier platforms.

Where to locate the tracking number on your order details page

To find your tracking number:

1. Log into your Aliexpress account.
2. Go to “My Orders.”
3. Find the order you want to track and click “Track Order” or “View Details.”
4. The tracking number will be listed under “Logistics Information.”

Make sure the seller has marked the item as shipped. If the tracking number isn’t available yet, you may need to wait a few days for processing.

Common tracking formats used by Aliexpress couriers

Aliexpress partners with several international couriers, and tracking numbers vary depending on the shipping method. Here are some common formats:

• China Post: Starts with “R” or “L” and ends in “CN” (e.g., RL123456789CN)
• Cainiao: Typically alphanumeric, such as LP00123456789001
• Yanwen: Starts with “YT” (e.g., YT1234567890123456)
• DHL, FedEx, UPS: Numeric or alphanumeric strings unique to each courier

If you’re unsure what a tracking number should look like, check this guide on what a tracking number looks like.

How Aliexpress tracking works

Once your seller ships the item, the tracking number activates and begins updating as the parcel moves through the supply chain. Aliexpress tracking covers several stages, from warehouse processing to final delivery.

Shipment status descriptions and what they mean

Each status update gives insight into your package’s location and condition. Here are some common shipment statuses and their meanings:

• Shipment ready for dispatch: The seller has prepared the package but it hasn’t been picked up yet.
• Accepted by carrier: The courier has received the package and it’s on its way.
• In transit: The parcel is moving between facilities or across borders.
• Arrived at destination country: Your package has entered the country where it will be delivered.
• Out for delivery: The local courier is delivering the package to your address.
• Delivered: The package has been marked as received.

If your status says “Pending” or “Label Created,” the parcel may still be waiting for pickup. You can learn more from this helpful page on what "Label Created" means in tracking.

Overview of the order fulfillment process and supply chain steps

Understanding how your order moves through the supply chain can explain why tracking updates may pause for days. Here’s a simplified breakdown:

1. Order placed: You complete the purchase on Aliexpress.
2. Processing: The seller prepares your item for shipment.
3. Dispatched: The item is handed over to a logistics provider.
4. Export transit: The package leaves the origin country.
5. Customs clearance: The item is inspected by destination country customs.
6. Last-mile delivery: A local courier delivers the parcel to your address.

Each of these stages can introduce delays, especially during customs checks or high-volume shipping periods.

Estimated delivery time and shipping methods

Aliexpress offers several shipping options, and your estimated delivery time depends on the method you choose and the destination country. Delivery times can range from 10 days to over 45 days for some international shipments.

Factors affecting Aliexpress shipping times

Several factors can impact how quickly your package arrives:

• Shipping method: Economy shipping is slower than express options.
• Customs clearance: Delays can occur during import inspections.
• Public holidays: National holidays in either country can slow down processing.
• Weather conditions: Severe weather can disrupt transportation routes.
• Logistics provider: Some couriers offer faster international shipping than others.

If your tracking hasn’t updated in a while, check this page on what to do when tracking status is not available.

Standard vs. expedited shipping: what to expect

Aliexpress typically offers two main types of shipping:

• Standard shipping: Often free or low-cost, but slower. Tracking may be limited until the package reaches your country.
• Expedited shipping: Faster and more reliable, usually handled by premium couriers like DHL, FedEx, or UPS. Comes with detailed tracking and shorter delivery windows.

Choosing the right shipping method depends on how soon you need your item and how much you're willing to spend. If you missed your delivery, you can find steps on how to rearrange delivery after a missed attempt.

How to Track Your Aliexpress Package Across Platforms

Tracking your Aliexpress package doesn’t have to be limited to the Aliexpress website. Once you have your tracking number, you can follow your shipment’s progress across multiple platforms, including third-party tracking services like Ship24. These tools often provide more detailed logistics tracking, especially when multiple couriers are involved in international shipping.

Steps to track a package from Aliexpress

To track your Aliexpress order, you’ll need to enter your tracking number into a tracking platform. Here’s how to do it:

1. Copy the tracking number from your Aliexpress order details page under “Logistics Information.”
2. Go to a global parcel tracking website like Ship24.
3. Paste your tracking number into the search bar and click “Track.”
4. View the latest shipment status, including location, transit history, and estimated delivery time.

This method works even if your order changes hands between different postal services or couriers during international shipping.

Using third-party tracking services like Ship24 for enhanced courier tracking

Aliexpress orders often pass through multiple carriers, especially during cross-border shipping. Platforms like Ship24 consolidate updates from over 1,500 couriers into a single view, making it easier to track shipments without switching between courier websites.

Third-party tracking is especially helpful when:

• Your tracking number works on Aliexpress but offers limited updates.
• The parcel has entered your country and is now handled by a local postal service.
• You want to confirm the latest delivery update from a courier not listed on Aliexpress.

Using these tools can help you stay updated on your parcel’s delivery progress, even when Aliexpress stops showing new tracking events.

What to Do When Your Aliexpress Tracking Number Is Not Working

If your Aliexpress tracking number doesn’t show any results or appears invalid, it could be due to several reasons. Understanding the potential causes can help you troubleshoot and decide when to contact customer service.

Possible reasons and how to troubleshoot

Here are some common reasons why your tracking number might not be working:

• Tracking hasn't been activated yet: The seller may have generated the label, but the courier hasn’t picked up the parcel.
• Wrong tracking number entered: Double-check that you copied the full number correctly, including all letters and digits.
• Courier delay in updating: Some postal services take 24–72 hours to reflect new shipments in their system.
• Expired or invalid number: If it's been over 90 days and the number still shows no activity, it may have expired.

Try checking the number again on a universal parcel tracking platform like Ship24, which may recognize the courier even if Aliexpress doesn’t.

How long to wait before rechecking or contacting support

If your tracking number isn’t working, wait at least 3–5 business days after the seller marks the item as shipped. This gives the courier time to scan and upload the package information.

If there’s still no update after this period:

• Message the seller to confirm the tracking number and shipping method.
• Try tracking the number on multiple platforms.
• If it’s been over 10 days without updates, consider opening a dispute or contacting Aliexpress customer service.

Aliexpress Package Stuck in Transit

It’s not uncommon for an Aliexpress package to appear stuck in transit, especially during international shipping. While this can be frustrating, understanding the possible causes can help you decide your next steps.

Common causes for delays in international shipments

Several factors can cause your parcel to remain in “In Transit” status for an extended period:

• Customs inspections: Packages may be held for evaluation or import tax assessment.
• Transfer between couriers: Your order may be waiting to be handed off to a new logistics provider.
• Backlog at sorting facilities: High shipping volumes can slow down processing.
• Incorrect or incomplete address: This can delay delivery until the issue is resolved.

Tracking updates may pause during handovers between international and local postal services. This is common in cross-border shipments.

How postal services and customs impact tracking updates

Once your package arrives in the destination country, it may be handed over to a local courier. During this transition, tracking updates can temporarily stop until the local provider scans the parcel.

Customs clearance is another critical step that can delay delivery updates. If your package is flagged for inspection or duties, it may sit in customs for several days without any new tracking events.

Using a multi-courier tracking platform can help you identify which postal service currently holds your package and whether it has cleared customs.

How to Check Delivery Updates from Different Shipping Carriers

Since Aliexpress orders often switch between couriers during transit, knowing how to track across different carriers is important. This is especially true for international shipping, where your parcel may be handled by both global and local postal services.

Identifying the courier responsible for your shipment

To find out which courier is handling your package:

1. Check the tracking number format and shipping method (e.g., Cainiao, China Post, Yanwen).
2. Look in the Aliexpress “Logistics Information” section for the courier name.
3. Use a third-party tracking tool like Ship24, which automatically detects the courier based on the tracking number.

Knowing the courier helps you get more accurate delivery updates and contact the right customer service if needed.

Tracking domestic and cross-border shipments outside Aliexpress

Once your package enters the destination country, it’s usually transferred to a local postal service such as USPS, Royal Mail, Canada Post, or Australia Post. At this point, Aliexpress may stop showing updates.

To continue tracking:

• Use the same tracking number on the local courier’s website.
• Check third-party platforms that aggregate updates from both international and domestic couriers.
• Contact the local postal service if the package is marked as delivered but hasn’t arrived.

This approach helps you stay informed throughout the entire delivery process, even after your parcel has left the Aliexpress tracking system.

What to Do If Your Aliexpress Order Is Not Showing Tracking Updates

If your order status hasn’t changed for several days, it can raise concerns. However, temporary pauses in tracking activity are common, especially during international shipping. Knowing when it's part of the normal transit cycle and when it might signal an issue can help reduce unnecessary worry.

How online order status may be slow to update during transit

During transit, there can be long intervals with no tracking updates. This often happens when the parcel is traveling between countries or waiting for customs examination. In some cases, tracking systems don’t show intermediate scans until the package reaches a major processing facility or enters the destination country.

It’s also common for local postal services to take over delivery without immediately updating the tracking history. This lack of data doesn’t necessarily mean your package is lost.

When to raise concerns about missing tracking data

If your tracking status hasn’t updated for over 10 days, you should start looking into it. Begin by contacting the seller to confirm shipment details and tracking accuracy. If their response isn’t helpful or the tracking remains inactive beyond 15–20 business days, consider opening a dispute on Aliexpress.

You can also use third-party platforms like Ship24 to check if another courier has picked up tracking updates that Aliexpress hasn’t displayed yet.

Why Your Aliexpress Order May Take Longer Than Expected

Sometimes, even under normal circumstances, your Aliexpress package might take longer to arrive than the estimated delivery time. Delivery delays often result from bottlenecks in the order fulfillment process, customs, or the courier’s speed of service.

Seasonal delays and carrier backlog

High-volume periods like Chinese New Year, Black Friday, or Cyber Monday often cause backlogs in both warehouse processing and international logistics. During these times, shipment status may stall for days or more due to increased demand across the global supply chain.

Couriers may also take longer to update delivery progress when handling high parcel volumes, causing temporary gaps in tracking data until your package reaches the next processing center.

High-demand promotions and extended dispatch periods

Aliexpress site-wide events like the 11.11 Global Shopping Festival result in millions of orders, which can overwhelm sellers and delay item dispatch. In such cases, the tracking number may be issued but remain inactive for several days while the seller prepares orders in bulk.

This can elongate the delivery timeline, especially if the logistics tracking doesn’t update until the parcel is in the outbound sorting phase.

How to Contact Aliexpress for Package Issues

If your package is delayed, stuck in customs, or marked as delivered when you haven't received it, you may need to contact Aliexpress for support. The platform has a built-in process for managing disputes and protecting buyers throughout the delivery process.

Reporting lost or delayed packages through the dispute process

You can open a dispute through your “My Orders” page once the seller’s promised delivery date has passed. Select the relevant order, click “Open Dispute,” and provide supporting details like screenshots of the tracking history or messages exchanged with the seller. If unresolved, Aliexpress support will intervene as part of their buyer protection policy.

Make sure to initiate the dispute before your Buyer Protection period expires, which is typically 60 days after shipment. Keep monitoring your shipment status throughout this period via the tracking number.

Understanding Aliexpress buyer protection policies

Aliexpress Buyer Protection covers you if the item doesn't arrive on time or at all. If your tracking status hasn’t changed in weeks, or the parcel is marked delivered but not received, you can ask for a refund through the dispute process. Aliexpress may also extend the protection window if tracking shows continued movement.

This policy is meant to safeguard against failed deliveries, provided you act within the timeframe and use the dispute feature appropriately.

Frequently Asked Questions

Below are some answers to commonly asked questions about Aliexpress tracking, delivery times, and shipment status issues. These FAQs can help you better understand the logistics tracking process and what steps to take if your package seems delayed or lost.

When will my Aliexpress order arrive?

Delivery time depends on the shipping method and your destination country. Standard shipping usually takes 15 to 45 days, while premium services like DHL or FedEx may deliver within 7 to 15 days. Seasonal delays, customs checks, and local courier handoffs can also affect arrival time.

How do I know if my package was delivered?

Once your package is marked “Delivered” in the tracking status, it means the courier completed the delivery. You can verify this by checking the tracking history or contacting your local postal service using the same tracking number. If the delivery address has a shared mailbox or front desk, check with them too.

What if my shipment status says delivered but I haven’t received it?

If your Aliexpress tracking shows “Delivered” but the package is missing, confirm if someone else accepted it on your behalf. If not, report the issue to your local postal service and inform the seller. You can also open a dispute through Aliexpress if the issue is not resolved within a few days.

Can I track shipments after opening a dispute?

Yes, you can continue tracking your package even after opening a dispute. The tracking number remains active, and both Aliexpress and third-party platforms like Ship24 will still display updates. This helps provide evidence during the dispute process.

Will Ship24 show parcel tracking even after switching couriers?

Yes, Ship24 supports tracking across over 1,500 carriers, including when packages switch between international and domestic couriers. If your Aliexpress order moves from one logistics provider to another, Ship24 can still detect and display updates using the same tracking number.