Help Center

Package tracking

Learn about tracking numbers, tracking notifications, and how to track your packages and orders.

Mar 15, 2023

4 minutes

Status not available when tracking my package

Seeing a "status not available" message when tracking your package? This common issue often stems from delayed scans, incorrect tracking details, or technical glitches. This guide explains the reasons and offers steps to help ensure your package reaches its destination.

Read the article→

Mar 15, 2023

9 minutes

How to find an international package tracking solution?

Finding an international package tracking solution involves evaluating carrier compatibility, real-time tracking capabilities, customs integration, and multi-language support. Key factors include global coverage, API availability, notification systems, and analytics tools to ensure efficient cross-border shipment monitoring and customer satisfaction.

Read the article→

Mar 15, 2023

9 minutes

Reasons why global tracking information can be complicated

Global tracking information can be complicated due to differing international shipping standards, language barriers, inconsistent data updates, and varying time zones. Delays in customs processing, limited carrier communication, and incompatible tracking systems across countries also contribute to confusion and incomplete tracking visibility.

Read the article→

Mar 15, 2023

12 minutes

Where is my package?

Tracking a package involves using a unique tracking number provided by the carrier. This number allows access to real-time updates on the shipment’s status, location, and estimated delivery date. Delays may occur due to weather, customs, or incorrect address details, affecting the expected arrival time.

Read the article→

Mar 15, 2023

6 minutes

Tracking Number and Order Number Difference

Are you confused between tracking numbers and order numbers? At times, these numbers may be the same, but it's not always the case. If you're having trouble locating either of these numbers, don't worry! We're here to help you navigate through the process and ensure a seamless delivery experience. Learn more today and never miss a package again!

Read the article→

Mar 15, 2023

10 minutes

Can I check my tracking number with other information?

Tracking a package without a tracking number may be possible by using alternative details such as the shipping address, order number, or account information from the retailer or carrier. Some carriers offer tracking through email or phone number if linked to the shipment during the purchase or shipping process.

Read the article→

Apr 24, 2023

9 minutes

My tracking number is not updating, what should I do?

Tracking information may take up to 48 hours to update after a package has been shipped. Delays can occur due to carrier processing times, high shipping volumes, or system errors. If no updates appear after a few days, contacting the shipping carrier or the sender can help clarify the shipment's status.

Read the article→

May 02, 2023

9 minutes

Where is my order?

Order status updates are available through the tracking link provided in the shipping confirmation email. Shipping times may vary based on the selected delivery method and destination. Delays can occur due to carrier issues, weather conditions, or high order volumes. Tracking information is updated as it becomes available.

Read the article→

Jun 19, 2023

11 minutes

How can I track my package?

Package tracking can be done using the tracking number provided by the shipping carrier. Enter the number on the carrier’s official website or app to view real-time updates, including location and estimated delivery date. Most major carriers also offer notifications for status changes and delivery confirmations.

Read the article→

Jun 29, 2023

3 minutes

Does all shipping have tracking?

Explore the realities of shipment tracking. While tracking services are widely available, not all shipping methods include this feature. Learn about the factors that affect tracking availability and limitations to make well-informed choices for your shipments.

Read the article→

Jun 29, 2023

11 minutes

How do I know if my package arrived?

Tracking information provided by the carrier shows the delivery status, date, and time. A delivery confirmation or notification may also be sent by email or text. If the package was left at a specific location, such as a porch or mailbox, the tracking details may include that information.

Read the article→

Jul 21, 2023

10 minutes

Why is my package still in delivery?

A package may remain in delivery due to carrier delays, high shipping volumes, weather disruptions, incorrect address information, or customs processing. Extended transit times can also result from routing changes or logistical issues within the shipping network. Tracking updates may lag behind actual movement.

Read the article→

Aug 11, 2023

10 minutes

How can I track my package's location?

To track a package's location, use the tracking number provided by the shipping carrier. Enter the number on the carrier’s official website or app to view real-time updates. Most carriers offer details such as current location, transit history, and estimated delivery date based on the latest scan.

Read the article→

Jun 03, 2025

10 minutes

How do I track a package without a tracking number?

Tracking a package without a tracking number may be possible by contacting the carrier directly and providing information such as the sender’s and recipient’s names, shipping address, and date of shipment. Some carriers also offer tracking through account dashboards or shipping confirmation emails containing reference numbers.

Read the article→

Jun 03, 2025

10 minutes

What does “Label created” mean in package tracking?

“Label created” in package tracking means the shipping label has been generated, but the carrier has not yet received or scanned the package. It indicates the sender has prepared the item for shipment, and tracking updates will begin once the package is picked up and entered into the carrier’s system.

Read the article→

Jun 03, 2025

9 minutes

How accurate are real-time package tracking updates?

Real-time package tracking updates are generally accurate within minutes, relying on GPS, barcode scans, and carrier system integrations. Delays can occur due to scanning errors, network issues, or manual entry lags. Accuracy improves with major carriers using advanced logistics and automated systems to provide near-instant location data.

Read the article→

Jun 03, 2025

10 minutes

How do I track multiple packages at once?

Multiple packages can be tracked at once using third-party tracking platforms that support inputting several tracking numbers simultaneously. Many shipping carriers also offer online tools or mobile apps with multi-package tracking features, allowing real-time status updates and delivery notifications for each shipment.

Read the article→

Jun 03, 2025

11 minutes

Tracking says “Delivered” but no package – what now?

When tracking shows “Delivered” but no package is found, it may have been left in an unexpected location, delivered to a neighbor, or marked as delivered prematurely. Checking around the delivery area and contacting the carrier or seller can help resolve the issue. Some packages may arrive within 24–48 hours after the status update.

Read the article→

Jun 04, 2025

10 minutes

What does “Pending” mean in a tracking status?

“Pending” in a tracking status typically indicates that a shipment has been created but has not yet been picked up or scanned by the carrier. This status may appear when a label has been printed but the package is still awaiting initial processing or movement within the shipping network.

Read the article→

Jun 04, 2025

10 minutes

Can I track packages by email or phone number?

Tracking packages by email or phone number is generally not possible through most carriers. Instead, a tracking number provided at the time of shipment is required. Some services may send tracking updates to an email or phone number if linked to the shipment, but these details alone typically won't enable tracking.

Read the article→

Jun 04, 2025

13 minutes

What is a tracking API and how does it work?

A tracking API is a software interface that enables systems to access real-time shipment and delivery data from carriers. It works by connecting with logistics providers to retrieve status updates, location details, and delivery confirmations, allowing seamless integration of tracking information into applications or platforms.

Read the article→

Jun 04, 2025

11 minutes

Why is my tracking number not recognized?

A tracking number may not be recognized due to recent shipment processing, incorrect entry, or delays in carrier system updates. Some carriers take up to 24 hours to activate tracking information. International shipments or third-party logistics providers may also cause recognition delays or mismatches in tracking data.

Read the article→

Jun 04, 2025

11 minutes

What does “Out for delivery” mean?

“Out for delivery” means a package has left the local distribution center and is currently en route to its final destination. It typically indicates that the delivery will occur by the end of the day, depending on the courier’s schedule and route. This status is often the final step before a package is marked as delivered.

Read the article→

Jun 04, 2025

9 minutes

What does a tracking number look like?

Discover the diverse formats of tracking numbers used by major couriers worldwide. This comprehensive guide helps online shoppers identify and interpret tracking codes, ensuring clarity and confidence in monitoring their shipments.

Read the article→

Jun 05, 2025

12 minutes

How do international tracking numbers differ by courier?

Understanding the differences in international tracking numbers across couriers is key for online shoppers. This guide explains formats used by USPS, FedEx, UPS, DHL, and China Post, helping you interpret tracking codes and monitor your shipments effectively.

Read the article→

Jun 05, 2025

9 minutes

Can I track my order before it is shipped?

Orders typically cannot be tracked before they are shipped. Tracking details become available once the order is processed and a shipping label is created. Until then, order status updates may be provided through the account dashboard or confirmation emails from the retailer or shipping provider.

Read the article→

Jun 05, 2025

8 minutes

Why are tracking updates showing no movement?

Tracking updates may show no movement due to delays in package scans, limited tracking between carrier facilities, or system processing lags. Weather disruptions, high shipping volumes, or customs procedures can also temporarily halt visible progress, even if the package is still in transit.

Read the article→

Jun 05, 2025

10 minutes

How to verify if a tracking number is valid

To verify if a tracking number is valid, check its format against the carrier’s standard. Most carriers use specific patterns, such as UPS starting with “1Z” or USPS using 20–22 digit numbers. Enter the number on the official carrier website to confirm status. Invalid numbers typically return an error or no tracking information.

Read the article→

Jun 06, 2025

9 minutes

What does “Shipment info received” mean?

“Shipment info received” indicates that a shipping label has been created, and the carrier has been notified of the upcoming package. However, the package has not yet been physically handed over to the carrier. Tracking updates will begin once the carrier receives and scans the shipment into their system.

Read the article→

Jun 06, 2025

10 minutes

What does “In transit to destination” mean?

“In transit to destination” indicates that a package or shipment is currently moving through the shipping network and is on its way to the final delivery address. This status means it has left a facility and is traveling, possibly through multiple stops, before reaching the recipient’s location.

Read the article→

Jun 06, 2025

9 minutes

Why does tracking show a different country?

Tracking may show a different country due to package rerouting, customs processing, or the use of international shipping hubs. Logistics companies often consolidate shipments in regional centers, which can be located in other countries, before forwarding them to the final destination. Tracking updates reflect these transit points.

Read the article→

Jun 06, 2025

8 minutes

Can one tracking number be used by multiple couriers?

A single tracking number is generally assigned by one courier and used exclusively within that carrier’s system. However, in cases of shipping partnerships or handoffs between carriers, the original tracking number may be recognized by multiple couriers, especially during international deliveries or last-mile logistics.

Read the article→

Jun 06, 2025

11 minutes

How often is tracking information updated?

Tracking information is typically updated whenever a package reaches a new location or milestone in its delivery journey. Updates can occur multiple times a day, depending on the carrier and the shipment’s progress. Delays in updates may happen during transit or due to processing times at sorting facilities.

Read the article→

Jul 17, 2025

8 minutes

How to track parcels sent via consolidated shipping

Tracking parcels sent via consolidated shipping involves using the tracking number provided by the shipping service. Updates may show delays between transit points due to package grouping. Shipment status can often be checked through the carrier’s website or a third-party tracking platform, depending on the logistics provider.

Read the article→

Jul 17, 2025

8 minutes

What are ghost scans in package tracking and why?

Ghost scans in package tracking occur when a package is marked as scanned at a location, but the scan doesn't reflect the package's actual movement or presence. These can result from system errors, misrouted packages, or manual input mistakes, often causing confusion about the true location or status of the shipment.

Read the article→

Jul 17, 2025

11 minutes

What does “awaiting pickup scan” mean in tracking updates?

“Awaiting pickup scan” in tracking updates means the shipping label has been created, but the carrier has not yet scanned the package into their system. The item is still with the sender or at a drop-off location, waiting for the carrier to collect it and begin the shipping process. No transit movement has occurred yet.

Read the article→

Jul 17, 2025

9 minutes

How long does it take for tracking to activate after shipping?

Tracking typically activates within 24 to 48 hours after a package is shipped. The delay occurs as the carrier processes the shipment and scans it into their system. Activation time may vary depending on the shipping service, carrier, and origin of the package, especially for international shipments or during peak periods.

Read the article→

Jul 17, 2025

8 minutes

How to track a package using QR codes or barcodes

Tracking a package using QR codes or barcodes involves scanning the code with a smartphone or scanner. The code links to shipment data stored in a tracking system. Once scanned, it retrieves real-time updates, including location, transit status, and estimated delivery time, ensuring accurate and timely monitoring of the package.

Read the article→

Jul 17, 2025

11 minutes

Do international tracking numbers change when entering another country?

International tracking numbers typically remain the same throughout the shipping process, regardless of the destination country. However, in some cases, a local carrier may assign an additional tracking number once the package enters a new postal system, while still referencing the original number for continuity.

Read the article→

Jul 17, 2025

8 minutes

Can I track a package without logging in?

Tracking a package without logging in is possible through tracking numbers provided by carriers like USPS, UPS, FedEx, and DHL. Entering the tracking number on the carrier’s official website or using third-party tracking tools can display real-time status updates, delivery estimates, and location history.

Read the article→

Jul 17, 2025

11 minutes

What’s the difference between shipment ID and tracking number?

A shipment ID is a unique identifier assigned by a seller or logistics provider to manage and reference an order internally. A tracking number is issued by the carrier and allows monitoring of a package’s transit status. Both serve different purposes in the shipping process and are used by different systems.

Read the article→

Jul 17, 2025

8 minutes

Can I track a package that was shipped without a label?

Tracking a package without a label is generally not possible, as shipping carriers rely on barcodes and tracking numbers to monitor shipments. Without a label, the package lacks the required identification to enter the tracking system. In such cases, contacting the carrier with shipment details may help locate the package.

Read the article→

Jul 17, 2025

12 minutes

How do smart locker dropoffs affect updates?

Smart locker dropoffs streamline delivery logistics, which can delay or batch delivery status updates until lockers are accessed. Updates may reflect delivery confirmation only after the parcel is securely placed in the locker and the system syncs with the carrier’s tracking platform, potentially affecting real-time tracking accuracy.

Read the article→

Apr 08, 2026

8 minutes

What Do USPS Tracking Statuses Mean and What Should You Do Next?

Learn what USPS tracking statuses mean, from Shipping Label Created and In Transit to Out for Delivery, Delivered, pickup, delays, and return to sender. This guide explains common USPS updates on Ship24 and what you should do next for each tracking status.

Read the article→