Help Center

Shipment delivery

Get answers to help you understand when your package is arriving, the causes of delays, exceptions, and much more.

Mar 15, 2023

4 minutes

My package from China is In Transit, what does it mean?

Waiting for a package from China? Learn what "in transit" means, how to track your shipment, and troubleshoot common delays. Stay informed and make international shipping hassle-free with this guide.

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Mar 15, 2023

11 minutes

How do I follow the delivery of an e-Packet?

To follow the delivery of an e-Packet, use the tracking number provided by the seller or shipping platform. Enter the number on the official postal service website or a third-party tracking site. Updates typically include dispatch, transit, customs clearance, and final delivery status.

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Mar 15, 2023

4 minutes

Can I change the receiving address of my package?

Discover how to change the receiving address of your package and avoid delivery mishaps with our informative blog post. Learn about the benefits and potential risks of making adjustments, and get valuable tips on avoiding common mistakes.

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Mar 15, 2023

3 minutes

Why was my package sent to the wrong address?

This blog post explores why packages are sometimes sent to the wrong address, leading to frustration for both senders and recipients. Learn about common causes of delivery errors and practical steps senders can take to reduce the risk of misdirected mail.

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Mar 15, 2023

3 minutes

Why does my parcel have long delivery time?

Have you been waiting longer than expected for your package to arrive? Various factors can contribute to delayed delivery times, such as weather conditions, customs inspections, high order volumes, or logistical disruptions. Learn why your parcel is taking longer than usual to reach its destination, and what you can do to track its progress and ensure a smooth delivery experience.

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Mar 15, 2023

4 minutes

I missed the delivery, how can I rearrange my delivery?

Learn what to do when you miss a delivery with our step-by-step guide. Discover how to reduce the risk of missing a delivery, explore alternative delivery solutions, and understand your options for rescheduling or rearranging your delivery.

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Jul 07, 2023

10 minutes

How can I resolve issues with missed package deliveries?

Missed package deliveries can be resolved by checking tracking information, confirming the delivery address, and contacting the carrier for updates. Filing a claim with the delivery service or retailer may be necessary if the package is lost. Using secure delivery options or pickup locations can help prevent future issues.

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Jul 14, 2023

10 minutes

What should I do if my package is damaged upon arrival?

If a package arrives damaged, the shipping carrier should be contacted immediately to report the issue. Photos of the damage, packaging, and shipping label may be required. The seller or retailer should also be notified to initiate a return, replacement, or refund process, depending on their policy.

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Aug 03, 2023

11 minutes

How do I request a return or initiate the refund process?

To request a return or start a refund, access the order history, select the item, and choose the return or refund option. Follow the on-screen instructions to complete the process. Ensure the item meets return eligibility and is within the allowed return window for processing.

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Jun 06, 2025

10 minutes

Why is my package out for delivery multiple times?

A package marked “out for delivery” multiple times may be due to failed delivery attempts, routing errors, or high delivery volumes causing delays. Weather conditions, incorrect addresses, or limited access to the delivery location can also result in the package being returned to the facility and reattempted on another day.

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Jun 06, 2025

12 minutes

How to handle failed delivery attempts from couriers

Failed delivery attempts can result from incorrect addresses, missed recipient availability, or courier issues. Common solutions include rescheduling delivery, arranging pickup at a local depot, or updating address details. Tracking tools and courier notifications help manage and resolve delivery problems efficiently.

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Jun 06, 2025

11 minutes

Why is my delivery marked as delayed?

A delivery may be marked as delayed due to factors such as severe weather, high shipping volumes, customs processing, or incorrect address details. Carrier network disruptions, mechanical issues, or staffing shortages can also contribute to delays. Tracking updates typically reflect the most current status.

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Jun 06, 2025

10 minutes

What is the difference between transit and delivery status?

Transit status indicates that a package is currently moving through the shipping network toward its destination. Delivery status means the package has either been delivered or is out for delivery. The key difference lies in the package's location and progress—transit involves movement, while delivery refers to the final stage.

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Jun 06, 2025

10 minutes

How to identify the delivery service handling my package

Identifying the delivery service handling a package can often be done by checking the tracking number format, examining the shipping label, or referencing the order confirmation details. Common carriers like USPS, UPS, FedEx, and DHL use distinct tracking codes and branding that appear on package labels and shipment notifications.

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Jun 06, 2025

10 minutes

What does “Package held at facility” mean?

“Package held at facility” means a shipment has arrived at a carrier’s local distribution center but has not yet been sent out for delivery. This status can occur due to scheduling, processing delays, or a request for pickup. The package remains at the facility until it is either delivered or collected.

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Jun 06, 2025

10 minutes

Can I change the delivery date after shipment?

After a package has shipped, changing the delivery date depends on the carrier’s policies and the shipment’s status. Some carriers offer options to reschedule through their tracking tools or customer service. Availability of changes may vary based on location, service type, and whether the shipment requires a signature.

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Jun 06, 2025

10 minutes

Why is my order split into multiple deliveries?

Orders may be split into multiple deliveries due to item availability, warehouse locations, or packaging requirements. Some products ship from different facilities or at different times to ensure faster processing and delivery. This approach helps optimize shipping efficiency and reduce overall wait times.

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Jun 06, 2025

8 minutes

What to do if a package was delivered to a neighbor

If a package was delivered to a neighbor, the first step is to check the tracking details for confirmation. Then, politely ask the neighbor if they received the package by mistake. If they don’t have it or are unresponsive, contact the delivery service or the retailer to report the issue and request further assistance.

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Jun 06, 2025

9 minutes

Can delivery continue during public holidays?

Delivery services may operate on public holidays, but availability often depends on the courier company, location, and type of service selected. Some providers offer limited or no service on national holidays, while others may continue with adjusted schedules. Delays are more likely during these periods due to reduced staffing.

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Jun 06, 2025

10 minutes

How long does international delivery usually take?

International delivery times typically range from 3 to 15 business days, depending on the destination, shipping method, customs processing, and courier service. Expedited options may arrive faster, while delays can occur due to holidays, weather, or border inspections. Tracking services help monitor shipment progress.

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Jun 06, 2025

5 minutes

What causes customs delays in international shipping?

Customs delays in international shipping can result from incomplete or inaccurate documentation, misclassified goods, unpaid duties or taxes, heightened security inspections, or restricted items. Delays may also occur due to high shipment volumes, changes in regulations, or discrepancies in declared values and contents.

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Jun 06, 2025

10 minutes

How to deal with “Delivery attempted” notifications

A “Delivery attempted” notification typically means the courier tried to deliver a package but couldn’t complete it due to reasons like no one being available, an inaccessible location, or missing information. Checking the tracking details and contacting the carrier can help reschedule delivery or arrange for pickup at a local facility.

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Jun 06, 2025

11 minutes

Why is my package stuck in transit for days?

A package may remain stuck in transit for days due to factors such as weather delays, customs processing, incorrect address information, or high shipping volumes. Transportation disruptions, logistical errors, or scanning delays within carrier facilities can also contribute to extended transit times without updates.

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Jun 06, 2025

11 minutes

What are delivery exceptions and how to handle them?

Delivery exceptions occur when a shipment is delayed or stopped due to unforeseen issues such as weather, customs delays, or incorrect addresses. Handling them involves prompt communication with carriers, updating shipment details, and notifying stakeholders to minimize disruption and maintain customer satisfaction.

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Jun 06, 2025

10 minutes

What does “Returned to sender” mean?

“Returned to sender” refers to mail that could not be delivered and is sent back to the original sender. Common reasons include an incorrect address, recipient refusal, or the recipient no longer residing at the address. Postal services mark the mail with a return notice before routing it back to the sender.

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Jun 06, 2025

10 minutes

What time do couriers usually deliver packages?

Couriers typically deliver packages between 9:00 AM and 8:00 PM on weekdays, with some offering weekend deliveries. Delivery times can vary based on the service level, location, and carrier policies. Urban areas may experience earlier deliveries, while rural regions might receive packages later in the day.

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Jun 06, 2025

13 minutes

Can a package be delivered on weekends?

Many carriers, including USPS, UPS, and FedEx, offer weekend delivery services. USPS delivers on Saturdays and, in some areas, on Sundays for Priority Mail Express and Amazon packages. UPS provides Saturday delivery for select services, while FedEx offers both Saturday and Sunday delivery for residential shipments.

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Jun 06, 2025

10 minutes

Can I schedule a specific delivery time?

Specific delivery time scheduling depends on the carrier and service selected during checkout. Some shipping providers offer time-slot options or premium services for timed deliveries, while standard shipping typically provides an estimated delivery window without exact timing guarantees.

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Jun 06, 2025

10 minutes

How to check if a package requires a signature

To check if a package requires a signature, refer to the tracking information provided by the carrier. Most carriers indicate signature requirements under delivery details or shipment options. Contacting the sender or shipping company directly can also confirm whether a signature is needed at the time of delivery.

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Jul 22, 2025

9 minutes

What does ‘undeliverable’ mean and next steps?

‘Undeliverable’ means a shipment could not be delivered due to issues like an incorrect address, recipient unavailability, or delivery restrictions. Common next steps include contacting the carrier, correcting address details, or arranging redelivery or pickup from a local facility, depending on the carrier’s policy.

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Jul 22, 2025

8 minutes

Why do packages get delivered earlier than expected?

Packages may arrive earlier than expected due to efficient logistics, faster processing at distribution centers, or lighter-than-anticipated shipping volumes. Improved routing technologies and favorable weather conditions can also contribute to quicker delivery times, allowing carriers to exceed estimated delivery windows.

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Jul 22, 2025

12 minutes

How long do couriers hold packages after missed delivery?

Most couriers hold packages for 5 to 15 business days after a missed delivery attempt, depending on the carrier’s policy. During this period, the parcel may be available for pickup at a local facility. If unclaimed, the package is typically returned to the sender or disposed of according to company guidelines.

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Jul 22, 2025

10 minutes

Can couriers deliver to PO Boxes or parcel lockers?

Most private couriers do not deliver to PO Boxes or parcel lockers, as these addresses are typically serviced exclusively by national postal services. Couriers generally require a physical street address for delivery. Some exceptions may apply if arrangements are made through specific services or partnerships.

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Jul 22, 2025

11 minutes

Why is my package returned to sender without notice?

A package may be returned to sender without notice due to incorrect or incomplete address information, delivery restrictions, or refusal by the recipient. Other common reasons include unclaimed packages after multiple delivery attempts, customs issues, or damage during transit that prevents successful delivery.

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Jul 22, 2025

10 minutes

What does ‘Consignee not available’ mean?

‘Consignee not available’ means the person designated to receive a shipment was not present at the delivery location when the courier attempted to deliver the package. This status often results in a delivery delay, with the courier either attempting redelivery later or holding the package for pickup at a local facility.

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Jul 22, 2025

9 minutes

What does ‘Delivery scheduled’ mean and can it change?

‘Delivery scheduled’ means a package has a planned delivery date set by the carrier. This status indicates the shipment is on track for arrival. The scheduled date can change due to factors like weather delays, operational issues, or changes in the delivery route, depending on the carrier’s logistics.

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Jul 22, 2025

10 minutes

Can weather conditions delay last-mile delivery?

Weather conditions can significantly delay last-mile delivery by impacting road safety, visibility, and vehicle performance. Heavy rain, snow, fog, and extreme temperatures often cause slower transit times and increased risk of accidents, leading to disruptions in delivery schedules and logistical planning.

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Jul 22, 2025

11 minutes

Why do some packages arrive at night or outside business hours?

Some packages arrive at night or outside business hours due to high delivery volumes, optimized logistics routes, and 24/7 distribution center operations. Couriers may also extend delivery times to meet tight deadlines, reduce daytime traffic delays, or accommodate same-day and overnight shipping options.

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Jul 22, 2025

9 minutes

How to request delivery to a nearby pickup point

To request delivery to a nearby pickup point, select the pickup option during checkout and choose a preferred location from the list provided. Confirm the selection before completing the order. Once the package arrives, a notification will be sent with instructions for collection and any required identification.

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