Since the globalization of new technologies, e-commerce has become very popular in many countries and societies around the world, and no wonder, since it is a much simpler form of trade and remote communication. There are so many companies dedicated to this innovative way of commerce, which makes the popularity of this method grow quite.
Every day, many more people are starting to join this trading system, as it is a reliable marketing mechanism. Its security and operation guarantees make this method an efficient alternative that will become one of the main forms of economic activity around the world.
Tokopedia is a technological company. It was founded in Indonesia by William Tanuwijawa and Leonitius Alpha Edison. Tokopedia started in 2009 as a web marketplace where it was possible to buy and sell many different kinds of items and articles.
Since its opening until now, Tokopedia Indonesia has evolved incorporating new kinds of different digital products and services, such as invests, digital wallets, virtual credit cards, and also the payment of public services like flight tickets, coupons, telephone payments, concert tickets, and many others.
Tokopedia is also supported by many different companies related to e-commerce itself, such as Alibaba from China, East Ventures from Indonesia, Softbank from Japan, and Sequoia Capital from the United States. Such corporations have made large investments in Tokopedia, which has driven its rapid growth.
To become a Tokopedia seller, first it is necessary to register a local store based in Indonesia. Tokopedia asks for a brief description of the store, which includes what kinds of products or services will be sold. This way the Tokopedia platform will add that store into one of the 25 categories that divide the types of items that are offered on the website. Besides, an escrow account has to be opened. That account must affiliate with Tokopedia, so the money received for the sales will be transferred to a local bank account.
It is very important to know that this e-commerce service is only available in Indonesia. Online stores can only be opened if you live and sell in Indonesia. Opening an online store from any other country in the world will not work, because the sales money is transferred to official bank accounts in Indonesia.
When buying in Tokopedia it is possible to know about the order status by verifying it on the official webpage. When the purchase is done, the webpage system offers information about the order status, what time the order left, and what time it is expected to arrive. This is only possible if the seller entered a receipt number for the product, and if the Tokopedia package will be carried by the own Tokopedia delivery system. Thanks to this, tracking Tokopedia package is very easy and reliable.
You can also use the Ship24 website and copy paste the Tokopedia tracking number on the home page to have information about your Tokopedia parcel.
The services offered by Tokopedia are only available in Indonesia. Tokopedia has its own delivery company called TokoCabang which operates in some cities of Indonesia, but they don't work with shipments abroad.
The only way to do a shipment to any other country out of Indonesia is by registering with an international shipping company that operates from Indonesia. There are two ways to work with these companies. One is by registering the buy with the shipping service, then putting a delivery address and that is it.
The second way involves talking to the seller. This way, the seller will take care of sending the order, again, with one of these shipping companies that deliver packages around the world. Any of these shipment ways are completely effective.
The Tokopedia delivery system is quite effective. According to many Tokopedia users, the Tokopedia shipping time is usually very fast. They always try to deliver during the following 24 or 48 hours after the sale is done. In fact, 65% of the deliveries are accomplished during the first 24 hours after a client buys an item from the page. Tokopedia shipping costs are usually very cheap, and they work with a whole network of about 11 shipping companies to cover the whole Indonesian territory.
They also have their own delivery company, called TokoCabang and its prices are low, but this company operates in a few cities in the country. Nonetheless, shipping time is usually very quick and users seem to be completely pleased with the service. This also guarantees a same-day delivery of the packages you get in Tokopedia.
There are some offers that discount that Tokopedia makes to its users to reduce the shipping fees and costs. When registering a new user, Tokopedia discounts even 90% in the first deliveries. Yet, this only matters if the packages are very heavy or if the number of items purchased is huge. Shipping costs are usually low and affordable.
Even so, with the global crisis of COVID-19, Tokopedia's free shipping has been available with some particular items related to food, health, medicines, and first necessity issues in 2020. This free shipping depended on the region of Indonesia and on the number of items that were purchased.
Workers in Tokopedia are very concerned about the quality of service that they offer. Tokopedia's call center is available 24/7 to attend any suggestion that any client wants to make. They are always open to hearing about new ideas and suggestions, not to mention the support they offer about their services and how the website works.
Tokopedia can be also contacted by using the webpage. There is an email address that receives all kinds of recommendations and even complaints. Besides, the frequently asked questions section, better known as FAQ, regards so far the most common problems and concerns that many users had presented during their experiences with the company. Whether it is sellers or buyers, the FAQ section can be very helpful.