If you're an avid online shopper, you know how important it is to track your orders. It allows you to keep an eye on the progress of your package and know when to expect its arrival. This is where Shopee tracking comes in. As one of the largest e-commerce platforms in Southeast Asia, Shopee offers a comprehensive tracking system that enables users to monitor their orders from the time they are shipped until they are delivered.
Shopee tracking provides real-time updates on the status of your order, including when it is processed, shipped, and delivered. It also offers estimated delivery times and the ability to communicate with sellers through Shopee chat. Whether you're a buyer or seller, Shopee tracking is an essential tool that ensures a smooth and transparent transaction.
In this article, we will explore everything you need to know about Shopee tracking, including how to track your orders, tracking statuses, delivery times, and much more.
Tracking your Shopee orders is simple, whether you prefer using the Shopee mobile app, the Shopee website, or even a third-party tracking website like Ship24. With these user-friendly methods, you can stay updated on the whereabouts of your packages and ensure a smooth shopping experience.
The Shopee mobile app provides a seamless tracking experience, putting all the necessary information right at your fingertips. To track orders with the Shopee App, follow these steps:
In addition to the Shopee tracking options, you can also use third-party websites like Ship24 to track your Shopee orders effortlessly. Ship24 offers a comprehensive tracking service that integrates with thousands of eCommerce platforms, including Shopee. Here's how you can use Ship24 to track your Shopee orders:
Tracking your Shopee orders becomes seamless with the unique parcel tracking number assigned to each shipment. This number acts as a digital fingerprint, allowing you to monitor your package's journey from the moment it leaves the seller's hands until it arrives at your doorstep. By utilizing the Shopee tracking number, you gain valuable insights into the current status and location of your order.
Shopee order status updates are a vital part of the Shopee tracking system, providing you with real-time information about the progress of your order. Here are some of the order tracking updates that you will receive and a description of what they mean:
|Order Placed||Your Shopee order has been placed and will soon be shipped to you.|
|Payment Info Confirmed||You have successfully paid for your order.|
|Order Shipped Out||Your Shopee order has been passed to the logistics provider and is on the way to the delivery address.|
|Order Received||You have received your order.|
|Order Completed||The order has been paid and delivered to the customer.|
You will also receive tracking notifications from the logistics provider when an order is being delivered to you.
Shopee Standard Delivery is a shipping method that is commonly used by Shopee's logistics partners such as J&T Express, LBC Express, Thailand Post, and many more. The standard delivery allows the merchant or seller to ship orders that do not go over 144 kg and have maximum dimensions of 100 cm x 100 cm x 100 cm.
The goal of Shopee Standard Delivery is to ship your Shopee orders as fast as possible by shipping them in 3 to 8 days. They operate every day (except on some public holidays) from 8 am to 7 pm.
Tracking Shopee Standard delivery is a straightforward process that allows you to monitor the progress of your package. Here's a step-by-step guide on how to track Shopee Standard delivery:
To track your Shopee orders from China, go to the Shopee app:
Shopee international tracking can be done through the Shopee app by doing the following steps:
Unfortunately, Shopee does not ship directly to the United States. It is one of the many countries that currently do not have direct shipping options. However, Shopee is slowly but surely expanding the list of countries it delivers to, through its growing list of logistics partners.
Currently, there are several options available for shipping goods from Shopee outside of the app, in countries that are not presently on the list of countries to which orders can be shipped at.
One option is to use a freight forwarder. Anyone taking this route will need to organise these logistics solutions directly. This is where an item is shipped to an address that is accepted by Shopee, and then someone is responsible for sending that item on to the final destination.
The reliability of this option is down to the individual freight forwarder and people seeking to send Shopee parcels through this option are recommended to do some research beforehand.
Like the shipping rates, the shipping delivery times will be different for every package depending on the origin and destination.
However, we have been able to establish an average based on the main platform:
Shopee Xpress delivers orders on Mondays to Saturdays from 8 am to 7 pm. There are no deliveries on Sunday. However, some deliveries on Sundays are made only because the delivery riders are allowed to deliver on that day or because the item is late. Also bear in mind, that there will be no deliveries on certain days if that day is a holiday.
Scheduled time for Economy Delivery may vary as Shopee has not specified any delivery schedule for this type of service. The schedule above is for Shopee's Standard Delivery.
To request a refund or return of items, you can simply head over to the Shopee App. You can only request a refund/return only if you are still within the Shopee Guarantee Period and if you have not clicked on “Order Received”.
Once you are on the Shopee app, click on the “Me” tab and follow the steps:
Here are some of the reasons you can select from:
After you have selected a reason, you need to provide some evidence of the product, if you have some then you can select “Solution” and then choose one of the solutions provided.
You can select Return and Refund or Refund Only. When you have chosen one, press Submit.
Please note that you can only choose Refund Only if you have chosen products that are not received, incomplete/missing products, and products that are perishable goods.
When you have processed all that, you have to wait 7-9 business days for your request to be processed. If it is approved, you will be notified via email or push notifications from your Shopee app.
Shopee Customer Care can be contacted through several methods and are ready to answer any questions, queries, or suggestions via its mobile app or the website.
You can find all the information about the store, as well as blogs, references, FAQs, and more. Each country in which Shopee operates has its own customer service email address and phone numbers, so if you have any questions or issues, check your local Shopee website to get the contact information.
To contact support, you can head over to their customer support website. On the website, you’ll have the option to choose whether you are a buyer or a seller. Once you have chosen an option, you can then proceed to choose an option on what your inquiry is about.
From there, you can input your Shopee username, email address, and order SN (Order ID), and tell them a brief description of what you want to enquire about. You also have a choice to upload a maximum attachment of five (5) files.
Shopee headquarters are currently in the Shopee building, located at 5 Science Park Drive, Singapore 118265.
However, due to the company's truly international reach, including being a market leader in many other countries in Southeast Asia as well as the North and South Americas, Shopee has offices located internationally.
Shopee has also extended its reach throughout Europe Currently, the company has firms in Poland, Spain, and France. It is also reported that they are planning to extend their reach in India in the future.
Some of these countries include Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, Brazil, and Mexico.
However, Shopee does not deal with shipping directly, therefore none of these offices is likely to appear on any Shopee parcel tracking. These offices deal predominantly with the operational side of running Shopee's e-commerce platform and are not directly connected to the shops and sellers which you can find on Shopee.
First launched in 2015, Singaporean startup Shopee or Shopee Pte Limited has grown into a multinational technology company that specialises in e-commerce. The company has grown exponentially throughout the years and it is known to be Southeast Asia’s top e-commerce platform in 2021, making up 57% of the transactions. Chris Feng is currently the CEO of Shopee as well as the CEO of Seamoney. Shopee uses Seamoney as its form of digital payment and financial services.
Shopee is currently available in Malaysia, Thailand, Taiwan, Vietnam, Indonesia, Philippines, Brazil, Mexico, and of course its founding country, Singapore. Shopee continues to build on an already wide range of products, including homeware, electronics, fashion, sports accessories, gaming equipment and so much more.
Shopee is also one of the major players in the new digital era's way of shopping, with its user-friendly, attractive interface and seemingly limitless products available on demand. But make no mistake, behind Shopee's customer-facing exterior, there is a big investment into the technology and strategy which makes Shopee a market leader in multiple regions.
The platform also boasts integrated logistical and payment support, making shopping on the platform both simple and secure for sellers and buyers, further boosting its popularity. Indeed, Shopee is seen as one of the top disruptive -commerce start-ups, due to the scalability, success, and social elements incorporated in its success.
Today, there are a total of 8 countries in which Shopee is a leader in the area of e-commerce, and the shop has achieved more than 200 million application downloads. Shopee continues in its pursuit of being ahead of the curve with ongoing product optimization and user-centred marketing and operational strategy.