LBC Express tracking

Enter your LBC tracking number on Ship24 to see live status updates on any device. You can track several LBC parcels at once and follow them alongside other couriers in a single view, without creating an account. You can also track on the official LBC page or through the LBC Connect app.

What is LBC Express?

LBC Express is a courier and cargo company headquartered in the Philippines, serving both domestic and international routes. Established in 1945 as Luzon Brokerage Company, LBC pioneered time-sensitive cargo delivery and 24-hour door-to-door service in the country.

The company was among the first in the Philippine courier industry to launch a dedicated mobile app called LBC Connect, designed to make shipment tracking and management more accessible for customers.

How do I track an LBC Express delivery?

There are several ways to track your LBC Express deliveries. You can use Ship24, the official LBC tracking page, the LBC Connect app, or ask for help at an LBC branch.

Track your package on Ship24

1. Enter your tracking number in the search field at the top of this page.
2. Click the search button to start tracking.

If you often ship within the Philippines, you might also be interested in tracking other couriers on Ship24, such as J&T Express, Ninja Van, and PHLPost.

Track your deliveries on the LBC website or LBC Connect app

1. Open the LBC tracking page or the LBC Connect app.
2. Enter your LBC Express tracking number.
3. Click on the “Track” button to see the latest status and expected delivery timeframe.

Tip: Both Ship24 and the LBC tracker provide up-to-date information, such as the current status of your package, its progress, and the latest expected delivery timeframe.

Track at an LBC branch

If you prefer, you can also ask for tracking assistance at any LBC branch counter. Staff can help you check your shipment’s status using your tracking number or reference code, based on the same tracking information shown online.

LBC Tracking Number Format

Domestic (Philippines): LBC tracking numbers for local shipments are usually 12–17 digits long.

Examples: 174135660671, 362370741232, 181764382802.

International: Some international shipments may use a 5-digit reference code.

If you have a 5-digit code and it does not work, double-check your receipt or email for another reference number. Sometimes more than one number may appear, so it is worth trying each if you are not getting results.

Where to find your tracking number

• On your receipt: Look at the lower left side, just below the barcode.
• For online bookings: Check your email confirmation.

Tip: Enter your tracking number carefully; a single digit off can prevent results. If you see multiple reference numbers, try each until you find the one that works.

Understanding LBC Tracking Status Messages

When tracking your LBC Express package, you may see a variety of status messages. Here is a quick guide to what each status usually means:

Status	Meaning
Shipment has been accepted at [location]	LBC received the package at a branch or facility for processing.
Shipment has been received at [location]	The shipment arrived at a sorting or transit facility.
In transit	Your package is moving between facilities or regions.
Please expect delivery within the day	The parcel is out for delivery and arrival is expected today.
Shipment is en route to… (next update within day/s)	The parcel is on the way to the next leg of its route; a new scan should appear within the next day or so.
Shipment is with concern	An issue needs attention, such as an address clarification or delivery problem. Contact LBC support for details.
Delivered	The package was handed to the recipient or released at the pickup point.
Awaiting action	The shipment is waiting for the next processing step.
Undelivered	A delivery attempt failed. The reason can vary by case.
Returned to sender	The shipment is being or has been sent back to the sender.

Note: Labels may vary by route or service. If a message is unclear or unchanged for more than 48 hours, reach out to LBC support with your tracking number and receipt.

Typical Status Progression

1. Received at branch
2. Shipment in transit
3. Arrived at facility
4. Out for delivery
5. Delivered

Some shipments may include additional steps, especially for international or high-value parcels.

LBC Tracking Issues and How to Fix Them

• Status stuck or unclear: If your tracking status has not changed or is unclear for more than 48 hours, reach out to LBC support with your tracking number and receipt.
• Undelivered: If you see “Undelivered,” check for attempted delivery notices, messages, or calls, then contact LBC for the next steps.
• Awaiting action: This often means your package is in queue for the next step. If it remains in this status for over 48 hours, contact support for clarification.
• Returned to sender: Contact the sender or LBC to understand why the parcel was returned and how to arrange a new shipment if needed.
• Delivered but parcel not received: Check if someone at the address accepted the parcel or if it was left at a reception, guardhouse, or neighbour. If no one has it, contact LBC with your tracking number and the date of the delivery scan.

If you have questions about a specific status or your parcel’s route, LBC’s customer service can provide more detail.

Delivery Schedules and Timeframes

LBC processes deliveries in the Philippines from Monday to Saturday, generally between 8:00 AM and 7:00 PM.

LBC does not deliver on Sundays or public holidays. When you estimate your delivery date, remember that these non-operational days and branch cut-off times are not counted in the timeframe.

Domestic services and estimated delivery times

Delivery Service	Estimated Delivery Time
Standard Delivery	Most domestic parcels arrive within about 24–48 hours, depending on the distance and service area. You can follow these shipments on Ship24 using your LBC tracking number.
LBC Rush	For urgent shipments from Metro Manila (NCR) to Visayas or Mindanao, LBC Rush targets arrival in about 1–2 days, excluding Sundays and holidays. Tracking is available on Ship24 and on the official LBC tracker.
10 AM Next-Day Branch Pickup	Some services let recipients collect their parcel at a selected LBC branch by 10 AM the next day for an additional fee, with updates shown in live tracking.

Domestic value-added services

• Cash on Delivery (COD) available for select shipments.
• Bills payment and remittance services available at many LBC branches.

International services and estimated delivery times

LBC Express also provides international options for documents and parcels.

• X Pack and X Pouch: Packaging options for documents, passports, gadgets, and other items bound for overseas destinations.
• Air Cargo: Door-to-door delivery that typically takes about 7–10 days, depending on origin, destination, and customs processing.
• Sea Cargo: An option for larger shipments, with transit usually around 40–60 days, depending on route and customs clearance.

You can enter your LBC tracking number on Ship24 to follow both air and sea cargo, along with parcels sent through other couriers.

Cut-off times and helpful tips

LBC branches have daily cut-off times for accepting parcels. Shipments sent after the cut-off are processed on the next business day, which can extend the delivery window.

Helpful Tips

• Check your live tracking for the most current delivery estimate, especially during busy seasons.
• Ask your local LBC branch about their cut-off time if your shipment is time-sensitive.
• For tighter timelines, consider services like LBC Rush or next-day 10 AM branch pickup.

Contacting LBC Customer Service

If you have questions or issues regarding your LBC shipment, there are several ways to reach the LBC Express customer support team:

• LBC Hotline (Philippines): Call 02 8858 5999 for Metro Manila, or 1800-10-8585999 for provincial callers.

  Support is typically available Monday to Saturday during business hours (confirm with LBC for current times).

• Email: Send your inquiry to customercare@lbcexpress.com.

  Replies usually arrive within 1–2 business days for most requests.

• Messenger: Message @lbcexpress on Facebook Messenger for quick queries.

• International Support: Find the contact number for your country using the LBC Express international directory.

When to contact LBC customer support

Reach out if you:

• Have not seen tracking updates for more than 48 hours after your parcel was shipped.
• Need help with lost, delayed, or damaged packages.
• Have questions about delivery status, address changes, or other shipment concerns.
• Require assistance with claims or complaints.

Tips for a faster resolution

Prepare the following details before contacting support:

• Your LBC tracking number.
• Sender and recipient names.
• Shipment receipt or reference number.
• A brief description of your issue.

What to expect

LBC customer support aims to respond as quickly as possible, but response times may vary during busy periods. For common questions, you can also check their FAQ or help center for instant answers.

If you regularly send parcels with different couriers, you can also use Ship24 to track providers such as J&T Express, Ninja Van, and JRS Express in the same place as your LBC shipments.

Frequently Asked Questions

Here are some commonly asked questions about LBC tracking.

How do I track my LBC parcel?

You can track on Ship24 by pasting your LBC tracking number into the search field, or use the official LBC tracker or the LBC Connect app. Each option shows status scans and location updates. If you shipped recently, tracking may appear only after the first scan, so try again later if no result appears.

Can I track my LBC package without a tracking number?

You usually need a tracking number or reference code to track an LBC shipment. Check your receipt, email confirmation, or booking message for the number. If you no longer have it, contact the sender or LBC customer support to see if they can help locate the shipment using other details.

What does an LBC tracking number look like?

For domestic shipments in the Philippines, LBC tracking numbers usually contain 12–17 digits. Some international shipments use a 5-digit reference code. If the code you have does not work, review your receipt or email for an alternate number and try again.

What time does LBC deliver?

Deliveries in the Philippines are usually processed Monday to Saturday, from around 8:00 AM to 7:00 PM. Actual arrival depends on the service, origin, destination, and local cut-off times. Check your live tracking for the most current estimate for your parcel.

How fast is LBC for domestic shipping?

Timing depends on route and service. Many domestic parcels arrive within about 24–48 hours, while services like LBC Rush from NCR to Visayas or Mindanao aim for around 1–2 days for documents and cargo, not counting Sundays and holidays. Some services also offer next-day 10 AM branch pickup.

How long is international delivery with LBC?

Lead times vary by origin, route, and customs checks. As examples, air cargo can take about 7–10 days door-to-door, while sea cargo can take roughly 40–60 days. Your live tracking will show progress and any extra steps such as customs clearance.

Why is my LBC tracking not updating?

Tracking can take time to appear until the first scan is recorded. Re-enter the code carefully, try both Ship24 and the official tracker, and check again after a few hours. If nothing changes after about 48 hours, contact LBC with your tracking number and receipt.

How do I contact LBC about a shipment?

You can call 02 8858 5999 in Metro Manila or 1800-10-8585999 from provincial areas, or email customercare@lbcexpress.com. You can also message @lbcexpress on Facebook Messenger or use the international directory on the LBC site. Have your tracking number and ID ready when you reach out so support can check your shipment faster.