Question 1

Is China Post tracking legit?

Accepted Answer

China Post tracking is legit and considered safe if the package is registered. To ensure that tracking is available, get a China Post service that has tracking availability as some services do not offer tracking numbers. Tracking may sometimes be delayed due to the processing or registration of the package, so if this happens, just wait for a few hours before trying to track your packages again.

Question 2

What are the types of packages or parcels which can be sent through the China Post?

Accepted Answer

International services by the China Post include small parcels, large packages, or Express Mail Service (EMS). These classifications will depend on the weight and size of the parcel or package and vary in pricing depending on the dimensions, destination, and urgency for delivery.

The specifications of the parcel and package, as well as its destination, could also affect the time it takes for delivery. All registered parcels include tracking.

Parcels will then be allocated a mode of transport depending on the urgency of the shipment and the price point.

Packages or parcels which travel via China Air Parcel are transported by air, whereas Surface Air Lift packages can be transported by sea, land, or air, and Surface Parcel by railway, automobile, or ship.

All parcels posted with the China Post can be tracked if they are registered. Otherwise, China Post tracking information will be limited to mainland China only.

Question 3

What is China Post's tracking number format?

Accepted Answer

The tracking number for the Post of China consists of a 13-digit letter and number. Depending on the parcel you are sending, the tracking number usually starts with "R", "LF", "C" or "U". It is then followed by a 9-digit number and ends with China's ISO code, CN.

Registered Air Mail, the tracking number starts with "R" or "L".
Surface Mail or Ordinary Mail, the tracking number starts with "U".
Surface Mail or Unregistered Mail consists of an 11-digit number.

Question 4

What is China Post Express's tracking number format?

Accepted Answer

China Post Express's tracking number format consists of a combination of a 13-digit number. The tracking number begins with a "CT" at the beginning followed by a 9-digit number and ends with "CN". You can use your China Post Express tracking number on the Ship24 homepage by entering the 13-digit number to track your parcels.

Question 5

What does China Post tracking notification "in transit' mean?

Accepted Answer

When your package or parcel is in transit, it means that the item has been shipped from the origin country and is on its way to its destination.

Your parcel may have been handed over to the carrier.
Your parcel may have been dispatched or left its country of origin.
Your parcel may have reached the destination country and is under customs inspection.
Your parcel has reached its destination country and is in domestic transit.
Your parcel is under another transit period. It can be in another country as a transit point and will be forwarded from there to its final destination country.

Question 6

What does China Post tracking notification "Delivery Failed" mean?

Accepted Answer

If you are tracking your China Post package and it says "Delivery Failed", it means that the courier tried to deliver the package to the recipient but was not successful in doing so. Some reasons could be because the recipient was not there to collect the package or that the sender has placed the wrong address.

If these are the cases, it is best to contact the nearest China Post courier and ask for the status of the package. Most couriers will keep the package for two weeks before sending it back to the sender so it is best to call the nearest courier and ask for the status of the package.

Keep track of your packages by using Ship24 as your universal tracking system and track up to 10 packages to get real-time events!

Question 7

What can I use to track my China Post parcel?

Accepted Answer

With the powerful Ship24 tracking system, getting up-to-date tracking information on your order's location couldn't be easier. To find your package or parcel, regardless of the size, shape, or final destination, you will simply need to enter the tracking number which was provided by the seller at the point of purchase on the Ship24 website.

Alternatively, the tracking number may be found in the seller's confirmation email or on the "My Order" section on marketplaces such as Amazon, Asos, eBay, or the eShop page directly. With this tracking number, you will be able to continue tracking your package or parcel throughout its journey, using it to keep up to date with the latest status and location of your shipment. This is how you track China Post mail using our system.

Question 8

How long does China Post air parcel take to deliver?

Accepted Answer

Below are the estimated delivery timeframes for the various China Post transportation methods.

For Air Parcels

To countries neighbouring China: 5 to 10 Days
To Europe and America: 7 to 15 Days
To South America: 10 to 20 Days
To Africa and remaining countries and regions: 15 to 30 Days

For Surface Air Lift Parcels

All countries: 15 to 20 days

For Surface Parcels

All countries: 1 to 2 months

Question 9

What is the weight limit and size limit of China Post?

Accepted Answer

There are also weight and size specifications used for parcel classification. Merchants looking to ship products will need to know the following to make sure they know whether their parcel will be classified as small or large.

Weight Limit

Small packages are any package that weighs 2kg or under. The typical weight for large packages is over 2kg and less than 30kg. However, for some countries, the maximum weight for large parcels is 15 kg, 20 kg, or 40 kg.
There is a 20 kg weight limit for Australia, New Zealand, Portugal, Italy, Spain, Greece, South Korea, Austria, Netherlands, Sweden, South Africa, Norway, Belgium, Russia, Brazil, Argentina, Malaysia, India, Chile, Egypt, Ukraine, Thailand, Indonesia, Pakistan, Kazakhstan, Tajikistan, and The Phillippines.
There is a 15 kg weight limit for Poland.
There is a 40 kg weight limit for Singapore.

Size Limit

Maximum Size

Packages with a 30 kg weight limit should be under 1.5 meters in length and the maximum circumference should be less than 3 meters.
Packages with a 20 kg weight limit should be under 1.05 meters and the maximum package circumference should be less than 2 meters.

Minimum Size

The length of the parcel or package should be no less than 0.24 meters and 0.16 meters wide. Packages are processed, transported, and delivered seven days a week.

Question 10

Why is China Post so slow?

Accepted Answer

Whether it is stuck in China or stuck in the destination country, several reasons could result in the delay of China Post Registered Packages, China Post EMS, or China Post ePacket.

Package Stuck in China

One of the reasons that would cause the delay is that it's stuck in transit. If you have noticed that the package is still in transit for a week, you could wait for a few more days to see if it changes.

If it doesn't, this is probably because of the piled-up packages in the warehouse. If it has been 30 days and the package is still in transit, then that could mean that it may have been lost. When this happens, you need to contact the seller or the sender to get a solution.

Another reason for the delay is that it is stuck in customs. If the package has been stuck in customs for a week, it means that the seller or sender has not paid the taxes for the product or parcel yet. In this case, you need to contact the seller or sender to pay taxes or declare the package to customs.

One reason that plays a significant factor in the delivery time of the packages is the "global pandemic". With the coronavirus that's affecting everyone around the world, it might be hard to transport parcels from one country to another.

Package Stuck in Destination Country

If your package is stuck in the destination country for several days, it might be because it is stuck in customs. When it's been there for several days, the receiver will have to pay the taxes as China Post will have no responsibility for the parcel once it arrives in another country. It will just be handed to a local courier for it to be delivered.

COVID-19 could play a factor in the delivery as well since some areas will be on lockdown. It might take some time before it reaches its destination. In this case, all you have to do is wait for further instructions until the country or region opens back up again,

Question 11

How do I send China Post parcels to the EU under the new IOSS system?

Accepted Answer

As part of the EU's bid to simplify and modernize VAT for cross-border e-commerce within the bloc, it has announced a new Import One-Stop-Shop (IOSS) scheme and an end of the 22-euro tax exemption threshold, which will come into effect on July 1. The IOSS scheme is specifically designed to make cross-border distance sales of goods valued at under 150 EUR in the EU easier.

However, businesses must register for the scheme to take advantage, which can be done through an IOSS intermediary for businesses established within the EU but must be done by businesses established outside the EU. If you are sending packages to the EU from China with the China Post, it is advised that businesses register for the IOSS scheme.

If your business makes eCommerce sales to buyers in the EU, Ship24 offers full IOSS intermediary services which can facilitate and ensure complete EU VAT compliance so your business can take advantage of the scheme.

China Post Ship24 IOSS Registration Benefits

Fast-track customs processing on all IOSS registered items
Prepaid VAT removing hidden fees for customers, boosting consumer confidence
Cheaper import costs due to the removal of handling/customers processing fees
EU-wide VAT consolidated into a single payment

Find out more about our IOSS solutions on our dedicated page or for more information on how to get an IOSS number or achieve IOSS registration, see our comprehensive FAQ pages.

Question 12

What is a China Post ePacket?

Accepted Answer

As the name "ePacket" suggests, the shipping service is designed specifically for eCommerce, to develop a fast-track shipping option for online sellers.

The first ePacket service was launched in 2011 following an agreement between the United States Postal Service (USPS) and the Hong Kong Post, providing more convenient shipping options for both consumers and sellers in the respective locations. The service is run as part of the Express Mail Service (China Post EMS).

The agreement subsequently brought about two major changes. Firstly, it gave online sellers and merchants a market advantage. Secondly, it also brought into play various shipping solution options alongside tracking which boosted confidence in consumers.

This led to ePacket agreements expanding to other regions and countries that are also seeking to gain more convenient access to the US market.

The ePacket service has been especially successful and is perfect for sellers who want a secure, fast, and convenient way to ship parcels internationally.

The service is also ideal for sellers who want to test out international shipping options for their products
If you're just getting started with your shipping business and are testing the waters in terms of low-cost global mailing, China post tracking, priority mail, and other international mailing services.

Getting acquainted with post register and post office regulations through the ePacket service is a good way to get your feet wet, and it will be easier for you as an eCommerce business owner or eBay seller to have a better profit margin and grow your business even further.

ePacket Service Restrictions

ePacket service does have a few restrictions, but these shouldn't be a problem if you're shipping lightweight.

ePacket Restrictions

Products must weigh no more than 2 kilograms or 4.4 pounds.
There are limitations on the maximum length of packages. Packaging can be no larger than 24 inches by 36 inches.
The order value must be less than $400.

All registered ePackets can be tracked using the Ship24 website regardless of their mode of transport.

Question 13

How do I track China Post small packet orders?

Accepted Answer

China Post International Small packet is used for the shipping of lightweight orders which are under two kilograms from China to different nations and regions. It is the cheapest and therefore most economic option for sellers wishing to save costs on shipments.

Items typically found in small packets, also known as packages and parcels, include cosmetics, small gadgets, computer components, smartphones, clothing, artificial flowers, cleaning products, athleisure, clothing, and accessories.

Small packets, packages, or parcels are mostly used for e-commerce products on marketplaces such as eBay, Amazon, and AliExpress, as well as by individual customers. Small packets can be tracked if sent with China Post and Ship24 covers tracking for all registered items sent through the China Post.

Question 14

How do I track China Post's large package orders?

Accepted Answer

Much like tracking China Post small packet orders, Ship24 can also help track large packages shipped with China Post. The large package service is for orders weighing over 2 kg and less than 30 kg. In comparison to EMS and other express services, large package orders are not prioritized for shipment and therefore take longer.

Large package orders can be tracked through the Ship24 website only if they are registered by the seller upon shipment.

Question 15

Can China Post track my Amazon order?

Accepted Answer

China Post can track your Amazon order only if the seller or merchant has sent the product you ordered through China Post. When it is sent by means of China Post, a tracking number is provided which can then be used to track your Amazon order.

You can request the seller or merchant for the tracking number and with the tracking number, head over to Ship24 to track your Amazon order. Ship24 offers a fast and reliable universal tracking system to ensure that you're with your orders with every step. It is capable of tracking more than 1,200 couriers worldwide and it allows you to track up to 10 orders simultaneously and give results within a few seconds.

Question 16

What is the most effective way of tracking China Post?

Accepted Answer

Although you can track China Post parcels directly, tracking China Post parcels through their website can be difficult, and especially if a parcel is travelling internationally, can mean that you lose event updates if a China Post package changes hands. A way to avoid this would be to use Ship24's universal and multicarrier tracking site.

Ship24 doesn't just search for package event updates with China Post, but searches through some 1,200 websites, e-tailers, logistics carriers, and eCommerce sites to find any relevant information on your parcel's whereabouts and status, delivering it instantly to the searcher.

That's why thousands of customers, business owners, vested interests, and stakeholders are turning choosing Ship24 as their go-to tracking platform. Say goodbye to switching tracking when your parcel switches handlers and say hello to stress-free universal China Post tracking on every single registered package you send.

Question 17

Why should I track my China Post parcel with Ship24?

Accepted Answer

Ship24 was created by a team of experts to build a complete tracking solution for individuals and businesses. The focus of our business was making tracking China Post, and couriers like it, as simple as possible. That's why we made tracking any parcels possible by just entering the tracking number into the search bar and letting our powerful tracking tool do the rest.

If you want to track your China Post parcel worldwide, all you need to do is enter your China Post tracking number onto the website and you'll get the latest tracking information, including the most recent status and location.

While we offer these tracking services for free, we also recognized the need for advanced tracking capability for businesses, this is when we launched our China Post tracking API and China Post tracking webhook functionality. Available to trial as a free plan, both of these services offer unrivalled tracking capability, meaning optimal tracking services for businesses.

Just like our standard tracking tool, our tracking API and tracking webhook services not only track China Post parcels but parcels handled by China Post as part of their journey or any other of the more than 1200 logistics companies which we cover. Find out more about our competitive pricing China Post tracking API services today and get the best for your business.

Question 18

Why can't I track my China Post package?

Accepted Answer

If there are no tracking records when you have entered your China Post tracking number, there are several cases on why it is not showing any results. One reason could be that the sender has shipped your package yet, if this is the case, please contact the sender. Another reason could be that the tracking number you entered could be wrong. Try to re-read and re-enter the tracking number again to see if you have made any mistakes.

In some cases, it takes a few hours before you can start tracking your packages. Try to wait for a few hours before tracking your packages again. Use Ship24 as your tracking system as it can detect more than 1200 couriers worldwide. With Ship24, you can make sure that you will be with your packages every step of the way.

Question 19

How do I track my China Post ePacket?

Accepted Answer

You can track your China Post ePacket by entering the tracking number on the Ship24 website. Ship24 will then be able to give you up-to-date tracking information on the location and status of your package.

Question 20

Which tracking API is the best option for tracking China Post parcels?

Accepted Answer

Ship24's China Post package tracking API is a superior tracking system designed to meet the needs of today's businesses. Ship24 offers a range of tracking API packages to suit your business, with rapid integration within minutes. Ship24's tracking API is a one-stop-shop tracking solution delivering end-to-end status and location tracking events as close to real-time as possible.

China Post handles millions of parcels and packages each year, particularly those ordered on e-commerce websites or marketplaces in China, meaning tracking orders handled by China Post has become increasingly important. To effectively track China Post parcels, many businesses are using the Ship24 universal tracking API.

The Ship24 tracking API is not only a universal tracking API with in-built AI machine learning, but its multiple couriers, and auto-detection functionality means that it can offer global tracking of your parcel. We offer:

True end-to-end tracking functionality
24/7 tracking, whenever you need it
Access to 957 logistics companies with new couriers added regularly
Integration within minutes, check out our documentation
AI-powered: We offer tracking number pattern recognition, parcel status detection, and more.
Instant courier auto-detection from just a tracking number.
Seamless parcel tracking, with 100% of events tracked and delivered to you.
24/7 data quality monitoring
In-house support team ready and waiting, with enterprise SLA/dedicated account managers for broader needs.

Universal, market-leading shipment tracking with multiple courier auto-detection is why over 300 million people have tracked their packages across the globe using Ship24.

Our powerful, global tracking system works with thousands of couriers, online shops, and marketplaces to bring you all the relevant information you need on your parcel, instantly.

Come and find out why many are using Ship24 by visiting our website now and helping us find the right API plan for you.

Question 21

How does ePacket shipping work?

Accepted Answer

Apart from cost and time efficiency, ePacket offers a wide range of benefits to buyers including (but not limited to):

Free returns on any undeliverable items. Customers will have a sense of security knowing that any undeliverable item can be returned, without any additional expense. This factor alone hugely improves the customer/merchant relationship.
Door-to-door ePacket tracking. ePacket delivery provides customers with the option of end-to-end tracking, without paying any additional costs. They're able to track their ePacket delivery on websites such as EMS and USPS.

Bear in mind that customers may have to pay for customs (or additional taxes) on the products they order.

Question 22

What are the average delivery times for a China Post ePacket?

Accepted Answer

Like all shipping methods, the delivery time for ePackets may vary based on the destination of the package, customs, holidays, and other unforeseen delays.

However, when shipping to the United States from China, the usual timeframe for a package to arrive lies within the 10-20 day mark. Other countries may have to deal with a slightly longer shipping time because the package is being routed to the proper facilities before making it to the customer.

Question 23

Where is my ePacket tracking number?

Accepted Answer

You will usually be sent your tracking number by the seller or merchant with who you purchased. China Post ePacket tracking numbers usually start with E or L and are 13 characters long containing both letters and numbers. ePackets under 2kg usually start with "LX". All registered ePackets can be tracked using the Ship24 website.

Composed of numbers only, the postcode or zip code is mentioned in a letter or a parcel or package. A postal code is specific to each country and usually stands for a specific area that the residents or companies' locations and used in standard to improve the sorting and delivery. A China postal code is composed of six numbers. This code will help you track your parcel.

Question 24

How many people use China Post?

Accepted Answer

China Post is one of the most popular postal services in mainland China. It is used by retailers, sellers, and merchants and is one of the best transport strategies that allow you to ship internationally. Fortunately, China submits tracking suggests that most orders come within 30 days.

Question 25

What are the China Post parcel specifications?

Accepted Answer

When sending a parcel with the China Post, the sender will need to meet the following requirements before a parcel can be dispatched. Most of these requirements have to do with the weight and dimensions of the product.

Weight: The weight of the package being shipped cannot exceed 2 kg (4.4l BS). This weight takes into account the weight of the item inside, the filler stuffing material, the delivery box, and some other packaging material. The only exception to this weight rule is for Israel, the place the applications can weigh up to 3 kg (6.6 lbs. ).
Value: We are talking here about the content valuation of any product being shipped, which cannot be more than $400 and need to be shipped from China or Hong Kong to one of the international locations that are eligible for china post-delivery.
Minimum Package Size: The package that is rolled up has a minimum length of 11 cm. A regular packet must have a size greater than 14 cm and a width bigger than 11 cm. The diameter plus the length is more than 17 cm. If the package is under this format, you can use a larger box and add more packaging filling material to fit the minimum requirements.
Maximum Package Size: The longest side of a typical package should not exceed 60cm. Moreover, the sum of length, width, and height should not exceed 90 cm. The same for a rolled-up package it might not get over 90 cm and with the diameter, not more than 104cm.

Question 26

Where can I track my China Post packages?

Accepted Answer

Your package can be tracked by using our comprehensive postal tracking tool on the Ship24 website, where you will be able to track ePackets and small and large with China Post, USPS, and many more.