To track a DTDC package, you can enter your tracking number online, send an SMS, or use a third-party tracking platform like Ship24. These options help you check your parcel’s latest status, such as when it’s picked up, in transit, or out for delivery.
- table of contents
- How to Track a DTDC Package
- What Does a DTDC Tracking Number Look Like?
- Understanding DTDC Tracking Statuses
- How Long Does DTDC Take to Deliver?
- Track DTDC International Shipments
- DTDC Services Explained
- Contact DTDC Customer Support
- About DTDC
- Frequently Asked Questions
How to Track a DTDC Package
Track by SMS
DTDC allows you to get tracking updates via SMS. To use this service:
- Send TRACK [space] Tracking Number to 9230092300. Example: TRACK Z20979409.
- To check service availability for a location, send PIN [space] Pin Code to 9230092300. Example: PIN 110005.
Track on DTDC’s Website
- Visit www.dtdc.com/track or www.dtdc.in depending on your location.
- Select either “AWB/Consignment Number” or “Reference Number.”
- Enter your tracking number and click "Track."
Track Using Ship24
- Go to Ship24’s homepage or use the search bar above.
- Enter your DTDC tracking number.
- Click the search icon to view live delivery updates.
Ship24 tracks DTDC and over 1,500 couriers globally, making it ideal for shipments that switch between carriers during transit.
What Does a DTDC Tracking Number Look Like?
DTDC tracking numbers typically begin with one or two capital letters followed by 7 to 9 digits. This number is printed on your shipping receipt, label, or order confirmation email.
- Z06066552
- B73180181
- R16473144
Where Can I Find My Tracking Number?
You can locate the tracking number on your booking receipt. If booked online, check your confirmation email or SMS. Business customers may also find tracking numbers in their shipment dashboard or invoice records.
Understanding DTDC Tracking Statuses
Each tracking status shows where your package is and what’s happening next. Here’s what they mean:
| Status | Meaning |
|---|---|
| In Transit | The package has left the origin facility and is moving toward the destination. |
| Booked | Shipment request has been received and recorded in the system. |
| Softdata Upload | Shipment data has been uploaded but the physical parcel is not yet with the courier. |
| Pickup Scheduled | Courier is scheduled to collect the parcel. |
| Pickup Awaited | The pickup has not yet occurred; the package is waiting to be collected. |
| Picked Up | The courier has collected the shipment from the sender. |
| Out for Delivery | The parcel is with the delivery agent, heading to the recipient’s address. |
| Delivered | The parcel has been handed over to the recipient successfully. |
| Not Delivered | Delivery attempt was unsuccessful; reattempt may follow. |
| RTO in Transit | The parcel is returning to the sender due to failed delivery. |
| FDM Prepared | The item is logged in at the local franchise and ready for final delivery. |
| Not Picked | Pickup was missed or cancelled. |
How Long Does DTDC Take to Deliver?
Delivery time depends on the destination and service selected:
- Within India: Standard delivery takes 3–7 business days. Express or Premium services can deliver within 24–72 hours.
- International: Delivery usually takes 4–10 business days. Expedited services may take 2–4 days depending on customs clearance and destination.
Track DTDC International Shipments
DTDC ships to over 240 countries and territories. For international parcels, tracking updates may reflect changes as your package is handled by partner carriers in other regions. Using Ship24 helps you stay updated across each leg of the delivery, even if the tracking number format changes or passes through different courier systems.
DTDC Services Explained
| Service | Description |
|---|---|
| Express Parcels | Fast domestic shipping across India, with options for time-sensitive deliveries. |
| International Delivery | Global shipping is supported by partner networks in the US, UK, Middle East, and Southeast Asia. |
| Lite Service | Economical option for non-urgent, lightweight domestic parcels. |
| Cross-Border Management | End-to-end international logistics with customs support and delivery handoff to global partners. |
| Warehousing & Fulfillment | Inventory storage, packing, and dispatching solutions for eCommerce sellers. |
| Multi-Vendor Support | Centralized fulfillment and tracking tools for businesses working with multiple vendors. |
| Last-Mile Delivery | Local delivery network including COD, reverse logistics, and scheduled delivery. |
Contact DTDC Customer Support
If your tracking isn’t updating or you need help with a parcel, DTDC customer support is available through these channels:
| Method | Details |
|---|---|
| Phone | +91 9606 911 811 (Mon–Sat, 9:30 AM – 6:00 PM IST) |
| customersupport@dtdc.com | |
| Head Office | DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka, India |
| Social Media | Twitter: @DTDCIndia Facebook: DTDC Express Limited Instagram: @officialdtdc |
About DTDC
Founded in 1990, DTDC has grown into one of India’s largest courier networks with over 10,000 locations and a global footprint. Its partnerships with logistics companies like DPD help extend delivery services to regions across Europe, North America, the Middle East, and Southeast Asia.
Frequently Asked Questions
How do I track my DTDC courier?
Use your tracking number on the DTDC website, via SMS, or with Ship24 to check status updates like “In Transit” or “Delivered.”
What does “FDM Prepared” mean?
It means your parcel is at the local DTDC franchise and is scheduled for delivery.
Can I track a DTDC Lite shipment?
Yes, DTDC Lite tracking works the same way. Just enter your tracking number on Ship24 or the DTDC website.
What if my tracking is not updating?
Delays are common during weekends or peak shipping hours. Wait a few hours, then try again. If it still doesn’t update, contact support.
How long does DTDC take to deliver to the US?
Express international shipments to the US may arrive within 2–4 business days. Standard service typically takes 6–10 days.
Does DTDC deliver to remote locations?
Yes, DTDC’s domestic network covers over 96% of India’s population, including smaller towns and rural areas.
