DPD tracking lets you check a parcel’s status, location, and delivery time online using a 14-digit tracking number or a reference number.
- table of contents
- How to track your DPD packages
- Track on DPD
- Track on Ship24
- Delivery window and delivery options
- DPD tracking numbers
- Delivery times by service
- Statuses explained
- International tracking basics
- Missed delivery and Pickup
- Size and weight limits
- Avoid scams
- About DPD and Geopost
- FAQs
- Developers
How to track your DPD packages
Track on DPD
- Open your local DPD Track & Trace page.
- Enter your 14-digit parcel number or your reference number (also on the not-at-home card).
- View current status and the expected delivery time.
Track on Ship24
- Go to Ship24.
- Enter your DPD number in the search bar.
- See updates across couriers in one place.
Delivery window and delivery options
In many countries, DPD’s Predict gives a 1-hour delivery window with proactive alerts by SMS, email, or app. You can change the day, choose a safe place or a neighbor, or redirect to a Pickup shop or locker when available.
DPD tracking numbers
- 14-digit parcel number or a reference number.
- Find it in the order email, on the label, in your account, or on the not-at-home card.
Delivery times by service
| Service | Area | Typical timeframe | Notes |
|---|---|---|---|
| DPD Classic (road) | EU network | ~1–4 working days by route | Time calculator available on local DPD sites |
| DPD Express (air) | Domestic | ~1–2 working days | Service availability by country |
| DPD Express (air) | International | ~1–5 working days to key hubs | Route and customs can add time |
| Air network | Global | Up to ~9 working days by destination | Coverage to 230+ countries |
Statuses explained
Here are the most common status groups you’ll see on DPD tracking pages:
| Category | Example status (DPD) | Meaning | Next step |
|---|---|---|---|
| In transit |
|
Data received or parcel moving between hubs. | No action needed. Check tracking again later. |
| Out for delivery | Out for delivery | With the driver for final drop-off. | Be available. Use the Predict link to change day, safe place, neighbor, or Pickup point (when offered). |
| Delivered |
|
Completed at the address or placed at a Pickup shop. | If not received, check with a neighbor or collect from Pickup with ID. |
| Attempted |
|
Driver tried but could not complete delivery. | Open your tracking link to pick a new option (new day, safe place, neighbor, or Pickup). |
| Exception |
|
Address needs an update or the network is delayed. | Fix address details if shown. If the status does not change after 2–3 working days, contact support. |
| Customs |
|
With customs or released back to the carrier. | Provide documents or fees if requested. Tracking will update after release. |
| Return |
|
Parcel is being sent back. | Ask the sender for next steps or a refund/replacement. |
International tracking basics
DPD’s road network links many European countries, while the air network reaches more than 230 destinations. Cross-border moves can include handovers to local partners and customs checks. Track & Trace reflects these steps as the parcel advances.
Missed delivery and Pickup
If you miss a delivery, use the link in your alert or the app to reschedule, choose a safe place or a neighbor, or route to a Pickup shop or locker when available. Many Pickup points are open on weekends, which can help you collect sooner.
Size and weight limits
- Maximum weight per parcel: 31.5 kg (local limits may apply).
- Maximum length: 175 cm. Maximum girth: 300 cm (girth = 2×height + 2×width).
- Dimensional weight guide: L × W × H / 6000 (cm).
Avoid scams
Always check unexpected payment requests on the official DPD site. Use your reference number and postcode or your 14-digit number in Track & Trace to confirm the request before you pay.
About DPD and Geopost
DPD is part of Geopost, a multi-brand delivery network across Europe and beyond. Geopost has announced a Net Zero 2040 pathway validated by the Science Based Targets initiative.
FAQs
How do I track a DPD parcel without logging in?
Open your local DPD Track & Trace page and enter the 14-digit parcel number or your reference number. You can also track on Ship24 using the same number. Both methods show current status and the expected delivery time.
What is the 1-hour delivery window?
In supported countries, DPD Predict sends alerts with a one-hour slot on the day of delivery. You can change the day, select a safe place or a neighbor, or redirect to a Pickup point when available.
Why is my status stuck on “In transit”?
Parcels can pause during hub transfers or customs checks. If the status does not change after a few working days, use the link in your tracking page to request help or contact your local DPD.
How long does DPD take within the EU?
Timeframes depend on route and service. Classic road moves often arrive within about one to four working days by destination. Express air options are faster on many routes.
What size and weight limits apply?
As a guide, many DPD services accept up to 31.5 kg per parcel, length up to 175 cm, and a maximum girth of 300 cm. Check your local DPD page for any country-specific rules.
Can I change my delivery day or address?
Use the link in your Predict alert or open Track & Trace to change the day, switch to a Pickup point or locker, select a safe place, or choose a neighbor where available.
Can I track a DPD parcel outside Europe?
Yes. The air network reaches many destinations worldwide. For some routes, DPD hands off to a local partner. Your tracking page will reflect the handover and continue to show updates.
Developers
Building tracking into your site? Ship24 offers a tracking API so you can add a single input for many couriers, including DPD.
