DPD Austria Tracking

Track DPD Austria parcels on myDPD or dpd.at with your 14-digit parcel number. If you missed the driver, use the PIN on the card to look up and redirect the parcel. You can also track on Ship24 with the same number.

How to track a DPD Austria parcel

1. Open myDPD or dpd.at Track & Trace.
2. Enter your 14-digit parcel number.
   No number? Use the PIN from the parcel information card.
3. View status, expected delivery day, and any change options.

Track on Ship24

1. Go to Ship24.
2. Paste the same DPD number in the search bar.
3. See updates across handovers if a partner carrier is involved.

Change delivery (Austria)

From your tracking link or in the myDPD app you can:

• Change the address or the day.
• Select a Pickup parcel shop/locker.
• Choose a preferred neighbour.
• Give a deposit okay (leave in a safe place).
• Set a favourite Pickup shop for future parcels.

Pickup in Austria

DPD runs a wide Pickup network in Austria. Use the shop finder to locate the nearest shop or locker and check opening hours. myDPD lists 3,200+ Pickup points across the country, and you can save a favourite shop for deliveries.

Delivery timing

• Domestic: after receipt from the sender, delivery in Austria is usually within one working day.
• Cross-border: timing depends on route and service; use tracking and any delivery-time tools on the local site for a lane-specific estimate.

Missed delivery

If you weren’t home, DPD leaves a parcel information card (or sends it electronically). Use the PIN on that notice in myDPD to redirect. DPD Austria makes up to three delivery attempts before returning the parcel.

Contact DPD Austria

• Private customers: 05 03 73 420
• Business customers: 05 03 73 400
• Phone hours: Mon–Fri 07:00–18:00 (local time). Other contact options are listed on the support page.

Tips

• Enter the number without spaces; most Austrian labels use 14 digits.
• Events may appear after the first depot scan, try again later if the label was just created.
• Use Pickup redirection or a deposit okay to avoid another missed attempt.

Frequently Asked Questions (FAQs)

How do I track a DPD Austria parcel?

Open myDPD or dpd.at and enter your 14-digit parcel number. If you missed the driver, you can also use the PIN from the parcel information card to look up and manage the delivery.

What is the PIN on the parcel card?

It’s a code printed on the notice left by the driver. Use it on myDPD or dpd.at to view status and choose options like a new day, different address, or Pickup.

How long does domestic delivery take in Austria?

From the time DPD receives the parcel from the sender, delivery within Austria is usually completed within one working day.

How many delivery attempts does DPD Austria make?

Up to three attempts are included before a return is started.

Can I change the delivery day or address?

Yes. In myDPD you can change the day or address, select a neighbour, give a deposit okay, or route to a Pickup shop or locker (where offered).

Will I get a delivery time window?

Predict sends a time window (often 4 hours). On the day of delivery, myDPD live tracking updates and can narrow the window to around 30 minutes.

How do I find a Pickup shop or locker?

Use the Pickup finder on DPD to search by postcode or address. Austria has more than 3,200 Pickup locations.

I missed my delivery—what now?

Use the PIN from the notice to reschedule or redirect in myDPD. DPD Austria will try again up to three times.

Is Saturday delivery available?

Yes for specific Express options (e.g., by 10:00) on covered routes. Check postcode coverage on the Express page.

How do I contact DPD Austria?

Private customers: 05 03 73 420. Business customers: 05 03 73 400. Phone support is typically available Monday–Friday, 07:00–18:00.