DPD Hong Kong Tracking

Track DPD Hong Kong shipments on the official portal at tracking.dpd.hk with your parcel/waybill number. You can also track the same number on Ship24 to see partner handovers outside Hong Kong.

How to track a DPD Hong Kong parcel

1. Open the DPD Hong Kong site and click Tracking (or go to tracking.dpd.hk directly).
2. Enter your parcel/waybill number exactly as shown (no spaces).
3. View status events and the expected delivery day. The Hong Kong tracker shows states such as No Record, Info Received, In Transit, Delivered, and Return.

Track on Ship24

1. Go to Ship24.
2. Paste the same DPD number into the search bar.
3. See updates across carriers if delivery is handled by a partner abroad.

What you’ll see in tracking

• Info Received — label created; events may appear after the first scan.
• InTransit — moving between hubs or exported to a gateway.
• Delivered — completed at the address or a pickup point (where offered).
• Return — routed back to the sender (reason shown in details where available).

Services in Hong Kong

DPD Hong Kong lists four service lines: DPD Business, DPD Home, DPD Shop, and DPD Handcarry, plus Hub-ez, an e-commerce platform for labels and documents. For ezEurope shipments, Predict recipient features apply on supported routes.

EU lanes and customs notes

• Gateways for ezEurope imports: London (LHR), Paris (CDG), Amsterdam (AMS).
• IOSS: DPD Hong Kong references EU IOSS rules; consult support for current thresholds and paperwork.

Size/weight checks

When calculating chargeable weight, DPD Hong Kong’s FAQ uses the standard volumetric formula: (L × W × H) ÷ 5000 (cm/kg).

Change delivery

For countries with Predict, recipients can change the delivery address on eligible shipments. Use the link provided in your message or contact support for options on your lane.

Contact DPD Hong Kong

• Email: hkgcs@dpd.hk
• CS Hotline: +852 2620 0289
• Office hours: Mon–Sat 09:00–18:00

You can also submit a request via the online form on the Contact page.

Safety notice

DPD Hong Kong posts alerts about phishing attempts and lithium-battery shipping rules. Always open the site manually and check your parcel number before paying any fees.

Frequently Asked Questions (FAQs)

Do I need an account to track?

No. Tracking is public — enter the parcel/waybill number on the Hong Kong tracker. Accounts are for shippers (e.g., Hub-ez).

Can I change the delivery address?

On lanes with Predict, recipients can request changes; availability depends on country and service. If the option isn’t shown in your link, contact support.

Which countries can I ship to from Hong Kong?

DPD Hong Kong ships worldwide; ezEurope covers most EU destinations via the stated gateways.

Will I get delay alerts?

Hong Kong FAQ notes that delay notifications aren’t sent automatically; if you suspect a delay, check the tracker or contact support with your number.

How is volumetric weight calculated?

Use (L × W × H) ÷ 5000 (cm/kg). Compare with the actual weight, and the higher value is charged.

Is DPD Hong Kong part of Geopost?

Yes. RPX Hong Kong became DPD Hong Kong within the Lenton Group; Lenton joined the Geopost family in 2009.