Track DPD Russia parcels using your parcel number (AWB). You can also paste the same number into Ship24 to see scans if a partner carrier handles part of the route.
Important note about ownership & cross-border tracking
Geopost (formerly DPDgroup) suspended shipments to and from Russia on 28 February 2022 and announced its withdrawal in May 2022. As a result, international parcels sent within the Geopost network generally won’t hand over to DPD Russia; track them with the original carrier. For parcels moving inside Russia, use the dpd.ru tracker.
How to track DPD Russia parcels
- Open dpd.ru/search.
- Enter your AWB / parcel number exactly as shown (no spaces if numeric).
- Press the search button to view status, last scan, and planned delivery day.
Track the same number on Ship24 (multi-carrier)
- Go to Ship24.
- Paste your DPD number to see events across carriers if the parcel moves outside Russia.
Which numbers work for DPD Russia?
- 14-digit numeric DPD codes are common across the DPD network.
- Some Russia/Kazakhstan lanes use alphanumeric starting with “RU” (examples only:
RU002233445). Enter them as printed.
Tips if tracking isn’t showing
- Just shipped? Events appear after the first depot scan; check again later.
- Check the format: re-enter digits without spaces; keep any letters in alphanumeric codes.
- International item? If sent via a Geopost brand outside Russia, use that carrier’s tracker due to the 2022 withdrawal.
Contact DPD Russia
- Phone: +7 (800) 234-45-95 (toll-free in Russia)
- Email: reply@dpd.ru
- Website: dpd.ru
FAQs
Can I change the delivery day or address?
Options vary by service and stage. If a change link appears in your SMS/email or on the tracking page, follow it; otherwise contact support with your AWB.
Does DPD Russia have a mobile app?
Yes—DPD Russia provides an Android app for recipients; support email is listed as reply@dpd.ru.
What number format should I expect?
Across DPD, 14-digit numeric codes are common; in Russia, you may also see alphanumeric codes beginning with “RU”. Use the code exactly as given.
My parcel is coming from the EU/UK—why isn’t it on dpd.ru?
Geopost suspended Russia flows in 2022. Track with the origin carrier; domestic Russian movements should appear on dpd.ru.