DHL tracking

What are my DHL parcel tracking options?

DHL is a leading courier company that offers various ways to send parcels globally, with tracking available so customers and businesses can keep track of their parcels in real-time. Despite this being relatively well known, many still take to google to find out how to track their parcel, with one of the most common questions being: Where is my DHL parcel?

Luckily, tracking DHL parcels has become simple and DHL tracking is available through the website, which is useful for individual and infrequent buyers - who only deal with DHL - wanting to keep track of a single package or parcel. In this case, after a person has purchased a package and their parcel handler has been identified as DHL, they can proceed to the DHL website to keep track of their DHL package. However, several instances have led to this becoming a less efficient way of tracking their DHL parcel. Some of these are as follows:

  • The buyer shops at various marketplaces and platforms, meaning that they need to track multiple couriers, not just DHL, and therefore require a more all-encompassing method of global parcel tracking
  • The buyer chooses different shipping methods depending on the urgency of their order and the destination of their parcel, meaning the couriers again may vary and thus they cannot rely on solely heading to the DHL website
  • DHL subcontract the delivery in some countries to other couriers, therefore they will not be able to receive the latest and most up to date information on their parcel status and location

The above circumstances, among others, have led people to use specialist universal tracking services from companies like Ship24. The difference between DHL and Ship24 is that while global DHL tracking can only track DHL parcels, the universal Ship24 tracking system allows users to track any parcel worldwide. The Ship24 tracking system works with over 700 couriers and thousands of online shops, which gives it the capability to track parcels being carried with multiple handlers internationally. Indeed, because of the numerous connections that the Ship24 tracking system has with globally located couriers, it can promise powerful universal DHL parcel tracking options via its system.

This means that buyers who purchase an order online which is being delivered by DHL, no longer have to track with DHL tracking services. Equally, people who purchase with FedEx, USPS, UPS, China Post, and Japan Post no longer need to visit those individual websites to track their parcels. Buyers can rest assured that they can globally track their package all in one place, with the Ship24 tracking system. Simply go to the Ship24 website and enter your tracking number to begin universal tracking on your parcel from any of the above couriers and many, many more.

Can I use my DHL tracking number on a different website?

When you ship your DHL parcel, you will receive a DHL parcel tracking number. A tracking number is a unique set of numbers, sometimes with letters, that will identify a package for national and international shipping. When you ship a parcel, buyers usually receive an email confirmation or notification with the DHL tracking number on it.

There are several variations of tracking numbers used by DHL, depending on the type of service the customer chose for the package. These can be identified below:

  • A DHL Parcel service tracking number will usually be a 10-digit numeric, starting with 3S, JVGL, or JJD.
  • A DHL Express service tracking number will have a 10-digit numeric beginning with 000, JJD01, JJD00, JVGL, or a similar variation.
  • A DHL eCommerce service tracking number will vary from 10 to 39 characters and usually starts with GM, LX, RX. Alternatively, the tracking number can start with up to five digits.
  • A DHL Global Forwarding service tracking number could have several different tracking code variations, including a 7-digit numeric only, a 1 number followed by 2 letters and 4-6 numbers or begins with 3 or 4 letters, with 3-digit carrier code, followed by a dash, then an 8 digit number. All of the above are subject to variation.

When searching for a DHL parcel, people are concerned that they need to know which DHL number corresponds with which DHL service, such as those listed above. However, if they visit the Ship24 tracking site and enter their number to find where their parcel is, the site's global tracking system can instantly recognize the DHL tracking number and match it with DHL service to find real-time information on its current whereabouts and status.

The benefit of using Ship24 is it takes the onus off the customer needing to know about their tracking number, what it means and where to use it. Instead, customers can bring their DHL tracking number, or any courier tracking number, to the Ship24 website and it will do the work for them. Equally, if the DHL parcel they want to track changes hands to a different courier, perhaps one that is subcontracted by DHL where they do not have available delivery services,

Can I track my DHL parcel on any website?

DHL Express online is one way to track your parcel online, however many are turning to Ship24 to track their website because of its numerous benefits. Namely, that the service is free, can be used as many times as you want, and is available 24 hours a day, 365 days of the year!

Can I track my DHL parcel using an application?

To track your DHL parcel using the Whatsapp application, you will need to download the application onto your device, install it and then add the DHL number to start using it. However, people who do not want to download and install the Whatsapp application to track their DHL parcel, can alternatively just go to the Ship24 website and type their DHL parcel tracking number into the search bar and begin tracking their parcel instantly. Ship24 doesn't require you to download or install anything on your device or computer and can begin tracking your DHL parcel instantly just using your DHL tracking number.

DHL Express customers can, however, keep track of their parcels through the DHL WhatsApp in-app digital assistant if they wish. Using the app makes tracking your DHL parcel easy through this application and is also available 24/7. The digital assistant can help with tracking your DHL parcel as well as help with other general customer service inquiries.

To begin tracking a DHL parcel, users just need to add the DHL Express WhatsApp number +44 1163 265750 to contacts, open a new chat, and send 'Track' followed by the 10-digit DHL tracking number. However, people using this service should note that they cannot track all parcels through this service. If the next parcel they order is handled by a different courier, then it means that they will potentially have to download a different application or add a new contact on an existing application or several other variables. However, whichever courier your parcel is sent with - DHL or otherwise - can be tracked without the need to download or install anything, no matter how many different couriers your parcels are handled by.

Can I track DHL parcel shipments which are free after ordering through a website?

DHL is one of the biggest couriers in the world and is particularly prevalent in Europe. As such, when you order a parcel of the package from a marketplace, particularly one based in Europe or where the destination of the parcel is in Europe, it may be handled by DHL. DHL delivery services could include the last-leg delivery of a parcel, where it is handled before arriving in its destination country by another courier before being received by DHL to make the final delivery (this is usually the case when goods are ordered from places like China, and a Chinese company will handle the initial pickup and shipping before DHL take over). Otherwise, a DHL parcel could be handled by the company first in Europe before overseas transfer to another logistics firm or company. This is common practice and allows companies to offer international shipping options to places where they don't actually have their own in-house fleet to be able to carry out the full delivery.

If you order from an online business or from a distance seller and they offer you free DHL shipping, then you can still track your parcel the entire way with Ship24. This is because Ship24 doesn't just offer the same tracking services that DHL offers, but offers global multi-courier coverage meaning you firstly, won't lose track of your order if it changes hands and secondly, won't need to switch tracks to keep getting the latest updates on your parcel. Don't worry, our tracking platform won't give you any fewer of the updates you would receive if tracking with DHL or any other site, in fact, with Ship24 we guarantee to deliver every single event notification regarding your parcel (such as dispatch, acceptance at destination country customers, or otherwise) giving you full visibility and control over your parcel. Switch your DHL tracking to Ship24 and try tracking a DHL parcel today with our powerful platform. We promise you, you'll never want to track a DHL package anywhere else!

What's the best business tracking API for DHL packages?

Ship24's DHL package tracking API is a one-stop-shop solution for businesses, delivering in as close to real-time as possible one hundred percent of end-to-end location and status tracking information. The comprehensive tracking API also includes multi-courier capability, with built-in AI machine learning and best-in-class support included in the package. Indeed, the Ship24 tracking API delivers an all-encompassing tracking solution for DHL packages. Also, the multi-courier capability of Ship24's tracking API means that if your parcel is being handled by DHL or another courier, you will still get all of the tracking information in one place, from Ship24.

Our tracking API can be called anytime to provide you with the latest tracking information on your parcel. Including:

  • True end-to-end tracking capability and 24/7 tracking at your call.
  • Access to 957 couriers, with new couriers, constantly added to our system.
  • Blazing-fast integration and AI-Enabled data.
  • Tracking number pattern following for multiple tracking number recognition.
  • Parcel status smart detection.
  • In-house support team for your needs and 24/7 data quality monitoring

The key to finding the best tracking API to track packages and parcels globally is choosing a tracking API with a high detection rate. By this, we mean one that covers as many different couriers as possible. You also want a to ensure that the tracking API you choose offers rapid integration and has a high refresh rate so you get the most up-to-date tracking information about your parcel in as near real-time as possible. Ship24 offers all of the above, and more, with integration taking only minutes and a responsive in-house team to help find the right tracking API plan for you, it's not hard to see why businesses are choosing Ship24.

Find out for yourself by visiting the Ship24 website today and see our choice of plans which are designed to service your business needs, and know you could be only minutes away from integrating your system and having powerful Ship24 tracking API capability at your fingertips.

Can I track a DHL parcel using an email address?

Parcels cannot be tracked using an email address; however, users can email DHL if they want to find out about tracking details with their tracking number. Although, this is one of the slower ways to track a DHL parcel.

Emailing DHL regarding DHL parcel tracking is a more time-consuming method, which requires more from the buyer as they will need to open their email and create the email to request the tracking details. Also, it can take longer for DHL to reply about your parcel and you may miss the email if you are not checking your inbox or have lost internet connection at some point.

Therefore, the best way to get instant information on your parcel is by simply typing the tracking number into the Ship24 search bar. You don't need to make a request or add any additional information other than the tracking number into the search bar. You will then be met with all of the details of your parcel instantly, including current location and status, without having to wait for a reply, notification, or having to check your inbox.

If you would prefer to email, however, users can access tracking for their DHL parcel by emailing their waybill number in the subject field to the specialized DHL tracking service: email track@dhl.com

How do I become EU VAT compliant under the new IOSS system in the EU?

The EU has set new VAT rules which mean that businesses that sell eCommerce to buyers in the EU will have to pay tax on all goods imported, and there will no longer be a tax exemption of 22 EUR, as was previously in place. To help eCommerce adapt to this new change, an Import One-Stop-Shop (IOSS) system has been put in place to facilitate and fast-track cross-border trade for goods valued under 150 EUR. In order to send DHL packages under the IOSS system. For businesses sending eCommerce packages to the EU with DHL under the IOSS, you will need to let the customs declarant (which will be DHL if you are posting with this courier), that the parcel is being sent as an IOSS package. This is so the European customs who receive the parcel know that the tax has already been prepaid on the item.

This system has multiple benefits for distance sellers and Ship24 makes the transition to IOSS easy for businesses. Ship24 provides complete registration services and ongoing compliance support as an IOSS fiscal intermediary representative. This includes:

  • Reliable registration in as little as three days
  • Best-in-class support for distance sellers and electronic interfaces to meet all EU VAT obligations
  • Ensure a seamless transition to IOSS
  • EU-wide tax representation with timely payments
  • Optimization of customer post-purchase experience
  • Best-in-class support from our international team of shipping sector experts

Make sure your DHL parcels are sent with the correct IOSS certification by getting the best-in-class support from our international team of experts here at Ship24. Check out our dedicated IOSS solutions page for more information.

Is there a hotline to track my DHL parcel?

To track a parcel via a phone call, customers can dial 0844 248 0844 and say "track a parcel". Using DHL's speech recognition telephone system, you will be able to access live updates on the progress of your DHL parcel. Tracking your DHL parcel through this service is available 24 hours a day, 7 days a week, with costs varying depending on where you call from.

You can also send a text message with your waybill number to +44 7720 334 455 and DHL will reply with the latest information on where your parcel is. However, this service has associated charges which vary depending on the country from which the text is sent. Ship24 on the other hand is free no matter where you are accessing the services worldwide.

What does my DHL parcel's online tracking status mean?

When you have contacted DHL or used the Ship24 tracking system regarding the tracking of your DHL parcel, you will get many different responses depending on its current status. The most commonly queried DHL tracking status reports are explained below:

  • If the tracking status reads as 'Arrived at Overseas', the parcel or package has arrived at its overseas destination.
  • If the tracking status reads as 'Pre-Advised', the package already has a shipping label but has not yet been received by the courier.
  • If the tracking status reads as 'Poste Restante', the package is being kept at the nearest destination post office awaiting recipient or addressee pick up.
  • If the DHL tracking status reads as 'In Transit/In Progress', the parcel is on its way to you or the recipient
  • If the DHL tracking status reads as 'Redirected', there is an issue with the address on the package and therefore will need to be redelivered.
  • If the DHL tracking status reads as 'Out for Delivery, the package has arrived at its destination point and could be with a local courier or on route to delivery.

How long does it take for DHL to update parcel tracking?

Usually, DHL updates the status of all tracked parcels within a few minutes through an electronic device when receiving or sending a parcel. As soon as the tracking information is updated by DHL, it will be available to view on the Ship24 website. Where calling or texting will charge you for your latest tracking details with DHL, the Ship24 website is always free at the point of use and can be used as many times as you like, twenty-four hours a day, seven days a week.

How long does DHL International delivery take on average?

The average time for a DHL Express delivery is around 1-6 working days between most major destinations, with standard services taking a little longer. However, customers can use their tracking codes to follow the delivery throughout the process. Using Ship24, people can track the latest location of their DHL parcel and its current status for free. This helps users keep up to date with its progress and better understand its potential time of arrival.

Why is my DHL tracking not updating or code not working?

If the DHL tracking information is not updated, it is usually because the package has been passed on to a local courier for the final part of the journey. DHL tracking services will usually end after the parcel hand-off has taken place.

In the event of a DHL tracking number not working, make sure you have double-checked you have entered the tracking code given on the Ship24 website. Sometimes the codes can be difficult to read but rest assured if the right code is entered, the Ship24 tracking system will find it.

If the DHL tracking number still is not being shown as valid, customers are urged to contact the eCommerce merchant or shipper to verify that the number is correct. If the DHL tracking number issue still cannot be resolved, customers are encouraged to contact DHL customer services directly.

Why does my DHL tracking number give information for a shipment that is not going to an intended destination?

Shipment waybill numbers are recycled by DHL for operational reasons. Therefore, sometimes two shipments traveling under the same waybill number will occur. However, individual parcels will be separated and sent to their individual addresses accordingly. Customers are encouraged to keep checking their DHL tracking numbers until their package has reached its destination.

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