DHL track package
Couriers
Need a quick update on a parcel? DHL’s tracking lets you check location, recent scans, and the expected delivery window. This page explains how package tracking works, where to find your number, the fastest ways to check status, and what to do if updates look wrong. For full tracking details and status glossaries, see our main DHL tracking guide.
How DHL package tracking works
- Label created: The sender generates a waybill and tracking number. No physical scan yet.
- First scan: The parcel is accepted at the origin, and sorting begins.
- Transit: Moves through hubs; scans appear at handoffs between facilities or carriers.
- Customs (if cross-border): Documents are checked; duties/taxes may apply.
- Last mile: Delivered by DHL or a local partner. Final events include “Out for delivery” and “Delivered.”
Where to find your DHL tracking number
- Shipping label: Near the barcode, marked as Waybill/AWB or “Tracking #”.
- Email/SMS: Order confirmation and “shipped” messages from the store or DHL.
- Order history: Your account on the retailer site or marketplace (e.g., Amazon, eBay).
- From the sender: Ask the merchant if you cannot locate it.
How to track a DHL package
Related:
DHL Paket TrackingOn the DHL website
- Open the official DHL tracking page.
- Paste your tracking number (remove spaces or dashes).
- View the latest scans, transit history, and the estimated delivery date.
In the DHL mobile app
- Install the DHL Express app (iOS/Android).
- Scan the label barcode or paste the number.
- Turn on push alerts for pickup, out-for-delivery, and delivered.
Track on Ship24 (multi-carrier view)
- Go to Ship24.
- Enter your DHL tracking number.
- See events from DHL and any partner or postal handoffs on one page—handy for cross-border parcels.
Other channels
- WhatsApp: DHL UK +44 1163 265750, DHL Express US +1 480-418-5011 (send your number for an update).
- Phone: US support 1-800-225-5345 (say “track a parcel”).
- Email: Send your number to track@dhl.com for an automated reply.
Common DHL statuses (quick meanings)
| Status | Meaning |
|---|---|
| Shipment information received | Label created; no physical scan yet. |
| Processed at [location] | Sorted at a facility for the next leg. |
| Departed/Arrived at the sort facility | Leaving or reaching a hub on the route. |
| Customs clearance status updated | Customs review is underway or complete. |
| Out for delivery | The courier is delivering today. |
| Delivered | Handed to the recipient, mailbox, or per instructions. |
“Track package” shows wrong or no information
- Typo or format issue: Copy/paste the number and remove spaces/dashes.
- No first scan yet: Labels may appear before pickup; check again after a few hours.
- Handoff lag: Cross-border transfers can be delayed at the next hub or local carrier.
- Old/recycled number: Rare, but possible. Confirm with the sender and recheck shortly.
- Delivered but not received: Check proof of delivery on the tracking page, ask neighbors/building staff, then contact the sender to start a trace.
Typical delivery timing
- DHL Express: next business day options (9:00/10:30/12:00) and end-of-day Worldwide.
- DHL eCommerce/Global Mail: milestone tracking with longer windows; last mile may be handled by a national post.
Timelines vary by route, customs workload, and local capacity. For exact quotes, use DHL’s online tools or contact the sender.
Tips for faster issue resolution
- Keep the label photo: A clear image of the barcode and address helps support teams.
- Check both views: Look at DHL and on a multi-carrier page like Ship24 for partner scans.
- Add alerts: App or email/SMS notifications reduce status checks and missed deliveries.
- Address accuracy: Apartment numbers, access codes, and contact phone help avoid re-delivery.
FAQs
Do DHL tracking numbers change during transit?
The DHL number usually stays the same. If a partner carrier adds a second code, both may appear in tracking.
Can I track a package without the tracking number?
Check order emails, your store account, or ask the sender. Without a number, carrier search options are limited.
Why are there long gaps between scans?
Some legs have fewer events. Updates are often posted at major hubs, customs, or on handoff to the last-mile carrier.
Does DHL deliver on weekends?
Saturday options exist in many areas. Availability and fees depend on the service and location.
Who should open a claim for a missing parcel?
The sender (contract holder) should start the investigation with DHL. Contact the merchant if your parcel is late or missing.
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