TikTok tracking

TikTok tracking


Track your global TikTok orders directly from Ship24 by entering your tracking numbers. Track up to 10 TikTok tracking numbers simultaneously and get your latest global tracking information such as the estimated time of arrival and the current location of your packages, only with Ship24.

TikTok package tracking

How do I get my TikTok global shipping tracking?

Whenever you buy a product online from TikTok, the seller of that product might be residing in another country. The package can be shipped to couriers globally-known such as the ZTO Express, DTDC, Yanwen, or YunExpress.

When your TikTok order is being shipped globally, you can still stay intact with it by tracking them on a tracking website like Ship24. Simply copy down the tracking numbers, place them on the homepage, and wait for a few seconds. You can enter up to 10 TikTok global shipping tracking numbers and get results in a short time as well.

Ship24 covers more than 1,200 couriers and thousands of shops online. Users come to use Ship24 to track their Shopee, AliExpress, SHEIN, etc. to track the latest tracking information on their orders.

How can I track my TikTok orders?

When you order a product on TikTok from a seller or merchant, your order will be sent through a third-party courier as TikTok does not offer delivery services yet. All orders placed through TikTok can be tracked domestically and internationally through Ship24. You may track your TikTok orders' delivery progress by simply copying the tracking numbers and placing them on the Ship24 homepage.

To get your Tiktok order tracking, request the tracking number from the seller or merchant as Tiktok does not offer to track on its platform yet.

All local and international couriers such as DHL, FedEx, UPS, J&T Express, China Post and other postal services can be tracked on Ship24's universal tracking service.

Can I track my TikTok order from China Post?

Whether you are in the United States or any of the countries in the world, you can still get your tracking updates even if it's being shipped by China Post. All you need is to simply get your China Post tracking number from the app or from the seller of your TikTok order.

China Post Tracking TikTok Order

Once you have gotten your China Post tracking number, you can follow the steps below to get the best and most accurate tracking:

  1. Go to the Ship24 homepage.
  2. Enter your China Post tracking numbers. You can track up to 10 TikTok orders with it.
  3. Hit "Enter" and wait for a few seconds to get your results.

Tracking with Ship24 is simple as that since it also allows you to get global tracking of thousands of couriers and marketplaces internationally so even if you are in the US, the UK, or any part of the world, you can rely on Ship24 to give you all the tracking updates you need.

Where can I find my TikTok order tracking number?

Often times when you order something from TikTok, you are given a unique combination of letters and numbers, also known as the tracking number. Your tracking number also referred to as the tracking ID, can be used to check the shipping status and current whereabouts of your TikTok orders. These tracking numbers can be found in several places such as:

  1. The shipping label of the package.
  2. The receipt of the package.
  3. The email address or phone number that you have provided.
  4. If you still cannot find the tracking number or have received it, call the customer service of that courier.

With the tracking number, you can track the package of your TikTok orders on a third-party tracking website or on the courier's official website.

If you found the TikTok tracking number on the receipt or shipping label, you can type in the tracking numbers on Ship24 and Ship24 will do its job of locating your packages.

If you found the TikTok tracking number on your email address, simply copy the tracking numbers and paste them on the website. With Ship24, you can track up to 10 TikTok orders all at the same time and get your results in a short matter of time.

What do the TikTok tracking statuses mean?

When you place an order on the TikTok shop, the seller will decide whether to send the order through standard economy shipping or through TikTok global shipping. Whichever way the seller decides to send it, you will receive updates on the current status of the orders, below are some of the TikTok shipping statuses that you might encounter.

TikTok Tracking Statuses

TikTok Tracking Status Description
Order Placed The parcel has been accepted by the seller and will soon deliver it to you.
Ready to ship The parcel is ready to be transferred for delivery.
picked up The parcel was picked up by the shipping provider.
In Transit The parcel is currently on the way to be delivered to you.
Out for delivery The parcel is on the way to different a local distribution centre and will soon be delivered to you on a delivery truck along with some other parcels.
Shipped The parcel has left the sorting centre.
Delivery can't be completed The parcel couldn't be delivered because the recipient was not available. Contact the shipping company's customer service to solve this issue. The parcel will then be passed to another driver and will be re-delivered to you again.
Delivery completed The parcel was successfully delivered to you.

Likewise, you can enter your TikTok global shipping tracking number or your simply your tracking number on the Ship24 homepage to get a more accurate, detailed, and reliable source of tracking updates. You can enter up to 10 TikTok tracking numbers at the same time and get all the tracking information you need within a few seconds.

Where is the TikTok shop available?

The TikTok shop started off in China, however, it has continuously expanded to several countries around the world, most specifically in Asia. Southeast Asian countries such as the Philippines, Indonesia, Vietnam, Thailand, Malaysia, and Singapore are among the pioneering countries of the TikTok shop.

The TikTok shop is also available in the United Kingdom and the United States market. With the rapid growth of TikTok, you can expect the TikTok shop to be available in more countries in the future.

Which courier company does TikTok use?

Most business sellers in the TikTok shop have seen great success with DHL Express. With DHL Express's fast and reliable delivery service, many buyers feel at ease when receiving their packages. To get up-to-date tracking information on your TikTok orders, you can simply enter your DHL tracking number on the Ship24 homepage.

However, there are times when the seller chooses a different courier company to send your TikTok orders. Oftentimes, some sellers will use postal courier services such as PHLPost, Thailand Post, Pos Malaysia, and other national postal offices. You can enter up to 10 tracking numbers on the Ship24 homepage as well to get all the accurate and reliable tracking updates you need to get your TikTok orders.

Ship24 is also capable of tracking orders from globally-known online stores like Amazon, eBay, Etsy, and thousands of other online stores.

How do I sell my products on TikTok?

TikTok has the potential to get into the eCommerce world. Since the app has been growing on itself for the past years, there's no reason why users will not be willing to buy products on the app itself. While buying and selling are already available in some countries such as the UK, Thailand, Philippines, etc., other countries are yet to experience TikTok as an eCommerce platform.

Ways to Sell your TikTok Products

Whether you are selling clothes, perfume, accessories, etc., TikTok can be a fun place to promote and show users why they should buy your products. To sell to your users, you can try the following:

  1. Be creative and create exciting and genuine content for your viewers.
  2. Try to aim to be viral. Sometimes, you will be lucky enough for a viewer to review your product and that video will go viral. In return, more people will come towards your profile.
  3. Engage with your viewers using TikTok's features such as using the Stitch and Duet features.
  4. Promote ads on your videos or have someone promote your products.
  5. Hire influencers to promote your products and make them affiliate links.

Since TikTok does not offer in-app delivery services just yet, the seller must send the products through another courier or postal service like USPS, Kerry Express, Singapore Post, etc.

How do I contact TikTok Shop customer service?

If you are a seller and you need to contact the TikTok shop customer service, you can head over to TikTok Shop Seller Center to get support on signing up for an account, get help starting with your TikTok seller account, and other related issues.

On the TikTok Shop Seller Center website, you have to fill up a form that contains:

  • Region - the country where you are located.
  • Topic - the issue: sign up, account, operation, other.
  • Provide Details - a brief explanation of the issue or help.
  • Email Address - type your email address as this is where the customer service representative will reply to you.
  • Name/Company Name - write your name or your company's name, this part is optional.

Where can I contact TikTok customer service?

Emailing TikTok for any creator or regular users would be the most convenient way to contact TikTok for any issues, business, support or advertisement-related queries. For regular users, if they want to report a problem with the app or about their accounts, they can report directly from the TikTok app. Simply go to settings and "Report a Problem".

Creator Marketplace Email Addresses

Region Email Addresses
Global business-servicesupport@tiktok.com
North America creator-marketplace-support@tiktok.com
Europe eu-creator-marketplace@tiktok.com
India TCM_IN@tiktok.com
Japan TCM-JP@tiktok.com

General Email Addresses

Reason Email Addresses
Report a Problem info@tiktok.com or legal@tiktok.com
General Feedback feedback@tiktok.com
Advertisement-related queries advertise@tiktok.com
Advertisement Complaints adreview-support@bytedance.com
Press Inquiries pr@tiktok.com

For any other related inquiries and frequently asked questions, visit TikTok Help Center.

What is TikTok?

TikTok, known as Douyin in China, is a short-form video platform owned by ByteDance, a Chinese company. Users of TikTok are able to post or watch videos about a wide variety of topics such as pranks, memes, animals, dances, stunts, and others. The videos generally have a duration of 15 seconds to 10 minutes.

In China, Douyin was released in 2016 while TikTok was available to download in iOS and Android in areas outside mainland China in 2017. TikTok became available to download worldwide after it merged with another Chinese social media video platform, Musical.ly in 2018.

Tiktok and Douyin are both similar apps having nearly the same user interface. The only difference is that they both cannot access one another's content. The servers of TikTok and Douyin are based on where the app is available.

Another difference is that Douyin has an eCommerce feature where you can buy products, shop for clothes, book hotels, etc. This feature is not available on TikTok around the world although the rise of eCommerce on TikTok will soon be available. It is available in some countries for trials now.

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