Question 1

What is YunExpress?

Accepted Answer

YunExpress is a shipping and logistics provider that specializes in e-commerce shipping solutions, boasting market-leading direct line logistics for cross-border eCommerce sellers and e-tailers. It was founded in 2014 in Shenzhen, China.

Being one of the biggest shipment forwarding logistics operations in China, as well as owning and operating around 10 parcel processing warehouses in China, it also has its own processing stations in the UK, France, Germany, Italy, Netherlands, Japan, Australia, and North America. In these respective destinations, YunExpress uses partnerships with recognized national and local courier services for parcels to be delivered within the fastest possible timeframe.

The company has enjoyed immense growth through its focus on facilitating delivery solutions for e-tailers, particularly in China. The company connects eCommerce merchants with international consumers around the world by providing fast and affordable international parcel delivery services.

With Delivered Duty Paid (DDP) customs clearance hubs in 11 countries and multiple dedicated e-commerce warehouses, YunExpress offers the full package as far as end-to-end parcel delivery is concerned. Utilizing DDP as part of its delivery services means more efficient and timelier package delivery, with YunExpress taking care of the added administration that such a service requires as part of its value proposition.

Indeed, the shipping giant has enjoyed significant success, which has resulted in substantial growth, leading it to become one of the world's top 10 cross-border shipping providers for B2C e-commerce. YunExpress is helping to create loyal shoppers for its client's online stores by increasing overall purchase satisfaction.

Today, YunExpress estimates that it delivers around 500,000 parcels each day worldwide, for some 10,000. Indeed, YunExpress's growth has also gone hand in hand with its recognition by major e-commerce websites and marketplaces as their recommended logistics provider.

In 2017, YunExpress was recommended as Amazon marketplace's preferred logistics provider and by 2018 was the official logistics partner of Wish. In that same year, the company also introduced automatic parcel processing, again improving the efficiency of its parcel delivery operations universally.

By 2019, Tophatter and Shopify both also included YunExpress as a recommended logistics provider, with official logistics partnerships secured with eBay and VOVA in some regions.

Now, YunExpress also has numerous, more localized offerings for customers, such as YunExpress USA, which caters more to the North American market can e-tailers in China. This is slowly seeing YunExpress becoming a globally recognized name in the parcel delivery industry, as the company looks to secure continued growth in the future.

Whether a parcel is being shipped using YunExpress, YunExpress USA any other subsection of the business, all your tracking needs can still be found at Ship24. This includes if a parcel is passed on to another courier or logistics handler at any point. Ship24 is what is known as a multi-courier tracking system, which has the capability to track a parcel universally (and as it is passed from courier to courier) just using the original tracking number. This is possible because of two features:

Multi-courier tracking: Ship24 is not attached to any particularly shipping or logistics company/courier, therefore it scans all couriers simultaneously, optimizing your tracking capability.
Multi-tracking number detection: As often happens with international shipments, tracking numbers and handlers can change as they move across borders. The Ship24 system was built with this in mind, which is why its auto-detection system can still find your parcel regardless of the varying tracking number changes it can encounter along its route.

Therefore, make sure you have your tracking needs covered and avoid the confusion that can occur when tracking numbers and handlers change by choosing to track your YunExpress parcel end-to-end, with Ship24.

Question 2

Where does YunExpress operate from?

Accepted Answer

YunExpress was founded in 2014 in Shenzhen, China. However, today YunExpress has warehouses and office locations in North America, Europe, Asia, and Oceania. Therefore, their operations are truly universal, meaning that if you need to contact YunExpress regarding a parcel sent with them or find out more about their services, it will depend on where you are located.

If you are trying to find out about a parcel that is being shipped by YunExpress, the best option is to find the latest tracking information on your YunExpress parcel by using the universal Ship24 tracking tool. This will give you the latest information on its location and status, so when you contact YunExpress you will be able to present this information, which usually results in a faster query solution being found by the company. To do this, you just need to enter your YunExpress tracking number into the Ship24 website, to get the information instantly (and free of charge), before you proceed.

However, two important addresses to note are its headquarters, and also its main US address, both of which will be listed below, along with their respective phone numbers and email addresses.

Headquarters: Shenzhen, Longgang, Bantian, Bulong Road-369, Donghaiwang

Phone number: 0755 893 563 29. E-mail address: info@yunexpress.com.

YunExpress USA, Inc. East New Jersey, 1100 Cranbury S. River Rd, Monroe, NJ 08831 or
West California, 10722 S. La Cienega Blvd, Inglewood, CA 90304

Phone Number: (732) 722-8110. E-mail address: sales@yunexpressusa.com

It should be noted that if you have shipped your package through YunExpress in the US, contacting main offices in America or even China is not the best solution, and it is better to contact dedicated customer service numbers to solve your query. This is because some offices don't process parcels, meaning that your parcel will never pass through these locations on the way to its final destination.

If your query for example is regarding why your parcel has not yet reached the address given above, then the answer will most likely be it has not because it is not a parcel processing checkpoint or your YunExpress parcel will be being processed elsewhere at a warehouse which is located closer to the origin and final destination.

Often YunExpress acts as just a logistical partner with online sellers, organizing pick-up and package forwarding to other couriers, who deliver it to its final destination. Therefore, your parcel may not even be handled by YunExpress directly, just the process of delivery will be handled by them. Therefore, to check where your parcel is on its journey, always check with Ship24's universal tracking tool.

If you have another query that is not related to YunExpress parcel tracking, head over to the YunExpress website to speak to one of their team.

If you need to contact YunExpress, for example, if you have lost your tracking number or have a query for customer services, then you are encouraged to connect with them directly through their website, for the quickest response time.

Question 3

Who will YunExpress hand over my parcel to for local delivery?

Accepted Answer

YunExpress is a logistics forwarding company that may only handle your parcel for some of its journeys, before passing it on to another national or local courier. These include La Poste or Royal Mail in Europe or FedEx, UPS in North America, and Fastaway or Australian Post in Oceania, for example.

Therefore, to track your parcel end-to-end, use the universal Ship24 tracking tool which has the ability to track a YunExpress parcel handled by different couriers along its journey.

YunExpress parcels, just like over 1200 other parcel logistics services tracked by Ship24, all offer their own individual tracking, but many do not cover the amount that Ship24 covers. The advantage you give yourself when using Ship24 is that you don't need to enter different tracking codes or any other information about which courier you are shipping with, you just need to enter the original tracking code given to you at the point of purchase.

Just by entering the tracking number, the Ship24 tracking system can automatically detect which courier your parcel is currently being handled by, and where, as well as the parcel's current status. After entering your YunExpress tracking number, you will also get all the information so the journey of your YunExpress parcel. Put yourself in the know by using Ship24 for true end-to-end multi-courier tracking, for the easiest YunExpress tracking solution.

Question 4

Does YunExpress deliver parcels from e-tailers globally?

Accepted Answer

Yes. An e-tailer is a retailer selling goods via electronic transactions on the internet. YunExpress works directly with e-tailers, especially merchants on marketplaces and eCommerce platforms such as Amazon, eBay, and Alibaba.

YunExpress is the official or recommended partner of many marketplaces and e-commerce shops worldwide, which is why your parcel could be handled by a number of logistics companies depending on where your order is being originally sent from as well as its final destination.

Therefore, tracking your YunExpress package is best achieved via the universal Ship24 tracking tool. The Ship24 tracking platform will allow you to continue tracking your YunExpress worldwide. When ordering a parcel from China, YunExpress may process your parcel at one of its many parcel processing warehouses before forwarding the parcel via the chosen transportation method (air, land, sea, etc, depending on the delivery option chosen by the buyer or seller). However, once it arrives in its destination country, a courier will most likely take over parcel delivery at that point, meaning YunExpress will no longer be directly handling the parcel.

In this case, YunExpress may not be able to offer the latest tracking information on your parcel and you could be redirected to using the local couriers tracking tool if they have one. The solution for this situation, before it should even occur, would be to use Ship24's universal tracking system from the beginning.

Ship24 is a universal tracking system that tracks parcels globally, with over 900 couriers, including most if not all of the couriers your YunExpress parcel handling may be taken over by. So make the smart choice, and once you have your YunExpess tracking number, track your YunExpress parcel end-to-end with Ship24, 24 hours a day, 7 days a week, free of charge.

Question 5

What does YunExpress direct line shipping mean?

Accepted Answer

Direct shipping is an innovative way of delivering goods from suppliers and product owners to the customer directly, which is facilitated by YunExpress. Direct shipping reduces transportation and storage costs but requires additional planning and administration, which is covered by YunExpress as part of the service.

Direct shipment is now a common practice in industries that rely on outsourced manufacturing, such as apparel and footwear, and is used by logistics companies to ensure speedy delivery of goods worldwide.

Question 6

How do I track my YunExpress parcel?

Accepted Answer

YunExpress will provide all customers sending registered parcels with them a YunExpress tracking number, to check the location of your parcel. You can use this tracking number on the free-to-use Ship24 tracking website, to ensure you have global tracking capability on your YunExpress parcel.

When it comes to tracking your YunExpress parcel, you should be aware that YunExpress outsources and subcontracts handling of packages with other couriers, especially when they reach the destination country, meaning that the ability to track your parcel could be compromised when the hand over takes place. This isn't the case with third-party YunExpress shipment tracking tools, like Ship24. You can track your parcel end-to-end, through multiple couriers with Ship24. That is why buyers and sellers alike are heading to Ship24 as soon as they receive their tracking numbers, to take advantage of the one-stop-tracking-shop that is Ship24.

Question 7

Can my YunExpress package tracking number change during delivery?

Accepted Answer

YunExpress parcel tracking numbers can sometimes change as they may be handled by multiple different couriers. The good news is, you don't need to be an expert in identifying which tracking number corresponds with which courier, as Ship24's tracking system does that for you.

Ship24 tracking has a universal, in-built auto-detection function that scans and detects multiple couriers from your original tracking number. Whether it is a YunExpress tracking number or it has changed to a different tracking number (such as a DHL tracking number, once it has arrived for final delivery in Europe), you don't need to worry, Ship24 will always be able to get the latest information on your YunExpress parcel with the same tracking number you received at the point of purchase.

However, just so buyers and sellers are aware of what the general format of YunExpress tracking numbers looks like, please find an example and description below:

The tracking number of YunExpress is comprised of 18 digits. Starting with 2 alphabetic letters YT and ending with 16 numeric letters.Tracking Number
Example: YT 000 000 000 000 000 0

Question 8

How long do YunExpress deliveries take worldwide?

Accepted Answer

YunExpress delivery timeframes depend on the size, weight, origin, and destination of your parcel. However, most international deliveries are achieved within 5 to 15 days. For more specific, country-to-country delivery estimates, see below:

YunExpress partner FedEx delivers the YunExpress parcel in the USA. If you ship your package from China to the USA, it will usually take 7-15 days if you choose the standard shipping option. After customs clearance, your YunExpress parcel will most likely be handed over to FedEx, or another national courier, to complete the last part of its journey.

Usually, after the handover takes place, the tracking number will change and you will be encouraged to continue tracking your YunExpress parcel on the FedEx website. However, if you don't want to keep changing websites as your parcel is handed over, track your shipment globally with Ship24, just using the original tracking number.

Packages delivered to Europe via the standard shipping option from YunExpress will usually arrive within 7-12 business days. What can cause delays to occur are unforeseen circumstances, including holidays, severe weather events, issues at customs, or exceptional events like outbreaks of disease (e.g COVID-19).

To keep on top of your YunExpress tracking, go to the Ship24 website and enter your tracking number. This will give you all the information on your YunExpress package, including your current location and status. Using the Ship24 universal tracking tool is free and it can be used at any time of the day, 7 days a week, 365 days a year, including holidays.