UPS tracking

UPS tracking lets you check the latest status of a package using a UPS tracking number. You can track a UPS package on Ship24, the UPS website, the UPS mobile app, or UPS My Choice. Tracking can show label creation, facility scans, delivery progress, customs updates, delivery changes, pickup options, and proof of delivery when available.

How do I track my UPS package?

You can track a UPS package by entering the tracking number on Ship24, UPS.com, the UPS app, or UPS My Choice. Each option can show the latest shipment status, recent scans, estimated delivery date, and delivery details when UPS has received package information.

Track your UPS package on Ship24

Ship24 is useful when you want to track a UPS package from one search field, especially if the shipment involves UPS, USPS, or another delivery partner.

1. Go to the Ship24 homepage or use the tracking field above.
2. Enter your UPS tracking number.
3. Click the search button.
4. Review the latest status, shipment history, and delivery progress.

Track your package on the UPS website

The UPS website is useful when you need delivery options, customs payment notices, delivery photos, or support actions linked to the shipment.

1. Visit UPS' Tracking page.
2. Enter your tracking number.
3. Click "Track".

Track with the UPS mobile app

The UPS app lets you track packages from your phone. You can enter a tracking number, scan a barcode, receive alerts, and manage delivery options when they are available for your shipment.

1. Download the UPS app on iOS or Android.
2. Sign in to your UPS account or continue as a guest if available.
3. Tap "Track".
4. Enter your tracking number or scan the barcode on the label.

Track with UPS My Choice

UPS My Choice can show incoming packages linked to your address. It may also show delivery alerts, delivery change options, delivery windows, and proof-of-delivery photos for eligible shipments.

1. Sign in to UPS My Choice.
2. Open your delivery dashboard.
3. Select the package you want to check.
4. Review the delivery status, date, location, and available options.

Track by reference number or InfoNotice

If you do not have a tracking number, UPS may allow tracking by reference number. This can be an order number, purchase order number, or another reference added by the sender. If UPS left a delivery notice after a failed attempt, you can use the InfoNotice number to check the package and review pickup or redelivery options.

What changed with UPS tracking in 2026?

In 2026, UPS announced a wider rollout of RFID package sensing across its U.S. small package network. RFID can help UPS record eligible packages as they move through vehicles, facilities, and loading areas. This can improve visibility for some shipments, but it does not mean every UPS package has continuous GPS tracking.

UPS tracking is still based on available shipment data, such as label creation, scans, sensor events, customs activity, and delivery updates. If a package has no new scan for a short period, it may still be moving between facilities or waiting for the next processing event.

What does a UPS tracking number look like?

The UPS tracking numbers you provided all follow the common UPS small package format. They are 18 characters long, start with "1Z", and are followed by letters and numbers. Examples include:

• 1ZK0G0430411708237
• 1Z8R91010300212429
• 1ZH4F711DK59600225

UPS tracking numbers can also appear in other formats depending on the shipment type. Standard package numbers may start with "1Z", start with "T", or appear as 9-digit or 12-digit numbers. Freight, air cargo, ocean freight, UPS Delivery Notice, UPS Service Notice, and UPS Mail Innovations shipments can use different references.

Where can I find my UPS tracking number?

You can usually find the tracking number in the order confirmation email, shipping confirmation email, UPS receipt, package label, return label, UPS notification, or UPS My Choice dashboard. If you cannot find it, ask the sender or online store to confirm the shipment details.

UPS tracking statuses explained

UPS tracking can show both main delivery statuses and detailed scan events. Main statuses explain the delivery stage. Detailed scan events explain what happened inside the UPS network.

Status or scan event	What it means
Shipper created a label, UPS has not received the package yet	The sender created the shipping label, but UPS may not have the package yet. Tracking usually updates after UPS receives and scans it.
Arrived at Facility	The package reached a UPS facility for sorting or processing.
Processing at UPS Facility	The package is being sorted, scanned, or prepared for the next movement.
Departed from Facility	The package left a UPS facility and is moving to the next location.
Tendered to UPS Mail Innovations	The package was handed to UPS Mail Innovations for mail processing. Final delivery may involve USPS.
Out For Delivery	The package is with the local delivery driver and is expected to be delivered that day.
A UPS My Choice delivery change was requested	A delivery change was requested, such as delivery to a UPS Access Point. The change may still be pending.
The sender requested this package be held for pickup at a UPS facility	The package will be held at a UPS location instead of being delivered to the address.
DELIVERED	UPS marked the package as delivered. Check the delivery location, photo, or proof of delivery if available.

You may also see broader UPS statuses such as Label Created, Shipped or On the Way, Out for Delivery, Transferred to Post Office for Delivery, Delivered, Delivered to a UPS Access Point, or Exception. If the status says Exception, open the shipment progress details to check the reason. It may be related to address information, weather, customs, payment, access to the delivery location, or another delivery issue.

Tracking UPS Ground Saver, formerly UPS SurePost

UPS Ground Saver is the newer name for the service previously known as UPS SurePost. It is used for less urgent shipments, mainly to residential addresses. Some packages may be delivered by UPS, while others may include USPS exception or delivery scans.

Ground Saver tracking can include pickup, in-transit updates, estimated delivery, out for delivery, and delivered. If USPS is involved, there may be a handoff period before final delivery updates appear.

For more details, visit the UPS SurePost tracking page.

Tracking UPS Mail Innovations packages

UPS Mail Innovations is often used for lightweight parcels and mail shipments. UPS usually handles the first part of the shipment, and USPS may complete the final delivery. These shipments can have fewer updates than standard UPS packages, especially during the handoff from UPS to USPS.

You can track these packages on Ship24, UPS.com, or the UPS Mail Innovations tracking page. If the package appears delayed after handoff, check whether USPS has received it for final delivery. You can also read more on the UPS Mail Innovations tracking page.

Tracking international UPS packages

UPS international tracking can show export scans, import scans, customs clearance, delivery attempts, and local delivery events. International packages may also show delays if duties, taxes, brokerage fees, or documents are required.

For shipments imported into the United States, low-value import rule changes can mean more packages require customs entry and may be subject to duties, taxes, or fees. If your tracking shows a customs delay, check the UPS tracking page for a payment request or missing-information notice. Use the official UPS website or app before paying any fee.

For more details, visit the UPS international tracking page.

Why is my UPS tracking not updating?

UPS tracking may stop updating for a short time during normal movement. This can happen when the package is between facilities, waiting for its first scan, delayed at customs, transferred to USPS, or held after a delivery change request.

If your tracking number does not show any result, check for typing errors, missing characters, or extra spaces. If the number is correct but no package is found, read this guide: Why your parcel cannot be found.

What to do when UPS tracking is stuck

1. Check that the tracking number is correct.
2. Wait 24 to 48 hours if the status only says the label was created.
3. Check UPS.com for any delivery change, customs, or payment request.
4. Check USPS tracking if the shipment was transferred for final delivery.
5. Contact the sender if UPS has not received the package.
6. Contact UPS if the package is late and has not updated for several days.

What should I do if UPS says delivered but I did not receive the package?

If UPS tracking says delivered, first check the delivery location shown in the tracking details. UPS may leave a package near a front door, side door, porch, garage, reception desk, mailroom, parcel locker, or another protected location.

1. Check the delivery location and delivery time.
2. Look for a proof-of-delivery photo if it is available.
3. Ask household members, neighbors, building staff, or reception.
4. Check your UPS My Choice account for delivery details.
5. Contact the sender if the package is still missing. The sender may need to start a claim.

When does UPS deliver packages?

UPS delivery time depends on the service, destination, address type, and local route. UPS Ground packages are generally delivered Monday through Friday between 9:00 a.m. and 9:00 p.m. to residential addresses, and during normal business hours to business addresses. Some deliveries may arrive later during busy periods.

If tracking says Out For Delivery, the package is expected to arrive that day. If UPS cannot complete the delivery, tracking may show a new attempt, pickup option, Access Point delivery, or exception notice.

How do I contact UPS about tracking?

Before contacting UPS, check the tracking page for the latest shipment progress. Have your tracking number, delivery address, sender name, and InfoNotice number ready if you have one.

• U.S. UPS support: 1-888-742-5877
• International UPS support from the U.S.: 1-800-782-7892
• Online support: Use the UPS Help Center for tracking support, claims, delivery changes, and local contact options.

FAQs about UPS tracking

Does UPS tracking show live location?

UPS tracking shows available scan, sensor, and delivery information. It does not always show a live GPS location for every package.

Why does my UPS package still say the label was created?

This means the sender created the label, but UPS may not have received the package yet. Tracking usually updates after UPS receives and scans it.

Why does my UPS package show USPS updates?

Some services, such as UPS Ground Saver or UPS Mail Innovations, may involve USPS for part of the delivery process. In those cases, tracking may show both UPS and USPS events.

Can I track a UPS package without a tracking number?

You may be able to track by reference number, UPS My Choice, or InfoNotice number. If none of these are available, contact the sender or online store.

Can I track a UPS return?

Yes. Use the return tracking number from your return label, return email, or store account. Return tracking may start after the package is dropped off and scanned.