You can track a UPS shipment by entering your tracking number on the UPS website, mobile app, or a platform like Ship24. This shows the latest scan events and delivery estimates, so you can check the status of your parcel from dispatch to arrival. Businesses and frequent shippers can also connect directly to UPS tracking through Ship24’s API.
- table of contents
- How do I track my UPS packages?
- What does a UPS tracking number look like?
- UPS tracking statuses explained
- Tracking UPS international shipments
- UPS Ground, SurePost, and Mail Innovations
- If your UPS tracking number isn’t updating
- Tracking a UPS package without a receipt
- What is a UPS InfoNotice?
- When does UPS deliver packages?
- Tracking Amazon orders delivered by UPS
- How to contact UPS customer service
- About United Parcel Service (UPS)
How do I track my UPS packages?
You can track a UPS shipment by entering the tracking number on the UPS website, mobile app, or Ship24. These tools show real-time updates, scan history, and estimated delivery times.
Track on the UPS Website
- Visit the UPS Tracking Page.
- Enter your tracking number(s) in the search box.
- Click "Track" to view your shipment’s status and delivery details.
Track with Ship24
If you prefer another way of tracking your UPS parcels, you can use Ship24. To track with Ship24:
- Go to the Ship24 homepage or use the tracking field above.
- Type your UPS tracking number into the box.
- Click the search icon to see the latest updates.
Ship24 works across hundreds of couriers, so even if your package switches carriers during transit, you can still follow its progress from one place.
Track using the UPS mobile app
Here's how to track using the mobile app.
- Download the UPS app on iOS or Android.
- Log in to your UPS account.
- Tap "Track," then enter your tracking number or scan the barcode on your parcel.
What does a UPS tracking number look like?
When you ship a package with UPS, you’ll receive a tracking number that helps you follow its progress. This number is provided by UPS or the sender and is required to check the delivery status.
Common UPS tracking number formats:
- 1Z999AA10193716784 — The most common format, starting with "1Z" followed by 16 characters.
- T9999999999 — Used for specific package types.
- 999999999999 — A 12-digit number often used for domestic shipments.
- 999999999 — A shorter 9-digit format used in select cases.
Other specialized formats include:
- PRO numbers for freight shipments
- House Air Waybill for air cargo
- House Bill of Lading for ocean freight
- Delivery Order/Sub-PRO numbers for LTL and TL child shipments
You may also encounter reference numbers like the UPS Delivery Notice (12-digit barcode on a missed delivery slip) or a Service Notice, both used to track or reschedule delivery.
Where to find your UPS tracking number
You can locate your tracking number in these places:
- Shipping receipt from a UPS location or drop-off point
- Confirmation email after ordering or shipping online
- Shipping label on the outside of the package
- UPS My Choice dashboard, if you’re signed up
- Text or email alert from UPS or the sender
If you can’t find it, contact the sender or try tracking by reference number on the UPS website.
UPS tracking statuses explained
As your UPS shipment moves through the delivery process, the tracking updates reflect its current location, scan history, and delivery progress. Below are the most common UPS tracking statuses and what they mean:
| Status | What it means |
| Label created, not yet received | The shipping label was printed, but UPS hasn’t received the parcel yet. |
| Package received for processing | UPS has the package and is preparing it for the next step. |
| Package processed | Sorting is complete and it’s ready to move within the network. |
| Order information received | Tracking details were sent to UPS, but the package is still with the sender. |
| Arrived at post office | The parcel has reached the local post office for final delivery (often for SurePost or Mail Innovations). |
| Tendered to UPS Mail Innovations | The package was handed to UPS Mail Innovations for processing and forwarding. |
| Departed from UPS facility | It left a UPS hub and is heading to the next stop. |
| Arrived at facility | The parcel reached another UPS sorting or transit center. |
| Processing at UPS facility | It’s currently being sorted or scanned. |
| Out for delivery | The driver has the package and is delivering it today. |
| Receiver has moved | UPS is trying to update the delivery address. |
| Delivered | The shipment was delivered and marked as complete. |
You may also see these statuses if your shipment uses Mail Innovations or has been handed to USPS for final delivery.
Tracking UPS international shipments
You can track international UPS packages the same way as domestic ones—using your tracking number on the UPS website or Ship24. These tools show you the current status, recent scans, and estimated delivery time.
Once your package enters the destination country, it may be handed off to a local delivery partner. Tracking will continue to update, but final delivery could depend on local scanning processes.
If your shipment appears stuck at customs or hasn’t updated in several days, it’s a good idea to contact UPS support. Have your tracking number ready so they can look up the details.
UPS Ground, SurePost, and Mail Innovations
UPS offers several delivery services, and how tracking works can vary slightly between them. Whether you're using UPS Ground for standard shipping, SurePost for lower-cost residential deliveries, or Mail Innovations for lightweight mail, each option has its own process and tracking behavior. Here's how to check the status of your shipment depending on the service used.
Tracking UPS Ground shipments
UPS Ground is commonly used for standard deliveries within the United States. To track a UPS Ground shipment:
- Find your tracking number on your receipt or confirmation email
- Enter it on the UPS website or on Ship24 to see its status
- You can track up to 10 packages at once on both platforms
UPS Ground usually delivers within 1–5 business days depending on distance. You can also set up tracking alerts through the UPS app for automatic updates.
Tracking UPS SurePost
UPS SurePost is a budget-friendly shipping service where UPS handles most of the journey, and USPS completes the final delivery.
To track a SurePost package:
- Use your UPS tracking number on Ship24 or the UPS website
- If USPS takes over delivery, a USPS tracking number may appear under "Additional Information" on the UPS tracking page
- Delivery typically takes 2–7 business days
SurePost is often used for lightweight residential shipments and may include weekend delivery through USPS.
Tracking UPS Mail Innovations
UPS Mail Innovations is often used for bulk or lightweight shipments. The package is handled by UPS initially, then delivered by USPS.
You can track this type of shipment using:
- The tracking number on UPS.com or upsmi.com.
- Ship24’s tracking tool for visibility across both networks
These tracking numbers often look different from standard UPS formats. Expect longer delivery windows and limited scan activity, especially during handoffs.
If your UPS tracking number isn’t updating
There are a few common reasons why your UPS tracking might appear stuck:
- The package hasn’t been scanned yet: Sometimes there’s a delay between when a label is created and when UPS processes the shipment.
- It’s in transit between facilities: Long-distance shipments may go several days without a scan while moving through the network.
- The tracking number is incorrect: Double-check for typos or extra spaces if no updates appear at all.
If tracking still doesn’t show progress after 24 hours, try again later. For delays lasting more than a few days, contact UPS with your tracking number to investigate further.
Tracking a UPS package without a receipt
If you don’t have your shipping receipt, you still have a few options:
- Check your email: Most shipments come with a confirmation email that includes the tracking number.
- Ask the sender: If you’re the recipient, the sender should be able to provide the tracking details.
- Use UPS My Choice®: Sign in to your account to view incoming packages linked to your address.
- Track by reference number: On the UPS website, you can enter an order number or shipment reference instead of a tracking number.
These methods can help you follow your package even if you’ve misplaced the original receipt.
What is a UPS InfoNotice?
A UPS InfoNotice is a paper slip left when a delivery attempt couldn’t be completed. It includes a 12-digit number you can use to track your package or manage redelivery.
How to use your InfoNotice number
- Go to the UPS tracking page.
- Enter the InfoNotice number in the tracking field.
- View the latest status and available options, like rescheduling or pickup.
What each section of the InfoNotice means
The UPS driver may check one or more boxes on the notice to indicate the next step:
- Pickup at Access Point: Your package is available at a nearby UPS Access Point™ for 7 days. Bring a photo ID that matches the name and address on the label.
- Next delivery attempt: UPS will try again on the next business day (Monday–Friday, and Saturday in some areas).
- Signature required: A signature is needed for delivery. You can request delivery to a neighbor if allowed.
- Leave package with signature: You can sign the back of the notice and leave it out for the driver.
- C.O.D. due: Payment is required at the time of delivery.
- Package left at address: The notice will state where the package was left (e.g., porch, garage, or with a neighbor).
- Final delivery or pickup attempt: If all delivery attempts were made, you'll need to reschedule or arrange pickup yourself.
When does UPS deliver packages?
UPS delivers Monday through Friday for most services, with Saturday delivery available in many areas. Sunday delivery is also offered in some locations for residential packages.
Typical delivery windows are:
- Residential addresses: Between 9:00 a.m. and 7:00 p.m. (sometimes later)
- Business addresses: By the close of business
Weekend availability depends on your location and the shipping service selected. You can check eligibility during checkout or by tracking your shipment.
Tracking Amazon orders delivered by UPS
If your Amazon order ships with UPS, you can track it using the tracking number provided in your Amazon account or confirmation email.
To check the status:
- Log in to your Amazon account
- Go to "Your Orders"
- Click “Track Package” to view shipment details and the UPS tracking number
- Enter that number on Ship24 or the UPS tracking page for full tracking updates
During busy periods, Amazon may use other carriers. If the tracking number doesn’t work on the UPS website, the package may be handled by a different courier.
How to contact UPS customer service
If you have questions about your UPS shipment, you can reach UPS through the following options:
Phone support
- Within the U.S.: 1-888-742-5877
- Outside the U.S.: 1-800-782-7892
You can also visit the UPS Help Center for more contact options, including local support numbers by country.
Online options
- Track your package as a guest or log in to your UPS account for more support tools
- Use the UPS Virtual Assistant on their site for quick help with common questions
Have your tracking number ready when you contact them to get faster assistance.
About United Parcel Service (UPS)
UPS (United Parcel Service) is a global package delivery company founded in 1907 in Seattle, Washington. It began as a small messenger service and has since grown into one of the world’s largest logistics providers.
Headquartered in Atlanta, UPS offers domestic and international shipping, freight transport, and supply chain services. The company operates its own airline, ground fleet, and warehouse network, delivering to more than 200 countries and territories.
Its signature brown trucks and "1Z" tracking numbers have become widely recognized symbols of parcel delivery worldwide.
