Couriers
If you need to reach UPS by phone about your package, here’s what to know:

To speak with someone at UPS about tracking your package:
These numbers connect you with UPS customer support for tracking inquiries, delivery updates, and help with your shipment.
Many callers report that 877‑289‑6418 (U.S.) connects more quickly to a live agent. Though listed as technical support, they can transfer your call to the appropriate team.
Here’s how to call UPS from different countries:
| Country | Phone Number | Notes |
|---|---|---|
| United States / Canada | 1‑800‑742‑5877 | Official support line |
| United States (Alt) | 877‑289‑6418 | Often faster for live help |
| United Kingdom | 03457 877 877 | Local customer service |
| Australia | 131 877 | Domestic support |
| Germany | 069 6640 5060 | German-speaking support |
| France | 01 73 00 66 61 | French-speaking support |
| India | 1800 425 3266 | Toll-free |
| Japan | 0120‑27‑1040 | Toll-free |
| Mexico | 01 800 7433 877 | Toll-free |
| Brazil | 0800 770 9035 | Toll-free |
Tip: Some callers report that Mondays tend to have shorter wait times early in the day.
You can speak with a UPS representative through live chat on their website.
Visit the UPS Help Center for definitions of tracking statuses, common issues, and guides on what to do if your package is delayed or missing.
Use the UPS mobile app or log in to your account to track packages, set alerts, and manage deliveries online.
Instead of calling UPS, you can get instant tracking updates with Ship24. Just enter your UPS tracking number on the homepage to get the latest status.
You can track up to 10 UPS tracking numbers at once and receive updates in seconds. It's a fast way to check your deliveries without navigating multiple support menus.