SHEIN tracking

SHEIN tracking

SHEIN is a marketplace that's headquartered in Nanjing, China. It was founded in 2008 by Chris Xu. The company aims to provide trendy apparel at a high quality but affordable cost. Track your SHEIN orders through Ship24 by simply entering the SHEIN tracking numbers provided by the seller or merchant.

Track up to 10 SHEIN tracking numbers at the same time and get results within a few seconds.

What is SHEIN?

SHEIN is an eCommerce platform that offers affordably priced clothing such as bathing suits, lingerie, decorations, sports supplies, etc. The company started by selling wedding dresses at first but then later branched out into selling women's wear. The company then was named "Sheinside".

In 2010, SHEIN started selling their products to countries such as France, Spain, Russia, Italy, and Germany. Today, SHEIN delivers to more than 220 destinations around the world.

SHEIN often targets a young audience as their consumers so they can keep up with all the latest and hottest fashion without spending a fortune on it. They believe that everyone should be able to appreciate fashion and its beauty.

The reason for SHEIN's success is that they were able to market their products on social media such as TikTok, Facebook, and Instagram. The company would check out the upcoming trendy fashion and would then immediately produce and make the items for consumers to purchase. The company became the most downloaded app in the United States in 2021.

In September 2022, SHEIN is deemed to up its competition against a rising rival in the North American market, Temu, a SHEIN-like platform that offers its consumers affordable pricing on its apparel, home appliances, and accessories.

How can I track my SHEIN order?

Sellers or merchants can send your order through SHEIN's shipping or a third-party courier such as DHL, FedEx, USPS, UPS, BUFFALO, etc. When they send out the item, a SHEIN tracking number usually comes with it. There are a variety of ways how you can track your SHEIN order. It can be done through the SHEIN mobile app, the website, or a third-party tracking site.

Tracking Orders on SHEIN Mobile App or Website

To track your SHEIN order through the mobile app or the website, follow these steps:

  1. Open the mobile app or head to the website.
  2. Go to "My Account" and log in to the account that you used to order the item.
  3. Click on "My Orders". You will be directed to another page where you can see the history and details of your orders.
  4. Select "View Details" for more information.
  5. If the status of your order is "Shipped", you can select "Track" to see the current status and location of your order.
  6. Once your order has arrived, you can confirm the delivery so that you will receive Bonus Points.

Tracking Orders on the Ship24 Website

Tracking your SHEIN order on Ship24 is simple. All you have to do is the following:

  1. Copy your Shein tracking number (if provided by the seller or merchant).
  2. Paste it on the Ship24 homepage.
  3. Wait for a few seconds and get your results.

While there are several ways to track your SHEIN order, tracking with Ship24 is more efficient and less time-consuming. When tracking on the website or mobile app, it would take more time to track more than one order because you would have to open a lot of tabs. With Ship24, you can track up to 10 SHEIN orders at the same time and get results almost instantly.

Ship24 can track more than 1,200 couriers, so no matter if the tracking numbers are all from different couriers, Ship24 will be able to detect the courier and give you real-time updates.

Please take into consideration that your tracking number and your order number are both different numbers. A tracking number is used to track your order while an order number indicated the number of your purchased product.

How do I track my SHEIN order with DHL?

When the seller or merchant chooses to send the order through DHL, a tracking number will be provided. You can request the DHL tracking numbers and enter them on the Ship24 homepage to get real-time events of your SHEIN order. When you enter a tracking number, you can see the current status and the estimated time of arrival of your DHL package.

How do I track my SHEIN order with J&T?

Tracking your J&T Express SHEIN order can be done by getting your J&T Express tracking number and inputting it on the Ship24 homepage. You can request your J&T tracking numbers from the merchant that is sending your SHEIN order. With Ship24, you can track up to 10 SHEIN orders with your J&T tracking numbers to see real-time events and status updates of your orders.

Can I track my SHEIN order with the order number?

Unfortunately, it is not possible to track your SHEIN order with just the order number. If you want to track your orders, you can track them by heading to the SHEIN website or app, or entering your SHEIN tracking number on a universal tracking website like Ship24.

With Ship24, you track orders from not only SHEIN but also from many other popular marketplaces such as Shopee, AliExpress, eBay, and thousands of marketplaces. All you would need is your tracking number and enter them on the Ship24 homepage. You can track up to 10 different tracking numbers and get your expected results within seconds.

If you don't have your tracking number, you can ask the seller or merchant for it or check the mobile app/website for the tracking number.

How accurate is SHEIN order tracking?

Tracking your SHEIN order is usually accurate as the delivery is usually on time. In some rare cases, it could be delayed as there could be some factors that would affect the delivery. Factors like inclement weather, global pandemics, or road blockages are some that could affect the delivery time of your SHEIN order.

On the bright side, sometimes, SHEIN orders are delivered before the estimated delivery time. Tracking your SHEIN order can be done with Ship24 by inputting the tracking numbers on the homepage.

Which courier does SHEIN use when you order?

Whether you are in the Philippines, Ireland, South Africa, New Zealand, or other countries, SHEIN uses many international logistics companies to ship the orders. SHEIN packages are delivered by couriers such as NinjaVan, Aramex, Fetch, Naqel, or ColisExpat.

You can track your SHEIN orders from the Philippines or other countries by entering the tracking numbers that the couriers above have provided on the Ship24 homepage. Ship24 will you with the latest SHEIN tracking updates on the whereabouts of your orders wherever you are.

How long does it take for SHEIN orders to deliver?

The time of delivery of your SHEIN orders can take up to 2 to 30 days but may vary depending on your location and the shipping method that you have chosen. When it comes to SHEIN, you have the option to choose from Economy Shipping, Standard Shipping, or Express Shipping.

SHEIN Economy Shipping

Economy Shipping generally takes up to a month (~30 days) to deliver as it is a method that helps customers save money. SHEIN uses China Post as their main courier for this type of method. Of course, the time of delivery will still vary depending on where you are situated.

SHEIN Standard Shipping

Standard Shipping is a little bit faster than Economy Shipping and generally takes 10 to 15 days to deliver. It is the best way to get value and time for the items that you ordered. It is available in most countries.

SHEIN Express Shipping

Express Shipping is the fastest way to get your orders and it generally takes next-day delivery or 2 to 7 days to deliver. It is considered to be the most expensive option as you get to receive your orders faster.

In some rare cases, the delivery time will take longer than usual due to unforeseen circumstances. Circumstances such as flight arrangements, weather conditions, or other external factors should be taken into consideration. To check the status of your order, refer to the tracking number and use Ship24 to give you real-time updates on where your order is.

When you have received your order, don't forget to click "Confirm Delivery" within 6 months to receive Bonus Points. If it has not been clicked within the time period, you will not be able to receive additional points.

How do I return my SHEIN order?

SHEIN gives you exactly 45 days to return the product (starting from the date of purchase). Although since the COVID situation, SHEIN has extended their return to 60 days. You can choose your own shipping method as well but at your own cost.

SHEIN Order Return Process

To return your SHEIN order, you have to:

  1. Log into your SHEIN account and head to "My Orders".
  2. Click on "Order Details".
  3. After that, click on "Return and Refund Record".
  4. Click on "View" to download and print the return label.
  5. Finally, paste the return label on the box and drop it off at your local post office.

Please note that the following items are not eligible for a return:

  • Bodysuits
  • Lingerie
  • Jewellery
  • Beauty Items
  • Party Supplies
  • DIY Supplies
  • Pet Supplies
  • Cosmetics (not returnable if you break the seal)
  • Items marked as "Non-Returnable"

Where is my SHEIN order?

To find out where your SHEIN order is, you'd first have to track it. You can use the Ship24 homepage to track the current status of your order. Simply copy and paste the tracking numbers onto the homepage. If it has been more than a month and your order has not arrived, it's best to contact customer care or contact the seller/merchant regarding this matter.

Why does my SHEIN order take so long?

Depending on the item that you have purchased, the processing time for each order is typically around 1 to 3 days. If the order is taking longer than the processing period, it means that the item you ordered requires a longer time to process.

If you wish to get your other items faster, you may cancel some items and request a refund. In that case, the remaining items can be shipped out immediately. Contact SHEIN's customer service so they can assist you when it comes to separate shipping.

Why is my SHEIN order stuck in "Shipped"?

When your SHEIN order is stuck in "Shipped", there could be several factors that could be affecting it. The SHEIN order may be stuck in "Shipped" due to transit or order processing problems.

Another reason could be that it is being shipped during a promotional event or a traditional holiday such as Diwali or Christmas.

The last reason why your SHEIN order is stuck in "Shipped" is probably due to the customs of the country that it is being sent to. Customs usually take a while if the item you ordered is prohibited in that country.

To resolve this issue, you can either contact the courier company that is being used to ship your items or you can contact SHEIN's customer service. Alternatively, you can keep up-to-date SHEIN tracking information with Ship24 by entering your SHEIN tracking numbers on the Ship24 homepage.

What are SHEIN tracking notifications?

When you are tracking your orders from the SHEIN app or on Ship24, you will receive tracking notifications such as:

Tracking Notifications Description
ORDER PLACED The SHEIN order is placed and the seller will soon hand it to the shipping provider.
PAID The SHEIN order is being verified.
IN PREPARATION The SHEIN order is verified and is preparing to be shipped.
CHINA, DEPARTURE OF THE FLIGHT The SHEIN package has left China.
IN TRANSIT The SHEIN package left the origin country and is in the process of transferring station or to the destination country.
PARCEL IS IN SUCH COUNTRY The SHEIN package is transferred to another station before reaching the country of destination.
ARRIVED AT A LOCAL COURIER The SHEIN package is in the destination country and is waiting for the local courier.
SENT The SHEIN package is in the local warehouse of the recipient, it is about to be delivered.
PACKAGE UNDER DELIVERY The SHEIN package is on its way to your doorstep.
IN DISPATCH The SHEIN order is out for delivery.
SIGNED Your SHEIN order has been delivered.

What does Urging Dispatch mean in SHEIN?

Urging dispatch just means that SHEIN will notify the shipping provider to deliver and expedite your SHEIN orders so that they will get to the delivery address on the estimated time of arrival. SHEIN will not ask you to pay an extra fee when your press the "Urge Dispatch" button although there is no guarantee that your orders will still arrive on time.

On the other hand, it is recommended to just try and press the "Urge Dispatch" button since no fee will be charged and the order might still get delivered on time, even earlier if you're lucky.

Clicking on "Confirm" is safe and will not affect your orders whatsoever.

If there are any issues with the shipping provider, SHEIN will be the one to first contact you.

Why is my SHEIN tracking number not updating?

When you are tracking your SHEIN package, there could be some instances where the tracking does not update. Some of these instances could be that it needs more time before the package gets processed. It takes a few days before a package gets registered, picked up, and processed. Another instance is that the server has crashed, this could happen on big holidays such as Christmas or Black Friday when a huge amount of orders are made and it crashes the server.

One possible instance is that you might have gotten "Economy Shipping" as your SHEIN shipping method. Economy Shipping does not have a tracking number so it is best to use "Standard Shipping" if you want your order to be tracked.

If after a few days your tracking is still the same, contact the shipping company or SHEIN customer care regarding this matter. Use Ship24 to check the status of your packages as it is capable of tracking more than 1,200 couriers worldwide and gives you real-time tracking updates.

What do I do if my SHEIN order is lost?

When you have not received your SHEIN order for some time already, make sure you:

  • Check your customer protection time to see if it's not expired.
  • Capture photos of the tracking status to prove that you did not receive your orders.
  • Contact SHEIN customer service for assistance.

Before you do any of those, double-check by tracking your SHEIN orders on Ship24. Simply copy the tracking numbers provided by the courier and enter them on the homepage. If the tracking update is still the same, then follow the suggestions above.

How do I contact SHEIN about my order?

Depending on your geographical location, SHEIN's customer service is ready to assist you with your feedback, concern, or issue regarding your orders. You can visit their website and they have an agent who will be happy to assist you with the problem.

Alternatively, you can also reach out to them on their social media such as Instagram (@sheinofficial) and Twitter (@SHEIN_official) or send them an email at

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