Qoo10 is a Southeast Asian e-commerce web platform. It operates in online markets located in countries such as China, Malaysia, Indonesia, Singapore, and Hong Kong. As well as an international online marketplace, its operations aim at small and medium-sized businesses as well as retail stores.
This platform was officially founded in 2010 by Giosis Ltd. Before becoming Qoo10 it was called Gmarket, but its founder, Ku Young Bae sold the rights to the site to the American company eBay. In 2012 they changed its name to the current one. In 2011 Gmarket extended its operations to Indonesia and Malaysia. They initially only offered services within the borders of Singapore.
Qoo10 has different payment methods for the buy of items. Visa and Mastercard credit cards are a frequent payment method, but it is also possible to pay via PayPal. Through the use of ATM, payments can be made in cash, which will also be received by Qoo10. All payments are processed by the Qoo10 platform before being released to the merchant.
The opinions and reviews of Qoo10 users are quite varied. The site has a good reputation among e-commerce companies. Yet, there are still some buyers who have complained about the platform. But, these complaints are more related to the reliability of the people who sell through this website. Both companies and individuals post ads for new and used items for sale. Many of the complaints on the Internet about this site revolve around the originality of the products sold. That not to mention that many times different buyers have reported receiving different things than those who bought through the site.
Despite this, Qoo10 managers are always working to improve the reliability of the negotiations made through the website. They apply greater security controls to offer the customer better reliability on the service provided.
Qoo10 has different payment methods for the buy of items. Visa and Mastercard credit cards are a frequent payment method. Payments are processed electronically and are received on the Qoo10 site. It is also possible to pay via PayPal. If the user has an account, they can make a transaction directly to the Qoo10 platform to process their payment. Through the use of ATM, payments can be made in cash, which will also be received by Qoo10. All payments are processed by the Qoo10 platform before being released to the merchant.
When an order is dispatched by the delivery service, which is called Qexpress, both the seller and the customer receive a Qoo10 tracking number. It contains the package information, the departure time, the estimated Qoo10 delivery time and the recipient's address to make a Qoo10 tracking process.
This number is entered in the Guest Qoo10 delivery tracking section of the Qoo10 website. To make a Qoo10 track order, it is also necessary to provide the registered email address to the Qoo10 user. Once this step is completed, the shipment information will start arriving at the inbox of the email address the user has given.
You can also follow your Qoo10 order on the Ship24 website.
The Qoo10 shipping time for the delivery of a package is usually between 2 and 5 days. It depends on the distance if it is a national or international shipment. Also if such delivery coincides with a holiday that involves the cessation of delivery services in the country.
Qoo10 Packages are delivered to the mailbox address provided by the buyer. If the Qoo10 order is not received by the customer after 48 hours, the package will be returned to the seller, at no more cost.
The Qoo10 shipping on delivery is a status of the purchased item and means that Qexpress has already picked up the package from the seller and is on its way to be delivered to the buyer. Once the customer has received the package, the Qoo10 shipping status changes to Delivered Shipment.
By using Qexpress it is possible to receive deliveries directly to the buyer's home. It is not absolutely obligatory to receive the packages at post offices. Qexpress delivers the orders to the homes of the countries that enjoy the Qoo10 service and normally the shipments are free.
You can get a Qoo10 free shipping when purchases exceed 50$. Of course, as long as the customer uses the Qprime mode, which is the "premium" service that can be enjoyed. This offers better possibilities in terms of prices, shipping, discounts. It is a viable option to save money and time.
There are also coupons for free deliveries that the company offers to its customers. These are received by accumulating successful purchase volume and time as a Qoo10 user. Besides, the site often makes special offers during certain times of the year, such as Christmas or the New Year. These offers include special discounts on item prices and shipping fees. Deliveries can also become free for as long as the offers last, especially for long-distance and even international shipments.
Qexpress service does not cover Qoo10 international shipping. But, Qoo10 free shipments can be made through affiliation with a local international shipping service. This requires direct communication between the seller and the customer since the seller will be in charge of taking the Qoo10 parcel to the company that will send it to the recipient's address.
On the other hand, there are international shipping companies that have some agreements with Qoo10. That is for deliveries outside the country from which the item was sold. This service has an extra cost to the final product but is usually a fairly reliable way to make international shipments.
Qoo10 customer care service offers different alternatives. That to listen to the different needs, concerns, doubts, suggestions, and complaints of the users of this web platform.
Qoo10 has an email address to receive letters written by its users. They also have a phone number open to the public, where callers are attended by the call center operators. They are usually friendly and considerate when dealing with situations that customers present to them.