Jumia is a well-recognized online platform and an e-commerce business, known for offering variety of products in fashion, gaming, electronics, health and beauty, etc. Operating in Africa, this platform is available in Nigeria, Egypt and Kenya, it also has its presence in Algeria, Ivory coast, Cameroon, Ghana, Morocco, Tanzania, Senegal, Tunisia and Uganda.

Jumia is a well-recognized online platform and an e-commerce business, known for offering variety of products in the category of fashion, gaming, electronics, health and beauty, etc. Since its’ introduction in the year 2012 in Lagos. Operating in Africa, this platform basically comprises a marketplace that is known popularly for connecting large number of sellers with the consumers along with an effective logistic service which enables the delivery and shipment of the packages and finally the payment service that is known to facilitate the transaction so that the product reaches the end consumer and the payment reaches the seller. While the main countries of its’s operation includes Nigeria, Egypt and Kenya, it also has its presence in Algeria, Ivory coast, Cameroon, Ghana, Morocco, Tanzania, Senegal, Tunisia and Uganda.

How to track your order on Jumia?

Once an order is placed with Jumia either using cash or a Jumia voucher, you must be looking forward to track your Jumia Kenya delivery. With Ship24, it become now easier to track your order so that you do not lose the track of your item delivered. As soon as the order is placed with Jumia, a tracking code will be assigned that will then be used for finding out where the item is.

• Get your tracking number from the orders page
• Place the tracking number in the search bar and look the last steps your parcel have reached The delivery statuses of the parcels may vary according to the timing of your order placement. For instance, if you have chosen Jumia express delivery, you will be able to receive your parcel in next 4-5 business days if the destination to the parcel is Cairo and Giza. For the rest of the places, the delivery time varies from 5 to 10 business days. For Jumia express, it is also crucial for the buyers to make purchase prior to 2 PM, else 1 business day may be added to the total time of the delivery.

How long does Jumia delivery take?

With regards to the time of delivery, where customers place an order with the ecommerce platform of Jumia, there are 3 different shipping methods that Jumia utilizes. These includes Jumia Express, Standard shipping and Jumia global. As the delivery is only taing into account the business days, i.e. from Sunday to Thursday, the timing may vary in accordance to the package shipping option selected.

For the delivery of products in Cairo & Giza, following timeframe is set:

• Jumia Express- 4-5 business days
• Standard Shipping- 5 to 6 business days
• Jumia Global- 16 to 17 business days

For the delivery of products in all other cities, following timeframe is set:

• Jumia Express- 5 to 10 business days
• Standard Shipping- 6 to 12 business days
• Jumia Global- 17 to 23 business days

I didn’t receive my product, how to get refund on Jumia?

When an order is placed online with an e-commerce business, the customers can either pay via cash on delivery or by credit card. If you purchase by cash on delivery and you did not received your parcel there is no matter of refund, but when the payment is made via credit card and the item gets undelivered, you can open a dispute on jumia and ask for refund. Most of the buyers in Kenya chose to pay in cash that has ultimately enhanced the problem of completion of delivery.

If your item remains undelivered and you’ve already paid for it, you as a customer can take a look for the delivery status as the time of delivery does not include the public holidays and vacation. If no status is found or for more than 15 days with no updates, it is high time to get in touch with the customer representatives.

Ship24 tracking solution is helping both sellers and the buyers, Want to find out what is the status of your delivery? Why is the delivery getting late? Or why the parcel has not yet been received? Get frequent access to your delivery statuses at a click of a button!