Gearbest tracking

What is GearBest?

Gearbest is a global integrated e-commerce platform that provides customers with cost-effective products including electronics, phones, fashion, appliances and so on. Among the largest Chinese stores, GearBest is a widely-recognized marketplace dedicated to the “gadget lovers”. It is known for providing quality goods with strict delivery setup that can be tracked. The company is giving the opportunity to the buyer to choose the GearBest delivery option (Economy – Unregistered, Registered, Express) mentioning the name of the courier in charge of the delivery like SF Express, Yanwen, … GearBest is an emerging e-commerce network with pleasantly customer- friendly policies relating to guarantees, exchange and return of goods. When the users find the same products on another website, with a lower price, they can send a request with the link of the website and GearBest will equate the price within 48 hours.

Where is GearBest located?

GearBest is a chinese company and its headquarters are located in this country, at the following address:

ShenZhen Global Egrow E-Commerce Co Ltd,
Room 526, 5th Floor, Building 2,
Nanyou 4th Industrial Zone,
Nanshan District, Shenzhen, 518057.

The GearBest warehouses are located in different part of the world: in the United-States,in Europe (Spain, Poland, England, Czech Republic…) and many others places in order to reduce the GearBest delivery time to 1 or 2 days and to provide a more efficient and convenient after-sales services for the users.

How does GearBest work?

When an order is placed with GearBest, the seller ships it via firstly sending over to a courier or postal service from where a unique number is assigned to the parcel/ package. The number that is provided is basically the tracking code which distinguishes your parcel from the other, allowing you to follow your GearBest tracking. Buyers can easily find the number as it is located on the order page or in the order email confirmation received. *Please note that GearBest also shares the GearBest tracking number via email for reflecting quality service towards the buyers. As far as the policies set by GearBest is concerned, a customer is allowed to have it either exchanged within the period of 3 months or the parcel returned within the period of 45 days and get back the full amount deposited to their account. Before any purchase, always check the conditions and the guarantee time.

How long does GearBest take to deliver?

GearBest delivery currently use four distinctive methods:

  • The registered shipping.
  • The unregistered shipping.
  • The expedited shipping.
  • The priority line shipping.

For a majority of countries, the marketplace is also known for utilizing standard shipping too. Having in mind the approximate time for the delivery, this marketplace is known to deliver every country excluding South Sudan and Palestine. Where registered parcels courier services offered on GearBest can be tracked, the unregistered (more economic) mails options chosen mostly by the customers doesn’t provide complete tracking information. The only information about the unregistered mailing service is that the GearBest parcel or package is available at the dispatch center. As a lot of electronics and accessories are sold on GearBest, registered (with Tracking) shipping options are mostly by default. Below is the list that comprises of GearBest shipping time and average days the service takes to reach the destination address:

Registered and unregistered air mail service- The GearBest average delivery time for the following countries is as below:

  • Russia- 28 days
  • Spain, UK, France, Portugal, Italy Germany- 15 days
  • Netherland, Czech Republic, Hungary, Poland, Greece Slovakia- 19 days
  • Turkey- 21 days
  • Brazil- 39 days
  • US- 19 days
  • Korea Japan- 18 days
  • Australia- 11 days
  • Malaysia, Thailand and Singapore- 16 days
  • Others- 24 days (in average)

Priority line shipping- Below is the list of countries and the GearBest average delivery time it takes to deliver:

  • Russia- 31 days
  • Spain, UK, France, Portugal, Italy, Germany- 14 days
  • Turkey- 10 days
  • Brazil- 30 days
  • US- 12 days
  • Korea- 7 days
  • Australia- 11 days
  • Japan-7 days
  • Malaysia, Thailand and Singapore- 9 days
  • Others- 19 days (in average)

Expedited shipping- The shipping service includes two different shipping types for all the countries as below:

  • EMS- 15 days
  • DHL- 7 days

All the days of delivery are working days and as we can see, GearBest shipping time varies according to the destination country of the delivery.

How to track GearBest airmail from Hong Kong?

The air mail services offered by GearBest for making deliveries in Hong Kong are either registered or unregistered. When the packages are sent via unregistered air mail, the GearBest tracking number only works when the parcel travels to the destination country. While choosing to have a parcel/package delivered via registered air mail delivery service, the provided tracking number allows one to track and follow the package to your door or if you are a seller to get the notification of delivery.

How to contact GearBest?

Finding difficulty in tracking your order or unable to find your GearBest tracking code? Have you received your item and it is damaged? You are not satisfied with what you’ve received? For every query, the GearBest customer service is there for you and you can also call the support center for every kind of help. Ship24 is not a courier and when a received item is damaged, as a Gearbest client, you can share the evidence by taking a picture and sending it by attachment at the following email address: support@GearBest.com. (Official Gearbest website).

When placing a GearBest order, it is always trackable on Ship24 as almost every customer chooses the registered air mail service. GearBest is also offering to their customers the choice of the warehouse, in order to have their parcels delivered as early as possible. With Ship24, you can easily track your parcels to any destination country. For every country, the tracking code starts or ends with a different alphabet such as for Hong Kong, the tracking code starts with HK.

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