As claimed by its website, Tmall is the largest Business-to-Customer (B2C) platform in Asia. Tmall is an online marketplace that was initially developed to target the humongous consumer base of China. However, due to its success nationwide, Tmall Global was launched, which provides overseas businesses an opportunity to pitch their products to the Chinese consumer market. Alibaba Group operates Tmall China and Global, so you can well imagine that Tmall is one of the top guns when it comes to online selling platforms.
Unlike many other online selling platforms, Tmall allows the brands to give customers a more customizable and personalized user experience by enabling them to launch their own storefronts. Tmall China and Global provide an infrastructure and all the necessary tools to host your storefront and put your products on display in front of hundreds of millions of customers. If you have launched a storefront on Tmall, you will be given independence to come up with the design and theme of your store, which gives the impression that you are operating your own B2C website.
Taobao and Tmall are online selling platforms, but both follow a different selling system. Taobao uses the C2C system (Consumer-to-Consumer), whereas Tmall uses the B2C system (Business-to-Consumers). Tmall is a trade site based on the Tаоbао platform. Taobao allows users to open up their online shops on their platform and sell almost everything on it. Anyone can sign up and set up an account to start selling on Taobao.
If you want to set up a storefront on Tmall China or Tmall Global, you will have to go through a thorough verifying phase, and if you meet all their requirements, only then will you be able to sell at Tmall.
Yes, Tmall delivery services do cover the US. But Tmall was basically developed to help sellers target the Chinese market, which means overseas sellers can pitch their products to Chinese consumers for selling. However, if you want to buy goods from Tmall China or Global and get them shipped to the US, you will only find a few merchants that will deliver the products to your address.
In most cases, you will have to hire third-party parcel carrier services like DHL, etc. They will ship the product to your address, but the shipping service will probably cost you more than the original price of your package. In short, only a few vendors support international shopping who will deliver your Tmall package to your US address.
To track your Tmall package, you first need to know the tracking number of your Tmall order. For this, go to your Tmall and login to your account. After that, go to: 已买到的宝贝 (my bought products). There you will find a menu sidebar that is labeled as 全部功能 (all functions), put the cursor on it; a drop-down menu will appear, place the cursor on select 已买到的宝贝 (my bought products) and choose 官方集运 (official consolidation). If you are an overseas buyer, click on the tab labeled as 海外物流订单 (overseas logistics order). Here you will find all the tracking details for your recent orders, select the tracking number, and to avail Tmall tracking service, enter it in the input field for tracking number available on the same page. Press enter and you will find all the details of your package's location.
You can also go to ship24.com and paste or enter the tracking number on the input field available on the home page. Once you enter, you will be shown all the necessary details about your package's journey, current location, and expected delivery time.
Once you have placed your order, it's all about patience. After the order is shipped, Tmall delivery can take 7 to 40 working days to reach you. For international shipping, the package would usually take three weeks or more to enter the premises of your country. After that, it might take another week to clear all the local customs and then reach your doorstep. So, Tmall delivery is a long process, and it can take 3-5 weeks. However, you can also pay more to get comparatively faster shipping time. DHL can deliver your Tmall order within 5-10 days.
The free delivery option depends on the sellers from which you are buying the items. Most of the merchants provide free shipping within China, but if you want to get your order from Tmall China or Global to a country other than China, you will have to pay extra money for the international shipping and at the moment, the free shipping is only available for Chinese residents.
Sellers at Tmall deliver throughout the week, but when will you receive your Tmall delivery, solely depends on the shipping times and the time taken to clear all the customs (for international orders). Different shipping carriers are used by sellers to deliver your Tmall orders.
if you have any kind of queries or issues regarding the services Tmall, you can visit their online help center. If you are an international merchant, call them at 400-860-8608 (Monday to Sunday 9:00-21:00), and if you are a global consumer, you can call at 400-843-2288 (Monday to Sunday 9:00-24:00) and let them know about your queries. Or you can also visit the offices of Tmall China and Global at Alibaba Brazil Creek Park, No.969 Wenyi West Road, Yuhang District, Hangzhou City, Postal code: 311100.