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In this article, you will learn some important information about the German hypermarket chain, which has an incredible number of commercial establishments throughout the country. But it also has a digital Marketplace, online that makes buying essential items much easier, in addition to other types of products that you can find in its extensive sales catalog.
Being one of the most trusted online shopping companies in Germany, you have to know all that it can offer with its intuitive platform, in addition to all its products of the best quality and at the best price that you can find throughout the country. It also offers great customer service without any flaws.

What is

Real is one of the largest hypermarket operators in Germany. This company has influence in some 273 hypermarkets in this country, which have sales areas ranging from 5,000 to 15,000 square meters. In this way, offers a large number of high-quality edible and non-edible products at the best prices on the market.
But it’s not the only thing that online offers, it also provides its customers with an incomparable shopping experience. Not to mention the possibility they have of finding everyday products and many others, in the comfort of their Marketplace. So it’s possible to get a large number of fresh food items, as well as electronics, for the home and textiles within this platform.
Just by becoming familiar with the convenient Marketplace interface, you can select from approximately 80,000 different items, always with the promise that you’ll find them at the best possible price throughout the country.

How can I track my order from the Real website?

You can find the Real tracking service for your order in the option called "My orders", where you will find all the respective status for each of them. You can do this by following a series of simple steps.
First, you have to log in to your customer account, then you will select the option "My account" and you will find in the menu the option "My orders".
There you can find the Real tracking number of your items by selecting any order you have made, and then track your package thanks to the option in the menu "Track shipment". However, the Real order tracking feature may not be available for certain items if the seller hasn’t provided enough information for it to be tracked. In this case, you just have to wait for the retailer to provide the necessary information.

Where does Real can deliver?

Real orders can be shipped to any available address in Germany. In some cases, international shipping is even possible. All this depends on the information of the specific store where you have selected your product. You can know this if you select the name of the distribution company and detail in their information if they ship abroad.
On the other hand, shipments to Switzerland or Liechtenstein are fully available in Real via The only limitation that the Real market has is that it doesn’t deliver to packing stations. However, you can use the Real contact to find out more about Real's delivery locations.

Are there fixed shipping fees when I order on the Real website?

There are no fixed shipping rates in Real since the shipping costs for your package will be different according to the category they’re in. It’s possible to set a flat shipping rate or individual costs depending on the value of the merchandise and the destination of your shipment. However, distribution companies can set their shipping costs without Real's intervention.
This is why these Real shipping fees are always shown in the item details, just below the sale price. So it’s always recommended to detail the order summary before completing it. Likewise, you can find out more information on the shipping costs by filling out the customer service form.

How long does it take for Real to deliver?

This totally depends on the item you have purchased. Likewise, this approximate time can be seen in the details of the product, below the price. On the other hand, if you have requested the delivery of your item by means of special transport, the company should contact you personally to specify a delivery date. The Real company isn’t responsible.
Shipping times can vary from 3 days to more than a week, depending on the shipping address and the availability of the distribution company. Another important fact that you should consider is that Real isn’t currently making deliveries of its products through express shipments. So purchases must be made in advance and the customer must know the details of the product very well.
If you still have any doubts regarding the features of Real Germany, we leave you a solution below that can eliminate your fears and questions.

How do I contact Real customer service?

If you haven’t understood something regarding the shipping services of this company or have any other questions, don’t hesitate to contact their customer service by any of the means proposed. It is possible to personally contact a Real customer service representative through their free telephone lines. If you have any questions about your order placed through the Marketplace, you can contact them from Monday to Saturday from 8 AM to 10 PM through the following telephone number:

  • +49 221 567973-96

If you have any doubts or questions regarding the services that Real offers, you can request information from Monday to Saturday from 8 AM to 8 PM through the following telephone number:

  • +49 221 567973-98

Remember that these phone lines aren’t available during the holidays. On the other hand, if you want to make a general query or send some type of document as a reference to request information, you can do so by filling out the customer service request form that you can find on the website. It is possibly the best option since you can clearly detail everything you need to express to the company. At the same time, you can attach an image or PDF document to support your question.

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