How can I track any package with Ship24?
Package tracking is simple with Ship24. Simply enter your package tracking number into the search bar on the homepage and our powerful tracking system will begin searching for information relevant to your parcel with over 1,200 couriers and logistics companies and over 10,000 marketplaces, and more. Follow your parcels at every step with Ship24's universal tracking system!
How do I track an express package?
To track your express package from a courier, all you need is the express package's tracking number. Enter the tracking number on the courier's website or on a universal tracking site like Ship24. Once the tracking number has been entered, a series of tracking events will be shown to give you updates on your express package.
How do I track my international parcel?
To track your international parcel, simply paste your tracking number onto the Ship24 homepage. Ship24 will give you all the information regarding your parcels. Even if the parcel goes through different couriers throughout the way, you can be sure that Ship24's auto-courier detection can still give you reliable information. Ship24 is capable of tracking parcels from couriers such as China Post, DHL, FedEx, UPS, etc.
Can I track the exact location of my package?
Getting the exact location of your package is possible but most courier companies don't give tracking updates shown on the map. The only way it is possible to get tracking information on the map is when you do bulk orders from large marketplaces like Amazon. To get real-time tracking updates on your packages, you can use Ship24's universal tracking tool to get you all the information you need to get closer to your packages by simply entering your tracking numbers on the homepage.
Can I track my package via SMS or text message?
Tracking your package via SMS or text message is possible and is available to several couriers. To know how or whether SMS package tracking is available, contact the courier or check out their official website to ask or see if it's available. Otherwise, use Ship24 as your choice of tracking by simply entering your tracking numbers on the homepage.
Where will my parcel tracking number be located?
You will receive your parcel tracking number either from the business or e-tailer you have purchased from directly, at the checkout/my orders section of the marketplace you have purchased from, or in a confirmation email from the courier/business. The parcel tracking number can be seen on the shipping label or on the parcel itself as well. Make sure your order is being sent as a registered package, so it will have a tracking number. You can then use this tracking number, regardless of the courier, origin, or destination, to get end-to-end tracking on your parcel.
If you still can't find your tracking number, check the email address or the phone number that you have provided the courier. The parcel tracking number should be sent to you there.
How can I access order tracking for free?
Ship24 offers free ordering tracking for up to 10 parcels at the same time. You can use this simply by visiting the homepage and entering your courier package tracking numbers in the search bar. We also offer free professional tracking API plans for businesses who would like to test out our powerful tracking API and the multiple features which come with it. To find out more, check out our services page at the top of the page.
Which parcel tracking updates will I receive?
With Ship24, you are guaranteed to receive 100 per cent of the shipment tracking events related to your parcel. This is a worldwide promise, which includes when packages pass from one courier to another. This is why thousands of individuals and businesses make the one-stop-shop Ship24 platform their go-to shipment tracking platform.
What is a tracking number?
A tracking number is a combination of letters and numbers that is specifically assigned to a package that is being shipped. It is typically 8 to 40 digits long. You can use this tracking number on the Ship24 homepage to get real-time events of your package's status.
Is the tracking ID the same as the tracking number?
Tracking numbers are oftentimes referred to as tracking IDs. It is a combination of a unique set of numbers and letters that are usually given upon shipping of parcels. Tracking numbers can be used on tracking websites like Ship24 to get tracking updates, real-time location, and the estimated time of arrival.
Will tracking an order mean it is delivered faster?
The speed of the delivery will always depend on the courier who is handling your parcel and the service you have chosen from that courier. Faster deliveries usually apply to smaller items, such as eCommerce, which can travel by air, and orders shipped via sea take the longest. Although it will not mean your parcel is delivered faster, it will mean that you have all the knowledge to deal with any circumstances which could delay your parcel, such as a shipping destination error or notify you of outstanding VAT which may be owed to customs when importing an item. Ensure you are ahead of the curve and get all these notifications and many more with Ship24 tracking.
Why is my tracking number not updating?
There could be several circumstances on why the tracking number is not updating. Circumstances such as there was an error in the courier's server, the parcels are not processed or registered, the parcel is not released by the customs, or the postal office has left the parcel at your mailbox could play a role in the tracking number not being updated.
Sometimes, a shipping label might be issued but has not been scanned by the shipping provider yet. You should wait for at least 24 to 48 hours before trying to track your parcels again. If there are still no tracking updates after a few days, contact the nearest branch and ask them about the issue.
Why can't I track my parcel?
Sometimes, it could take 1 to 3 days before you get tracking updates. This is because the courier or marketplace is still processing your order. Allow a few hours before you try tracking your parcel again, if you still don't get updates, you might have to wait at least 24 hours. Another factor is that you've entered the wrong tracking number. Double-check the tracking number again to be sure because sometimes "O" and "0" can cause some confusion.
How long does it take before a parcel's tracking number becomes trackable?
A parcel can become trackable depending on the courier you have chosen. Usually, it takes around 24 hours before it can become trackable but if the sender gives the parcel after working hours, then some couriers won't scan it until the next day.
Can I track a package by address?
Although there is no such thing as tracking a package using your address, some couriers like USPS have the option of "Informed Delivery" where you can receive daily emails on tracking information of your packages.
Why is my parcel "Stuck in Transit"?
If your parcel is stuck in transit, it usually means that the parcel has not been scanned at a distribution centre in the last 24 hours. In some cases, there could be some issues with the courier's tracking number or the parcel is lost or damaged. If this is the case, it's best to contact the courier and inquire about it.
Why is my parcel "Not Found"?
If the parcel is not found, it could mean that there is an issue with the tracking number that you have entered. Make sure to double-check the letters and numbers of the tracking numbers that you have entered on the homepage and try again.
If you have entered the correct tracking number, then allow 24 to 48 hours before trying to track again as the parcel might have not been scanned by the courier yet.
I think there is a problem with my parcel delivery, can tracking help?
Issues with parcel deliveries must be taken up directly with the courier responsible for handling your parcel. However, you can get the latest tracking information using Ship24, which may help your issues be resolved quickly when reaching out to the relevant customer services. Knowing the current location and parcel status, which will be available when tracking with Ship24, will mean you have the latest information when contacting their team and this could help improve resolution time.
What do package tracking events mean?
Package tracking events are updates that become available as your parcel reaches certain points along its journey. An example is when your parcel arrives in the destination country. Ship24 offers package tracking events to more than 1,200 couriers worldwide. When you create an account on Ship24, you can get live notifications on every parcel you want to track.
How can I track my air cargo?
When tracking an air cargo shipment, all you need is your Airway Bill (AWB) number. Enter your AWB number on the airline's tracking site or on Ship24 to get the latest tracking updates on your air cargo shipment. Your AWB number should consist of 11-digit numbers and letters. It can be found on the shipping label, the receipt, or the email address that you have provided the airlines.