Canada Post tracking

Tracking your package with Canada Post ensures you stay updated on its delivery progress, whether it's a domestic shipment or an international order. You can monitor your parcel’s progress from dispatch to final delivery with various tracking options available. However, sometimes tracking updates may be delayed, or you might need an alternative method to check your package's status.

This guide provides everything you need to know about Canada Post tracking, including how to find and use your tracking number, the different tracking services available, and how to track shipments using Ship24 for a more efficient experience. Whether you're waiting for an Xpresspost delivery or an international parcel, this article will help you stay informed every step of the way.

How to Track Canada Post Packages

Tracking your Canada Post packages is simple with options available on both Canada Post’s official website and Ship24, a comprehensive tracking tool that covers multiple couriers. You can track your shipment by entering the tracking number on either platform and receiving updates on its status.

On the Canada Post Website

To track your parcels on Canada Post’s website:

1. Visit Canada Post’s homepage.
2. Go to the “Tools” section.
3. Enter up to 24 tracking numbers, separated by commas.
4. Click “Track” for the latest details on your shipment.

Track on Ship24

Ship24 offers global tracking for various Canada Post services, including XpressPost, Priority, Regular, and Expedited. To track on Ship24:

1. Go to the Ship24 homepage or the field above.
2. Enter your tracking number.
3. Click on the search button.

Canada Post Tracking Services Explained

Canada Post offers different tracking services based on delivery speed, security, and destination. Below are the primary tracking options available.

Domestic Service	Description
Regular Parcel	Ideal for non-urgent deliveries, this is the most cost-effective option, although delivery times are not guaranteed.
Expedited Parcel	Offers faster delivery than Regular Parcel and includes tracking and up to $100 liability coverage.
Xpresspost	Provides guaranteed next-day or two-day delivery across major urban centers, along with tracking and a delivery guarantee.
Priority	This service is designed for urgent parcels, offering next-day delivery with a full suite of features, including tracking, guaranteed delivery times, and higher liability coverage.

For shipments to the USA and international destinations, Canada Post provides several options:

USA/International Service	Description
Small Packet USA/International	The most affordable option for small and lightweight packages under 2kg. However, it does not offer tracking or guaranteed delivery times for some destinations.
Tracked Packet USA/International	Offers similar benefits to Small Packet, but includes tracking and delivery confirmation for peace of mind.
Expedited Parcel USA	An affordable option for heavier parcels to the US, combining tracking with delivery in 4-7 business days.
Xpresspost International	This premium service ensures quick delivery (4-7 days) to over 70 countries, with tracking, on-time guarantees, and optional insurance coverage.

By considering factors such as delivery speed, parcel size, and destination, you can choose the best service to match your needs and budget.

Canada Post Tracking for International Shipments

Canada Post tracking international services allow customers to track packages sent outside Canada. Options include:

• International Parcel: Cost-effective shipping with basic tracking.
• Xpresspost International: Faster delivery with full tracking.
• Priority Worldwide: Fastest delivery with end-to-end tracking.

Tracking international shipments ensures you stay updated on customs clearance and estimated delivery times.

XpressPost USA Tracking

For fast and reliable shipping to the United States, Canada Post's XpressPost USA service provides delivery within 2-3 business days. You can easily track your XpressPost parcels using Ship24’s real-time tracking feature. Just enter your tracking number to view the parcel’s current location and the estimated delivery time.

In addition to XpressPost, Ship24 also tracks other Canada Post services like Expedited Parcel USA, Tracked Packet USA, and Small Packet USA. These options vary in delivery speed and cost, offering flexibility for different shipment needs.

Canada Post Tracking Statuses and Their Meaning

When tracking a package with Canada Post, you may encounter various tracking statuses that indicate your shipment's progress. Understanding these updates helps you stay informed about your package’s location and expected delivery time.

What Different Tracking Statuses Mean

Below is a table explaining common Canada Post tracking statuses and their meanings:

Tracking Status	Description
Item processed	Your parcel is sorted and prepared for the next step in transit.
Electronic information submitted by shipper	The sender has created a shipping label.
Item out for delivery	The parcel is on its way to your address.
International item has left originating country and is en route to Canada	Your item is on the way to Canada and will be delivered to you shortly.
Item departed	The shipment has left a sorting facility.
International item mailed in originating country	The shipment originated from an international location and is en route to the recipient.
International item processed in originating country	The parcel is prepared and awaiting shipment from an overseas location.
Shipment picked up by Canada Post	The nearest Canada Post office has collected the parcel.
Item has arrived in Canada and will be presented for review	The item has reached Canada and is undergoing inspection.
Item arrived	The local post office has received the parcel.
Item in transit	Your parcel is currently on its way to the destination.
Delivered to your community mailbox, parcel locker or apt./condo mailbox	The parcel has been delivered to the specified address.
Delivered	The package has been delivered to its final destination.

When using Ship24, you can track these statuses and receive real-time updates.

Canada Post Package Delay Tracking

Delays in Canada Post shipments can occur due to weather conditions, customs processing, or high shipping volumes. If your package is delayed, you can:

1. Check the latest tracking status for any updates.
2. Wait for additional scans, as updates may take time to reflect in the system.
3. Use Ship24 to track your package across multiple carriers in case of international shipments.
4. Contact Canada Post customer service if the estimated delivery date has passed with no updates.

Canada Post Tracking Not Updating – What to Do

If your Canada Post tracking status has not been updated for several days, consider the following steps:

• Re-enter the tracking number to ensure accuracy.
• Wait for at least 24 to 48 hours, as some status updates may take time to appear.
• Check with the package sender to confirm that the shipment has been dispatched.
• Reach out to Canada Post customer service if the status has not changed for more than a week.

Canada Post Tracking for Lost or Delayed Packages

If a shipment appears lost, missing, or excessively delayed, taking immediate action improves the chances of locating it.

How to Track a Delayed Canada Post Package

If a package is marked as "Item Delayed" or has not moved for several days, follow these steps:

1. Check the latest tracking update to determine the last recorded location.
2. Use the purchase receipt or tracking confirmation email to verify shipment details.
3. Ask the sender, if applicable, for additional information or to initiate a package investigation.
4. Contact Canada Post customer service for further assistance on delayed shipments.

What to Do If Your Canada Post Package Is Lost

When a package appears to be lost, taking early steps can prevent further complications. If the tracking information has not changed in a significant amount of time:

• Confirm the delivery address and double-check the tracking number.
• Check with neighbors or the building's front desk if it was marked as delivered but not received.
• Contact Canada Post to report the issue and request a package investigation.
• If the package was purchased through a retailer, contact them to explore possible replacements or refunds.

How to File a Claim for a Missing Canada Post Package

For lost packages, filing a claim with Canada Post ensures that compensation is requested for insured shipments. To file a claim:

1. Gather the necessary documents, such as proof of purchase, tracking number, and shipping receipt.
2. Visit the Canada Post website and navigate to the claims section.
3. Fill out the claim form, providing all required shipment details.
4. Submit the request and await processing by Canada Post.
5. If approved, compensation will be issued according to the service's terms.

Common Canada Post Tracking Number Format

A Canada Post tracking number consists of a combination of letters and numbers, typically 11 to 16 characters long. The format varies depending on the type of service used. Here are some common formats:

Format	Description
11 or 12 digits	These formats are generally used for services like Priority Worldwide or Xpresspost USA.
13 alphanumeric characters	This format, such as AA123456789CA, is common for Xpresspost, Expedited Parcel, or Registered Mail services.
16-digit numeric codes	These are often used for online orders or prepaid shipping labels, such as 5035144199183281.

Examples

• Priority Worldwide: LM123456789CA
• Expedited Parcel: CX987654321CA
• Online Orders: 5035144199183281

Where to Find Your Canada Post Tracking Number

Your tracking number is essential for monitoring your shipment. You can find it in several places:

• Receipt: If you shipped a package at a Canada Post office, the tracking number is on your receipt.
• Confirmation Email: When purchasing items online, the seller or retailer usually sends a confirmation email with the tracking number.
• Shipping Label: If you are the sender, the tracking number is printed on the shipping label.
• Canada Post Account: If you used an online service, log in to your account to retrieve your tracking details.

Tracking Canada Post Parcels Without a Tracking Number

Tracking a package typically requires a valid Canada Post tracking number, but there are alternative ways to gather shipping information if it is unavailable.

Can You Track a Canada Post Package by Address?

Canada Post does not allow packages to be tracked using only the recipient's address due to privacy and security policies. If you do not have a tracking number, consider these options:

• Contact the sender or the online retailer to obtain tracking details.
• Check shipping confirmation emails or receipts for tracking information.
• Log in to an online account with the sender to find the associated shipment.

Alternative Ways to Track a Canada Post Shipment

If a tracking number is unavailable, these methods can help locate a Canada Post package:

• Visit the retailer or e-commerce platform's order history for shipping status updates.
• Inquire directly with Canada Post customer support by providing shipment details.
• Use third-party tracking services such as Ship24, which may provide tracking information linked to your shipment.

Delivery Times

For Canada Post shipments, the average delivery times are as follows:

• Local deliveries: 2 business days.
• Within the region (province): 3 business days.
• Nationwide deliveries: 4 business days.

International Delivery Times

• Xpresspost International: 4 to 7 business days for most destinations.
• Economy Services:
  • Small Packet™ – Air: 6 to 12 business days.
  • International Parcel – Air: 6 to 10 business days.
  • Surface Shipping: 4 to 12 weeks, which is suitable for non-urgent deliveries.

Here are some additional international shipping times to key regions:

• United States: 4 to 7 business days for economy services like Tracked Packet™ and Expedited Parcel™.
• Europe (e.g., France, Germany, UK): 6 to 7 business days with Xpresspost™ International, while economy shipping can take longer depending on customs​
• Asia (e.g., Japan, China): 6 to 10 business days with Xpresspost™ International; economy shipping may take up to 12 weeks for slower services.

Note: Delivery times can be affected by factors like seasonal peaks, customs processing, and weather conditions. This is especially true during sales periods and holidays when mail volumes are significantly higher​

Weekend Delivery by Canada Post

Canada Post typically does not deliver on weekends. However, there are some exceptions based on the type of service and the time of year.

• For Residencies: Deliveries for residential addresses are made Monday through Saturday, between 9 am and 8 pm. There are no deliveries on holidays like Christmas or New Year’s Day.
• For Businesses: Business deliveries occur Monday through Friday, between 9 am and 5 pm, with no standard weekend deliveries.

Exceptions to the Weekend Delivery Schedule

While weekend deliveries are not standard for Canada Post, some services provide limited weekend options:

• Priority™ and Xpresspost™ services may offer weekend delivery, especially during high-demand periods like the holiday season. These services prioritize faster delivery, which can include Saturdays and even occasional Sundays.
• During peak times, such as Christmas or other holidays, Canada Post may extend their delivery hours to handle the increased parcel volume.

Alternative Delivery Options

If your shipment needs to arrive on a weekend, consider using private courier services. FedEx and UPS offer weekend delivery options in select locations, which can be a reliable choice when time-sensitive deliveries are required. Shoppers Drug Mart and other Canada Post franchise locations may also offer limited weekend services for parcel pickup.

How Canada Post Tracking Is Changing in 2025

Canada Post has made notable improvements to its tracking services in 2025. Parcel volumes have increased by 12% for domestic deliveries and 8% for international shipments, driven by growth in cross-border eCommerce. Delivery times have also improved, with domestic parcels now averaging 2.8 days in major cities, down from 3.4 days last year. Inquiries about tracking have declined by 15%, following the rollout of enhanced status notifications and expanded automated sorting facilities in Calgary and Montreal.

The adoption of AI-powered tools is playing a larger role in Canada Post’s operations. New systems provide more accurate tracking updates and predictive delivery windows. Third-party platforms like Ship24 are also being used more frequently to offer additional visibility, especially for international parcels. These changes reflect a broader effort to make tracking updates faster and more reliable across the entire network.

Looking ahead, Canada Post is expected to introduce personalized tracking notifications and more precise delivery windows by the end of 2025. Early pilots suggest delivery estimates could soon be narrowed to two-hour timeframes in urban areas. Sustainability features, such as carbon impact data alongside tracking updates, are also being explored as part of Canada Post’s future plans.

Integrating Ship24's Tracking API with Canada Post

For businesses looking to enhance their shipment tracking, Ship24’s Canada Post tracking API offers seamless integration. Within minutes, you can track shipments across multiple couriers with automatic detection features. The integration process is straightforward and cost-effective.

Key Features

• Access to over 1,500 couriers globally
• Automatic detection of couriers for better tracking accuracy
• Comprehensive, real-time tracking from pickup to delivery
• Fast setup with an easy-to-use interface
• AI-powered data insights for improved decision-making
• Dedicated, responsive support team

How to Contact Canada Post Tracking Customer Service

If you need assistance with your parcel, you can contact Canada Post through various channels:

• Social Media: Reach out on Facebook or Twitter at @canadaposthelps.
• Phone Support: For tracking inquiries, call:
  • 1-866-607-6301 (domestic)
  • 416-979-3033 (international)

Availability:

• Weekdays: 7 am to 11 pm
• Weekends: 9 am to 9 pm

For mail inquiries, write to:

Canada Post Customer Service
PO BOX 90022,
2701 Riverside Drive,
Ottawa, ON, K1V 1J8.

About Canada Post

Canada Post, originally known as Royal Mail Canada, rebranded in 1960 and has since become a central player in Canada’s logistics network. As a Crown corporation, Canada Post is mandated to provide universal postal services to all Canadians at affordable and uniform rates. This includes delivering letters, parcels, and other postal services across its vast geography, ensuring that even the most remote communities receive mail.

With a workforce of over 60,000 employees, Canada Post manages one of the largest logistics operations in the country. It handles millions of packages and mail items daily, utilizing a network of over 6,100 post offices, of which nearly 80% are run by private businesses. These retail locations form a key part of Canada Post’s strategy to maintain nationwide reach.