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Enter your Canada Post tracking number on Ship24 to see the latest available status for your parcel. You can track domestic shipments, incoming international parcels, and cross-border orders that may be handed to another postal operator or courier. You can also track directly on the Canada Post website, through the Canada Post app, or with a Delivery Notice Card number.
- table of contents
- What is Canada Post?
- How do I track a Canada Post package?
- Canada Post tracking number format
- Common Canada Post tracking statuses
- Why is my Canada Post tracking not updating?
- Delivery Notice Cards, safe drops, and community mailboxes
- Canada Post delivery times
- Canada Post tracking to the U.S. and internationally
- Can I track Canada Post Registered Mail or Lettermail?
- What to do if your Canada Post package is delayed or missing
- Canada Post tracking for businesses
- How to contact Canada Post customer service
- Additional FAQs
What is Canada Post?
Related:
Canada Post Registered Mail Tracking Canada Post Lettermail Tracking Canada Post Priority TrackingCanada Post is Canada’s national postal operator. It handles domestic mail, parcel delivery, business shipping, international postal shipments, and last-mile delivery for many parcels entering Canada from other countries.
Canada Post tracking shows the latest scan recorded for your item, such as pickup, processing, transit, delivery attempt, pickup notice, safe drop, or final delivery. Tracking is based on barcode scans, so your parcel may still be moving even if the status has not changed for a few days.
How do I track a Canada Post package?
There are several ways to track your Canada Post package. You can use Ship24, the official Canada Post Track page, the Canada Post app, a Delivery Notice Card number, or tracking details from the sender or online store.
Track your Canada Post package on Ship24
- Enter your Canada Post tracking number in the search field at the top of this page.
- Click the search button to start tracking.
If you often track parcels in Canada, you may also want to track Purolator, UPS, FedEx, and USPS on Ship24.
Track your package on the Canada Post website
- Open Canada Post's Track page.
- Enter your tracking number, Delivery Notice Card number, or reference number if the sender gave you one.
- Select Track to see the latest scan, expected delivery date, and delivery progress.
Track with the Canada Post app
You can also use the Canada Post app to save tracking numbers, receive delivery updates, scan barcodes, and check delivery details from your phone.
Track with a Delivery Notice Card number
If Canada Post left a Delivery Notice Card, use the 15-digit number printed above the barcode. Enter it on the Canada Post Track page to check the pickup post office, pickup time, and any ID requirements.
Track through the sender or online store
If you ordered online, check your shipping confirmation email or store account. Many retailers show the Canada Post tracking number in the order history. If no number appears, contact the seller and ask for the tracking number or reference number.
Canada Post tracking number format
Canada Post tracking numbers can vary by service, but domestic parcel tracking numbers are often 16 digits. They usually appear as one continuous numeric code without spaces or hyphens.
Examples of domestic Canada Post tracking numbers:
- 2016219650701372
- 4007854296172917
- 4007854296017911
- 4008649296163916
- 2016919058502693
Canada Post tracking numbers may also appear as 13-character postal codes with letters and numbers, such as LM123456789CA or CX987654321CA. If Canada Post left a Delivery Notice Card, you can track the item using the 15-digit notice card number printed above the barcode.
Where to find your Canada Post tracking number
- Receipt: Check the shipping receipt if the parcel was sent from a post office.
- Shipping label: Look near the barcode printed on the label.
- Email confirmation: Check the shipping email from the sender or online store.
- Store account: Open your order history and look for delivery or shipment details.
- Delivery Notice Card: Use the 15-digit number above the barcode if Canada Post left a notice.
Tip: Enter the tracking number without spaces. If the number includes letters, keep the full code exactly as shown, including the final CA if present. A missing digit, extra space, or incorrect character can stop tracking results from appearing.
For more details, read our Canada Post tracking number guide.
Common Canada Post tracking statuses
Canada Post tracking statuses show the latest scan or delivery action recorded for your parcel. Some packages show several updates in one day, while others may have gaps between scans, especially when the item is moving between facilities.
| Status | Meaning | What to do |
|---|---|---|
| Shipment picked up by Canada Post | Canada Post collected the parcel from the sender or pickup location. | Wait for the next processing scan once the item enters the sorting network. |
| Electronic information submitted by shippert | The sender created the shipping label or sent shipment details to Canada Post, but the parcel may not have received a physical scan yet. | Check again after 24 to 48 hours, especially if the parcel was recently shipped. |
| Item processed | The parcel was scanned and sorted at a Canada Post facility. | No action is usually needed. The parcel should move to the next facility or delivery stage. |
| Item in transit | The parcel is moving through the Canada Post network. | Tracking may not update again until the parcel reaches another scan point. |
| Item departed | The parcel left a facility and is moving to the next location. | Wait for the next arrival, processing, or delivery scan. |
| Customer addressing error found; attempting to correct. Possible delay | Canada Post found an issue with the delivery address and is trying to correct it. | Check the address with the sender. Delivery may take longer while the issue is reviewed. |
| Item out for delivery | The parcel is with the delivery agent and is scheduled for delivery. | Be available if a signature, duty payment, or ID check is required. |
| Item arrived | The parcel arrived at a Canada Post facility, pickup location, or local delivery point. | Wait for the next update, such as out for delivery, available for pickup, or delivered. |
| Delivered to recipient's front door | The parcel was delivered to the front door at the destination address. | Check the front door, porch, entrance area, or safe-drop location. |
| Photo available | A delivery photo may be available for the completed delivery. | Check the Canada Post tracking result or account to view the photo if available. |
| Notice card left indicating where and when to pick up item | Canada Post left a Delivery Notice Card because the parcel could not be delivered directly or must be picked up. | Check the card for the pickup location and time. Bring valid government-issued ID. |
| Delivered | The parcel was delivered to the address or an accepted delivery location. | If you cannot find it, check nearby delivery areas and contact the sender. |
| Delivered to your community mailbox, parcel locker or apt./condo mailbox | The parcel was delivered to a community mailbox, parcel locker, apartment mailbox, or condo mailbox. | Check the listed mailbox or locker. If a parcel locker was used, look for the key or access instructions. |
Typical Canada Post domestic status progression
- Electronic information submitted by shipper
- Shipment picked up by Canada Post
- Item processed
- Item in transit
- Item departed or item arrived
- Item out for delivery
- Delivered, delivered to front door, delivered to mailbox, or notice card left
Some parcels may show extra statuses, especially when there is an address issue, a delivery attempt, a safe drop, a pickup notice, or a photo confirmation. If your package shows delivered but you cannot find it, check nearby delivery areas first, then read our Parcel cannot be found guide for the next steps.
Why is my Canada Post tracking not updating?
Canada Post tracking updates depend on barcode scans. A package may be scanned when it is first mailed, processed, moved to another facility, sent out for delivery, or delivered. If the parcel is travelling between scan points, there may be no new update for several days.
- The first scan has not appeared: The sender may have created the label before handing the parcel to Canada Post.
- The parcel is between facilities: Long-distance routes can create gaps between scans.
- The parcel is crossing a border: Customs, air transport, and partner postal systems can delay updates.
- The service has limited tracking: Some economy mail services may not include full tracking or delivery confirmation.
- There is a service alert: Weather, local disruptions, transport issues, and peak volume can affect delivery.
- The tracking tool is unavailable: Website, app, or API issues can affect tracking access even if the parcel is still moving.
If your tracking number is correct and the expected delivery date has not passed, check again later. If the expected date has passed and your tracking still has no update, read our Where is my package? guide for the next steps.
Delivery Notice Cards, safe drops, and community mailboxes
Canada Post may deliver a parcel to your door, mailbox, community mailbox parcel compartment, post office box, concierge, safe-drop location, or nearby post office. The delivery method depends on parcel size, address type, service used, signature requirement, and whether the item can be left safely.
Why did Canada Post leave a Delivery Notice Card?
A Delivery Notice Card may be left when the sender requested pickup, the parcel needs a signature, the item does not fit in the parcel compartment, Canada Post is issuing community mailbox keys, or there is no safe place to leave the parcel. The notice card or tracking result should show the pickup location and time.
What does “Delivered as a safe drop” mean?
“Delivered as a safe drop” means the parcel was left in a safe location at the delivery address. This usually applies when no signature, duty payment, or special handling is required. Canada Post may provide photo confirmation for eligible safe-drop deliveries, which can be viewed through a Canada Post account.
How community mailboxes can affect tracking
Some parcels are delivered to community mailbox parcel compartments. If the item is too large, needs a signature, or cannot be left safely, Canada Post may bring it to a nearby post office and leave a Delivery Notice Card. Canada Post has also announced a multi-year move to convert more door-to-door delivery addresses to community mailboxes, so pickup and parcel-compartment statuses may become more common for some addresses over time.
Canada Post delivery times
Delivery times depend on the service, origin, destination, postal codes, season, weather, and delivery area. Canada Post delivery standards are usually measured in business days and may change during service alerts, customs checks, high-volume periods, or transport disruptions.
| Service | Typical domestic delivery standard | Tracking detail |
|---|---|---|
| Priority | Often next business day for many local, regional, and national routes. | Tracking is included. This is Canada Post’s fastest domestic parcel service. |
| Xpresspost | Often next business day locally and regionally, and about 2 business days nationally for many routes. | Tracking is included. Useful for faster domestic delivery. |
| Expedited Parcel | Commonly 1 to 8 business days, depending on distance and route. | Tracking is included. Often used by businesses and online sellers. |
| Regular Parcel | Commonly 1 to 10 business days, depending on distance and route. | Tracking is included for eligible parcels. It is usually the slower domestic parcel option. |
Note: Use Canada Post’s official delivery standard tool or your tracking page for the most relevant estimate for your postal codes.
Canada Post tracking to the U.S. and internationally
Canada Post parcels sent outside Canada may show Canada Post scans first, then updates from a destination postal operator or courier after handoff. Tracking gaps can happen during export processing, customs review, transport, duty assessment, or transfer to another delivery network.
For U.S.-bound parcels, duties may need to be assessed and prepaid before the package crosses the border. This requirement can affect processing if customs or duty details are incomplete.
What to check for cross-border parcels
- Confirm that the parcel has a Canada Post acceptance scan.
- Check whether it has left Canada or reached customs.
- Look for USPS or destination-country updates after handoff.
- Ask the sender whether customs forms and duties were handled correctly.
- Use Ship24 to check whether another carrier has posted new updates.
Can I track Canada Post Registered Mail or Lettermail?
Tracking depends on the service used. Parcels sent with Priority, Xpresspost, Expedited Parcel, Regular Parcel, and many international parcel services usually include tracking. Some mail services do not include full parcel-style tracking unless an extra service is added.
Registered Mail can include proof of mailing, signature, and delivery confirmation depending on the route and service. Read more on our Canada Post Registered Mail tracking page.
Standard Lettermail is usually not tracked like a parcel. If you need proof of delivery or a signature, ask the sender to use an eligible tracked service. Learn more in our Canada Post Lettermail tracking guide.
What to do if your Canada Post package is delayed or missing
If your package is late, start by checking the latest scan, expected delivery date, service alerts, and whether the parcel is domestic, U.S.-bound, or international. Delays can come from weather, customs, duty payment, address issues, remote-area routing, or high parcel volume.
- Check the latest status on Ship24 and Canada Post Track.
- Review the expected delivery date and the last scan location.
- Check Canada Post service alerts for the delivery area.
- For U.S. or international parcels, allow extra time for customs and carrier handoff.
- If the expected date has passed with no update, contact the sender or Canada Post.
Canada Post tracking for businesses
If your business needs Canada Post tracking at scale, Ship24’s Tracking API can help you follow Canada Post parcels alongside other carriers through one integration. This is useful for eCommerce sellers, marketplaces, logistics teams, and support teams that need shipment status data across different courier networks.
- Track Canada Post and more than 2,500 couriers and marketplaces.
- Detect supported carriers from tracking numbers.
- Receive webhooks when new tracking events become available.
- Convert carrier events into cleaner delivery milestones.
- Follow cross-border parcels across postal and courier handoffs.
How to contact Canada Post customer service
If you need help with a delayed, missing, damaged, or incorrectly delivered parcel, contact Canada Post directly. Prepare your tracking number, Delivery Notice Card number, sender details, recipient details, delivery address, order confirmation, and the latest tracking status.
- Canada Post customer service: 1-866-607-6301
- Official support: Canada Post Support
- Track page: Canada Post Track
- Service alerts: Canada Post delivery service alerts
Additional FAQs
Can I track a Canada Post package after it leaves Canada?
Yes, if the service includes tracking and the destination carrier shares updates. After handoff, updates may appear under Canada Post, USPS, or another postal operator depending on the destination country.
How long does the post office hold a Canada Post parcel?
The pickup period can vary by item and location. Check the Delivery Notice Card or tracking result for the pickup deadline. If the parcel is not collected in time, it may be returned to the sender.
Who can start a Canada Post claim?
The sender usually has the shipping receipt, service details, coverage information, and documents needed to start a claim. If you are the recipient, contact the sender first and explain the issue.
