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Cainiao tracking

What is Cainiao logistics?

China Smart Logistics Network, which is shortened and known as Cainiao, is a Chinese logistics company that was created by Alibaba in 2013. In 2016, the company made waves by announcing that it was going to guarantee Cainaio parcel delivery to any location within China in 24 hours or less, and in 72 hours or less worldwide.

Part of Cainiao's success, along with its backing by e-commerce giant Alibaba, was its working partnerships and collaborations with China's top 14 delivery firms, such as YTO Express, Yunda, Shentong Express, ZTO Express, among others. This meant it could immediately extend its parcel forwarding reach and delivery times both within China and worldwide.

Today, Cainiao is one of the largest logistics solutions companies in China. Achieving unicorn status as of 2018, the company has gone from strength to strength and those opting for premium delivery on major e-commerce shops and marketplaces such as Alibaba will likely be shipping with Cainiao or one of their partners.

Internationally, Cainiao also collaborates with couriers overseas, including UPS, FedEx, among many others. This is why it is best to think of Cainiao is a forwarding company, which will handle your parcel at a certain point in its journey before being passed on to another private courier or logistics company. This is why it is advised to track Cainiao shipment through Ship24, an independent and universal shipping platform that will allow you to continue tracking your parcel as it passes between handlers on the way to its final destination. For instance, if you order an item from a marketplace in China, it may be handled initially by Cainiao, however, when it leaves China and reaches Europe or America, it could be handed over to any number of couriers in order to complete what is known as the last mile of its journey (from local distribution center to final address). When this is the case, Cianiao shipment tracking may not have the latest details available on your parcel, right when you need it most, such as if it is out for delivery. Ship24 allows true end-to-end Cianiao parcel tracking whichever courier the parcel delivery is being handled by.

Therefore, once you have your Cainiao tracking number, avoid the headache of tracking on various websites and use Ship24 from start to finish for a complete tracking solution. Our online, free-to-use system will be updated with every event (a change in parcel status or location) which will be readily available for you to access whenever you need it, 24 hours a day, 7 days a week.
Today, Cainiao is one of the largest logistics solutions companies in China. Achieving unicorn status as of 2018, the company has gone from strength to strength and those opting for premium delivery on major eCommerce shops and marketplaces such as Alibaba will likely be Cainiao shipping.

Where is Cainiao based?

Cainiao is a Chinese company, whose base of operations remain in China. The headquarters of the company are located at the following address:

Block B1, XIXI center,
No.588 West Wenyi Road, Xihu
District, Hangzhou City, PR China.

When you are searching for Cainiao parcel tracking information, you should not expect to see your Cainiao parcel at this address, as the address above is a location that deals with head office-related activities and not parcel processing. Cainiao works so well because it has a large number of processing and sorting warehouses across China, as well as links with other couriers which can process parcels, meaning your order will pass through the nearest and most convenient parcel processing center to its origin.

If you want to track where your Cainiao parcel is, as soon as you receive your Cainiao shipment tracking parcel then head to Ship24 for universal Cainiao parcel tracking. Ship24 has the capability to track a parcel worldwide and through various handlers thanks to its universal, multi-courier tracking system.

Do Cainiao parcels get handled by other couriers?

Cainiao works with lots of national and international couriers and logistics delivery companies, which gives users universal shipping capability. Although this has meant it has become a huge logistics company with an international reach, it has meant that parcel handling can change as your Cainiao parcel progresses along its route. If you want to track your shipping Cainiao shipment effectively, use a universal tracking system such as Ship24.

Ship24 is a separate entity to any of the couriers that will be handling your parcel, therefore it offers universal Cainiao parcel tracking, even if (or when) your parcel changes hands on the way to its final destination.

Ship24's powerful global tracking system can not only track your parcel while it is being handled by Cainiao (for instance, when your parcel is being handled by Cainiao in China) but will continue to bring you tracking information on your parcel when it is handed over to another courier company in another country.

Using Ship24 means you are scanning over 900 couriers and thousands of online shops for free, giving you the best chance of finding your parcel and the relevant information about it, including its locating and status, instantly. Both buyers and sellers using Cainiao shipping services are opting to track Cainiao parcels on Ship24 because of these reasons.

Does Cainiao deal with packages directly?

Through deals made with over 40 domestic courier and logistics partners in 2016, Cainiao gained access to some 200 warehouse networks. Collaborations with companies such as RRS and Suning also meant that it could massively reduce delivery times due to this rapid network expansion. Today, Cainiao has many of its own warehouses and the company also manages a certain number of express delivery stations as part of its operations, on top of the network it gained access to through the aforementioned deals.

When tracking a Cainiao shipment, you should be aware that your Cainiao parcel may not travel through a warehouse owned by Cainiao, as it could be handled by another company's sorting or processing. In order to know where your parcel is being processed; you can access all your Cainiao tracking information at Ship24. Just head to the website and enter your tracking number (which you should receive from the seller or marketplace at the point of sale), enter it into the search bar, and get the latest tracking information on your Cainiao parcel in as near to real-time as possible.

Can I track my Cainiao parcel in real-time?

You can track your Cainiao parcel as near to real-time as possible using the Ship24 universal tracking platform. Simply enter any courier tracking number into the Ship24 website at any time and receive the latest information on your parcel instantly.

What will my Cainiao parcel tracking number look like?

Cainiao parcel tracking numbers are rarely the same because they could be handled by so many different couriers. However, you don't need to be an expert in identifying which tracking number corresponds with which courier, as Ship24's tracking system does that for you.

Ship24 universal tracking has an in-built auto-detection functionality that automatically detects the courier from the tracking number you enter. This way, if it is a Cainiao specific tracking number or Cainiao uses Yanwen to handle the package and it is a Yanwen tracking number, it doesn't matter, Ship24 will still be able to provide the relevant information for your parcel.

However, in general, tracking numbers usually consist of around 10 to 20 numbers and letters, such as "LPxxxxxxxxxxxxxx"(with the x's representing a random sequence of numbers such as LP4936748399533)

Yanwen tracking numbers typically start with the letters L and P, followed by a sequence of 14 digits. (The letters will always be in capitals). Again, you do not need to know the courier which is handling your parcel in order to track a Cainiao parcel, simply entering the tracking number you were originally given and Ship24 can locate and track your parcel. This is why many merchants, as well as customers, are opting to use Ship24 for their tracking needs. They do not need to worry about which website to go to, to enter their Cainiao tracking number, or if they will need to enter that tracking number into a different website if the parcel changes hands. All tracking can be done from the one-stop-shop for tracking, at Ship24.

What will Cainiao parcel tracking updates be?

When checking the status or location of an order, there are a number of different status events you may come across. These will be the same on both the Cainiao website and the Ship24 website. However, Cainiao may not be able to effectively track your parcel if it is handled by a different courier. Therefore, Ship24 is recommended for end-to-end tracking, due to its multi-courier capability.
Below are some examples, along with explanations, of the different statuses you may come across when tracking your Cainiao parcel:

  • Waiting for the carrier to pick up: Your Cainiao package is awaiting pick-up by the carrier.
  • Pick-up: means that the package has arrived at a local delivery point.
  • Delivered: means that the Cainiao package was delivered successfully to the address.
  • Undelivered: means that the delivery of the package failed. This could be due to a number of different reasons, such as the buyer was not available at the time of the delivery, the delivery was delayed and rescheduled, or because of an address problem.
  • In transit: The Cainiao package is heading towards its next destination checkpoint or its final destination
  • Arrived at Destination: means that the package has arrived in the destination country.
  • Waiting for pick up: means that the package has arrived at the local delivery center
  • Security check failed: means that the parcel has failed to pass the security check and won't be shipping. This could be because of an issue at customs or because it contains a prohibited item, please check with your courier for further information.

If you are tracking your parcel with Cainiao and you get the tracking status "not found", then it could be because the tracking number has changed during transit (if it is handed over to another courier) or because the parcel has not yet been received by the courier or they have not scanned in the parcel at the processing location as of yet. (Sometimes there can be a delay between the scanning process and the tracking availability in the system).

If the parcel number has changed, do not worry, Ship24 universal tracking is designed to take these tracking number changes into account and you can still use the original tracking number to find your parcel on the Ship24 website.

Where can I access free universal shipment tracking for Cainiao?

Thanks to Ship24's universal multi-courier tracking system, tracking a Cainiao parcel is easy. Ship24 actively scans over 900 couriers and thousands of shops as soon as you enter your Cainiao tracking number on the website, giving you optimal capability at your fingertips, for free.

Tracking with Ship24 over Cainiao directly is advised for two main reasons:

  • When one shops at a number of eCommerce shops or marketplaces, they will require the ability to track different logistics companies handling their various shipments. Ship24 tracking has the capability to search for up to 10 different tracking numbers with 10 different couriers at the same time.
  • When one opts for a number of different transportation methods for parcels, this could change the handler (with some couriers specializing in slower modes of parcel delivery, such as sea and road, than others who specialize in faster modes, such as by air). The best way to keep track of your parcel no matter which courier or transportation method it is shipped with is with Ship24.
    How long does Cainiao take to ship?

Since 2016, Cainiao's goal was to deliver anywhere in China within 24 hours and to deliver across the globe within 72 hours if you opt for its premium service. However, standard delivery times can be between 10 and 70 days depending on the size, weight and location of your parcel (with particularly remote locations taking the longest).

Cainiao delivers in more than 150 countries in the world in partnership with other logistics companies. However, you can track your Cainiao parcel in any of the 150 countries the service delivers to for free at Ship24.

What are prohibited goods you cannot ship with Cainiao?

For safety, legal and health reasons, Cainiao and its courier partners are not able to carry some prohibited items:

  • Perishable products such as fresh meat, fish, and others.
  • Live animals, bees, silkworms, pest and vermin, and leeches, etc (there are exceptions for products sent in registered small packages to officially recognized institutions for technical use)
  • Products that interfere with public health
  • Products with insulting or indecent texts or images.
  • Goods that are prohibited to delivery by the law (weapons and dangerous substances).
  • Products that are explosive, corrosive, toxic, flammable, or radioactive.
  • Products such as firecrackers, kerosene, gasoline, alcohol, lacquer, gunpowder, pesticides, and so on
  • Psychologic substances such as opium, cocaine, morphine, and other narcotics.

The following items can be sent as insured postal items only:

  • Coins, banknotes, cheques, traveler's cheque, or any bearer securities.
  • processed or unprocessed platinum, gold or silver, precious stones, jewelry, and other valuable articles.
    The buyer can find out more information on the Cainiao website, prohibited items may vary depending on the country/destination.
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