Cainiao, also known as China Smart Logistics Network Limited, is a logistics provider that was founded by Alibaba Group that provides services such as the economy and standard shipping methods on the AliExpress platform. It is generally cheaper than AliExpress but takes a longer shipping time.
Track your Cainiao packages by going to the Ship24 homepage, entering your Cainiao tracking numbers and waiting for your results to show up.
What is Cainiao logistics?
Part of Cainiao's success, along with its backing by eCommerce giant Alibaba, was its working partnerships and collaborations with China's top 14 delivery firms, such as YTO Express, Yunda, Shentong Express, and ZTO Express, among others. This meant it could immediately extend its parcel forwarding reach and delivery times both within China and worldwide.
Today, Cainiao is one of the largest logistics solutions companies in China. Achieving unicorn status as of 2018, the company has gone from strength to strength and those opting for premium delivery on major e-commerce shops and marketplaces such as Alibaba will likely be shipping with Cainiao or one of their partners.
Internationally, Cainiao also collaborates with couriers overseas, including UPS and FedEx, among many others. This is why it is best to think of Cainiao as a "forwarding company", which will handle your parcel at a certain point in its journey before being passed on to another private courier or logistics company.
However, when it leaves China and reaches Europe or America, it could be handed over to any number of couriers in order to complete what is known as the last mile of its journey (from the local distribution centre to the final address). When this is the case, Cianiao shipment tracking may not have the latest details available on your parcel, right when you need it most, such as if it is out for delivery.
Today, Cainiao is one of the largest logistics solutions companies in China. Achieving unicorn status as of 2018, the company has gone from strength to strength. Those opting for premium delivery on major eCommerce shops and marketplaces such as Alibaba will likely be Cainiao shipping.
Where is Cainiao based?
Cainiao is a Chinese company, whose base of operations remains in China. The headquarters of the company are located at the following address Block B1, XIXI Center, No.588 West Wenyi Road, Xihu District, Hangzhou City, PR China.
When you are searching for Cainiao parcel tracking information, you should not expect to see your Cainiao parcel at this address, as the address above is a location that deals with head office-related activities and not parcel processing.
Cainiao works so well because it has a large number of processing and sorting warehouses across China, as well as links with other couriers which can process parcels, meaning your order will pass through the nearest and most convenient parcel processing centre to its origin.
How do I track my parcel from Cainiao?
You can track your Cainiao parcels using Ship24's tracking system. Ship24's comprehensive tool is the best way to track your parcels' whereabouts and status since you can use it multiple times by tracking up to 10 parcels at the same time.
Simply copy your 13-digit Cainiao tracking number and place it on the Ship24 homepage and you should receive results within a few seconds. Another good thing about using Ship24 is it's completely free and you don't need to fill up forms.
However, you can create an account so that you can save your parcels and save time by not inputting the Cainiao tracking number again.
Where can I track Cainiao Super Economy Global tracking?
To get tracking for Cainiao Super Economy Global, you must first receive a Cainiao tracking number that can be found on the receipt or on the confirmation email that they have sent you.
Once you have your Cainiao tracking number, enter it on a universal tracking website such as Ship24. Not only does Ship24 track your Cainiao Super Economy Global parcels, but it can also track other services provided by Cainiao, as long as that service can be tracked.
You can track up to 10 Cainiao Super Economy Global tracking numbers at the same time and get results almost instantly on Ship24. Millions of users use Ship24 to track their orders from AliExpress, Tmall, Shopee, SHEIN, and thousands of other marketplaces.
Can I track my Lazada orders with Cainiao tracking numbers?
You can track your Lazada orders if the seller or merchant has provided you with a Cainiao tracking number. To track your Lazada orders, simply ask the sender to send you the tracking numbers and once you have received them, copy it onto the Ship24 homepage. You should receive real-time updates on the current location of your Lazada orders.
With Ship24, you can track up to 10 Cainiao tracking numbers.
How can I track my Cainio parcel in Singapore and Malaysia?
Whether it is a small parcel or a big parcel, all you need to get real-time events is your Cainiao tracking number.
Cainiao Singapore Tracking
When you are receiving a parcel to Singapore by Cainiao, you can request a Cainiao tracking number from the sender. This Cainiao tracking number can also be found on your email address or via text message.
Tracking your Cainiao package in Singapore can be done by entering the tracking number on the Ship24 homepage. After a few seconds, you will receive tracking updates on the whereabouts of your Cainiao parcel being shipped to Singapore.
Cainiao Malaysia Tracking
Tracking your Malaysia Cainiao parcel is simple with Ship24. All you need is your Cainiao tracking number and input it on the Ship24 homepage. If you don't have your tracking number, contact the sender or check your email address.
When you track with Ship24, you can track your Cainiao parcels anywhere around the world, including Malaysia.
With Ship24, you track up to 10 parcels at the same time and get information almost instantly.
Can I track my global Cainiao parcels?
You can track your global packages on the Cainiao website or by using third-party tracking sites like Ship24. Ship24 has a universal tracking system where it can track 1,200 couriers globally and gives you the latest details and updates you need to know about your Cianiao packages, including shipping methods such as Cainiao Super Economy for Special Goods and Cainiao Standard for Special Goods.
With Ship24's global tracking, you can also track other couriers from other countries such as the PHLPost, Singapore Post, Pos Malaysia, China Post, and many other national postal couriers.
How do I find my Cainiao tracking number?
Finding your Cainiao tracking number is simple. Cainiao tracking numbers are usually 13 digits and it's a combination of letters and numbers. This can be found on the shipping label, the receipt, or on the parcel itself.
If you are the one receiving the parcel, you can ask the sender to send you the tracking number or you can check your email address to check for the Cainiao tracking number.
Can I track my Cainiao parcel in real time?
You can track your Cainiao parcel as near to real-time as possible using the Ship24 universal tracking platform. Simply enter any courier tracking number into the Ship24 website at any time and receive the latest information on your parcel instantly.
What will my Cainiao parcel tracking number look like?
Cainiao parcel tracking numbers are rarely the same because they could be handled by so many different couriers. However, you don't need to be an expert in identifying which tracking number corresponds with which courier, as Ship24's tracking system does that for you.
Ship24 universal tracking has an in-built auto-detection functionality that automatically detects the courier from the tracking number you enter. This way, if it is a Cainiao tracking number or if Cainiao uses Yanwen to handle the package and it is a Yanwen tracking number, it doesn't matter, Ship24 will still be able to provide the relevant information for your parcel. This works for other couriers too, like USPS.
However, in general, tracking numbers usually consist of around 10 to 20 numbers and letters, such as "LPxxxxxxxxxxxxxx"(with the x's representing a random sequence of numbers such as LP4936748399533).
Yanwen tracking numbers typically start with the letters L and P, followed by a sequence of 14 digits. (The letters will always be in capitals). Again, you do not need to know the courier which is handling your parcel in order to track the parcel.
Simply enter the Cainiao tracking number you were originally given and Ship24 can locate and track your parcel. This is why many merchants, as well as customers, are opting to use Ship24 for their tracking needs.
They do not need to worry about which website to go to, to enter their Cainiao tracking number, or if they will need to enter that tracking number into a different website if the parcel changes hands. All tracking can be done from the one-stop shop for tracking, at Ship24.
Cainiao Tracking Notifications
When checking the status or location of a Cainiao tracking number, there are a number of different status events you may come across.
Below are some examples, along with explanations, of the different statuses you may come across when tracking your Cainiao package:
| Cainiao Tracking Status | Description |
| Accepted by carrier | The package is delivered to Cainiao in the origin country (China). It is on the way to the airport to be delivered to the destination country. |
| Received by line-haul | The package is transferred to another courier that will transport the package to another location. |
| Hand over to airline | The package is with an airline or a cargo plane that will transport it to the destination country. |
| [Fenggang Town]Inbound in sorting center | The package arrived at the processing centre of Cianiao in Fenggang Town. |
| [Fenggang Town]Outbound in sorting center | The package has been dispatched from the processing centre of Cianiao in Fenggang Town. |
| [Shatian Town]Outbound in sorting center | The package arrived at the processing centre of Cianiao in Shatian Town. |
| [Shatian Town]Inbound in sorting center | The package has been dispatched from the processing centre of Cianiao in Shatian Town. |
| Inbound in sorting center | The package arrived at the processing centre of Cianiao in China. |
| Outbound in sorting center | The package has been dispatched from the processing centre of Cianiao in China. |
| Import clearance success | The package is cleared from customs. |
| Depart from transit country or district | The package is leaving the connecting country it is at. |
| Arrive at transit country or district | The package is in a connecting country. |
| Import clearance start | The package is undergoing customs clearance. |
| Delivered | The package is received by the recipient. |
Where can I access free international parcel tracking for Cainiao?
Thanks to Ship24's universal multi-courier tracking system, tracking a Cainiao parcel is easy. Ship24 actively scans over 1,200 couriers and thousands of shops as soon as you enter your Cainiao tracking number on the website, giving you optimal capability at your fingertips, for free.
Cainiao Global Tracking with Ship24
Global tracking with Ship24 over Cainiao directly is advised for two main reasons:
- When one shops at a number of eCommerce shops or marketplaces, they will require the ability to track different logistics companies handling their various shipments. Ship24 tracking has the capability to search for up to 10 different tracking numbers with 10 different couriers at the same time.
- When one opts for a number of different transportation methods for parcels, this could change the handler (with some couriers specializing in slower modes of parcel delivery, such as sea and road, than others who specialize in faster modes, such as by air). The best way to keep track of your parcel no matter which courier or transportation method it is shipped with is with Ship24.
How long does Cainiao take to ship?
Since 2016, Cainiao's goal was to deliver anywhere in China within 24 hours and to deliver across the globe within 72 hours if you opt for its premium service. However, standard delivery times can be between 10 and 70 days depending on your parcel's size, weight, and location (with particularly remote locations taking the longest).
Cainiao delivers in more than 150 countries in the world in partnership with other logistics companies. However, you can track your Cainiao parcel in any 150 countries the service delivers to for free at Ship24.
Why is my Cainiao tracking number not working?
Cainiao tracking number may not work or update sometimes due to the following reasons:
- The parcel is still under processing. This could take several hours or a few days before tracking becomes available.
- There could be some typos on the Cainiao tracking number. Be sure to re-check each letter and number when typing the tracking number.
- Contact the sender to see if they have sent you the right tracking number.
If there is still no tracking after several days, it is best to contact a local Cainiao office and ask for assistance regarding this matter.
What are the different Cainiao shipping methods?
Cainiao offers different types of shipping methods to its consumers. Depending on how fast you need your Cainiao parcel to be delivered, you can opt to choose from Cainiao's six types of delivery.
Cainiao Super Economy and Cainiao Super Economy Global
Cainiao Super Economy and Cainiao Super Economy Global are types of shipping methods that are available on the AliExpress checkout. It offers cheap shipping solutions and is often used as the free shipping method when items are purchased in AliExpress. There are no tracking numbers provided when this shipping method is chosen, so tracking will not be available. Although tracking will only be available if the item is being shipped around China, in which case, a tracking number is provided.
Cainiao Super Economy for Special Goods and Cainiao Standard for Special Goods
This type of delivery is a special version of the Cainiao Super Economy. The difference is that it is slightly more expensive and it applies to items that have a value of less than $5 and weigh less than 2 kg. Cainiao Super Economy for Special Goods and Cainiao Standard for Special Goods have end-to-end tracking meaning that a tracking number is provided so you can track your parcels.
Cainiao Expedited Standard
This type of delivery is the most expensive Cainiao has to offer. Cainiao Expedited Standard offers end-to-end tracking as well and the only difference between this type of delivery and Cainiao Super Economy for Special Goods is that it has no restrictions on the weight and sizes of the parcel.
Cainiao Heavy Parcel Line
Cainiao Heavy Parcel Line is a shipping method that is also available on the AliExpress checkout. It is an option that is available for parcels that do not meet the size and weight requirements of Cainiao's economy and standard shipping.
Cainiao Delivery Time
Depending on which shipping method you have chosen, the delivery time of your Cainiao parcel may vary.
| Cainiao Shipping Method | Delivery Time |
| Cainiao Super Economy | 30 to 50 working days |
| Cainiao Super Economy Global | 30 to 50 working days |
| Cainiao Super Economy for Special Goods | 20 to 40 working days |
| Cainiao Standard for Special Goods | 20 to 40 working days |
| Cainiao Expedited Standard | 20 to 40 working days |
| Cainiao Heavy Parcel Line | 30 to 50 working days |
Please keep in mind that the delivery time will vary on the size, weight, and delivery location of each parcel. Track your Cainiao parcel on Ship24 to be updated with its journey until your front door.
Note that Cainiao Super Economy does not offer end-to-end tracking and that the difference between Cainiao Super Economy for Special Goods and Cainiao Expedited Standard is that the latter does not have any size restrictions.
Do Cainiao parcels get handled by other couriers?
Cainiao works with lots of national and international couriers and logistics delivery companies, which gives users universal shipping capability. Although this has meant it has become a huge logistics company with an international reach, it has meant that parcel handling can change as your Cainiao parcel progresses along its route. If you want to track your shipping Cainiao shipment effectively, use a universal tracking system such as Ship24.
Ship24 is a separate entity from any of the couriers that will be handling your parcel, therefore it offers universal Cainiao parcel tracking, even if (or when) your parcel changes hands on the way to its final destination.
Ship24's powerful global tracking system can not only track your parcel while it is being handled by Cainiao (for instance, when your parcel is being handled by Cainiao in China) but will continue to bring you tracking information on your parcel when it is handed over to another courier company in another country.
Using Ship24 means you are scanning over 1,200 couriers and thousands of online shops for free, giving you the best chance of finding your parcel and the relevant information about it, including its location and status, instantly. Both buyers and sellers using Cainiao shipping services are opting to track Cainiao parcels on Ship24 because of these reasons.
Does Cainiao deal with packages directly?
Through deals made with over 40 domestic courier and logistics partners in 2016, Cainiao gained access to some 200 warehouse networks. Collaborations with companies such as RRS and Suning also meant that it could massively reduce delivery times due to this rapid network expansion.
Today, Cainiao has many of its own warehouses and the company also manages a certain number of express delivery stations as part of its operations, on top of the network it gained access to through the aforementioned deals.
When tracking a Cainiao shipment, you should be aware that your Cainiao parcel may not travel through a warehouse owned by Cainiao, as it could be handled by another company's sorting or processing. In order to know where your parcel is being processed; you can access all your Cainiao tracking information at Ship24.
Just head to the website and enter your tracking number (which you should receive from the seller or marketplace at the point of sale), enter it into the search bar, and get the latest tracking information on your Cainiao parcel in as near to real-time as possible.
What are prohibited goods you cannot ship with Cainiao?
For safety, legal and health reasons, Cainiao and its courier partners are not able to carry some prohibited items.
List of Prohibited Items
- Perishable products such as fresh meat, fish, and others.
- Live animals, bees, silkworms, pests and vermin, leeches, etc (there are exceptions for products sent in registered small packages to officially recognized institutions for technical use).
- Products that interfere with public health.
- Products with insulting or indecent texts or images.
- Goods that are prohibited from delivery by the law (weapons and dangerous substances).
- Products that are explosive, corrosive, toxic, flammable, or radioactive.
- Products such as firecrackers, kerosene, gasoline, alcohol, lacquer, gunpowder, pesticides, and so on
- Psychologic substances such as opium, cocaine, morphine, and other narcotics.
The following items can be sent as insured postal items only:
- Coins, banknotes, cheques, traveller's cheques, or any bearer securities.
- processed or unprocessed platinum, gold or silver, precious stones, jewellery, and other valuable articles.
The buyer can find out more information on the Cainiao website, prohibited items may vary depending on the country/destination.
How do I contact Cainiao shipping?
You can reach the Cainiao customer through their contact number to inquire about their services, tracking updates, or any issues regarding your parcels. Cainiao's shipping customer care number is +86400-6767-903.
