GLS tracking

Enter your GLS tracking number on Ship24 to see live status updates on any device. You can track several GLS parcels at once and follow them in one place without creating an account. You can also track on the official GLS tracking website, through the MyGLS app in supported markets, or by using delivery links and notifications sent by GLS.

What is GLS?

GLS, short for General Logistics Systems, is a parcel delivery group headquartered in Amsterdam. Founded in 1999, it operates across Europe and North America through local GLS companies and partner networks.

Depending on the market, GLS offers home delivery, ParcelShop collection, parcel locker delivery, and business shipping services. Because of this, GLS tracking can look slightly different by country, especially for live delivery views, pickup-point deliveries, and delivery notifications.

How do I track a GLS parcel?

There are several ways to track a GLS shipment. You can use Ship24, the official GLS tracking page, the MyGLS app (depending on the region), or delivery notifications sent by GLS.

Track your parcel on Ship24

1. Enter your GLS tracking number in the search field at the top of this page.
2. Click the search button to start tracking.

Ship24 is useful if you want to track several parcels in one place or follow a shipment across different courier handovers. It is also helpful when a GLS parcel is passed to a local delivery partner during the final part of the journey.

For information: If your parcel cannot be found, click on "Add Details" and enter your postcode as GLS requires it to get results.

Track your parcel on the official GLS website

1. Open the official GLS tracking page for your country or GLS Group's tracking page.
2. Enter your parcel number. In some GLS markets, you can enter more than one parcel number at the same time.
3. Click the tracking button to view the latest shipment status.

Depending on the country, the official GLS tracker may also support a Track ID from a delivery notice or ask for the destination postal code to open full tracking details.

Other official ways to track a GLS shipment

• MyGLS app: In supported markets, the app lets you check shipment progress on your phone and may also show live delivery details, remaining stops, or delivery options on the day of delivery.
• Email or SMS notifications: Some GLS services send status notifications such as label created, shipment received, out for delivery, exception, or delivered.
• ParcelShop or parcel locker notifications: If your parcel is redirected or delivered to a pickup point, GLS may notify you when it is ready for collection.
• Proof of delivery lookup: In some markets, you can also retrieve delivery confirmation from the official GLS tracking page.

Note: GLS tracking tools and delivery options vary by country. If a feature is not visible on one GLS site, it may only be available in another GLS market.

GLS Tracking Number Format

GLS tracking numbers can vary by market and service. Some GLS shipments use numeric parcel numbers, while others use shorter alphanumeric references.

Examples based on the tracking numbers you provided include 68762433409, 50762951259, and 23761435268, which are numeric, as well as 00KNB4W6 and 00KIV0NC, which are alphanumeric.

If you need a deeper format guide, you can read our GLS tracking number page.

Where to find your GLS tracking number

• Shipping confirmation email: Often sent by the seller, sender, or online store.
• Order history page: Available in some eCommerce accounts after dispatch.
• Parcel label or receipt: If you sent the parcel yourself, the tracking number is usually printed on the receipt or label.
• GLS delivery notice: In some countries, you may also receive a Track ID on a notification card or delivery message.

Tip: Enter the number exactly as shown. A single wrong character can stop the tracking result from loading.

Understanding GLS Tracking Status Messages

When you track a GLS parcel, you may see different status messages as it moves through the network. The wording can vary slightly by country, but the general meaning is usually the same.

Status	Meaning
The parcel data was entered into the GLS system / Label created	The shipment information has been created, but GLS may not have received the parcel physically yet.
The parcel was handed over to GLS / Parcel picked up by GLS	GLS has received the shipment and the transport process has started.
The parcel has reached the parcel center	The parcel arrived at a GLS depot or sorting facility for processing.
The parcel has left the parcel center	The parcel has departed a GLS facility and is moving to the next hub or delivery area.
In transit	The shipment is moving through the GLS network between facilities or countries.
The parcel is expected to be delivered during the day / Out for delivery	The parcel is with the courier and is planned for delivery that day.
The parcel has been delivered	The shipment was delivered to the recipient, an authorised person, or another accepted delivery point.
Delivered to GLS ParcelShop	The parcel is available for pickup at a GLS ParcelShop or another selected collection point.
The parcel could not be delivered as the consignee was absent	A delivery attempt was made, but nobody was available to receive the parcel.
The parcel could not be delivered as further address information is needed	GLS needs more complete address details before delivery can continue.

Note: Status wording may vary by country and service. If the exact message is unclear, focus on whether the parcel is awaiting handover, moving in transit, out for delivery, available for pickup, or delivered.

Typical Status Progression

1. Shipment information received or label created
2. Parcel handed over to GLS
3. Parcel reaches a parcel center
4. Parcel leaves the parcel center
5. Out for delivery or redirected to a pickup point
6. Delivered

Cross-border shipments or pickup-point deliveries can include extra steps, especially if the parcel moves through customs or is redirected to a ParcelShop or locker.

GLS Tracking Issues and How to Fix Them

• Tracking only shows label created: This usually means the sender created the shipment, but GLS has not scanned the parcel into its network yet. Wait for the first physical scan or contact the sender.
• No update for one or two days: Long-distance and international shipments can have gaps between scans while the parcel is moving between facilities.
• Delivered to GLS ParcelShop: Your parcel is ready for collection at a pickup point. Bring the required pickup details or identification if requested.
• Address information needed: GLS may need more delivery details before attempting delivery again. Contact the sender or your local GLS support team.
• Delivered but parcel not received: Check with neighbours, reception, a safe place, or the pickup point first. If you still cannot locate it, contact GLS or the sender with the tracking number.
• No result found: Re-enter the tracking number carefully. If it still does not work, try again later or check whether you were given a different parcel number or reference.

If you are tracking a parcel moving between countries, you can also read our GLS international tracking guide for customs and partner-handover questions.

Delivery Schedules and Timeframes

GLS delivery schedules depend on the country, service level, origin, and destination. Many GLS home deliveries take place on working days, while some markets also offer Saturday services or pickup-point alternatives.

International shipments can take longer because of linehaul transfers, customs checks, partner handovers, public holidays, and weather disruptions. For the most accurate view, always rely on the latest tracking scan rather than a general transit estimate.

What can affect GLS delivery times?

• Distance between origin and destination
• Domestic or international routing
• Customs clearance for cross-border shipments
• Peak season shipping volumes
• Parcel redirection to a ParcelShop or locker
• Incorrect or incomplete address details

Helpful tips

• Check the latest scan first, especially if the parcel is out for delivery or redirected to a pickup point.
• If your shipment is time-sensitive, keep the tracking number until the parcel is fully delivered or collected.
• For service-specific details, you can also view our GLS Express tracking page.

Recent GLS changes that can affect tracking

GLS is expanding its pickup-point and parcel locker network across Europe. Because of this, more shipments may show pickup-point, ParcelShop, or locker-related statuses instead of a simple home-delivery-only flow.

In some markets, GLS also offers more advanced recipient tracking tools, such as live map tracking, remaining-stop visibility, delivery-time windows, and parcel redirection. These features are not identical in every country, so the tracking experience can vary from one GLS market to another.

Contacting GLS Customer Service

If you need help with a GLS shipment, start with the official GLS website for the destination country or the market handling the parcel. Local GLS sites often have the most accurate support options for that shipment.

When to contact GLS support

• You have not seen a first scan after the sender says the parcel was dispatched.
• The tracking page says delivered, but you cannot find the parcel.
• The parcel needs more address information.
• The shipment has been held at a pickup point and you need collection help.
• You need proof of delivery or confirmation of the drop-off location.

What to prepare before contacting support

• Your GLS tracking number or Track ID
• Sender and recipient details
• Destination postal code if requested by the GLS site
• A short description of the issue

Frequently Asked Questions

Here are some common questions about GLS tracking.

How do I track my GLS parcel?

You can track a GLS parcel on Ship24 by entering the tracking number in the search field at the top of this page. You can also use the official GLS tracking website, the MyGLS app in supported countries, or delivery notifications sent by GLS. If your parcel has only just been dispatched, wait for the first physical scan if no result appears right away.

What does a GLS tracking number look like?

GLS tracking numbers can vary by country and service. Some are numeric, such as 68762433409 or 23761435268, while others are shorter alphanumeric references, such as 00KNB4W6. Always enter the number exactly as shown on your receipt, shipping email, or delivery notice.

Can I track a GLS parcel without a tracking number?

In most cases, you need a parcel number to track a GLS shipment. In some markets, GLS also supports tracking with a Track ID from a notification card or delivery message. If you do not have either, ask the sender for the shipment details.

Why is my GLS tracking not updating?

Tracking can pause for a short time while the parcel is moving between facilities or waiting for the next scan. If the status still shows label created, the sender may have prepared the shipment but not yet handed it to GLS. If the delay continues, contact the sender or GLS support.

What does Delivered to GLS ParcelShop mean?

This means your parcel has been delivered to a pickup location instead of being handed over at your home or office. It may be a ParcelShop, parcel locker, or another approved collection point. Check the tracking details or delivery notification before going to collect it.

Can I track a GLS parcel in real time?

In some GLS markets, yes. Depending on the country, GLS may provide live delivery tracking, remaining-stop updates, or delivery windows through the official website, MyGLS app, or a link sent on the day of delivery. These features are not available in every market.

How do I know if my GLS parcel is out for delivery?

You will usually see a status such as Out for delivery or The parcel is expected to be delivered during the day. In some countries, GLS also provides a more detailed live delivery view once the parcel is close to the delivery stop.

How do I contact GLS about a shipment?

Go to the official GLS site for the country handling your parcel and use the local contact or help options there. Have your tracking number, postal code if needed, and shipment details ready before contacting support. If the shipment came from a store, you can also contact the sender for help.