General Logistics Systems (GLS) offers its users a proficient system known as GLS tracking. This system is designed to keep customers informed about the status of their parcels. Be it a domestic shipment or an international one, tracking allows customers to gain insights into the progress of their deliveries.
GLS tracking operates via unique identifiers assigned to each parcel, referred to as a GLS tracking number, parcel number, or track ID. The parcel number allows for the tracking of the package through each stage of the logistics process. Users access tracking information through various platforms, including the GLS website, the GLS Mobile App, or even a third-party tracking service. With these tools, a comprehensive understanding of the parcel's journey from sender to receiver is made possible.
How to Track GLS Orders
Upon dispatch of a parcel, a GLS tracking number is provided. This number is important for tracking the parcels and should be safely stored for future reference.
Tracking Orders through the GLS Website
To track your GLS orders on their website, simply visit the GLS website. The homepage provides a tracking option, where the shipment number can be input for tracking purposes.
Enter the GLS parcel number in the required field. Once entered, click on "Search" and the status of the parcel will be displayed, providing real-time updates on the location and expected delivery time.
Tracking Through the GLS Mobile App
To track using the GLS Mobile App, simply follow these steps:
- Download the GLS Mobile App from the appropriate app store based on the operating system of the mobile device.
- Upon successful installation, open the app. The main menu contains a parcel tracking option.
- Input the GLS track ID in the field provided. The real-time status of the parcel, including the current location and expected delivery time, will be displayed.
GLS Tracking Through Ship24
Tracking with Ship24 is another way to track your GLS parcels. With Ship24, you only need two steps to start tracking.
- On the homepage, there is a field for inputting tracking numbers. Enter the unique GLS tracking number. You can enter up to 10 GLS track IDs.
- Upon entry, the current status of the parcel is displayed. This includes the current location and the estimated delivery time.
GLS Express Delivery Tracking
Understanding the process of GLS Express tracking is a straightforward task. After sending a parcel via GLS Express, the sender receives a parcel number, which is essential for tracking the package's status. Entering this number on the GLS tracking page or GLS Mobile App provides real-time updates on the package's location and delivery status.
Furthermore, you can use third-party platforms like Ship24, which aggregates tracking data from more than a thousand couriers worldwide. By inputting the same shipment number into the Ship24 tracking field, you can easily monitor your parcel's journey. Always keep in mind the importance of keeping the shipment number safe until the parcel reaches the desired destination. It is the key to understanding the whereabouts of a GLS Express parcel at any given time.
Tracking International GLS Parcels
GLS covers 41 European countries including the UK, Belgium, Ireland, Germany, and the Netherlands. To obtain GLS international tracking, you must enter your tracking number and paste it on either the GLS tracking website or the universal tracking system, Ship24.
With Ship24, you can track up to 10 GLS tracking numbers simultaneously and get results within a matter of seconds. Ship24 guarantees that you will be with every step of your parcel's journey and if you create an account, you can save your parcel and receive notifications on its every move.
GLS SaturdayService Tracking
GLS starts to deliver their parcels between 8:00 am -10:00 am on the weekdays. To get delivery on Saturdays, you can obtain the GLS SaturdayService which allows you to get your packages before noon on Saturday. This service is only available to some European countries and can be tracked.
To know whether your express GLS parcel is on its way to your doorstep, simply copy the GLS tracking number on the homepage and get real-time events on the current status of your parcels.
GLS Tracking Notifications
On your GLS parcel's journey to its final destination, it will go through a series of tracking status and location updates.
Some of these or similar to these are listed below to help senders or receivers better understand their GLS parcel tracking updates.
| Tracking Notifications | Description |
| The parcel has reached the parcel center. | The package is at the parcel centre. |
| The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. | The sender has registered for a tracking number in the GLS system but has not given the package yet. |
| The parcel was handed over to GLS. | GLS has the package. |
| The parcel is expected to be delivered during the day. | The package is going to be delivered today. |
| The parcel has been delivered. | The recipient has taken the package. |
| The parcel has left the parcel center. | The package has left a GLS warehouse. |
| The parcel is stored in the parcel center. | The package is kept at a GLS warehouse. |
| The parcel has reached the parcel center and was sorted manually. | The package is at a GLS warehouse and is being sorted. |
| The parcel has been delivered at the ParcelShop (see ParcelShop information). | The package has reached a ParcelShop. |
| The parcel has been delivered/dropped off. | The package was dropped off at the delivery address. |
| The parcel was provided by the sender for collection by GLS. | The package has been sent by the sender for GLS to collect. |
| The parcel has reached the ParcelShop. | The package is at the ParcelShop. |
| The parcel is stored in the parcel center to be delivered at a new delivery date. | The package is kept at a parcel centre to be delivered on another date. |
| The parcel could not be delivered as the consignee was absent. | The package was not delivered because the recipient was not available. |
| The parcel has been picked up by GLS. | GLS has the package. |
| The parcel could not be delivered as further address information is needed. | The package was not delivered due to a lack of information about the delivery address. |
When you enter your tracking number on Ship24, you can get a complete overview of your tracking notifications as shown below.
GLS Tracking Number Not Updating
Sometimes, tracking information is not updated right away due to the processing of your package. This could take some time before the tracking system gets information from your package. In this case, wait for a few hours or at least 24 hours before trying to track again.
Watch out for any mistyped letter or number on your tracking number, it could sometimes be the case as well. If there are still no tracking updates after a few days, it is best to contact to sender or contact the closest GLS post office so they can help resolve the issue.
GLS Delivery Time
Standard GLS delivery usually takes less than 24 hours to reach its final destination depending on your location, with domestic shipping even arriving the same day in some countries, such as Ireland.
UK GLS package deliveries in the UK are usually completed in around 24 but can take up to 48 in some circumstances.
Shipping across Europe and to or from the United States with GLS International will take between 24 to 96 hours to arrive at its destination. GLS delivers packages Monday to Friday during working hours.
Delivery to the US usually takes longer than deliveries within Europe. Currently, GLS offers to ship to some states in America. To check whether GLS delivers to your desired destination, check with GLS directly on their website to ensure that your parcel can be delivered to the required location.
The GLS express delivery option is more expensive, but it means that your package will be delivered within 24 hours. If the package is not delivered within that time frame then the sender is eligible for a full refund, depending on the circumstances of the delay.
GLS Delivery to the UK
Yes! GLS does deliver in the UK, with average delivery times ranging from the same day to within 48 hours, depending on the size, weight, and destination of your parcel. Parcels that are destined for Ireland, which is not part of the UK, may experience longer delivery times which should be noted by senders.
GLS also ships to 41 countries in Europe and some states in the USA. Check with GLS to find out about their international shipping options.
My GLS parcel has been damaged, what do I do?
If a GLS parcel arrives with damage, the blame will lie with the sender, as it is their responsibility to pack the goods properly. If any GLS parcel has any external damage, the recipient can refuse to accept the parcel at the point of delivery. In this case, GLS will then return the parcel to the depot and inform the sender of the complaint.
If recipients accept a parcel only to find later it is damaged or finds the item inside is damaged upon opening, they must take up their complaint directly with the sender. GLS cannot check the contents of any sent packages and is only tasked with delivery, hence the responsibility being with the sender.
GLS Contact Information
If you have questions about how GLS works, their prices, GLS parcel tracking or any issue-related matter, you can contact their customer care by the numbers below. They should be able to answer all your questions if contacted during opening hours between Monday to Friday.
GLS Contact Number
| Location | Contact Number |
| Europe | +44 247 621 3455 |
| Ireland | 01 8606200 |
| Italy | +39 199 151188 |
| Germany | 06677-646907000 |
| United Kingdom | 0344 800 44 66 |
Please note that if you are not calling from inside the UK you will need to add the international code to this number to get through. Please also consider that timeframes across Europe may differ, which may affect your ability to call within their opening hours.
You can also fill out this form for inquiries.
About General Logistics Systems (GLS)
GLS is a logistics and parcel delivery company. Founded in 1999 in Amsterdam, the company has since become a subsidiary of the British postal service, the Royal Mail and has expanded its presence globally. GLS specializes in shipping and distributing packages and parcels to multiple international destinations and is a trusted courier for customers in Europe and the US.
GLS's main parcel delivery competitors include DHL in Europe and UPS and USPS in the United States.
