GLS tracking

What is GLS delivery?

General Logistics System, or GLS, it is a logistics and parcel delivery company. Founded in 1999 in Amsterdam, the company has since become a subsidiary of the British postal service, the Royal Mail and has expanded its presence globally. GLS specializes in the shipment and the distribution of packages and parcels to multiple international destinations and is a trusted courier for customers in Europe and the US.

GLS main parcel delivery competitors include DHL in Europe and UPS and USPS in the United States.

How do I track my GLS order?

In order to begin tracking your GLS parcel or package, you will need to receive your GLS tracking number. This will usually be in the form of a 14-digit numerical tracking code which will be created to identify your parcel once GLS has received it.

This tracking number or code will help you get all the information you need about your GLS order, such as the estimated day of delivery as well as ongoing tracking information as your parcel passes along its journey to its final destination and status updates as it reaches certain checkpoints.

The tracking number attached to your GLS parcel will be scanned at each point in its journey by a handler who will update the location and status of your parcel. On your parcel, the tracking number will be in the form of a unique barcode label. This information then becomes available for anyone with the tracking number to be able to access.

What options do I have for GLS parcel tracking?

Fortunately, tracking your GLS package is a simple process, with two options available. Firstly, you can head to the GLS website with your tracking number and begin tracking your parcel from there. Secondly, you can use Ship24, a site designed specifically for tracking GLS parcels, as well as parcels with hundreds of other couriers.

GLS tracking is available through its website, which could be useful for one-time or infrequent buyers that only ship orders with GLS and want to keep track of a single package or parcel. To tracking with GLS alone, once a customer has purchased the GLS parcel shipping service and GLS have received the package, they can head to the GLS website to begin tracking their GLS package. Buyers should note, however, that there are a number of shortcomings which could arise if the buyer opts to track with GLS. Such as:

  • If you shop with multiple marketplaces and eCommerce platforms worldwide, often that will mean needing to use more than one courier or a courier which has a presence in that country, not just GLS. In this case, you will need a shipment tracking tool which can track multiple carriers as well as GLS, which is possible with Ship24.
  • Different shipment transportation methods could mean that you need a different handler, such as if the parcel needs to be delivered within a day or two and to a remote destination. Therefore, you may need to choose a courier which can deliver within that timeframe or to that final location, which will not always be GLS.
  • GLS sometimes subcontract deliveries in some regions to other handlers. This could mean that the GLS website does not have the latest information on your package or parcel as it may be being processed under a slightly different tracking number or different system. Ship24 tracks hundreds of different couriers and scans all of them to find the latest on your GLS package. It is an all-encompassing tracking tool which offers the reassurance that should your parcel change hands or be handled by anyone else, Ship24 will be the best choice to keep you informed.

Is tracking with Ship24 better than tracking with GLS?

The difference between GLS and ship24 is that while the former can only offer tracking on GLS parcels through its website, the universal Ship24 tracking site gives users powerful multi-courier tracking on any parcel, worldwide.

Ship24 works with over 700 couriers and thousands of online shops, which gives it the capability to track parcels being carried by multiple couriers across the globe.

With global Ship24 tracking capability at people's fingertips, buyers no longer have to track their parcels on different websites depending on who their parcel is being handled by, which can sometimes be an arduous process finding the correct site to enter their tracking number on. Now, buyers and sellers alike can track all their shipments in one place! Whether with GLS or any of its competitors, such as FedEx, USPS, UPS, China Post, among other, can find all their tracking needs on Ship24.

Simply make your way to the Ship24 website and enter your tracking number to begin universal tracking on your parcel from any of the above couriers and many, many more. The service is fast, free and efficient and you can search for your parcel as many times as you like 24 hours a day 7 days a week!

How long does GLS take to deliver?

Standard GLS delivery usually takes less than 24 hours to reach its final destination depending on your location, with domestic shipping even arriving the same day in some countries, such as Ireland.

UK GLS package deliveries in the UK are usually completed in around 24 but can take up to 48 in some circumstances.
Shipping across Europe and to or from the United States with GLS international will take between 24 to 96 hours to arrive at its destination. GLS delivers packages Monday to Friday during working hours.

Delivery to the US usually takes longer than deliveries within Europe. Currently, GLS offers shipping to some states in America. To check whether GLS delivers to your desired destination, check with GLS directly on their website to ensure that your parcel can be delivered to the required location.

The GLS express delivery option is more expensive, but it means that your package will be delivered within 24 hours. If the package is not delivered within that time frame then the sender is eligible for a full refund, depending on the circumstances of the delay.

What are GLS shipping costs?

GLS shipping costs depend on your shipping requirements. GLS will take into consideration the size and the weight of your package and you will need to decide which service (standard or express) in order to determine the price of the shipment. Please note, the location of your parcels final destination can also sometimes change the price of shipping, depending on the region or area. This should be confirmed by GLS when you have entered all the relevant information concerning your delivery requirements.

There are four Euro zones in the GLS shipping system, from Euro I to Euro IV, the cheapest is Euro I and the most expensive is Euro IV. To check which countries are part of the Euro zones check the GLS official website.

Does GLS deliver in the UK?

Yes! GLS does deliver in the UK, with average delivery times ranging from the same day to within 48 hours, depending on the size, weight, and destination of your parcel. Parcels that are destined for Ireland, which is not part of the UK, may experience longer delivery times which should be noted by senders.

GLS also ships to 41 countries in Europe and some states in the USA. Check with GLS to find out about their international shipping options.

How do I contact GLS?

If you have questions about how GLS works, their prices, GLS package tracking, or about a specific parcel, you can call them directly on: 018606200. They should be able to answer all your questions if contacted during opening hours between Monday to Friday. Please note that if you are not calling from inside the UK you will need to add the international code to this number in order to get through. Please also consider that timeframes across Europe may differ, which may affect your ability to call within their opening hours.

You can also fill a short form on the contact page of the GLS website, and the customer care service team should be able to answer your GLS query as soon as possible.

What does my GLS parcel status mean?

On your GLS parcel's journey to its final destination, it will go through a series of parcel status and location updates. Some of these or similar to these are listed below to help senders better understand their GLS parcel tracking updates.

  • Pre-Shipment" GLS has received the order but has not yet obtained the package. Once GLS receives the shipment, another event update will be available to notify of the parcel being received.
  • Arrived at GLS Facility: The package has arrived and is at a nearby depot.
  • Customs Processing: Your GLS package is being cleared by customs and will be given back to GLS to continue its journey pending approval.
  • In Transit: Your package is on its way! Track the movement of your GLS parcel is best observed through Ship24.
  • Out for Delivery: Your GLS parcel is on route to its final destination for delivery, and in most cases of receiving this notification, your GLS parcel will be delivered the same day.

When will I receive GLS parcel tracking updates?

Events such as in the following list will all be notified to you through your tracking number on Ship24.

  • When your GLS parcel has been handed over to the carrier.
  • When your GLS parcel has been dispatched or left its country of origin.
  • When your GLS parcel has reached the destination country and is under customs inspection.
  • When your GLS parcel has reached its destination country.
  • When your GLS parcel is under another transit period. It can be in another country as a transit point and will be forwarded from there to its final destination country.
  • When your GLS parcel has arrived at the facility.
  • When your GLS parcel has been accepted by the carrier.
  • When your GLS parcel is waiting for pick up.
  • When your GLS parcel has been returned to sender.
  • When an attempted delivery has been made with your GLS parcel.
  • When your GLS parcel is being held by customs.

There will be many other instances where you will receive tracking updates on your GLS parcels, be sure to check with Ship24 to get the latest information on its status and whereabouts.

Ship24's auto-detect system means that whichever courier is handling your package will be recognized as soon as you enter the tracking number in the Ship24 website. This means if you want to track your package, you don't need to deal with extensive drop-down menus to select your courier or enter the information manually to help the system find it. Simply enter your tracking number into the Ship24 website and let the powerful universal tracking tool do the rest.

Ship24 offers true end-to-end tracking and multi-tracking number capability with 759 couriers, meaning it is the go-to solution for all your tracking needs.

Ship24 tracking is second to none for superior functionality and we keep our users informed on their GLS packages 24 hours a day, 7 days a week, free of charge!

My GLS parcel has been damaged, what do I do?

If a GLS parcel arrives with damage, the blame will lie with the sender, as it is their responsibility to pack the goods properly. If any GLS parcel has any external damage, the recipient can refuse to accept the parcel at the point of delivery. In this case, GLS will then return the parcel to the depot and inform the sender of the complaint.

If recipients accept a parcel only to later find it is damaged, or find the item inside is damaged upon opening, they must take up their complaint directly with the sender. GLS cannot check the contents of any sent packages and are only tasked with delivery, hence the responsibility being with the sender. With Ship24, you can find out the exact location of your package as well as real-time status updates delivered by GLS.

How often does GLS tracking update?

While some tracking tools can vary in response time, Ship24 offers as close to real-time as possible updates on the location and status of your GLS parcel.

Although the handler is responsible for scanning the tracking barcode on your parcel in order to update your parcels movement, once this information is made available it will become instantly available on the Ship24 website.

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