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Hermes is a well-known parcel brand in Europe, but the name can refer to different networks depending on where your parcel is shipped. In the UK, Hermes rebranded to Evri in March 2022, while in Germany, Hermes Germany GmbH continues to operate parcel services as part of the Hermes Group.
What is Hermes?
Hermes Germany GmbH is a logistics service provider based in Hamburg, focusing on national parcel delivery within Germany and offering international shipping services. It works with many online shops and multi-channel retailers.
Hermes UK is now Evri. Some retailers and marketplaces may still display “Hermes” in emails or order pages, but the UK courier network and tracking experience is under the Evri brand.
How to track Hermes packages?
To track a Hermes or Evri parcel, you typically need the tracking number provided by the sender or retailer. Once entered, tracking results show the latest parcel status and scan history (for example: received, in transit, out for delivery, delivered).
Track on the Ship24 Tracking Page
- Copy your Hermes or Evri tracking number from your shipping confirmation or order details.
- Go to Ship24 and paste the tracking number into the tracking field.
- Review the latest tracking updates and shipment progress.
Ship24 is useful when a parcel is handled by more than one carrier on its route, which can happen on cross-border deliveries.
Tracking on the Hermes Website
- Germany (myHermes.de): Use the Hermes “Sendungsverfolgung” page and enter your Sendungsnummer (shipment number).
- Austria (myHermes.at): Enter the “Shipment number/id” on the Hermes tracking portal.
- UK (Evri): Track on Evri using the parcel tracking code (or calling card number after an attempted delivery).
Hermes Tracking Number
Your Hermes tracking number is usually shared in the dispatch confirmation email, retailer order page, or printed on the parcel label.
- Evri (UK): Tracking uses a 16-character parcel tracking code. If a delivery was attempted, you can also track using the 8-digit calling card number.
- Hermes (Germany/Austria): Tracking uses a shipment number (Sendungsnummer / Shipment number). Formats can vary by sender and service, so use the number exactly as provided.
For Hermes Germany, tracking status is typically available within a few hours after the parcel is handed over to Hermes.
Hermes Tracking Statuses
Hermes tracking updates show where your parcel is in the delivery process. Below are common statuses you may see and what they typically mean.
| Status | What it means |
|---|---|
| Ticket Created | The shipment details have been created in the system, but the parcel may not have been handed over for processing yet. |
| Carrier Received | Hermes (or the delivery network handling the parcel) has received the parcel and it is entering the sorting process. |
| In Transit | The parcel is moving through the network between facilities or hubs on the way to the destination area. |
| Out For Delivery | The parcel has been assigned to a courier and is scheduled to be delivered that day. |
| Delivered | The parcel has been delivered to the destination. Depending on the service, it may be delivered to the address, a safe place, a neighbour, or a pickup point. |
Hermes Delivery Time
Delivery times depend on the origin network (Hermes Germany, Hermes Austria, or Evri in the UK) and the destination. Where available, Hermes publishes country-specific transit times in working days.
| Region / Network | Estimated Delivery Time |
|---|---|
| Germany (Hermes Germany) - Domestic | Up to 3 working days (from dispatch) |
| Germany to the Netherlands | 4 to 5 days |
| Germany to France | 5 to 6 days |
| Germany to Poland | 5 to 7 days |
| Germany to Italy | 6 to 8 days |
| Austria (Hermes Austria) - Domestic | 1 to 2 working days |
| Austria (Hermes Austria) - International | 2 to 5 working days |
| United Kingdom (Hermes UK is now Evri) - Standard | Usually 2 to 4 days |
| United Kingdom (Evri) - ParcelShop drop-off | 2 to 3 working days |
| United Kingdom (Evri) - Home collection | 3 to 5 working days |
| United Kingdom (Evri) - International | 3 to 7 working days |
How to Contact Hermes
You can contact Hermes based on your region.
Germany (Hermes Germany / myHermes)
- WhatsApp: +49 40 5935511111
- Email: info-paket@myhermes.de
- Postal address: Hermes Germany GmbH, Essener Straße 89, 22419 Hamburg, Germany
Austria (Hermes Logistik GmbH)
- Phone: +43 (0) 50 4376-37
- Customer service email: info@hlg.at
- Contact address (Vienna office): Wienerbergstraße 11, Turm B, 25. Stock, 1100 Wien, Österreich
United Kingdom (Evri, formerly Hermes)
- Customer service phone: 0330 808 5456
- Voice assistant: 24/7
- Advisors: Monday to Friday 8 am to 4 pm; Saturday 8 am to 2 pm
- Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
Frequently Asked Questions
Here are some frequently asked questions about Hermes tracking.
Are Hermes and Evri the same company?
In the UK, Hermes rebranded to Evri in March 2022. If your tracking page or retailer email still says “Hermes,” the parcel is usually handled through the Evri network in the UK.
Why is my Hermes tracking not updating?
Tracking updates appear when the parcel is scanned. It is normal to see gaps between scans overnight, during weekends, or during high-volume periods. For Hermes Germany, tracking status may only appear a few hours after handover to the courier.
Can I track a Hermes parcel without a tracking number?
In most cases, no. You will need the tracking reference from the sender or retailer. If you cannot find it, check the order confirmation email or request the tracking number from the sender.
What should I do if Hermes shows “delivery attempted”?
This status typically indicates that the courier was unable to complete delivery (for example, due to no access, an unsafe location, or address clarification being required). Follow the courier’s tracking instructions to rearrange delivery, choose a pickup option, or update delivery preferences if available.
How long does Hermes delivery take?
Delivery time varies by country and service. Hermes Germany commonly indicates delivery within a few working days after shipping for many domestic routes, while UK deliveries under Evri follow the service selected by the sender and local operating conditions.
How do I know whether my parcel is Hermes Germany or Evri?
Check the origin country and the tracking page referenced in your dispatch email. UK parcels typically route through Evri tracking tools (including the 16-character code), while German parcels often reference myHermes tracking and a shipment number.
