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A tracking API helps the customers follow their parcels on your website. Having a tracking API on your platform will help customers track their Shopee orders. With a tracking API, it can help your eCommerce site with return customers and could boost up the sales of your product.
Ship24 offers a tracking API service that guarantees you easy access to tracking parcels. So while you continue to do your business, Ship24 will do the rest for you!
Here are the following benefits you will receive from Ship24’s tracking API:
Ship24 gives you the latest information on the status of your parcels. It is a universal tracking platform capable of tracking more than 1200 couriers and 10000 merchants or shops. To track your Shopee order, look for the tracking number that the courier has provided you and copy it onto the Ship24 webpage.
With Ship24’s tracking API, you can get updates and information on your parcels. Information such as origin and destination country of the package, whether it has been received or returned by the customs. Lastly, it will tell you the date and estimated time of arrival of the packages.
Ship24’s tracking API system helps your business to keep track of multiple packages automatically.
There are several ways to track your Shopee order. You can track your orders by going to the website or by using the mobile app.
To track your orders on their website, here are the steps to be followed:
Click on your account (you can find this on the top right) and then click on “My Purchase”. You will be directed to the list of your orders. Find the order that you want to view and click the vehicle symbol at the top to view your order.
On the “My Purchase” page, you will also be able to see whether the merchant or seller has started sending the package. You can see it change from “To be shipped” to “To be received”.
To track your orders via the mobile app, here are the following steps:
On the front page of the app, you can click on “Me” on the bottom right to see your list of orders.
When you have done that, you will be directed to another page in which you can see if the seller has shipped or has not yet shipped. If it is being shipped already, you should see a status that says “To be received”.
Customers should be aware that if you are not receiving updates after you purchased your order, please wait 24-48 hours for the seller to prepare your order.
Shopee also uses trusted third-party logistic providers that help sellers ship to their customers abroad or within the country. With these trusted logistic providers, you will be given a tracking number that you can use to track your parcels using Ship24. For more accurate and effective tracking updates, using Ship24 is mostly used amongst a lot of users. By using tracking number patterns, Ship24 can instantly locate which courier and give you real-time updates of your parcels. One of the features is that you can track up to 10 parcels at the same time even if they’re all from different couriers!
While most orders can only be tracked through the Shopee website or mobile app, Shopee also has trusted integrated logistic providers. These trusted integrated logistics providers are third-party couriers that help support retailers ship their parcels. Some of them are J&T Express, LBC Express, Thailand Post, etc...
Depending on the country you reside in or shipping to, the logistic provider may vary.
Customers will be provided with a tracking number so they can follow prepare beforehand the arrival of their packages.
These tracking numbers can be found on the receipt or in most cases, you will receive a confirmation via the email address you have provided.
With the tracking number, you can go to Ship24 to get live updates of your order. Ship24 offers a global tracking system that gets real-time events from multiple couriers. To do this, all you have to do is copy your tracking number and paste it on the Ship24 webpage. You can track up to 10 parcels at the same time using Ship24 and you will get your results instantly!
Please note that Shopee order numbers and tracking numbers are different. Ship24 won’t show any results when you put your order number instead of your tracking numbers. Order numbers are the number of your product while tracking numbers are numbers given by the courier to track your parcels.
For developers and businesses who want to integrate Ship24’s tracking API into their eCommerce site, the first step is to create an account on the website. Once created, you head over to the tracking API page and choose a plan. Our shipping experts recommend choosing the “per-shipment” plan as it offers more benefits. Benefits such as extensive features, an affordable cost, and it also relays information faster are included in that plan.
There will be documentation for you to follow when you have acquired a plan. Simply just go to the dashboard and follow the steps required there. If you have any questions regarding Ship24’s tracking API, feel free to contact our in-house support team and we will gladly assist you with your issues or questions.
Most common couriers covered globally