EVRi tracking

Evri tracking helps you check where a parcel is in the delivery process and what happens next. Most updates appear after the parcel label is scanned (barcode scan) at a drop off point, a depot, or during delivery.

To track an Evri parcel accurately, you normally need the Evri tracking number and, in some cases, the delivery postcode. If the parcel is international, you may also see updates in Evri’s international tracking tool, depending on the service used.

What is EVRi?

Evri is a parcel delivery company based in the United Kingdom (UK). Evri launched in March 2022 after a rebrand from Hermes UK. It provides parcel delivery and returns services through a network that includes ParcelShops (drop off and collection locations), parcel lockers, and courier collection from an address.

Evri also supports international delivery services. For many international parcels, tracking may show handovers between partners (for example, a UK network and an overseas delivery partner), so tracking results can depend on the route and the service purchased.

How do I track EVRi packages?

You can follow your Evri shipment either on the Ship24 tracking page or directly on the Evri website. For the most accurate updates, be sure to enter the complete tracking number exactly as given by the sender or retailer. If no information appears right away, it usually means Evri hasn’t scanned the parcel yet.

Track on the Ship24 Tracking Page

Ship24 can track Evri parcels using the tracking number and display the latest status and scan history.

1. Go to the search field above and enter your Evri tracking number.
2. Click the search button to view the latest tracking status and tracking events.

If you are tracking multiple parcels, keep each tracking number on its own line to avoid copy and paste mistakes.

Track your deliveries on the EVRi Website

The Evri tracking page supports UK tracking with a 16 digit tracking number. If a delivery attempt was made, Evri also allows tracking with an 8 digit calling card number.

1. Open the Evri website and go to Track.
2. Enter the tracking number (or calling card number, if provided).
3. Follow the on screen steps. For some parcels, Evri may ask for the delivery postcode to show results and available delivery options.

You can track an international parcel in the same way using its international tracking tool. If the parcel was booked through Evri International, check the international tracking section on the Evri international site.

EVRi Tracking Number Format

An Evri tracking number is the reference used to identify a parcel in Evri’s network. For UK tracking on Evri, the tracking number is commonly a 16 digit number. If a courier attempted delivery and left a calling card, the calling card number is commonly 8 digits and can be used for tracking on Evri.

You can usually find the Evri tracking number in one of these places:

• The dispatch confirmation email from the retailer or sender
• The order page in the retailer’s account area
• The drop off receipt (ParcelShop, locker, or partner receipt)
• The return confirmation (for return parcels)

Important note: If the parcel was sent through a partner channel (for example, a Post Office service), the reference number can be between 10 and 16 characters, depending on the service. In that case, track using the reference shown on the receipt or email.

EVRi Tracking Statuses

Evri tracking statuses describe where the parcel is and what step is next. The exact wording can vary by retailer integration, but the meaning is usually consistent.

Evri Delivery Time

Evri delivery times vary by service and destination. For international shipments, delivery estimates can change due to customs processing, local public holidays, and remote delivery areas. If you need a destination-specific estimate, use Evri’s international delivery time checker.

Note: For international shipments, the delivery time depends on the destination and the service selected. For the most accurate estimate, check by destination before sending, or verify progress using the tracking number after dispatch.

Contacting EVRi Customer Service

If you need help with an Evri parcel, Evri provides a Contact Us page where you can start a chat. Chatting to them is the quickest way to contact them and that the digital assistant can provide support or create an enquiry for an Evri customer service advisor.

Before contacting Evri, prepare these details to reduce back and forth:

• Evri tracking number (or calling card number)
• Delivery postcode
• Sender or retailer name (if applicable)
• A short description of the issue (for example: damaged parcel, missing parcel, delivery attempt problem)

Fraud and scam messages: Evri's text messages will never ask you to reschedule a delivery or pay a redelivery fee. If you receive a suspicious email or text that mentions Evri, you can report it to phishing@evri.com. For data privacy questions, Evri lists data.protection@evri.com.

Frequently Asked Questions

Below are some frequently asked questions about Evri tracking.

Where can you find an Evri tracking number?

The Evri tracking number is usually provided by the retailer or sender in a dispatch email, on the order page, or on a drop off receipt. For returns, the tracking number is often shown on the return confirmation and on the printed label.

Why is Evri tracking not updating?

Tracking updates usually appear after a barcode scan. If tracking shows “Evri is expecting the parcel,” Evri may not have received the first scan yet. If the parcel was dropped off recently, wait for the first network scan and check again later.

What if the tracking number is not 16 digits?

Some partner services use a reference number that is not exactly 16 digits. For example, Post Office Evri tracking can use a reference number between 10 and 16 characters. Track using the exact reference shown on the receipt or email.

How do you track an Evri International parcel?

Evri states that international parcels can be tracked in the same way as UK parcels using its international tracking tool. If the parcel was booked through Evri International, you can also use the Evri International help centre and tracking pages to check the latest status.

Is an Evri message asking for a redelivery fee genuine?

Evri states it will never charge a redelivery fee and its text messages only include a tracking link to the Evri website. If a message asks for payment, treat it as suspicious. Use the official Evri site directly instead of clicking links, and report suspicious messages to phishing@evri.com.

How do you contact Evri about a delivery problem?

Evri provides customer support through its Contact Us page, where you can start a chat and create an enquiry. Have the tracking number and delivery postcode ready, since these are commonly needed to locate the parcel record and review the latest scan history.