Can I change the delivery address for my package after it's been shipped?

At times, we understand that circumstances change and you may need to adjust the delivery address when it has been shipped. While there is no guarantee that you will be able to change the address once it's been shipped, you can at least try and give it a shot. Nevertheless, here's how you can attempt to change it and some helpful tips.

Understanding The Process

Different couriers have different policies. Some might allow a change of address after it's been shipped and some might not. So it is normal, for some to reject this request or be unable to provide you with a solution and some might completely accept this request.

Before we can jump into the topic, it is important to understand how the shipment works. This will help you understand why some shipments might be possible to change the address and some might not.

Usually, once a shipment has been shipped, it follows a specific route to its destination. This might include some checkup points, sorting facilities, and warehouses.

When can you change the delivery address?

Typically, changing the delivery address once it's shipped or in transit is a hassle for the couriers. That is why you can only modify the address before the package is shipped or in transit. After it is already shipped or in transit, most couriers will usually refuse the option to change its delivery address. Some might even charge you an extra price or cost or some might suggest you finish the shipment and order a new shipment. However, listed below are some possible scenarios and what to do when you are experiencing it:

Pre-shipment

This is when you catch the error or you want to change the delivery address before the package is shipped. In this stage, there is a high possibility that you can change your delivery address because nothing has been shipped. Usually, in this stage, no additional fees are made if it is within the same city or country depending on how far it is from the original location.

Carrier Hold

Some shipping services or couriers offer you to place a hold on the shipment at a local facility. This will allow you to request a new delivery service or even make a new order. However, this usually requires additional fees.

Package Intercept Service

Please note that not all couriers have this type or form of service. But those couriers that do, usually charge an additional fee. This service enables you to redirect the shipment to a new address. This also depends on the shipment, which tends to be very costly.

How to Change a Delivery Address After it’s been Shipped?

To change a delivery address, you can follow one of these steps:

• Contact the Seller: The easiest thing you can do is to ask the seller whom you’ve bought your products from to help you change the address. Usually, when you buy from a seller they would be the ones who are responsible for shipping your product, you can directly talk to them because they are the ones communicating with their couriers.
• Contact your Courier: If you are the one in contact with your courier or if you are the one shipping the goods, you should directly contact your courier’s customer service line to see if there is anything you can do to change the address. They can provide you with the steps and guidance to change the address.

Changing Delivery Addresses with Different Couriers

• USPS: USPS offers a package intercept option that allows you to redirect a package whether or not it has been shipped. Additional fees are required for this service. First, you need to verify that your shipment is eligible for package intercept. Once you know that it is eligible, you can request it online after logging in to your USPS account. After submitting your request, you will receive an email regarding the package intercept fee and it will be charged to your credit card.
• DHL: Good News! You can redirect a package from DHL free of charge. After logging in to your DHL account, the recipient will change their delivery address and date. Afterward, the shipment should be delivered by the ‘Redirect Package’ report.
• FedEx: It’s possible to redirect a package with FedEx free of charge. Simply select Manage Delivery, then choose the Edit Delivery Address button.

Tips to Successfully Change Your Address After it’s Been Shipped

• Act Fast: Make sure to act fast when you want to change your delivery address. Immediately contact the customer service/seller in charge of shipping your products. There is a high possibility to change the address before it is shipped or in transit.
• Prepare to Pay Any Additional Fees Necessary: Typically, when changing the delivery address, you will need to pay additional fees. So, be prepared to pay any additional fees necessary to change your delivery address.
• Check the Courier’s Policies: Before contacting customer service, you can check the courier’s website to see if there are any written policies about changing your delivery address. Keep in mind that every courier has different policies.