4PX Express Co., Ltd., or 4PX, is a logistics and parcel delivery solutions company which was formed in 2004 with the intention of becoming China's leading cross-border e-commerce solutions provider. It deals predominantly with international express delivery, freight forwarding, and import and export services including e-procurement, warehouse management, inventory management, order fulfilment, and global logistics services.
4PX works directly with merchants from e-commerce websites and marketplaces to help find shipment solutions and is currently one of the market leaders, boasting that it has "the highest orders processed and overall scale in operations" on its website, with some 20,000 businesses relying on 4PX. Today, 4PX employs nearly 2,000 employees among some 50 locations worldwide, with major investors including the Singapore Post. The company has also expanded its services beyond logistics to include software and consulting services within the logistics industry, with the aim to be the go-to for all cross-border ecommerce solutions within China. 4XP plans to do this by consolidating global carriers and shipping companies and empowering multinational trade, especially in regard to Ecommerce.
Due to the nature of 4XP shipping services, the logistics company also works with numerous international parcel delivery providers, including Aramex, FedEx, and TNT in order to offer universal shipping capability for your parcel. This has led to it becoming a powerful player within the parcel forwarding industry, but has also led people to have difficulty tracking their items from time-to-time, with parcel tracking numbers being known to have changed between handlers and also tracking not being able to be continued with 4XP once a parcel has arrived in another country and handling has been taken over by another courier.
This is where Ship24 excels as a universal tracking tool, because its powerful global tracking system can not only track your parcel while it is being handled by 4XP (for instance, when it is in China), but can also continue tracking your parcel when it is handed over to another courier company in a different country. Ship24 scans over 900 couriers instantly - inlcuding DHL, UPS and FedEx, via its universal tracking platform, which anyone can use for free to track their parcel at any time within any time zone. This has led to both buyers and sellers shipping with 4XP utilizing Ship24's global tracking capability instead of the 4XP site, in order to make sure they can continue to track their 4XP parcel globally, regardless of which route it should take to its final destination.
4PX's headquarters are located in Shenzhen, China, connected with the main airport. No, your parcel will not neccesarily pass through this warehouse on its delivery. The sorting house will depend on the origin of your package and its final detination. Nevertheless, the address can be found below:
No201-221.Domestic Air Cargo Terminal, Airport Fourth Road, BaoAn ShenZhen, Guangdong, China.
Zip (or postal) code: 518128
Contact number: 86-755-23508000 (Please note that the ability to reach the 4PX headquarters will depend on operational hours and you may be redirected to another customer services branch depending on your query)
When tracking an 4PX shipment, you should note that your 4PX parcel may not travel through the above address. 4PX has sorting warehouses and processing checkpoints located across China and overseas meaning that at which location your package will be processed will depend on where it is originally sent from. 4PX also owns a number of warehouses world-wide, including large facilities in the United States, Germany and the United Kingdom, all which help with the receiving and forwarding of parcels globally.
However, Shenzhen warehouse is the biggest fulfilment centre in China, with storage space of 3000+ square meters so it is likely that your 4XP parcel could pass through this huge processing facility, especially if it is bound for an international destination as due to its location right next to the airport, airmail frequently travels from this warehouse.
It is testament to the reputation for reliability that 4PX has built up that is has received numerous awards for not only its rapid rise to becoming a market leader in logistics in mainland China, such as evidenced by it receiving the Forbes Magazine's "China's Up and Comer award" but also through its strong relationship that it has built with leading e-commerce platforms such as Alibaba and eBay. In fact, it has now formally become a preferred partner with those marketplaces due to its ongoing success in delivering packages and parcels across the world from sellers on those platforms.
While many trust 4PX when it comes to parcel delivery, if you want to put your mind at ease then you can begin tracking your 4PX parcel via Ship24. Ship24 is a third-party tracking tool which delivers global, multi-courier tracking for individuals. The powerful system offers universal, true end-to-end tracking and event updates made available to you at every stage of your 4PX package's journey. If you are worried about your parcel when it is being handled by 4PX, just enter your tracking number in the website and let Ship24 bring you the latest information on the location and status of your parcel as it progresses along its journey.
The 4PX Global Express Service refers to the partnership between 4XP and several big international logistic companies. Thanks to its large shipping volumes, 4PX has used its market positioning to negotiate cheaper shipping rates with different logistics company providers, including UPS and DHL.
This cooperation means that 4PX provides very competitive rates for shipping with internationally recognized couriers, not only increasing trust in the brand but improving its value proposition to customers with a resulting safe and speedy delivery of orders.
Nevertheless, the fact that 4PX works with so many different international logistics companies means that both buyers and sellers are using independent tracking websites to track their parcels. The reason they are doing this is so they have the ability to track their parcels across different countries and between different couriers, due to Ship24's universal tracking capability.
Only by using the universal Ship24 tracking tool are you able to be assured that you can track your 4PX package globally, because of its multi-courier tracking capability.
4PX usually hands over parcels to logistics partners to complete international deliveries, so you will need to begin tracking your parcel with a multi-courier tracking platform, such as the free to use universal tracking platform by Ship24, to keep up to date with your 4PX parcels progress.
To begin tracking your 4PX shipment, you just need to enter your 4PX tracking number, which is usually composed of 13 characters of both letters and numbers, such as RR045010453FI.
The global Ship24 tracking tool can then give you up to date tracking information on your parcel's location and status, wherever it may be across the world.
Luckily, tracking your 4PX package has become an easy task, thanks to Ship24's universal multi-courier tracking system. Ship24 is a third-party website that has no loyalty to a single logistics company and therefore can track parcels with over 900 couriers and thousands of shops at the click of a button.
After a buyer or a seller has posted a 4PX package and a tracking number has been produced for your parcel, you can keep track of your parcel using the Ship24 global tracking tool for free. Some of the benefits of tracking your parcel through Ship24, rather than 4PX include
Ship24's free-to-use, universal shipment tracking has been used by over 300 million people to track their packages worldwide and continues to be used by millions every month because of its trusted, true end-to-end tracking capabilities.
4PX works with international logistics partners to deliver packages, meaning that tracking them is not always possible to do through the 4PX website and you will need to track your 4PX parcel using a third-party universal tracking tool, such as Ship24.
The Ship24 universal tracking tool is simply a website, where you enter your 4PX tracking number and it begins tracking your parcel instantly, giving you the latest locational and status information on your parcel, in as close to real-time as possible.
Shipping time with 4PX will vary depending on your 4PX package's destination, size, weight and also who the parcel will be handled upon landing in its destination country.
However, the average delivery times for common destination countries (for standard 4PX package delivery options) are as follows:
The United States, France, Italy, Turkey, Finland, Portugal, Morroco, South Korea, Denmark, Germany, Netherlands, France usually take between 12 to 25 days.
The United Kingdom, Thailand, New Zealand, Singapore, Nepal, Taiwan usually take between 4 to 14 days.
Saudi Arabia, Argentina, Australia, Japan and South Korea usually take between 18 to 35 days.
Over 30 days includes Brazil, Russia, Salvador, Serbia and most African Countries.
All the products prohibited by IATA (the International Air Transport Association) are also prohibited by 4PX. Other products such as chemicals materials, alcohol, cash, liquids, cigarette, toxic substances, securities, arms and all that can be considered as dangerous goods are also prohibited by 4PX.
To contact the 4PX customer service regarding information about your 4PX parcel tracking or about a specific 4PX order you are waiting for, you can go on the 4PX website, which is available on their contact page.
Here you will find a form where you will need to enter your details (such as your name and email) and the subject of your query. It may help speed up the resolution of your query if you include the latest tracking details of your parcel, which you can find at Ship24. Having these details like also allude you to whether 4PX are still handling the parcel, or whether the parcel has changed hands. In this case, 4PX may have to chase up the package with the current handler or you may need to contact the current handler yourself. Either way, put yourself in the know by tracking your 4PX shipment on Ship24 beforehand.
Another way to get in contact with 4PX is to send a message to the following email address: email@example.com. You can also call 86-755-23508000 if you need to reach the Shenzhen warehouse or also +61 (3) 9416 8777 if you need to reach the warehouse located in Melbourne in Australia. (Opening hours of these sites vary and your query may be forwarded to a customer service centre depending on the inquiry).
When it comes to tracking your 4PX parcel online, you have two options. Either you can track your parcel using the in-house 4PX tracking tool or opt for the free of charge, universal tracking application from Ship24.
Once you have your tracking number, which should typically arrive within 6 days after payment, you can take that number to Ship24 and begin tracking your parcel instantly, without any further information being needed.
Please note, that 4PX often takes 3-6 days to process picked up items ready for dispatch so in some cases you may not receive a tracking number (or code) from 4PX or the seller within the first 3 to 6 days.
When tracking your 4PX parcel, you will just copy the 4PX tracking number and paste it into the tracking bar on the websites page. Sometimes, more information may be required, and, in some cases, tracking may be limited due to your parcel being handled by a third-party courier. As soon as your parcel leaves China, it will most likely be handled by a third-party logistics company so to avoid the headache of trying to identify, search for and enter your tracking number with the new company, start tracking your 4PX shipment from the beginning with Ship24.