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Find the ultimate IOSS marketplace and e-tailer solutions with Ship24

Get complete fiscal intermediary services for electronic interface based merchants under the new EU VAT system with Ship24 in as little as 3 days, to guarantee both buyers and sellers fully benefit from the new IOSS scheme.

Which marketplaces will be affected by the IOSS?

New EU VAT reforms are being introduced in 2021, effective from July 1. The reforms will particularly affect business-to-consumer (B2C) e-commerce sellers and marketplaces due to the removal of tax exemption for low-value goods (under 22 euros).

From July 1, 2021, all imports into the EU classed as all commercial goods are subject to VAT. The VAT amount that e-commerce sellers and marketplaces will be charged will depend on which EU member states they sell goods in. However, under the IOSS scheme, they will only be required to pay for all VAT owed in one EU member state, where their IOSS intermediary is registered (who will pay it on their behalf). Ship24 offers full IOSS solutions, including registration within as little as 3 days and ongoing compliance support through our dedicated team. Find out more about our all-encompassing services and our competitive prices by clicking the button at the top of the page and get an IOSS number in as little as 3 working days.

Please note, the new EU VAT rules stipulate that "electronic interfaces" marketplaces and platforms will be the supplier for VAT purposes.

What will the new IOSS system mean for marketplaces?

IOSS is designed to make the sales and import of low-value B2C goods faster and cheaper for marketplaces and customers. Not only does paying VAT upfront mean the purchasing phase is more transparent, but it should also help speed up customs clearance, resulting in faster delivery times.

Under the new IOSS rules, low-value goods mean all shipments costing 150 euros or less, which includes the total value of a single package, such as the cost of transportation, insurance, and VAT. Please note that this excludes some products which are subject to consumption tax (such as alcohol and tobacco).

What are the benefits of using IOSS for marketplaces?

The benefits of using the IOSS scheme for marketplaces include:

  • Customer transparency: The new IOSS scheme will require that VAT cost is displayed at the point of sale, fully informing the customers of the total cost of their shipment.
  • Improved customer clearance: The IOSS will ensure quick processing and release of IOSS registered imports because VAT will be prepaid.
  • Centralized compliance: The marketplace or seller will be able to report to and pay VAT from all sales under a single IOSS registration.
  • Streamlined logistics: Under the Import One-Stop-Shop, goods are able to be imported into any EU Member State, whether the final destination is in that country or not. If a shipment is not registered under the IOSS scheme, it can only be imported and receive customs clearance in the final destination state. This could also result in additional processing costs.

Will online marketplaces be responsible for IOSS VAT payment?

From July 1 onwards, some marketplaces will be responsible for collecting, declaring, and paying owed VAT. The IOSS marketplace will be registered under the IOSS scheme and merchants who sell goods on these marketplaces will not be responsible for paying the VAT. Instead, the VAT will be displayed at the point of sale for the customer, which upon purchase, will be collected by the marketplace.

This will apply to all consignments costing 150 euros or less imported into the EU, where the sale was facilitated by an online marketplace.

How is VAT collected from marketplaces under the IOSS scheme?

VAT is can be collected on e-commerce transactions made on marketplaces by one of two methods:

  • Under IOSS: The marketplace must first register for the import one-stop-shop (IOSS) with an IOSS intermediary (such as Ship24), after which it will be responsible for displaying the owed VAT (additional to the product cost) on all goods, as well as collecting the VAT once paid by the customer at the point of sale. Under the IOSS system, owed VAT does not need to be paid at the time of importation.
  • Under DDU/DDP: All marketplaces not registered for IOSS can still Import to the EU either via the delivery duty unpaid delivery duty paid shipping methods. Here, the VAT is either paid by the courier before shipping, or the VAT is not paid. However, packages sent via this method will be flagged at the point of import by EU customs and the VAT owed will need to be paid before delivery. This is either by the customs declarant recovering it from the customer or the supplier

Should I sell through an IOSS registered marketplace?

The use of IOSS registered marketplaces has multiple benefits for businesses, including speedy delivery times, purchase and tax transparency, and the avoidance of unexpected customs fees and processing delays, all of which will improve the post-purchase experience of customers.

If a marketplace has registered for the import one stop shop scheme, businesses selling through the platform must provide the marketplace's IOSS number to the customs declarant, which will be the logistics or courier handling the delivery of the shipment.

Please note: If your business is using multiple marketplaces to sell goods to EU buyers, you should keep a clear record of all sales in case of an EU audit. These records should show all IOSS numbers in relation to each relevant sale and this information should be available to the customs declarant. IOSS is ultimately designed to make eCommerce easier for businesses selling to consumers within the European Union, especially marketplaces and online platforms.

What if an IOSS registered marketplace sells multiple orders totaling over 150 euros?

The Import One-Stop-Shop scheme is only for consignments valued at 150 euros or less 130 or equivalent in the consumer's country)

Therefore, if a marketplace or online seller receives several orders from a customer which total more than the maximum 150-euro amount (and are dispatched in the same order), IOSS will not apply. IOSS covers the total cost of consignments, rather than individual items.

Please note: IOSS does not cover items that are subject to excise duties such as tobacco.

How will the removal of distance-selling thresholds affect marketplaces and e-tailers?

Distance selling thresholds will be removed as part of the EU VAT overhaul in 2021. As of July 1, VAT will not only apply to intra-community distance sales with turnovers of over 35,000 euros per year, or 100,000 to Germany, the Netherlands, and Luxembourg over the same period.

The mandatory change will affect any business carrying out intra-community distance sales (which means where goods are sold and the sale involves a company transporting them from one member state to consumers in another), regardless of whether they opt to use the new IOSS or otherwise. Please note, any business-to-consumer service sale subject to destination VAT will be reported through IOSS.

The new EU VAT rules will also mean the end of the low-value consignment relief (LVCR), which gave tax exemption for all imports valued at 22 euros or less. This new rule aims to create a level playing field for domestic and non-domestic sellers.

How do I track an IOSS marketplace parcel?

You can still track any parcel globally ordered from a marketplace using the Import One-Stop-Shop system, such as Amazon, eBay or Etsy on the Ship24 website. Universal tracking is simple with Ship24. You don't need the IOSS number or any other information regarding the VAT payment method, you just need the package tracking number to begin tracking your parcel at every step of its journey.

Businesses looking for premium parcel tracking services can also sign-up for our range of professional, best-in-class parcel tracking with the Ship24 tracking API and webhook options.

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