Post PNG is one of the most important companies in Papua New Guinea and is responsible for running all the country's postal services. Since 1996, Post PNG has been obliged by law to manage any development and operation related to the postal services market.
In addition to conventional postal services such as Post PNG delivery EMS, the company also manages all services related to sending money orders and remittances. In this way, users have the opportunity to access other types of services, such as sending money in the form of remittances.
Post PNG currently has over 40 post offices and over 360 employees distributed throughout the country. Although Post PNG has a small postal infrastructure, it can offer the best postal services in Papua New Guinea. Its logistics network is now so efficient that thousands of users have expressed more than positive opinions about the quality of the service offered by Post PNG.
This is because Post PNG main mission is to develop and maintain high levels of quality in the postal service. The objective is not only to satisfy the needs of the users but also to satisfy the needs of the business community in the country. In addition to providing the best postal services in the region, Post PNG also wants to meet the need to develop job skills and diversify the professional growth of the working community in Papua New Guinea.
Post PNG is subject to a price control law regarding its postal services. It is important to emphasize that in the last 10 years the company has experienced a very significant decrease in the volume of requests for its postal services. This reality, as in other companies, has seriously affected Post PNG traditional operation. This is one of the reasons why the company has focused on improving, modernizing, and diversifying its postal services in recent years.
Part of this improvement is due to a significant financial investment it has made over the past 5 years in its logistics and postal transport infrastructure. Post PNG offers postal services that operate through air, sea and land transport, and with the capacity to distribute large loads of parcels and postal mail throughout the country and internationally.
First of all, it is important to emphasize that Post PNG is an important member of the Universal Postal Union or better known as the UPU. Belonging to this organization, users have two options to make use of Post PNG tracking service:
Another option is to use the Ship24 website and copy-paste your Post PNG tracking number in the search bar present on the homepage.
Because Post PNG is a member of the Universal Postal Union or UPU, it has the opportunity to deliver packages and mail to over 193 countries around the world. One of the company's strengths is delivering mail through express services such as EMS. By using this service, the company can guarantee public and business customers two things:
Finally, it is important to mention that most of the high priority and express postal services offered by the company can be done with transportation companies such as DHL, UPS, or FedEx.
Delivery times may vary due to several factors. Mainly, it is important to emphasize that the company organizes more than 193 countries in different postal areas. This means that each area has a unique estimated delivery time. In addition to the weight, dimensions, and type of postal service requested by the customer, Post PNG delivery time may also vary because of the type of transport (air, sea, and land) requested by the customer.
With the use of express postal services and high priority, public persons and other companies can send packages and correspondence with a maximum weight of 30 kg, and with an approximate delivery time of 5 days.
For national deliveries, it takes less than 24 hours. With the use of standard services such as Post PNG shipping packages, customers can send packages and correspondence with a maximum weight of 25 kg, and with a delivery time of approximately 14 days, regardless of the destination area.
Depending on the weight of the package and the destination, prices can change significantly. For domestic deliveries, the average total cost of the paperwork is usually 6 dollars. For international shipments and deliveries, the average cost is usually 52 dollars. Similarly, it is important to mention that the type of postal service requested by the user, can also influence the total cost that the customer must pay.
The official website does not have a traditional Post PNG contact section where users can make complaints, service requests, queries, or suggestions. In this sense, the company reflects a significant lack of attention to its customers. However, on the website, users can access the company's official customer service telephone numbers and emails. Through these data, users will be able to consult the Post PNG track orders to make a detailed follow-up of their packages. Finally, the website provides the home address of the Post PGN head office.