Qxpress tracking

Track a Qxpress package in seconds: enter your tracking number and get live delivery updates. Ship24 auto-detects the carrier, follows handoffs across borders and last-mile partners, and shows all status changes in one place.

How to track a Qxpress package

1. Find your tracking number in the merchant’s email or order page.
2. Paste it into the tracker on this page. Ship24 identifies the carrier and starts tracking.
3. Check the latest scan, current location (when available), and the most recent delivery estimate.

Tip: For cross-border orders, numbers can change when a last-mile courier takes over. Ship24 follows these updates, so you don’t have to search multiple sites.

About Qxpress (TracX Logis)

Founded in Singapore in 2011, Qxpress built a network for eCommerce shipping, warehousing, and last-mile delivery across Asia and beyond. The company now operates as TracX Logis, continuing to handle domestic and international parcels for marketplaces, brands, and SMEs. You can keep using your Qxpress tracking number; the underlying carrier name change does not affect tracking on Ship24.

Qxpress tracking number: where to find it and common formats

You’ll usually receive the number by email once the seller hands the parcel to the carrier. It also appears on your order detail page. Formats vary by service and route and are typically alphanumeric. If you can’t find it:

• Search your inbox and spam folder for the store name or “Qxpress” / “TracX Logis”.
• Check the retailer’s account page under Orders.
• Contact the seller to resend the shipment confirmation.

Delivery times: domestic vs international

Domestic: many routes arrive within 1–2 business days after pickup, with next-day pickup available on orders placed late in the evening in some areas. Cut-offs and coverage windows can differ by postcode.

International: most parcels arrive within roughly 7–10 business days on standard services, depending on distance, airline capacity, customs, and the last-mile partner. Express options can be faster, while economy lanes may take longer during peak periods.

What affects speed? Route distance, export/import clearance, handoffs between partners, address accuracy, public holidays, and weather.

Why your Qxpress tracking is not updating

• In transit between hubs: there may be no scans while the parcel moves by air or line-haul.
• Weekend or holiday slowdowns: some facilities scan less frequently outside business days.
• Handoff to a partner: the last-mile courier may take a few scans to display.
• Customs processing: clearance checks can pause tracking until inspection is complete.
• Data sync delays: scans exist but haven’t posted to all systems yet.

When to act: For domestic shipments, consider contacting support if there’s no update for 3–5 business days after the last scan. For cross-border shipments, allow up to 10–14 days if the last event was export or arrival at destination.

Customs holds and what to do

If you see terms like “Held in customs” or “Clearance delay,” the parcel is awaiting review. This can be due to missing documents, unpaid duties, restricted contents, or random inspection.

• Check for messages from the carrier or merchant requesting invoices or ID.
• Pay assessed taxes or fees promptly if instructed.
• Confirm recipient name, address, and phone number are correct.

Once the check is complete, tracking resumes with the next facility scan.

Missed delivery and redelivery

If a home delivery attempt fails, the carrier or its partner typically tries again or directs the parcel to a pickup point or depot. Watch your tracking page for the next step, which may include a pickup code, a redelivery window, or contact details for arranging a new time. Parcels that cannot be delivered after repeated attempts may be returned to a local warehouse or to sender based on service rules.

Can I change the delivery address?

Address changes after dispatch are not always possible, especially once a last-mile partner has received the parcel. If you need an update:

• Contact the retailer first; some services allow edits through the merchant.
• If a last-mile carrier is listed on the tracking page, reach out to that carrier with the tracking number.
• For minor corrections (apartment number, buzzer), add delivery notes if the carrier supports it.

Qxpress is now called TracX Logis

Qxpress announced a company name and domain change to TracX Logis. You may still see Qxpress on older labels, emails, or seller templates. Tracking continues to work the same way on Ship24. If a number switches to a different format at the last mile, the tracker follows that handoff automatically.

Frequently Asked Questions (FAQs)

Can I track a Qxpress parcel without a tracking number?

No. Ask the merchant for the number or check your order page. If the parcel has already moved to a partner, the number may have changed; the merchant can confirm the current reference.

What does “In transit” mean?

The parcel has departed a facility and is moving to the next hub or to the last-mile partner. It is normal for this status to show for several days on long routes.

Why does my status show “Pending” after arrival?

This often appears during handoff to a last-mile carrier or while waiting for the first scan at the destination hub. Updates usually appear within 24–72 hours.

Does Qxpress deliver on Saturdays?

Pickup and delivery windows vary by area and service. Some locations offer Saturday pickup and limited Saturday delivery. Check your tracking page for the next available attempt.

My parcel says “Held in customs.” What should I do?

Look for instructions from the carrier about documents or duties. Provide any requested invoice or ID, and pay assessed taxes so clearance can proceed.

How long does delivery take?

Domestic routes often arrive in 1–2 business days after pickup. International parcels commonly take about 7–10 business days on standard services, with exact timing based on route, clearance, and partner capacity.