
Waiting for a package to arrive should be a simple experience. When you order items online from stores that use Xpressbees logistics, knowing where your items are helps you plan your day. This guide shows you how to find your shipment status and use a tracking ID to see your package location. You will find different ways to get real-time tracking information from your phone or computer. Having the right tools makes it easy to follow your order from the moment it leaves the warehouse until it arrives at your door.

You can check the location of your parcel right away by using your AWB number. This number is found on your shipping confirmation or account dashboard. Once you have it, you can see if your items are at a sorting center or out for delivery. Many people use this for eCommerce shipping to stay updated on their purchases.
As of early 2026, XpressBees has introduced several technology and operational upgrades aimed at improving shipment visibility and the reliability of tracking updates. Key developments that may affect tracking include:
Checking the status of your parcel is easy when you have your tracking ID. You can choose to use third party tools or the courier partner website to see the progress of your shipment.
Ship24 provides a way to follow your shipment status along with other parcels from DTDC tracking in one place.
The Xpressbees delivery service provides a tracking website for its customers.
Xpressbees provides a mobile app for users who want to track their parcels. For these specific deliveries, the app shows the current status of your consignment number on your phone screen.
When you use the tracking portal, you will see different messages that explain where your parcel is. These messages help you understand the shipment status as it moves through the supply chain. Knowing what these mean allows you to check when your shipment is coming and plan for its arrival.
| Tracking Status | Description |
| Data Received | XpressBees has received the shipment details, but the package hasn’t been picked up yet. |
| PickDone | The package has been picked up from the sender’s location. |
| InTransit | The shipment is on its way, moving between XpressBees facilities. |
| Pending | The package is temporarily on hold; it may be waiting for further processing or updates. |
| Out for Pickup | A courier is en route to collect the package from the sender. |
| Picked | The courier has successfully collected the package from the sender’s location. |
| Address incomplete/ Address not found & mobile not reachable | There are issues with the recipient's address or contact details, delaying delivery. |
| Pickup not ready with vendor | The package was not available for pickup at the vendor’s location when the courier arrived. |
| Delivered | The package has reached its destination and has been handed over to the recipient. |
You can find your AWB number in several places after you finish an online purchase. Most e-commerce shipping platforms send this information via email or SMS once the seller prepares the items. You can also log into your account on the store website to see the shipment details in your order history. It is important to know the difference between tracking and order IDs because only the tracking number works in the search tool.
XpressBees tracking numbers generally consist of 14 to 15-digit numbers. Here are some examples:
Sometimes you might see an error message when you try to find your package location. This often happens if the number was typed incorrectly or if the system has not updated yet. If you cannot find your parcel details, wait a few hours and try again. Sellers sometimes provide the AWB number before the courier physically picks up the package, which causes a short delay in the tracking information appearing online.
The tracking system usually updates every time the parcel reaches a new facility or a sorting center. You might notice that the status of your package does not change for a day or two while it is moving long distances. Most transit updates occur within 24 to 48 hours. If the status stays the same for a long time, it might be waiting for a scan at a major hub or experiencing a small delay due to high volume.
The delivery time depends on the distance between the sender and the receiver. Domestic deliveries usually take between 3 to 7 business days. If the seller uses express air shipping, your package might arrive faster than if they use surface shipping. Factors like local holidays, bad weather, or remote locations can sometimes cause a delayed shipment. You can check your estimated arrival time on the tracking portal for more specific details about your order.
XpressBees provides a variety of logistics services designed for different customer profiles, from individuals to large enterprises. These services include domestic and international parcel delivery, supply chain solutions, and specialized logistics for businesses, which ensure timely and secure shipments.
| Service | Description |
| B2C Xpress | Caters to eCommerce businesses by offering dependable, timely delivery directly to individual customers. It features a broad reach, handling end-to-end logistics efficiently to meet customer expectations. |
| B2B Xpress | Ideal for business-to-business logistics, this service focuses on handling bulk shipments and high-value items. It serves industries needing specialized attention and fast deliveries. |
| Cross-Border Logistics | Designed for international shipping, this service enables smooth cross-border movement of goods, incorporating customs clearance and a broad global network to support delivery. |
| 3rd Party Logistics (3PL) | Provides comprehensive logistics services, from warehousing to inventory management and distribution, making it easier for businesses to outsource their logistics needs. |
When contacting XpressBees customer service, you can reach out for assistance with tracking, delivery issues, or other service inquiries. Below is the contact information for their customer service team:
| Contact Method | Information |
| Address | XpressBees, Pune, Maharashtra, India |
| Phone Number | +91 (020) 4911 6100 (Available 9 AM - 8 PM IST) |
| Email Address | customercare@xpressbees.com |
For additional details, visit their Contact Us page.
Choosing between the official tracking portal and a third party tool depends on your needs. The official website is useful if you only have one package and want to see specific internal notes from the courier. However, many shoppers buy from different stores that use various courier partners. Using a single platform to monitor all your orders saves time because you do not have to switch between different websites.
Xpressbees is a major logistics service provider in India that focuses on the e-commerce sector. The company provides various services including first mile collection, last mile delivery, and reverse logistics for returns. Since its start, it has grown to cover thousands of pin codes across the country, making it a popular choice for large online marketplaces. The company uses modern technology to manage the supply chain and ensure that packages move quickly through its network of sorting centers and hubs.
This section answers common questions you might have after checking your shipment status or if you encounter issues with your delivery details.
It is generally not possible to track a parcel without a tracking ID or an AWB number. This number is the unique code that identifies your package in the logistics system. If you have lost your number, you should check your email confirmation or log into the website where you bought the item. The seller can usually provide the consignment number if it is not visible in your account.
Delivery services often operate on Sundays in major cities and metropolitan areas to handle high volumes of e-commerce shipping. However, this depends on the specific service level chosen by the seller and the local operations in your area. In smaller towns or rural locations, deliveries might only happen during standard business days from Monday to Saturday. You can check your tracking portal on Sunday morning to see if the status changes to out for delivery.
A package might appear stuck if it is waiting at a sorting center during a period of high volume, such as a holiday sale. Sometimes a delayed shipment occurs because of bad weather, road blocks, or an incomplete delivery address. If the status does not update for more than three days, you should contact the support team to ensure there is no problem with the label. It is also possible that the box is in transit between two distant hubs and has not been scanned at the next location yet.
To track a return, you must use the new AWB number provided during the reverse pickup process. When a courier agent picks up the return item from your house, they usually provide a physical or digital receipt with a tracking ID. You can enter this number into the tracking portal to see when the item reaches the seller. The original tracking number from the first delivery will not show the progress of the return journey.