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Covid-19
The best solution to ship protective gear to your close ones abroad.
During the Covid-19 crisis, ship your family and friends a variety of masks, goggles, gloves and other protective gear to help them stay safe!
8-day average delivery time*

Door to door shipping from China to
40+ countries

ship from china map

A cheap, easy and secure way to send your parcel from China to North America, Europe, Asia, and Pacific.

Sending parcels abroad has never been so easy
01
Pack your parcel
Prepare your parcel with masks, protective gears, or anything* up to 2kg and below the maximum declared value.
Weigh your parcel.
*Check restrictions
02
Order & pay
Place your order online in a few clicks and pay securely by card. That’s it, no label needed to print!
Check payment methods
03
Schedule a pick-up
Our pick-up partner will call you to schedule a pick-up time. We collect your parcel in over 120 cities throughout China.
Check coverage
04
Follow your parcel
Once sent, track your parcels movement on ship24.com all the way up till delivery! We will take care of the rest for you.
Get an account now!
Some of your questions
What are the destinations covered?
Ship24 can deliver your parcel to all the countries listed above. Some parts of certain countries may not be fully covered, so please refer to our detailed coverage and general conditions.
What happens if I enter an incorrect delivery address?
It is the sender's responsibility to enter a valid delivery address for the recipient. The sender will bear the consequences of delivery failures due to a wrong or incomplete address. Ship24 shall not be held responsible for this type of delivery failure.

Ship24 will use the address provided during the order process to issue the label that will be used to deliver the parcel to the recipient. Ship24 will NOT modify or correct the address that you have supplied during the order, therefore it is your responsibility to make sure that your delivery address is correct. Scribbling, or any other address marks on the parcels are not taken into account for delivery; only the address written on the label is taken into account.

After you have placed the order, Ship24 will send you an email to confirm your order, which also includes the delivery address. If you realize that the address you have submitted is not correct in any way, please contact Ship24 within 6 hours, so that we can arrange for the address change. The address change at this stage will cost you 50 RMB.

Once the parcel is in the country of delivery, in some circumstances and if the local delivery partner allows it, Ship24 may assist in the changing of the delivery address. The minimum cost is 100 RMB for this manual operation, and is not 100% guaranteed due to logistical reasons. Please note that most local posts and logistic partners do NOT allow for address changes. Another option is for the sender or recipient to directly contact the local delivery partner and then negotiate an address change.

Please note that in the parcel logistics industry, around 3 to 5% of parcels are sent to the wrong address, and therefore never get delivered. We cannot stress enough that you must double check that the address you are sending to is indeed the correct one. We do not want your parcel to end up as another statistic!
How is the recipients phone number and email address used?
Some local delivery partners may use the phone number or email address given to notify the recipient about an upcoming delivery. For the phone number provided, it may be a notification in the form of an SMS or phone call. Please note that the phone number or email information is not always used by the local partners for the delivery. The delivery is based solely on the address you have specified for the recipient, therefore once again, make sure the address you have entered is correct.
How does the pick-up service work?
Currently, Ship24 can pick up your parcel in more than 120 cities across China. When placing your order, you will be asked to select your city and district. Please make sure your address is within the selected district. If you have any issues, please contact us first. Ship24 will not be able to ship your parcel if you are not covered by the pick-up service.
After getting your order, our agents will call you back shortly (in Chinese) to schedule a pick-up time. Please make sure your pick-up address is within Beijing. Ship24 will assign a local partner for the parcels pick-up.
What should I do after I have placed my order?
After the payment of your order on ship24.com, you will receive a confirmation email. Our pick-up agents will call you back shortly (in Chinese) to schedule a pick-up time for your parcel.
What are the accepted payment methods?
We use Stripe to accept secure payments, and we also support the following cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB. We support WeChat and Alipay payment for Chinese nationals with a valid Chinese ID card only.
What can I send? Are there any limitations?

There are 3 key points to respect so that we can accept and ship your parcel:


  1. The declared value of your parcel should not exceed the maximum amount defined for the destination country, for example: 22€ for European countries. Please refer to the general conditions list to check the limit per country. The declared value of your parcel is the total value of the items inside your parcel.
  2. Your parcels weight should not exceed 2000 grams (including packaging and labels) and its shape and dimension should respect the guidelines given in the general conditions.
  3. Some specific items are prohibited such as batteries and liquids. Please check the prohibited goods list.
What will happen if the items are worth more than the value I declared?
Even though the risks are very low, your parcel may be blocked upon arrival at the destined country, and the receiver may have to pay import taxes. Ship24 does not take responsibility in any case of undeclared value, or if the countries customs decide that the parcel is subject to duty tax.
How long will the delivery take?
Once picked-up, the delivery time is on average 8 days or less. During the Covid-19 pandemic, transit time may be subjected to unexpected delays as a result.
How can I track my parcel?
You can track your parcel directly on ship24’s website by entering the tracking number you received via email. You can also use Ship24 to track any parcel from DHL, Fedex, etc.
How is the service so cheap and fast?
Parcel shipping is an industry that has not experienced any major innovation for decades. At Ship24, we’re using the latest in big data and artificial intelligence algorithms to optimize the speed and cost of a parcels’ delivery. Our novel technological approach in the domain of cross-country logistics enables us to pass the savings onto the customers. We also ensure that your parcel creates the smallest amount of carbon footprint during its journey.
Is Ship24 “Ship from China” service faster than DHL or UPS?
During the Covid-19 era, it is proven that Ship24’s service has been frequently faster than international express couriers such as DHL or UPS. Whilst the speed between Ship24 and those services may be similar, Ship24 is truly focused on making it both easy and affordable to send parcels across borders. The price difference between our shipping service and traditional international express couriers is often 3 to 4 times better in favor of Ship24’s service.
Can Ship24 be used to send documents?
Ship24 is specialized in shipping parcels. Ship24 can also ship letters, though the price and time may not have any significant improvement over conventional methods in the same manner that our parcel delivery service does. As such, we recommend using express companies (such as DHL, FedEx or UPS) whose specialty is to send important documents with a guaranteed delivery time.
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Delivery coverage

The service covers the destination countries mentioned above, but some countries have specific restrictions detailed below.

Specific restrictions

France

PO. Box (Boîte postale), CEDEX, Paris Entreprise and Army addresses are not accepted. Only mainland France is covered by our service, delivery is not possible for DOM-DOM, TAFF, Corsica, Monaco, or remote French islands.

Italy

Delivery is not possible for Sardinia and Sicily.

Portugal

Delivery is not possible for postcodes starting with 9, including Ponta Delgada and Funchal.

Spain

Delivery is not possible for the following zones: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra, Balearic Islands, Ceuta and Melilla, Las Palmas and Tenerife.

Thailand

The postcodes of the following remote areas are not accessible: 23170, 58130, 58140, 71180, 71240, 81150, 84280, 84360, 95110, 95120, 95130, 95140, 95150, 95160, 95170, 96110, 96120, 96130, 96140, 96150, 96160, 96170, 96180, 96190, 96210, 96220, 50240, 50250, 50260, 50270, 50310, 50350, 51160, 52160, 52180, 55220, 56160, 57170, 57180, 57260, 57310, 57340, 58000, 58110, 58120, 58130, 58140, 58150, 63170, 67260.

United States

PO. Box and Military addresses are not accepted. Delivery is not possible for remote territories, such as Alaska, Puerto Rico, Hawaii, Guam, Alaska, Hawaii.

Pick-up coverage

Ship24 provides pick-up services in most districts of the following cities:

Anshan (鞍山市), Anyang (安阳市), Baoding (保定市), Baotou (包头市), Beijing (北京市), Binzhou (滨州市), Cangzhou (沧州市), Changchun (长春市), Changde (常德市), Changsha (长沙市), Changzhou (常州市), Chaozhou (潮州市), Chengdu (成都市), Chongqing (重庆市), Dalian (大连市), Daqing (大庆市), Datong (大同市), Dezhou (德州市), Dongguan (东莞市), Dongying (东营市), Foshan (佛山市), Fushun (抚顺市), Fuzhou (福州市), Ganzhou (赣州市), Guangzhou (广州市), Guiyang (贵阳市), Haikou (海口市), Handan (邯郸市), Hangzhou (杭州市), Harbin (哈尔滨市), Hefei (合肥市), Hengyang (衡阳市), Heze (菏泽市), Hohhot (呼和浩特市), Huai'an (淮安市), Huainan (淮南市), Huizhou (惠州市), Huzhou (湖州市), Jiangmen (江门市), Jiaxing (嘉兴市), Jilin (吉林市), Jinan (济南市), Jinhua (金华市), Jining (济宁市), Jiujiang (九江市), Kaifeng (开封市), Kunming (昆明市), Langfang (廊坊市), Lanzhou (兰州市), Lianyungang (连云港市), Liaocheng (聊城市), Linyi (临沂市), Liuzhou (柳州市), Lu'an (六安市), Luoyang (洛阳市), Maoming (茂名市), Mianyang (绵阳市), Nanchang (南昌市), Nanchong (南充市), Nanjing (南京市), Nanning (南宁市), Nantong (南通市), Nanyang (南阳市), Ningbo (宁波市), Ordos (鄂尔多斯市), Putian (莆田市), Qingdao (青岛市), Qinhuangdao (秦皇岛市), Qiqihar (齐齐哈尔市), Quanzhou (泉州市), Rizhao (日照市), Shanghai (上海市), Shantou (汕头市), Shaoxing (绍兴市), Shenyang (沈阳市), Shenzhen (深圳市), Shijiazhuang (石家庄市), Shiyan (十堰市), Suqian (宿迁市), Suzhou (苏州市), Tai'an (泰安市), Taiyuan (太原市), Taizhou (台州市), Taizhou (泰州市), Tangshan (唐山市), Tianjin (天津市), Weifang (潍坊市), Weihai (威海市), Wenzhou (温州市), Wuhan (武汉市), Wuhu (芜湖市), Wuxi (无锡市), Xiamen (厦门市), Xi'an (西安市), Xiangyang (襄阳市), Xining (西宁市), Xinxiang (新乡市), Xinyang (信阳市), Xuchang (许昌市), Xuzhou (徐州市), Yancheng (盐城市), Yangzhou (扬州市), Yantai (烟台市), Yichang (宜昌市), Yinchuan (银川市), Yingkou (营口市), Yueyang (岳阳市), Yulin (榆林市), Zaozhuang (枣庄市), Zhangjiakou (张家口市), Zhangzhou (漳州市), Zhanjiang (湛江市), Zhengzhou (郑州市), Zhenjiang (镇江市), Zhongshan (中山市), Zhoukou (周口市), Zhuhai (珠海市), Zhuzhou (株洲市), Zibo (淄博市), Zunyi (遵义市).

Prohibited items

The following items are strictly prohibited from being sent:

Batteries or powerbanks

- Only built-in batteries inside a piece of electronic equipment are accepted (such as a phone, a watch, or a computer).
- Accompanying or individual batteries (such as a power bank, an extra battery for a camera, cells, or any battery which is not already installed inside the equipment that they are designed to power) are prohibited.
- All our parcels are X-ray scanned before international shipping and will be rejected if a non-compliant battery is detected.

Liquid, powder or paste

- Such as bottled liquid, cosmetics product with liquid, powder or paste-like items (including capsule drugs)
- Any other type of liquid, powder or paste

Some category of product:

- Electronic cigarettes, adult products, medicine product, medical supply, buddhist products
- TV boxes, Walkie-talkies, Drones, Bluetooth

Hazardous goods:

- All kinds of compressed gas products (automatic inflatable life-saving equipment, fire extinguishers, etc.)
- Explosive, flammable, erosive, radioactive, poisonous or dangerous goods
- Various chemical reagents, toxic gas
- Pressure tank, various pressure vessels
- Articles harmful to public health or any other type of hazardous goods

Weapons (including hand weapons, imitation & ammunition)

- Any brass knuckles, knife, firearms, ammunition, bullets, and bullet casings
- Imitation gun, squirt gun, controlled knives, crossbow bolts
- Any good with an edge that can cut

Magnetic objects

- Such as speakers, circuit boards with transformers, etc.
- Any items with a strong magnetic field

Perishable articles

- All live animals (except properly packaged bees, silkworms, leeches)
- Food, plants, seeds
- Any perishable articles

Documents

- Currencies (money)
- Documents or articles prohibited from importation or circulation
- Publications, advertisements, and printed products of a seditious and immoral nature
- Imitation cards, infringement, printed audio-visual

Any items that violate the national laws and regulations, customs and aviation safety.

The parcels are X-ray scanned before sending. If any prohibited items is detected, the parcel will be refused and returned to the sender at his own expense.

Declared value

The total declared value of the parcel (which represent the real value of the items inside the parcel) should not exceed:

Destination countryDeclared value limit
Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia 22 EUR
Australia1000 AUD
Canada20 CAD
Colombia200 USD
United Kingdom15 GBP (per day)
Israel75 USD
Malaysia500 MYR
Russia200 USD
Thailand 1500 THB (including delivery cost)
Turkey No limit, but import taxes applies for any value.
Ukraine100 EUR (per day)
United States800 USD
Vietnam100 USD
New Zealand1000 NZD
Japan80 USD
United Arab Emirates 260 USD (5% VAT may apply, please contact us first)
Saudi Arabia 265 USD (15% VAT may apply, please contact us first)

Parcel weight and dimensions

The parcels maximum weight, including packaging and labels, should not exceed 2000 grams. The parcels dimension should respect the following rules depending on the destination country:

Australia

The longest side should not exceed 105 cm. The volume should not exceed 0.25m3.

Austria, Sweden, Belgium, Luxembourg:

The longest side should not exceed 50 cm. The parcel size should be at least 9 * 14 cm. If the parcel is a cylinder, the length should not exceed 50 cm and the length plus twice the diameter should not exceed 100 cm.

Canada

The longest side should not exceed 200 cm. The sum of all sides' length should not exceed 300 cm. The parcel size should be at least 15 * 10cm. Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

Colombia

The longest side should not exceed 90cm. The sum of all sides' length should not exceed 120 cm.

Estonia

The longest side should not exceed 60 cm. The sum of all sides' length should not exceed 90 cm. Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

France

The longest side should not exceed 90cm. The sum of all sides' length should not exceed 90cm. The parcel size should be at least 10 * 16 * 1cm. Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

Germany

The longest side should not exceed 60cm. The parcel size should be at least 14cm * 9cm * 1cm. Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

India

The longest side should not exceed 150 cm. The sum of all sides' length should not exceed 200 cm.

Israël

The longest side should not exceed 50 cm. The sum of all sides' length should not exceed 110 cm.

Malaysia

The longest side should not exceed 60 cm. The sum of all sides' length should not exceed 90 cm. The parcel size should be at least 14 x 9 x 1 cm

Mexico

Length * width * height should not exceed 80 * 80 * 80cm. The parcel size should be at least 10 * 15cm.

Thailand

The longest side should not exceed 60 cm. The sum of all sides' length should not exceed 150 cm.

Turkey

The longest side should not exceed 60 cm. The sum of all sides' length should not exceed 90 cm. If the parcel is a cylinder, the length should not exceed 90 cm and the length plus twice the diameter should not exceed 104 cm.

United Kingdom

The parcel dimension should not exceed 46cm x 46cm x 61cm. Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

United States

The longest side should not exceed 68 cm. The parcel size should be at least 15 * 10 * 2cm. The sum of the length of any two sides should not exceed 43cm. The longest side plus 2 time the product of the other sides should not exceed 195cm. ( L + 2 * (w + h) ≤ 195cm ) Only square-shaped parcels are accepted, cylinders or other special shapes are not accepted.

Spain, Italy, Denmark, Russia, the Netherlands, Cyprus, Portugal, Ireland, Greece, Finland, Croatia, Latvia, Malta, Slovakia, Slovenia, the Czech Republic, Hungary, Switzerland, Lithuania, Chile, Brazil, Poland

The longest side should not exceed 60 cm. The sum of all sides' length should not exceed 90 cm.

Ukraine

The longest side should not exceed 35 cm. If the parcel is a cylinder, the length and diameter should not exceed 35 cm.

Vietnam

The longest side should not exceed 90 cm. The sum of all sides' length should not exceed 90 cm. If the parcel is a cylinder, the length should not exceed 60 cm and the length plus twice the diameter should not exceed 104 cm.

New Zealand

The longest side should not exceed 150 cm. The volume should not exceed 0.125m3.

Japan

The longest side should not exceed 90 cm. The sum of all sides' length should not exceed 160 cm.

United Arab Emirates

The sum of all sides' length should not exceed 110 cm.

Saudi Arabia

The longest side should not exceed 120 cm. The sum of the length of any two sides should not exceed 43cm.

Insurance

Currently, Ship24 does not currently provide insurance. We are working to include an insurance in our offering in the near future, and will update our service package when our insurance service is available.

Undeliverable and returns

Parcels that are flagged by the local delivery company as undeliverable are not able to be re-shipped. It is the responsibility of the sender to ensure a correct delivery address and the availability of the recipient to receive the parcel.

Customs clearance and import taxes

We send your parcels with Delivered Duty Unpaid (DDU). This means the receiver must cover the import taxes if any exist. However, the declared value limits per destination country fixed by Ship24 are usually matching the taxes application threshold of the destination country (except for Turkey). Therefore, in practice, the receiver will not have to pay anything. However, Ship24 is not responsible for any unexpected import taxes that may arise.

Rejected parcels

All of our parcels are weighed and X-ray scanned before international shipping. Ship24 cannot accept parcels if they weigh more than declared, even in excess of a few grams, or if any prohibited items are detected. If a parcel is rejected, Ship24 will contact the sender and return the parcel. A processing fee of ¥99 will be deducted from the refund.

Other requirements

Austria, Sweden, Belgium, Poland, Luxembourg: Toys, medical devices and other products must have the CE mark on the outer packaging and the product itself. If it does not meet the import requirements, it will be destroyed or returned by the customs, and the customer will bear the cost.

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