Amazon Package Tracking
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Amazon package tracking lets you follow your order from checkout to delivery. You can view updates through your Amazon account, the mobile app, or third-party tools like Ship24. These updates show where your package is, which carrier is handling it, and when it’s expected to arrive. Tracking helps you plan ahead, especially if you're not home during delivery or need to pick up your order from an alternate location.
In this guide, we’ll walk through how to track your Amazon order, what each tracking status means, the different formats of Amazon tracking numbers, and what steps to take if your package is delayed, missing, or marked as delivered but can’t be found.
How to track an Amazon package
Tracking through your Amazon account
Once you place an order, Amazon generates a tracking ID that links to the shipping information for that specific package. To check the status, log into your Amazon account and go to the “Your Orders” page. Each order listed will show a “Track Package” button once it's shipped. Clicking this button opens a timeline showing where your package has been scanned, the current location, the carrier handling it, and the expected delivery window. This page is updated regularly as the package moves through Amazon's or a partner’s network.
Using the Amazon mobile app
The Amazon mobile app offers the same tracking features as the website, with added convenience. You’ll receive real-time push notifications when your package ships, is out for delivery, or encounters delays. From the home screen, tap the menu icon, go to “Your Orders,” and tap the item you want to track. The app often includes a map view that shows the driver’s proximity on delivery day for Amazon Logistics shipments. This is particularly useful if you want to meet the driver or secure the package quickly after delivery.
Tracking with third-party tools like Ship24
Amazon tracking within your account is useful, but sometimes you want more details or need to track from multiple retailers in one place. Copy your Amazon tracking number and paste it into the Ship24 search bar. It supports Amazon Logistics (TBA numbers) as well as third-party carriers like UPS, FedEx, and USPS. This is helpful when Amazon hands off a package to another courier for final delivery or if you want additional tracking visibility beyond Amazon’s system.
What if my order doesn't have a tracking number?
Some Amazon Marketplace sellers may not provide a tracking number right away. In these cases, your order might only show a shipping confirmation with no detailed tracking. If your order was shipped internationally or through a bulk delivery method, tracking may not appear until it reaches a sorting facility near the destination. If your order hasn’t been updated in 48 hours after the shipping notification, consider contacting the seller or Amazon support for clarification.
Understanding Amazon tracking numbers
What is a TBA tracking number?
Amazon’s in-house delivery service, Amazon Logistics, uses TBA tracking numbers. These identifiers start with “TBA” and are only viewable through Amazon’s interface or select third-party services like Ship24. Unlike standard tracking numbers from UPS or FedEx, TBA numbers do not appear in public carrier databases. They are part of Amazon’s last-mile tracking infrastructure, which allows more flexibility and tighter control over deliveries in urban and suburban areas.
Amazon tracking number formats by country
Amazon uses different tracking number prefixes based on the carrier and the destination country. These include:
- TBA – United States, Canada, Mexico (Amazon Logistics)
- CC – France, Belgium, Netherlands (regional carriers)
- GBA – United Kingdom (Amazon UK network)
- RB – China (typically registered mail)
- ZZ – Australia
- ZX – India
- ZY – Japan
Recognizing these prefixes can help you determine whether your shipment is domestic or international and whether it’s handled by Amazon or a third-party courier.
How to find your Amazon tracking ID
Amazon tracking numbers are located in several places. After placing an order, check your confirmation email or go to “Your Orders” and select “Track Package.” The tracking ID is typically listed below the shipping progress bar. If the item is shipped by a third-party seller, they may provide their own tracking number via Amazon's messaging system. Always verify the ID format before trying to track on a non-Amazon website.
Amazon Logistics vs third-party carriers
When does Amazon use its own delivery drivers?
Amazon operates its own fleet under Amazon Logistics. If you’re in a major city, your package will likely be delivered by an Amazon van or driver partner. In rural or less densely populated areas, Amazon often relies on USPS, UPS, or regional carriers for the final leg of delivery. You’ll be able to see which service is handling your shipment under the tracking details in your account.
Can I track Amazon packages shipped via UPS, FedEx, or USPS?
Yes. If Amazon partners with a third-party courier for your order, the tracking number provided will be compatible with that carrier’s system. You can enter it directly on their websites or on Ship24 for additional updates. These carriers may also send their own tracking notifications if your email address is included during shipping.
Common Amazon tracking statuses
| Status | What it means |
|---|---|
| Shipped | Your order has left the warehouse and is in transit to a distribution hub or carrier facility. |
| Out for Delivery | The driver has picked up your package and is on their route. Delivery is expected within the day. |
| Delivered | The package has been marked as delivered. Check the area around your address or designated safe spot. |
| Delayed | There’s been a disruption, such as traffic, weather, or a processing issue. New delivery estimates may be provided. |
| Delivery Attempted | The driver attempted to deliver the package but couldn’t complete it. A reattempt or alternate instructions will follow. |
| Package Arrived at Carrier Facility | The package reached a sorting center and is waiting to be scanned or moved to the next facility. |
| Package Returned | The package is being sent back to the seller. This may be due to delivery failure or customer-initiated return. |
What to do if your Amazon package is delayed
How long should I wait before taking action?
Tracking updates may occasionally stall during busy shipping periods. If your package hasn’t moved for more than 48 hours or misses the expected delivery date, check your order history for updated info. If there's no new estimate or you suspect a problem, you can report the delay through Amazon’s help center.
Can I get a refund if my package arrives late?
If your order was eligible for a guaranteed delivery date and it arrives late, Amazon may refund shipping fees or offer account credit. This applies mainly to Prime orders or time-sensitive deliveries. You can check your eligibility by reviewing the delivery guarantee under the order details.
Pickup and delivery options
Can I collect my package from an Amazon Locker?
Yes. Amazon Lockers are available in many cities and are often located inside convenience stores, malls, or transit stations. When placing an order, select a Locker location at checkout. Once delivered, you’ll receive a pickup code to enter at the Locker kiosk. This is useful if you're away during delivery hours or want added security.
What happens if I’m not home at the time of delivery?
Amazon drivers may leave the package in a safe location (such as a porch or reception desk) if no one is home. If delivery isn’t possible, a reattempt may occur, or the item may be held at a nearby pickup point. You'll receive a notification with the next steps, including scheduling redelivery or retrieving it yourself.
Amazon package tracking FAQ
Why isn’t my Amazon package tracking updating?
It’s common for tracking to pause between scans, especially when moving between facilities or during weekends. Some carriers only update at delivery or after the package reaches the local hub. If no movement is shown after 2 days, you can contact the seller or Amazon support for assistance.
Can I track an Amazon return shipment?
Yes. When you initiate a return, Amazon provides a return tracking ID. This can be found under “Your Orders” by selecting the returned item. It updates just like a standard shipment so you’ll know when it’s been received and processed.
What time does Amazon deliver?
Most Amazon deliveries occur between 8 a.m. and 8 p.m., seven days a week. Same-day and one-day shipping options may arrive earlier in the day. Delivery times can vary depending on your location and the driver’s route.
Can I track international Amazon orders?
Yes, though international tracking may experience longer gaps due to customs processing. Use your tracking number in your Amazon account or in tools like Ship24 for additional visibility. For cross-border orders, Amazon may switch carriers mid-route, which can lead to temporary lulls in updates.
How do I contact Amazon support?
Log in to your Amazon account, go to “Help,” and choose your issue to access support options. You can chat live with an agent or request a callback. For issues like missing packages or delivery errors, Amazon usually responds within minutes.
