Zing.Store order tracking

Zing.Store, the official online shop for Zing Toys, provides a dedicated tracking page where you can look up a shipment using the tracking number from your shipment confirmation email, or your order number and billing zip code if that email has not arrived.

How Zing.Store provides order tracking

Zing.Store maintains a dedicated page at zing.store/pages/track-package where you can check a shipment's status directly. The shipment confirmation email you receive once your order leaves the warehouse includes both a tracking number and a direct tracking link. If that email has not arrived or cannot be found, Zing.Store also allows you to check order status by signing in to your account using your order number and the billing zip code from the order. Zing.Store's shipping policy states only that "shipping times may vary depending on location and carrier," without naming a specific courier, so this article does not state one; the carrier for your specific order will be identified in your shipment confirmation email or on the tracking page itself. Ship24 also supports tracking for thousands of other online shops, which is useful if a future order ships with a different carrier.

Track your Zing.Store order with Ship24

Once you have the tracking number from your shipment confirmation email, you can also follow it through Ship24:

1. Go to the tracking section above.
2. Enter your tracking number.
3. Click the search button.

Ship24 identifies the courier network tied to your tracking number and displays the shipment events that carrier has made available, which can be a convenient second place to check alongside Zing.Store's own tracking page.

What to check when tracking has not updated

Zing.Store notes that in-stock items generally ship within 1 business day of the order being placed, so if you have not yet received a shipment confirmation email, the order may simply still be within that initial processing window. If you have a tracking number but see no scan activity, allow some time for the courier to register the pickup, particularly for shipments to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands, where Zing.Store notes that delivery can take somewhat longer than the contiguous United States. Zing.Store does not deliver to P.O. boxes, so double-check that your shipping address is a physical street address if a shipment appears stuck before it leaves the origin facility. Ship24's guidance on what to do when a parcel cannot be found and on the difference between a tracking number and an order number are both good starting points if the tracking page cannot locate your order.

Shipping regions and delivery estimates

For the contiguous United States, Zing.Store quotes Standard shipping at 7 to 10 business days, Priority at 3 to 5 business days, and Express at 1 to 2 business days, each measured from the ship date. APO/FPO military addresses are served by Standard shipping only, with a minimum estimate of 4 weeks. Canadian orders are also served by Standard shipping only, estimated at 7 to 10 days, with a $25 shipping fee and the customer responsible as the importer of record for any applicable duties.

Returns and customer support

Zing.Store accepts returns within 30 days of delivery for unused, unopened items, and requires a return merchandise authorization (RMA) obtained by emailing info@zing.store before sending anything back. Bundled sets must be returned as a complete set rather than individually. Refunds are issued to the original payment method, and original shipping costs are not refunded unless the return is due to an error on Zing.Store's part; processing can take up to 21 days. Customer support is available by phone and by email at info@zing.store, with a stated response time of about 24 business hours; Zing.Store is based in Portland, Oregon.

About Zing.Store

Zing.Store is the official e-commerce storefront for Zing Toys, which has designed outdoor and active-play toys since 2006, including archery and blaster sets, remote-control toys, and the Stikbot and KlikBot stop-motion toy line. The company is headquartered in Hong Kong with additional teams in the United States, the Philippines, and China, and states a commitment to sustainable, eco-friendly packaging across its product lines, alongside a stated mission of encouraging active, outdoor play over screen time.

Zing.Store's catalog centers on outdoor and active-play toys, including bow-and-arrow style archery sets, foam blasters, remote-control vehicles, and party games, alongside the separate Stikbot and KlikBot lines of small stop-motion animation figures that have their own accessories and playsets. The company describes a commitment to sustainable packaging across these product lines, aiming to reduce overall plastic use in how its items are boxed, packed, and shipped to customers. It is also worth separating the order confirmation you receive at checkout from the later shipment confirmation email; only the shipment confirmation, which carries the tracking number and link, means the order has actually left Zing.Store's fulfillment center. If you ordered through one of Zing.Store's official retail partners rather than directly on zing.store, tracking and returns for that order follow the retailer's own process instead.

Frequently asked questions

How do you track a Zing.Store order?

Use the tracking link and number in your shipment confirmation email, visit Zing.Store's dedicated tracking page, or sign in to your account with your order number and billing zip code.

How quickly does Zing.Store ship in-stock items?

In-stock items generally ship within 1 business day of the order being placed, according to Zing.Store's shipping policy.

Does Zing.Store ship to P.O. boxes?

No. Zing.Store does not deliver to P.O. boxes, so a physical street address is required for shipment.

What is Zing.Store's return policy?

Returns are accepted within 30 days of delivery for unused, unopened items, and require obtaining an RMA from customer support by email before shipping the item back.