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You can track a Verizon mobile device or accessory order through the My Orders section of My Verizon. Once the order ships, Verizon also sends a confirmation email with the tracking number and expected delivery date.
After you receive the tracking number, you can enter it in the Ship24 tracking tool above to view the latest delivery events associated with the shipment.
How to Track a Verizon Order
The easiest way to check your Verizon order is through the My Verizon website or mobile app.
Track your order through My Verizon
- Sign in to My Verizon on the website or open the My Verizon app.
- Go to the Orders section.
- Open My Orders or View Orders.
- Select the order you want to check.
- Open the delivery details or select the tracking number when available.
My Verizon can show the current order status, estimated delivery date, invoice, and tracking number. If the tracking number appears as a link, selecting it opens the available courier updates.
Track your Verizon package with Ship24
Once Verizon provides a shipment tracking number, you can also follow the package through Ship24:
- Go to the tracking section above.
- Enter the Verizon tracking number.
- Click the search button.
The order number and tracking number serve different purposes. Your Verizon order number identifies the purchase, while the tracking number follows the physical package after it has been shipped.
Where to Find Your Verizon Tracking Number
Your tracking number normally becomes available after the order ships. You can find it in:
- The Verizon shipping confirmation email
- The My Orders section of My Verizon
- The delivery details for the individual order
The first confirmation you receive after placing an order may only show that Verizon accepted the purchase. The shipping confirmation is sent later and includes the tracking number and expected delivery date.
If the tracking number in My Verizon does not appear as a clickable link, tracking may not be available through the courier handling that shipment.
Why Is My Verizon Order Pending or On Hold?
A Verizon order may be placed on hold while account information is reviewed before a new device is shipped. Check your email for a secure message requesting additional information.
Provide any requested details as soon as possible. After the review is completed, Verizon sends an updated estimated delivery date.
Shipping timing may also depend on:
- Credit authorization
- Account or identity verification
- Inventory availability
- The time and day the order was submitted
- The selected delivery method
An order that is still pending or being reviewed may not have an active tracking number because it has not yet entered the shipping stage.
Verizon Shipping Options and Delivery Times
Available shipping methods depend on the order, destination, inventory, and checkout time. The delivery date shown during checkout is the best estimate for the specific purchase.
| Shipping option | Typical delivery timing |
|---|---|
| Ground | Usually 3 to 5 days |
| 2-Day | Delivery within 2 business days for eligible orders placed before the cutoff |
| Next Day or Overnight | Delivery on the next business day for eligible orders placed before the cutoff |
| Saturday delivery | Available for eligible orders placed on Friday |
| In-store pickup | Available at participating Verizon-owned stores |
Expedited delivery is available for eligible online orders within the United States, excluding Alaska and Hawaii. Sundays and holidays are not counted as delivery days, and orders placed after the daily cutoff are processed on the following business day.
Shipping prices and eligibility can vary by order. Review the delivery options and current charges shown during checkout before completing the purchase.
Can You Change the Shipping Address?
The options for changing a Verizon delivery address depend on whether you are a new or existing customer.
New Verizon customers
New customers cannot change the shipping address after submitting an order. If the order has not shipped, it may be possible to cancel it and place a new order using the correct address.
Existing Verizon customers
Existing customers can contact Verizon through chat or customer support to ask whether an address change is still possible. Once the device or accessory has entered the shipping process, the address cannot be changed.
Same-day delivery and Pro On the Go orders cannot be changed or canceled after submission. Verify the address carefully before placing an expedited order.
Will Someone Need to Sign for the Delivery?
Verizon may require a signature from someone at the delivery address for orders valued above $75.
If a signature is required, make sure someone is available to accept the package. After three unsuccessful delivery attempts, the courier may return the shipment to Verizon. The eligible refund is then processed after Verizon receives notification of the return.
What to Do If Your Verizon Order Is Late
Start by checking the expected delivery date in your shipping confirmation email and reviewing the latest tracking events in My Verizon.
If the order has not arrived within 48 hours after its scheduled delivery time:
- Sign in to My Verizon and check the My Orders page.
- Review the most recent shipment update.
- Contact Verizon to report the missing delivery and begin a lost-in-transit claim.
Verizon may work with the courier to investigate what happened to the package.
What to Do If Tracking Says Delivered
If the tracking status shows delivered but you cannot locate the package:
- Check the delivery area, entrance, and mailbox.
- Look for a notice of attempted delivery.
- Ask other household members whether they accepted it.
- Check with nearby neighbors.
Contact Verizon if the package is still missing more than 48 hours after it was marked as delivered.
Returning a Verizon Device or Accessory
Wireless devices and accessories purchased directly from Verizon can generally be returned or exchanged within Verizon’s 30-day return period.
A $50 restocking fee, plus applicable taxes, applies to returns and exchanges of wireless devices, except in Hawaii. The restocking fee does not apply to accessories.
Returned merchandise should be in like-new condition and include the original receipt, packaging, and included components. Purchases made through an authorized Verizon retailer may be covered by that retailer’s own return and exchange policy.
Returning a device does not automatically cancel the associated Verizon service. Contact Verizon separately when a line or service also needs to be canceled.
Tracking Verizon Fios Equipment
Verizon Fios customers can check service-order information and equipment shipping details through their My Verizon account.
A Fios order confirmation may include the order number, installation or activation date, selected services, discounts, and estimated charges. Updated order and equipment-delivery details remain available in My Verizon.
Frequently Asked Questions
How do I track a Verizon order?
Sign in to My Verizon and open My Orders. Select the order to view its status, estimated delivery date, and tracking number when available.
When will I receive my Verizon tracking number?
The tracking number becomes available after the order ships. Verizon includes it in the shipping confirmation email and displays it in My Orders.
Why is my Verizon order on hold?
Verizon may pause an order to verify account information before shipping a new device. Check your email for a secure request and provide any required details.
Why is my Verizon tracking number not clickable?
If the tracking number does not appear as a link in My Verizon, online tracking may not be available through the courier handling the shipment.
How long does Verizon shipping take?
Ground shipping usually takes 3 to 5 days. Eligible 2-day and overnight options are also available, depending on the destination, order time, verification, and inventory.
Can I change my Verizon shipping address?
New customers cannot change the address after submitting an order and may need to cancel and reorder. Existing customers can contact Verizon to ask whether a change is possible before shipping begins.
What should I do if my Verizon package is late?
Check the expected date and tracking information in My Verizon. Contact Verizon if the shipment has not arrived within 48 hours after the scheduled delivery time.
Does Verizon charge a device restocking fee?
A $50 restocking fee, plus applicable taxes, applies to wireless device returns and exchanges, except in Hawaii. Accessories are not subject to the device restocking fee.
