Swyft tracking

Swyft (Swyft Home) does not have a self-serve order-tracking page. Instead, the delivery courier sends you a text or email the evening before delivery, with a two-hour time slot and a tracking link. You can also track a Swyft delivery independently through Ship24 once you have a tracking number.

How Swyft provides tracking

Per Swyft's official delivery page, the courier handling your order contacts you directly before delivery rather than through a tracking page on swyfthome.com. The details differ slightly by courier:

• AIT Home Delivery (Swyft's main nationwide furniture courier): sends a two-hour delivery time slot by text or email the evening before, and you can track your driver in real time using the link in that message. AIT also calls about 30 minutes before arrival.
• DHL (used for smaller items such as ottomans and cushions): sends a tracking link the evening before delivery, along with your time slot.
• Swyft's own logistics team (London and surrounding areas only): sends a two-hour time slot the evening before and calls before arrival.

Track a Swyft order with Ship24

If you have a tracking number from one of the messages above, you can check it independently through Ship24 in three steps:

1. Go to the tracking section above.
2. Enter your tracking number.
3. Click the search button.

Ship24 detects the courier automatically, including DHL, and displays the tracking events that courier has published.

Order number compared with tracking number

Swyft's order number is created when you check out on swyfthome.com; the tracking number is issued separately by whichever courier ends up handling delivery, so the two won't match. If you're unsure which number you're holding, Ship24's guide to the difference between a tracking number and an order number explains how to tell them apart.

Delivery timeframes

Order before 3:30 p.m. Monday to Friday and Swyft aims for next-day delivery through AIT. Orders placed after 3:30 p.m. on a Friday, or over a weekend or bank holiday, ship on the next working day. Some remote or restricted postcodes take 2 to 7 working days, and Northern Ireland can take up to 14 days. Swyft currently ships within the UK, Germany, and Ireland (through separate country sites), and cannot deliver to the Channel Islands.

What to do if you haven't heard from the courier

• Wait until the evening before your estimated delivery date, since that's when AIT and DHL typically send the time-slot message.
• Check that your postcode isn't on the remote or restricted list, which can add extra days to delivery.
• Use the "Where Is My Order?" option on Swyft's contact form, since this is the category Swyft's own support team uses for delivery questions.
• Confirm you provided a working phone number and email at checkout, since Swyft's delivery notifications go out by text or email rather than through an account dashboard, and a wrong or mistyped contact detail is a common reason a message never arrives.

If a delivery message never arrives at all past your expected date, Ship24's guide on what to do when a parcel cannot be found covers the general troubleshooting steps before you contact Swyft directly.

Because delivery notifications come from the assigned courier rather than from Swyft directly, saving the message you receive the evening before delivery is the most reliable record of your specific time slot.

International orders and Ship24

Swyft currently ships within the UK, Germany, and Ireland through separate country-specific sites, and each courier relationship described in this article (AIT, DHL, and Swyft's own logistics team) applies to the UK site specifically. If you ordered through the German or Irish Swyft site, the courier and delivery process may differ from what's described here, and Ship24 can still help confirm a tracking number is active regardless of which courier or country handles the shipment.

Contacting Swyft customer service

Swyft can be reached by phone at 0203 488 4726, by email at support@swyfthome.com, through live chat, or through the contact form on its website (selecting "Where Is My Order?" for delivery questions). Support hours are Monday to Friday, 9 a.m. to 5 p.m., and Saturday, 9 a.m. to 1 p.m., with a 24-hour response target.

About Swyft

Swyft (also known as Swyft Home) is a UK direct-to-consumer furniture brand best known for flat-pack sofas, sofa beds, and beds that customers assemble without tools, backed by a 100-day return policy and delivered in boxes designed to move through narrow doorways and stairwells, so large pieces can typically be carried in without extra help.

Frequently asked questions

Does Swyft send a tracking number when my order ships?

Not directly from swyfthome.com. Instead, the assigned courier (AIT, DHL, or Swyft's own team) contacts you the evening before delivery with your time slot and, in most cases, a tracking link.

How fast is Swyft delivery?

Next-day delivery is available through AIT for orders placed before 3:30 p.m. on a weekday; remote postcodes and Northern Ireland take longer, up to 14 days in some cases.

Can I get a Swyft order delivered outside the UK?

Yes, to Germany and Ireland through their own country-specific Swyft sites, but not to the Channel Islands.

Does Swyft deliver faster in London?

Swyft's own logistics team covers London and the surrounding area separately from AIT and DHL, still sending a two-hour time slot the evening before and a call ahead of arrival.

What should I do if I never receive a delivery text or email from Swyft's courier?

Use the "Where Is My Order?" option on Swyft's contact form, since Swyft's own support team handles these cases directly rather than through the courier, rather than trying to contact the courier directly on your own without an order reference or delivery time slot to work from.