Ruggable order tracking

Ruggable products are made to order, so your purchase may remain in production before it is ready to ship. You can use Ruggable’s Order Tracker to follow the production process, then use your FedEx tracking number to check delivery updates after the package leaves the facility.

Tracking option	What it shows	What you need
Ruggable Order Tracker	Production and delivery progress	Order information
Shipment email	Tracking number and estimated delivery date	Email address used for your order
Ship24	Available FedEx delivery events	FedEx tracking number

How to track a Ruggable order

Ruggable’s Order Tracker follows your purchase from production through delivery. This is the most useful option before your order ships because courier tracking will not be available while your items are still being made.

1. Open Ruggable’s Order Tracker.
2. Enter the requested order information.
3. Review the current production or delivery status.

After your order ships, Ruggable sends an email containing a tracking number and estimated delivery date. Check your spam or junk folder if you do not see the shipment email.

Track a Ruggable package with Ship24

Once you receive a FedEx tracking number, you can follow your package through Ship24:

1. Find your tracking number in your Ruggable shipment email.
2. Enter it in the tracking field above.
3. Click the search button to view available delivery updates.

A Ruggable order number identifies your purchase, while a FedEx tracking number identifies your shipment. Read about tracking number and order number differences if you are unsure which number to enter.

Ruggable US lists FedEx Standard and FedEx Express as its delivery services. Use FedEx tracking after your package has moved from production to shipping.

Ruggable shipping options and costs

Shipping option	Availability	Cost
FedEx Standard Shipping	Contiguous United States	Free standard shipping; handling charges are calculated separately at checkout
FedEx Standard Shipping	Alaska and Hawaii	Calculated at checkout; additional fees or service restrictions may apply
FedEx Express Shipping	Select eligible products	Varies by order and is displayed at checkout

Free shipping applies to standard shipping within the contiguous United States. It does not cover handling charges or additional costs that may apply to Alaska and Hawaii.

How long does a Ruggable order take to ship?

Standard Ruggable products typically ship within 7–10 business days. This is a production estimate for when the order is expected to leave Ruggable, not a guaranteed delivery time.

Because each product is made to order, the complete timeline has two parts:

1. Production time: Your product is made and prepared for shipment.
2. Courier transit time: FedEx transports the finished package to your address.

Production timing can vary depending on the product type, delivery method, and destination. Some products may require additional time, with an updated estimate shown during checkout or in Ruggable’s Order Tracker.

How Ruggable Express Shipping works

FedEx Express Shipping is available only for eligible products. If the option appears at checkout and you select it, your order is given priority in the production queue. After production is complete, the package is sent using the express service shown during checkout.

Express Shipping does not mean the product is already in stock or ready to leave immediately. The made-to-order production stage must still be completed before FedEx can transport it.

Understanding Ruggable order statuses

Status	What it means
Order received	Your purchase has been accepted and is waiting to enter production.
In production	Your Ruggable product is being made and has not shipped yet.
Additional production time needed	Your item is taking longer to finish than originally estimated.
Shipped	Your order has completed production and shipment information has been created.
Label created	FedEx has received the shipment details, but it may not have scanned the package yet.
In transit	Your package is moving through the FedEx network.
Out for delivery	FedEx plans to attempt delivery that day.
Delivered	FedEx has recorded the package as delivered.

Why Ruggable tracking may not be updating

Tracking may remain unchanged for several reasons:

• Your order is still being made and has not entered the FedEx network.
• A shipping label has been created, but FedEx has not completed its first physical scan.
• Your item requires additional production time.
• You entered a Ruggable order number instead of a FedEx tracking number.
• Your order contains multiple items that are being produced or shipped separately.
• Your package is moving between facilities without receiving a new public tracking event.

If Ruggable’s Order Tracker shows that more production time is needed, allow a few additional days before contacting Customer Care. If FedEx tracking has stopped updating after shipment, follow steps for tracking that is not updating.

Why only part of a Ruggable order may arrive

Items placed in the same order can be delivered separately. This may happen when products are completed at different times or shipped from different facilities.

Check your shipment emails and order-tracking details for more than one tracking number. Each package may have its own estimated delivery date and FedEx tracking history.

If every listed shipment has arrived but part of your order is still missing, contact Ruggable Customer Care with your order number.

Where Ruggable delivers in the United States

Ruggable US delivers within the contiguous United States, Alaska, and Hawaii. Additional shipping charges or service restrictions may apply to orders sent outside the contiguous states.

Ruggable does not deliver to:

• PO boxes
• APO addresses
• FPO addresses
• US territories

A physical delivery address is required. If you enter a PO box during checkout, Customer Care will email you for an updated address. Your order will be cancelled automatically if you do not provide a physical address within seven days of the original order date.

Customers outside the United States should select the appropriate regional Ruggable store because available products, couriers, delivery fees, and restrictions may differ by country.

How to change a Ruggable delivery address

Your options depend on whether the order has shipped.

• Before shipment: Contact Ruggable Customer Care immediately and provide your order number and updated physical address.
• After shipment: Check FedEx Delivery Manager for available delivery-management options using your tracking number.

FedEx Delivery Manager may allow you to update delivery instructions, request a package hold, or redirect an eligible shipment to a participating FedEx pickup location. Available options depend on the package and destination, so a change is not guaranteed.

What to do if a Ruggable package shows delivered but is missing

If tracking says “Delivered” but you cannot find the package, wait 48 hours before starting a claim. Carriers may occasionally mark a shipment as delivered shortly before it arrives.

During this period:

• Check porches, side entrances, mailrooms, garages, and other secure delivery areas.
• Ask household members or neighbours whether they accepted the package.
• Contact building management if you live in an apartment or managed property.
• Review available delivery details in FedEx tracking.

If the package is still missing after 48 hours, contact Ruggable Customer Care. You can also review what to do when a package is marked delivered but missing.

Ruggable shipping protection

Every Ruggable order includes shipping protection for lost packages and products damaged during transit. Depending on the issue, Customer Care may provide a replacement, refund, or free return.

Shipping protection does not cover cosmetic damage to the outside packaging when the product inside is undamaged.

To file a claim, contact support@ruggable.com within seven days of the delivery date. Include your order number and information about the missing or damaged item. Photos may help Customer Care assess damage more quickly.

Frequently asked questions

How do I track my Ruggable order?

Use Ruggable’s Order Tracker while your product is being made. After shipment, use the FedEx tracking number from your shipment email to follow courier updates through Ship24.

How long does a Ruggable order take to ship?

Standard products typically ship within 7–10 business days. This estimate covers production before shipment and does not include the complete FedEx transit time.

Does Ruggable offer free shipping?

Standard shipping is free within the contiguous United States. Handling charges are calculated separately at checkout. Additional charges or restrictions may apply to Alaska and Hawaii.

Does Ruggable deliver to PO boxes?

No. Ruggable requires a physical delivery address and does not ship to PO boxes, APO or FPO addresses, or US territories.

Can I track a Ruggable order before it ships?

Yes. Ruggable’s Order Tracker shows production progress before courier tracking becomes available. Ship24 requires a FedEx tracking number and can be used after shipment information is created.

Can I change my delivery address after shipment?

Check FedEx Delivery Manager for available options. Depending on the shipment, you may be able to update instructions, request a hold, or redirect the package to an eligible pickup location.

Why did I receive only part of my Ruggable order?

Products may be completed at different times or sent from different facilities. Check your emails and tracking details for separate shipments before reporting an item as missing.

What does Ruggable shipping protection cover?

It covers lost packages and products damaged during transit. Claims should be submitted to Ruggable Customer Care within seven days of the delivery date.