ProFlowers order tracking

ProFlowers tracking depends on how your order is delivered. Local florist deliveries can be checked through ProFlowers using your order number and the recipient’s last name. Orders shipped by UPS, FedEx, or another national carrier can be followed using the tracking link in your shipment confirmation email.

If your order includes a courier tracking number, enter it in the tracking field above to view its latest shipping updates with Ship24.

Delivery method	How to check it	Information needed
Local florist delivery	Use ProFlowers order-status form	Order or suborder number and recipient’s last name
UPS, FedEx, or another carrier	Use shipment confirmation link or Ship24	Courier tracking number

How to Track a ProFlowers Order

Start by checking whether your order is being delivered by a local florist or shipped as a package. The correct tracking method will depend on the delivery type.

Check a local florist delivery

1. Open ProFlowers order-status page.
2. Enter your order or suborder number.
3. Enter the recipient’s last name.
4. Select the option to track your order.

Your order number is included in the confirmation email sent after checkout. You may also find it by signing in to your ProFlowers account and opening your order history.

Local florist deliveries may not provide the same scan-by-scan updates as courier shipments. Real-time tracking can also be unavailable for florist deliveries during peak holiday weeks. ProFlowers sends a delivery confirmation email after its florist or delivery partner reports that the order has been delivered.

Track a package delivered by a national carrier

Some flowers, plants, and specialty gifts are shipped through UPS, FedEx, or another carrier. When this applies, ProFlowers sends a shipment confirmation email with a tracking link.

You can follow a carrier shipment by opening that link or entering its tracking number in Ship24:

1. Find the tracking number in your shipment confirmation email.
2. Enter it in the tracking field above.
3. Click the search button.
4. Review the latest available delivery events.

Depending on the courier shown in your shipment email, you can also use UPS tracking or FedEx tracking to check your package.

Where to Find Your ProFlowers Order Number

Your ProFlowers order or suborder number can usually be found in:

• Your order confirmation email
• Your ProFlowers account order history
• Messages related to your purchase or delivery

An order number and a courier tracking number serve different purposes. ProFlowers uses your order number to identify the purchase, while a courier uses a tracking number to follow a package through its delivery network.

For more information, read Ship24’s guide explaining how order numbers and tracking numbers differ.

How ProFlowers Deliveries Work

ProFlowers uses local partner florists for many fresh flower and plant deliveries. Other products may be packed and shipped through a national carrier. The delivery method may depend on the item, destination, and delivery date selected during checkout.

Florist-delivered orders

In most areas of the United States and Canada, eligible orders placed as late as 2 p.m. in the recipient’s time zone may qualify for same-day delivery. Earlier cutoff times can apply in some locations, on weekends, or during holidays.

ProFlowers does not guarantee an exact delivery time. Its standard florist delivery windows are:

• Businesses: 9 a.m. to 6 p.m.
• Residences: 9 a.m. to 8 p.m.
• Major holidays: Residential delivery may continue until 9 p.m.
• Funeral services: Delivery is scheduled before the requested service time.

If a residential recipient is unavailable, the florist may leave the arrangement in a suitable location or attempt delivery again the following day. Florists may also contact recipients to arrange delivery.

Carrier-delivered orders

Products sent through UPS, FedEx, or another carrier are currently available for delivery within the United States. Delivery is available for most eligible products from Monday through Saturday, with limited Sunday service during selected holidays.

A signature may not always be required. If no one is available, the carrier may leave the package at the delivery address when it is safe to do so. Carrier-shipped orders may also arrive on or before the delivery date selected during checkout.

Why Is My ProFlowers Tracking Not Updating?

A missing update does not always mean the delivery has stopped. First, confirm which tracking method applies to your order.

The order is being delivered by a florist

Florist deliveries do not always provide continuous location updates. Check ProFlowers order-status form using your order number and the recipient’s last name. During busy holiday periods, real-time information may be limited or unavailable.

The shipment was recently sent to a carrier

A courier tracking number may not show results immediately after a shipment confirmation is sent. The carrier may need time to receive the package and record its first scan.

Check that the tracking number was copied correctly and try again later. Ship24 also explains why a tracking number may not be recognized.

The delivery date has not ended

Residential florist deliveries can arrive as late as 8 p.m., or 9 p.m. during major holidays. If you received a delivery confirmation but the recipient has not received the arrangement, check whether the selected delivery date and delivery window are still in progress.

Contact ProFlowers if the delivery window has ended or the scheduled delivery date has passed without the order arriving.

ProFlowers International Delivery

ProFlowers offers florist-delivered flowers to more than 125 countries through its international service. International orders require additional lead time, and availability depends on the destination.

Products shipped through UPS, FedEx, or another national carrier are currently limited to delivery addresses within the United States. Check the product and destination details during checkout to confirm which delivery options are available.

How to Contact ProFlowers Customer Service

Contact ProFlowers when:

• You cannot find your order number.
• Your scheduled delivery date has passed.
• You received a delivery confirmation, but the recipient did not receive the order.
• You need to modify or cancel an order before delivery.
• Your flowers, plants, or gifts arrived damaged or did not meet expectations.

ProFlowers customer service is available 24 hours a day through live chat or by phone at 1-800-580-2913. Have your order number, recipient’s last name, and delivery date ready when requesting assistance.

Frequently Asked Questions

How do I track my ProFlowers order?

Enter your order or suborder number and the recipient’s last name on ProFlowers order-status page. If your order was shipped by a national carrier, use the tracking link in your shipment confirmation email.

Where can I find my ProFlowers order number?

Your order number is included in your confirmation email. It may also be available in your ProFlowers account order history.

Can I track a ProFlowers delivery with Ship24?

You can use Ship24 when your order has a courier tracking number. Local florist deliveries should be checked through ProFlowers order-status form.

Why does my florist delivery not show live tracking?

Local florist deliveries may not provide continuous courier-style scans. Real-time updates can also be unavailable during peak holiday weeks.

What time will my ProFlowers order arrive?

Business deliveries generally take place between 9 a.m. and 6 p.m. Residential deliveries generally take place between 9 a.m. and 8 p.m., with delivery possible until 9 p.m. during major holidays. An exact arrival time is not guaranteed.

What should I do if my order is marked delivered but has not arrived?

If it is still the scheduled delivery date, wait until the applicable delivery window has ended. Contact ProFlowers if the order remains missing after that time.

Does ProFlowers deliver internationally?

ProFlowers offers florist-delivered flowers to more than 125 countries. International availability and required lead time vary by destination.