Privalia is one of the most respected and popular fashion stores in Barcelona, Spain. This company was founded as a virtual store in 2006 by Lucas Carné and José Manuel Villanueva, to compete with the best fashion brands in Spain. Currently, the Privalia shopping online service offers a wide variety of clothing, which is in line with the latest fashion trends. According to the last study made in 2019, Privalia is a company that has more than 33 million users and customers around the world. It is also one of the leading companies in the fashion industry in different countries, such as Spain, Italy, Mexico, or again Brazil.
From the moment it was created in 2006, the store and the brand had a great acceptance by the public. This milestone was quite impressive because Spain is a country very influenced by the fashion world. A few years after it was founded, Privalia decided to expand to other countries like Italy, the Mecca of fashion. Then in 2008, it expanded to Brazil and in 2010 to Mexico. One of the main objectives of the company is to influence the best capitals of the world related to the fashion industry.
Privalia is not only known for the quality of its products or the designer brands of its clothing, but it is also known for the purchase prices of its garments. Unlike other stores, the purchase prices are the most competitive in the market in countries like Spain, Italy, Brazil, and Mexico. Part of its success is not only due to its market prices but also to the discount programs to encourage the sales of its products. For this reason, the company has become an inspiration to many local and foreign entrepreneurs.
Although its best years of popularity were between 2008 and 2012, the company was sold in 2016 to a French group known as "Vente Privee", which belongs to the e-commerce industry. This business of over 500 million dollars was a logical step since Vente Privee is a company specialized in the flash sale of different types of products.
Its successful business model and operational structure have been the main attributes to convince large and important brands in the fashion industry to sell their products through Privalia's online platform. Among the most sold brands are, Desigual, Adidas, Timberland, Nike, Adolfo Domínguez, Swaroski, Adidas, El Ganso, Nike or Agatha Ruíz de la Prada. Also, the company offers a wide variety of categories in its virtual store, where users can find any type of garment that fits their personal needs and tastes.
On its official website, users can make use of the Privalia parcel tracking system which is known to be very simple, but also very efficient. For users to make use of this tracking system, they need to receive a tracking number, which is sent by email, once users have completed all the corresponding purchase and shipping procedures.
The Privalia tracking number is normally a 12-digit code that users can track and locate their products with. This process can be done throughout the national territory and in other countries such as Mexico, Brazil, and Italy. It is also important to mention that the information provided through the online platform is periodically updated for the well-being of the users.
The approximate shipping time may vary in terms of the number of orders, the weight of the goods, and the final destination. For national shipments and deliveries, the approximate time is 24 to 48 hours.
With the use of the premium delivery service, it takes 24 hours. And to other destinations, such as Italy, Mexico, or Brazil, the Privalia delivery time is 72 hours. Likewise, Privalia is committed to delivering the goods in good condition and to the address that the customer wants. In this way, it is guaranteed that the shipping service is efficient, safe, and reliable.
Currently, the company does not have the operational capacity to make shipments and deliveries to other international destinations. Deliveries can only be made to Spain, Mexico, Brazil, and Italy. For users to benefit from an international delivery such as Privalia USA, they must use companies that serve as intermediaries that can forward the products to any other destination. This is because the company does not have the operational infrastructure to manage this type of delivery. Privalia is working on developing a market and operational plan to expand to the United States and make other international shipments and deliveries possible.
Privalia shipping prices may vary depending on some factors. Depending on the garment brand, product quality, sales price, season, and final destination, shipping rates may change. However, the average shipping cost is usually between 4 and 7 dollars. These costs are not incorporated into the final purchase price. Therefore, before making a purchase, users should consider all these factors.
However, the company's shipping prices are very well received by customers. This is one of the reasons why the company is so valued for its products and services.
The Privalia customer service can be found on the store's online platform. On the official website, customers can access relevant contact data such as phone numbers, customer service emails, and social network accounts.
Also, through customer service, users can process some requests such as suggestions, queries, complaints, refunds, changes, or cancellation of orders. Although the customer service is very accessible, users can also solve some of their doubts and problems through a chatbot system that can be found in the virtual store platform.
Similarly, for a few years, the company opted to develop and create a mobile application so that users can perform some procedures and tasks more easily and simply. Through this mobile application, users can also make use of the Privalia tracking system once they receive the tracking number. With more than 14 million downloads, the application can only be downloaded through the official website.