- Post Purchase
- International Shipping
- Couriers
- Shops
- Platforms
- Company
You can check a Lovehoney order using the order-tracking page for the regional Lovehoney store where you made your purchase. Enter the requested order details using the order number from your confirmation email. If you were signed in when placing the order, you can also check its progress from the Order History section of your account.
After your order is dispatched, Lovehoney sends a separate email containing the tracking number and a link to the courier’s tracking page. You can enter that tracking number into Ship24 to follow the available delivery updates.
| Tracking method | What you need |
|---|---|
| Lovehoney order-tracking page | Order number from your confirmation email and any other requested order details |
| Lovehoney Order History | Account used when placing the order |
| Courier tracking link | Dispatch email sent after the package ships |
| Ship24 | Courier tracking number from your dispatch email |
How to Track a Lovehoney Order
The available tracking method depends on whether you signed in or checked out without using an account.
Track your order using Lovehoney order lookup
- Open the Lovehoney website used to place your order.
- Go to the Order Tracking or “Where is my order?” page.
- Enter the order number shown in your order confirmation email.
- Complete any other requested order details.
- Submit the form to view the available order information.
This option can be used to look up an order without relying on account history.
Check your Lovehoney Order History
If you were signed in when placing the order, log in to the same regional Lovehoney store and open Order History. Your account should display orders associated with that login.
If the order does not appear, check that you are using the same email address and regional Lovehoney storefront used during checkout.
Where to Find Your Lovehoney Tracking Number
Your initial order confirmation contains your Lovehoney order number. This identifies the purchase but is not necessarily the number used by the courier to track the package.
Once the order is dispatched, Lovehoney sends another email containing:
- Your courier tracking number
- A link to the courier’s tracking page
- Available delivery information
Check your spam or junk folder if you cannot find the dispatch email. You can also review your Order History if you placed the order while signed in.
If you are unsure which code to use, see Ship24 guide to tracking numbers and order numbers.
Track a Lovehoney Package with Ship24
After receiving your courier tracking number, you can follow the package through Ship24:
- Go to the tracking section above.
- Enter the courier tracking number.
- Click the search button.
Use the tracking number from your dispatch email rather than the Lovehoney order number. An order number identifies your purchase in Lovehoney’s system, while a tracking number identifies the shipment in the courier’s network.
What Lovehoney Tracking Updates Mean
The exact wording can vary because Lovehoney works with different delivery partners. Common shipment updates may include:
| Tracking update | What it usually means |
|---|---|
| Information received | The courier has received the shipment details, but the parcel may not have been collected yet. |
| Dispatched | The order has left the warehouse or has been prepared for courier collection. |
| In transit | The package is moving through the courier’s delivery network. |
| Out for delivery | The package is with a local driver and is expected to arrive soon. |
| Available for collection | The package can be collected from a post office, depot, or designated collection point. |
| Delivered | The courier has recorded the package as delivered. |
A tracking number may become available before the courier completes the first physical scan. During this period, the shipment may show only that its information has been received.
Why Is My Lovehoney Tracking Not Updating?
A pause in tracking does not always mean the package has stopped moving. Common reasons include:
- The dispatch email was sent before the courier completed its first scan.
- The shipping label was created, but the parcel has not yet been collected.
- The package is moving between facilities that do not record public scans at every stage.
- The courier has not yet uploaded its latest delivery events.
- International processing or customs checks are taking longer than expected.
- An order number was entered instead of a courier tracking number.
Check the tracking number for typing errors and try again later. New tracking numbers may need time to become active in the courier’s system.
For more information about packages that appear delayed, review our guide to long delivery times.
How Lovehoney Protects Your Privacy During Delivery
Lovehoney sends orders in plain packaging designed to prevent the contents from being identified from the outside. Depending on the product size, an order may arrive in a plain box or a heavy-duty envelope.
The outside of the package does not display product information or prominent Lovehoney branding. Shipping labels and return-address details can vary by regional storefront and delivery service.
Although the packaging is discreet, the courier may still send normal delivery emails, text messages, or tracking notifications using the contact information provided during checkout.
What to Do If Your Lovehoney Order Is Late
Start by checking:
- Lovehoney order-tracking page
- Order History in your account
- Dispatch email and courier tracking link
- Spam or junk email folders
- Safe places around the delivery address
- Messages about a collection point or failed delivery attempt
If the expected delivery date has passed and no useful update is available, contact Lovehoney customer service through the regional storefront used for your order. Have your order number, email address, delivery address, and tracking number ready.
For US and UK orders, contact Lovehoney if the parcel is more than five business or working days past its expected delivery date.
You can also read the parcel not found guide for general steps to take when tracking information is unavailable.
Frequently Asked Questions
How do I track my Lovehoney order?
Use Lovehoney order-tracking page with the order number from your confirmation email. If you were signed in during checkout, you can also view the order through Order History. After dispatch, use the tracking link sent by email.
Can I track a Lovehoney order without an account?
You can use Lovehoney order-tracking page and enter the requested order details. Your order number is included in the confirmation email sent after checkout.
Where is my Lovehoney tracking number?
The courier tracking number is normally sent in a dispatch email after the package ships. Your earlier order confirmation contains an order number, which serves a different purpose.
Why does my Lovehoney tracking number show no results?
The courier may not have scanned the parcel yet, or its tracking system may still be processing the shipment details. Confirm that you entered the courier tracking number rather than your Lovehoney order number.
Which courier does Lovehoney use?
Lovehoney works with different delivery partners depending on the regional store, destination, and delivery option. The courier name should be provided after dispatch.
Does Lovehoney use discreet packaging?
Yes. Lovehoney sends orders in plain boxes or envelopes without exterior details that reveal the package contents. Label and return-address wording may vary by region.
What should I do if my Lovehoney package is marked as delivered but is missing?
Check around the delivery address, ask other household members, and review tracking details for a safe-place or collection-point notice. Contact the courier and Lovehoney customer service if the package cannot be located.
Who should I contact about a late Lovehoney order?
Contact Lovehoney customer service through the same regional storefront used to place the order. Provide your order number and courier tracking number so the support team can identify the shipment.
